I have had a service contract with the shop for a number of years now, and I continue to do so even though I have moved away from the area. As at the date of this review I have just renewed the contract for 2019. It has been of great value to me not only in terms of the money paid and quality of service provided, but also in terms that if I need assistance I can either phone them for a direct answer or use the occasion to visit my friends in the area and take my computer up for a service, the computer being promptly ready for collection, usually within 24 hours. Under the terms of the contract and in practice I always receive immediate attention. Should an answer to the problem be available but occasionally require some research, this usually becomes available within a few days. I have also been successfully rescued in immediate action from an attempted scam. Gareth, the owner of the shop is highly skilled in his work on computers and I trust him implicitly. His advice has proved itself over and over again and I cannot recommend him highly enough.