Polkadot Plumbers Ltd

I was looking to have a shower pump fitted, and a colleague recommended PolkaDot Plumbers. A visit was arranged for them to look at the location where the pump was to be fitted. When the plumber arrived, he took a few photos and left within 5 minutes, for which I incurred their stated 1st full hour’s charge, £132. There are 3 reasons why I feel sufficiently irked to leave this review. 1) Whilst their invoice arrived later that day, I was chased for payment less than 24 hours after the invoice arrived. Even though their T&Cs state that payment is due on completion, I have never been chased so quickly by any supplier. 2) I could have taken the same photos that the plumber took and sent them to PolkaDot for them to assess the situation, and not have to incur the £132. 3) Most irksome of all is that when I received the chaser for payment I asked them to send me a quote for the installation of the shower pump – otherwise the initial cost of £132 is a complete waste of time and money – and have not heard back from them. I have waited longer than the time it took PolkaDot to chase me for payment so I consider the posting of this review is not unreasonable. I have not experienced the quality of their workmanship so would have preferred to leave it blank but this site requires me to choose a star rating for “quality”.

I am very pleased with the comprehensive work Polkadot Plumbers recently completed, in October 2023, in my small but intricate bathroom. Their initial survey was thorough, the estimate was detailed, they took on board my requests, and sent an experienced plumber to do work which included some unknowns prior to the dismantling of a sealed bath. The plumber discussed with me, the client, any complications that arose and how he would proceed to ensure that everything was both watertight and aesthetically pleasing. The work was carried out with thoroughness and an attention to detail. It is not easy to find good people and I fully recommend Polkadot Plumbers.

Excellent service. Engineer came to complete a boiler service and to troubleshoot a problem I had with my Google Nest thermostat. On time and carried out according to schedule. Both done very efficiently and in a professional manner. At the same time, he noticed odd boiler behaviour and after inspection identified incorrect setting in the wiring centre; this meant the boiler was constantly running, even when not on demand. He promptly solved the problem, which will reduce my bills. We also discussed water pressure issues and gave me advice and options to think about. All in all, very happy and will be certain to use again.

Very good. Jonathan was very professional and patient with us. He found the problem quickly and came up with two solutions and finished the work in a neat and timely manner. It is a shame that we did not use you for our boiler replacement. Thank you again.

Polkadot did an excellent job. None of my bath tiles were broken; the shower head is excellent; grouting well applied. Very happy with the job.

Polkadot Plumbers installed a new sliding shower door 18 months ago. Yesterday it came off its rails and was too heavy for me to reinstall. A call to Polkadot this morning resulted in a visit booked for this afternoon. I agreed to the minimum one hour call-out fee. Henry, the engineer, was able to come earlier than booked and replaced the door within five minutes. He removed his shoes and was polite but friendly. Polkadot then invoiced me for only half an hour’s work: very good value for any urgent call-out.

I had a leak in the mains pipe, plus one in a radiator, and needed the boiler servicing so combined all the jobs in one. From the start I was impressed by the friendly service on the phone, I managed to get an appointment for the following morning, which actually ended up being earlier (which was very convenient) - the plumber was very friendly, knowledgeable, smart and quick. They did an brilliant job and I was very impressed with the value for money. I wouldn't hesitate to recommend Polkadot Plumbers, and would use them again in a flash.

I needed to find a new plumber after the one I’d been using for over 20 years retired and I contacted Polkadot Plumbers after reading their excellent reviews on Which? Trusted Traders – owner Jack promptly arranged for Jonathan to come round to replace my bathroom taps. Jonathan was unfazed by the decades-old plumbing and suggested adding flexible connectors to improve the connection between taps and pipes, and he made sure I was happy with his work before he left. A few days later, a previously suspected slow leak worsened and this time Harry arrived to investigate. Like Jonathan, Harry was calm and undaunted by the ancient pipework. The leak was caused by a pipe buried in the concrete floor and Harry returned a few days later to dig it up – though on his return, he suggested a less invasive option of rerouting the pipe, which also worked out cheaper. Both Harry and Jonathan were polite, calm and professional and they collected and disposed of the rubbish. Polkadot’s rates are clearly stated on their website and they are very competitive. I am happy to have found such an excellent company and I will certainly use them again in future!

I feel so blessed to have found this excellent plumbing company, and I can highly recommend Polkadot Plumbers: I was most impressed the first time I got in contact with the owner, of Polkadot Plumbers; as unfortunately, I had problems trying to book future appointments with another plumbing company! Not only was Jack polite, he was able to 'pencil in four appointments straight away for the dates I wanted, to coincide with the carpenter; as I'm doing extensive renovations in my home, especially as I'm having loads of renovation works done in my bathroom and kitchen, and it's important the plumber and carpenter are there at the same time! Egis, the plumber did an excellent and thorough job on the plumbing in my bathroom; as unfortunately, the pipe works were done badly, over 20 years ago, and it has now been corrected. I also like the fact, all quotes are fully itemised, and there is a price list on their website, and you know exactly what you are paying for.

Really friendly guys from start to end. Great job at a fair price. Would definitely use again.