Pass And Totterdell Limited

Totally happy to recommend Pass & Totterdell. We had 4 Air Con units fitted for our company and the whole transaction from quoting, answering initial queries, ordering parts, booking dates and the installation itself have been smooth and impressive. All the installers were friendly, thorough and tidy and all checked fully by them before leaving. Had a minor query with how to use the system once installed and again the after sales was just as good which is sometimes not the case with some tradesman. Really glad we chose them from a colleagues recommendation.

Would highly recommend P & T for their communication, helpfulness, courteous and respectful workers and professionalism. Firstly, when Mark came to give us a quote he was excellent in explaining all we needed to know about the installation and to give us advice. He readily complied with our wishes to have the work carried out later in the year when the weather would be warmer. It was a pleasure to have the two fitters, Luke and Drew, working in our house. They were polite, courteous and worked very efficiently. When the installation was complete all furniture was put back and carpets fitted. We were dreading the upheaval of having this work carried out but the house was left as though nothing had been done. We were absolutely thrilled with the quality of their workmanship and would have no hesitation in recommending them.

Our experience with Justin and his team (Steve, Shaun and Ollie) couldn't have been better. The strip-out and the works proceeded without issue, on time and everyone was super helpful and collaborative when options presented themselves and solutions were needed. The quality of work was excellent and extra effort was made to ensure the level of finish was consistently high across all the aspects of the project. Whilst working stairs and carpets were covered and at the end of the day the team made sure that they left the room tidy. When you are having anything major done in your house there is always disruption but these guys made it pretty painless and we would have no hesitation in using again or recommending to others. Thank you.

Replacement Boiler installed and really impressed, the plumber arrived at the time I was advised, he covered all the carpets ensuring everything was kept clean. The plumber was polite and friendly. He was able to complete the installation without turning off the water, which meant we could access water for drinks and to flush the toilet. Once the boiler was installed everything was cleared away, instructions on how to use the controls was provided along with the booklets and the plumber then removed all the packaging, so we did not have to put it with our recycling, so impressed would recommend them. Very impressed that the quote was the same amount that the invoice was would definitely use them again

Most recently used Pass And Totterdell to sort a boiler problem and a shower problem in a rental property. They liaised directly with the tenant to arrange visits which is always helpful but especially as this occurred when I was abroad on holiday! They looked at the boiler and advised that the problem should be covered by the Worcester warranty - no charge to me for this. I had no access to the boiler information, serial number etc. but they emailed me with the info so I could minimise my telephone calls to Worcester from Vietnam! At the same property they replaced the electric shower. Prompt efficient service. All done for a good price and in good time. Happy tenant, happy landlord.

Have been using Pass and Totterdell for quite a few years now, they have fitted a new boiler and service it every year, fitted a new bathroom, nothing is too much trouble, they are always willing to help. I can’t fault there work, customer service or prices.

I had a system flush and a new boiler installation. A professional service from start to finish. The installer, Luke, was efficient, organised and courteous throughout. The whole install went well and was finished earlier than I had anticipated and everything left tidy. We are very happy with the new boiler and the service we received; and at a good price too.

After a slow start from drawing up the work schedule for our bathroom fit, through installation, commissioning and snagging the service was excellent. Justin and his team were a joy to have around and finished the job to budget and on schedule overcoming the inevitable snags along the way. Highly recommended.

We had Mark put today to repair our pretty old oil boiler that had given up the will to live. It was a very unpleasant job due to the amount of soot inside that needed to be cleaned out before the burner unit could be replaced. Mark was absolutely fantastic. Very friendly and polite, explained everything he was doing and worked quickly and professionally to get the job done. Its now like having a new boiler - we are over the moon and lovely to see someone take so much pride in their work. We have used this company a few times now and simply wouldn't consider using anyone else now. Every single person who has come out has been great. Recommend very, very highly.

P&T service our home boiler and carry out any maintenance that is needed. They are always fast to respond, quotes and options are given promptly and they carry out the work in a efficient way, no mess ever.