Poulton Plumbing & Heating Services Limited

I really can’t recommend Poulton plumbing and Heating Services Ltd highly enough. We had a problem with our boiler which tripped our electrics. I called at 9.30 this morning, Alex arrived at 11.00am, assessed the problem, within an hour he’d collected the spare parts needed, fitted them and serviced our boiler too. They are so reliable, very pleasant to deal with and competitive. A really good company to deal with.

Traditional old school customer service and workmanship. Complete new boiler and radiator system. Alex viewed the job and advised which system would be right for our needs , received an itemised estimate via email within 24hrs from Sarah in the office , had to make some requirement changes which was absolutely no problem at all. First class professional engineers fitted the new heating updating us through each stage. Since completion Alex has returned to service the boiler for the last two years and again the same professional approach.. outstanding ! We had no prior knowledge of Poulton Plumbing and Heating we literally chose them from the local free magazine , that's why they totally deserve this review.

Can only give top marks for this business. We were without heating during this very cold spell. Heating engineer visited our property to do a quick fix so that we had heat, within a couple of hours of me phoning. Came back 3 days later, to complete work. Very responsive to my phone call, really pleasant people to deal with, competitive pricing and I would highly recommend.

Delivers on promises. After installing a new boiler for me in December 2020 I was contacted by Poulton in December 2021 to arrange the yearly service as promised. They came out very early morning which was what we requested and as usual the work was carried out 100% to our satisfaction.

I called Poulton plumbing as recommended by Worcester Bosch, Sarah was very efficient at dealing with our problem, Alex contacted our tenant to check the problem which was a warranty issue, the previous owner of the property had not registered the appliance with Worcester which Sarah sorted for us, Worcester came the next day and the fault was sorted. Many thanks, Sarah & Alex for your help I would highly recommend Poulton plumbing and heating.

Very swift response when I requested a quote for the work. Alex took time to explain how the work would be done and how long it would take. The team were very friendly and worked hard to complete on time, making sure that they didn’t leave a lot of mess. Sarah, in the office, was always at the end of the phone to answer queries. I’m so glad that I booked Poulton Plumbing to do the work and I unreservedly recommend them.

We had an old boiler that had seen better days and decided to replace with a more efficient one before it broke down completely and have all our old radiator valves replaced at the same time. As soon as I spoke to Sarah at Poulton Plumbing and Heating, I felt at ease and she was able to arrange for Alex to come at a time that suited my working hours. Alex was on time, friendly and knowledgeable, was able to run through our options and answered any questions I had. The quote was emailed to me that evening, and we decided we would proceed. Installation date was arranged to suit my working hours, and Martin arrived on time to start. He solved any problems that popped up unexpectedly. Later when Alex and other members of the team arrived, they efficiently finished the job, it's great to see that they have an Apprentice too. Everything was cleared away, and full explanations of the new boiler controls given. The care we received was first class, we highly recommend them. Great local business, with good communication and friendly knowledgeable staff.

Found Poulton Plumbing & Heating Services, To Be Absolutely First Class Service, Arrived on Time, and worked hard to fit new boiler with as little innocence as humanly possible, to myself, Very Polite and hard working cleaned up after he had finished, Would Recommend if You Need A Good Job Doing. Thank you.

We were impressed with the fact that he rang to say he was on his way and arrived on time. He serviced the boiler and gave us a full report. He also put a new tap on outside and took care to check where other pipes were. He was friendly and pleasant and worked well.

The engineer was very helpful and explained exactly what he needed to do. The fitter went the extra mile to make it work and I was charged a very fair price for the amount of work involved. I would use this company again and can absolutely recommend them to anyone needing a gas engineer/plumber.