Porthmadog Computers

This trader was recommend by a neighbour. If you are not knowledgeable about computers and want good honest advice and follow up support, look no further.

The Surface Pro which I had owned for five years crashed and was beyond economical repair, according to the supplier that it was purchased from [not Porthmadog Computers]. Having received great service and advice from Gareth and the team at Porthmadog Computers in the past, including the purchase of a new desktop computer from them in 2020, I had no hesitation in returning there for advice. As usual, Gareth asked a series of questions regarding my requirements and budget and showed me a laptop which I really liked and a deal was made. In an effort to alleviate the 50 mile return journey to Porthmadog, I asked whether the laptop could be set up that day, to which Gareth immediately agreed and I spent a few enjoyable hours in Porthmadog until they rang my mobile to say the set up was complete. I, therefore, have no hesitation in recommending Porthmadog Computers as the courteous and friendly service and advice from Gareth, Tracey and Dave is excellent. Thank you.

Gareth asked me what I needed doing. He then explained the pros and cons of any variation to whatever I needed. He explained clearly his costing and I was happy to proceed. He explained his anticipated schedule and because he is very knowledgeable at what he died my computer was given back to me well within the time quoted and within budget. Upon completion he explained all that he had done and said any further work or purchases I might require he was always willing to help. I would have no hesitation in using this company again and would recommend Porthmadog Computers to anyone. Knows what they are doing and very good customer service.

The team at Porthmadog computers looked at two of my PCs. They quickly identified the issue with my Windows laptop (broken top board fixings) and gave excellent free advice on my options. They subsequently repaired another laptop - Mac book Pro. They identified the issue immediately (failed hard drive) and it was replaced very quickly. The communication on repair progress was great and the repair was cost-effective and good value. I would thoroughly recommend their services.

I have a new laptop. My old printer was great but is not compatible with Windows 10 so there was no way to use that printer with my old laptop. Instead of just selling me the most expensive printer they had, the owner interviewed me to find out what my real printer needs were. He suggested and very simple one which could be had at a VERY reasonable price. Furthermore, they agreed to a modest fee to come to the house and make sure the installation went well. He arrived at exactly the time he promised, installed the new printer, and supplied a new ink cartridge which it needs, at a competitive price- and what a treat to work with! Very knowledgeable and able to listen to the customer to find out what my real needs are. It's rare to find someone like this. Large stores have salespeople but they only know what they are trained for. I highly recommend this business.

Fantastic service and support from the team at Porthmadog Computers. The gave excellent advice and kept me informed throughout my repair. Would highly recommend.

While on holiday my elderly laptop 'broke down' and Portmadog Computers did a very good job of getting it working again. I felt that the service was excellent: the owner explained the diagnosis well, treating me as if I was an intelligent human being (as a woman I have had the opposite experience in other computer repair shops). The charges were transparent and the computer was ready on time. Everyone in the shop was friendly and we all felt welcomed as customers. Thank you very much indeed!

Excellent rapport; Excellent Communication; Resolved Problem Quickly; Extremely knowledgeable and helpful. All problems explained simply. All options explained clearly. Timeline and costs adhered to. Clear documentation making you feel safe and secure. Very happy outcome!

Porthmadog Computers have assisted me this week, helping to revive my ageing PC. They are very friendly, professional and sorted out my problem extremely quickly and for a superb price. I would highly recommend them to anyone needing advice, problem solving or to purchase tech gear.

The team at Porthmadog Computers did excellent work at the agreed price I would highly recommend them.