It is with much regret and hesitation that I am writing this, as there are many raving reviews for this tradesman which is why I engaged Paul to begin with. The first meeting was great where he and his tiler were on time and gave good suggestions on how to make the ensuite bigger, quotation came in soon after. The itemised quotation provided was reasonable, not the cheapest, not the most expensive. We decided to go with this company for a full ensuite re-haul. Unfortunately, it went downhill after there. Once the work started, it soon appeared that there were multi projects that were being managed at the same time. This resulted in further delays on top of the expected delays from the current pandemic, for example, turning up late to agreed timings. Some days the trash was cleaned up really well, other days forgotten. There was a lack of consistency in the service delivered. The ensuite was completed in Oct 2020 and we noticed water marks and leaks on the ceiling in Jan 2021, 3 months later. This was raised to Paul and after a few trial and errors, the root cause was identified 1 month later which was because the seal around the bathroom tray was not done properly. To which, he replied: "I am not good at sealing". The water leak is now fixed, however I still have holes in my ceiling that has not been repaired and at the time of writing this review, I am still pending for this to be repaired. Paul may be good for minor repairs limited to plumbing works only.