Pass And Totterdell Limited

Easy to arrange convenient time for a regular boiler service. Engineer arrived on time.polite and efficient. Very reasonable charge.

Service exceeded all expectations. Everything was easy. This included: initial enquiry where my technical query dealt with (by a relevant engineer), help to select the right boiler at a very good price, booking in the install to suit our needs, turning up on time with a freindly attitude, discussing some potential tweaks to the install and having these attended to without any issue, tidying up afterwards, receiving an easy-to-understand invoice which was easy to pay, getting the post install documentation without delay. All these things and more, made this potentially stressful situation, very straightforward and painless.

We just wanted to say how delighted we were with the service that we received from Pass & Totterdell. The speed of the service once we reported our broken boiler was exceptional. To have a new boiler installed up and running which was in reality a couple of days was fantastic. Thank you and all the team for a great service. Kind regards

Booked a boiler service. Gentleman who came didn't seem clear about the expectations and had to keep calling someone in the office. Was then told that the boiler failed the flue test and was quoted 1500 for a new flue. When checked with another plumber and online it seemed incorrect information and unnecessary work. Very disappointing.

We have been using Pass and Totterdell for many years and cannot rate them highly enough! They are extremely personable, professional and reliable! Nothing is ever too much trouble for this company. They aided us with a carbon monoxide issue (when we were tenants in a rented house). They have fitted a super, 'middle of the range' bathroom, in our family home and have also installed our first class Worcester boiler! They are fantastic when it comes to communication - All work has been done and agreed to a schedule and a budget. I would highly recommend this commany as we know we can rely on them to do an excellent job. Well done Pass and Totterdell!

Totally happy to recommend Pass & Totterdell. We had 4 Air Con units fitted for our company and the whole transaction from quoting, answering initial queries, ordering parts, booking dates and the installation itself have been smooth and impressive. All the installers were friendly, thorough and tidy and all checked fully by them before leaving. Had a minor query with how to use the system once installed and again the after sales was just as good which is sometimes not the case with some tradesman. Really glad we chose them from a colleagues recommendation.

Would highly recommend P & T for their communication, helpfulness, courteous and respectful workers and professionalism. Firstly, when Mark came to give us a quote he was excellent in explaining all we needed to know about the installation and to give us advice. He readily complied with our wishes to have the work carried out later in the year when the weather would be warmer. It was a pleasure to have the two fitters, Luke and Drew, working in our house. They were polite, courteous and worked very efficiently. When the installation was complete all furniture was put back and carpets fitted. We were dreading the upheaval of having this work carried out but the house was left as though nothing had been done. We were absolutely thrilled with the quality of their workmanship and would have no hesitation in recommending them.

Our experience with Justin and his team (Steve, Shaun and Ollie) couldn't have been better. The strip-out and the works proceeded without issue, on time and everyone was super helpful and collaborative when options presented themselves and solutions were needed. The quality of work was excellent and extra effort was made to ensure the level of finish was consistently high across all the aspects of the project. Whilst working stairs and carpets were covered and at the end of the day the team made sure that they left the room tidy. When you are having anything major done in your house there is always disruption but these guys made it pretty painless and we would have no hesitation in using again or recommending to others. Thank you.

Replacement Boiler installed and really impressed, the plumber arrived at the time I was advised, he covered all the carpets ensuring everything was kept clean. The plumber was polite and friendly. He was able to complete the installation without turning off the water, which meant we could access water for drinks and to flush the toilet. Once the boiler was installed everything was cleared away, instructions on how to use the controls was provided along with the booklets and the plumber then removed all the packaging, so we did not have to put it with our recycling, so impressed would recommend them. Very impressed that the quote was the same amount that the invoice was would definitely use them again

Most recently used Pass And Totterdell to sort a boiler problem and a shower problem in a rental property. They liaised directly with the tenant to arrange visits which is always helpful but especially as this occurred when I was abroad on holiday! They looked at the boiler and advised that the problem should be covered by the Worcester warranty - no charge to me for this. I had no access to the boiler information, serial number etc. but they emailed me with the info so I could minimise my telephone calls to Worcester from Vietnam! At the same property they replaced the electric shower. Prompt efficient service. All done for a good price and in good time. Happy tenant, happy landlord.