Porthmadog Computers

My husband and I both wanted new desktop computers as ours were old and slow. We asked Gareth if he could supply ones which were not filled with programmes we didn't want. He assured us he could supply and customise them to our requirements, and he did! Gareth completed the work fast and efficiently. He gave us good advice and was always open to answering our questions. He also volunteered valuable information. We felt he really listened to us and wanted to give us a good deal. We left the choice of desktop to him. He is very knowledgeable, with decades of experience, values his customers and isn't prepared just to sell high cost items when they are not necessary. He is very principled and wants to do the right thing. Aftercare is very important to us and we have been able to phone to talk through some of the new features, all of which has been very helpful. Nothing has gone wrong and we are absolutely delighted with our new, fast and versatile machines. We highly recommend Gareth and wish we had known about him before we bought our last machines!

Ensured my laptop was repaired under warrenty- handled everything from protecting my data to liaising with manufacturer and to ensure repair beig carried out. They kept me informed at all times and chased the repair being done by the manufacturer. They were very efficient and demonstrated excellent customer care...and all with a sense of caring. Simply put they were excellent.

The shop obtained the required battery very quickly, removed the old one and inserted the new one whilst I did a little shopping.

Took much time to discuss my options to migrate from old PC running Windows 7 to new PC running Windows 10/11. Matched my new PC to my needs and pocket. Imported all my data and replicated the Desktop I was familiar with. Thoroughly explained operation of Windows 11 before handing over my new PC. Subsequently dealt with teething problems over the phone and gave me confidence that ongoing support was there. A positive experience during what could have been a stressful time.

Gareth, looked over my old Lenova, gave me an honest review on wether to spend money on upgrade or put towards new one, having decided to get new one and deciding what my budget was, he then offered me a laptop after gauging what my usage was, I accepted, he then transferred all my needed data from old to new, wiped the old one clean so that my 11 year old granddaughter could use it, would gladly recommend this computer shop to anyone.

This trader was recommend by a neighbour. If you are not knowledgeable about computers and want good honest advice and follow up support, look no further.

The Surface Pro which I had owned for five years crashed and was beyond economical repair, according to the supplier that it was purchased from [not Porthmadog Computers]. Having received great service and advice from Gareth and the team at Porthmadog Computers in the past, including the purchase of a new desktop computer from them in 2020, I had no hesitation in returning there for advice. As usual, Gareth asked a series of questions regarding my requirements and budget and showed me a laptop which I really liked and a deal was made. In an effort to alleviate the 50 mile return journey to Porthmadog, I asked whether the laptop could be set up that day, to which Gareth immediately agreed and I spent a few enjoyable hours in Porthmadog until they rang my mobile to say the set up was complete. I, therefore, have no hesitation in recommending Porthmadog Computers as the courteous and friendly service and advice from Gareth, Tracey and Dave is excellent. Thank you.

Gareth asked me what I needed doing. He then explained the pros and cons of any variation to whatever I needed. He explained clearly his costing and I was happy to proceed. He explained his anticipated schedule and because he is very knowledgeable at what he died my computer was given back to me well within the time quoted and within budget. Upon completion he explained all that he had done and said any further work or purchases I might require he was always willing to help. I would have no hesitation in using this company again and would recommend Porthmadog Computers to anyone. Knows what they are doing and very good customer service.

The team at Porthmadog computers looked at two of my PCs. They quickly identified the issue with my Windows laptop (broken top board fixings) and gave excellent free advice on my options. They subsequently repaired another laptop - Mac book Pro. They identified the issue immediately (failed hard drive) and it was replaced very quickly. The communication on repair progress was great and the repair was cost-effective and good value. I would thoroughly recommend their services.