Premier Heating Solutions Ltd

The engineer was very punctual and observed the Covid guidelines correctly. He detected one potentially dangerous fault which he was able to resolve on the spot. He was very thorough and very good at explaining what he was doing and why. Although a routine service usually takes about one hour, he continued to work until he had made sure everything was fully functional and safe even though it took him nearly two hours to do so. He was polite and very good-natured. Five stars are very well deserved.

This was the first service after the new boiler was installed last year. Steve carried out a thorough service, and cleaned the magnetic filter (very dirty), and then bled all the boilers. An excellent job and a pleasure to do business with. Thoroughly recommend the company.

Callum did a first rate job with great attention to detail. He was happy and friendly even though the garage where he was working was freezing. Everything was left clean and tidy. Could not be faulted. The whole company needs to be commended for their professionalism and work ethics. From my first phone enquiry to the finished job they were all nothing but responsive and helpful. Why are there not more companies like this?

Very helpful and efficient from start to finish. From Helen to Cullum, great professional attitude. All questions pre-empted, job done with a smile.

The service was carried out by Steve. He was efficient and pleasant: good work! I recommend Premier Heating solutions very highly for good conscientious work, and superior service.

Excellent service, really pleasant polite team that tackled an ancient boiler and system quickly and efficiently. Really tidy , clean and attentive due to the cold weather. Thank you so much, after care is a must and superb. Real peace of mind. Thank you so much again

Appointment was on time, the engineer was very dilagent with all his test. This was the first service after the boiler was installed by Premier a year ago. No complaints.

Usual excellent service from Premier Heating Solutions; this time carried out by Neil. He was pleasant and very helpful when answering my queries re: setting up the timer. He was methodical, quiet and cheerful. Thank you Neil. See you next year!

We needed all of our under sink drainage pipework in the kitchen to be re-installed as well as re-attaching supply pipes to the wall. We had been let down by other companies. Premier Heating Solutions provided a confident, professional approach from the start. A plumber called us back within an hour of our inquiry and arranged a diagnostic visit. All prices and working procedures were clearly explained; an email confirmation followed together with an appointment reminder the day before. Steve visited us on time and explained clearly the work needed. A quote followed by email later that day, with a simple electronic process for accepting it. An appointment was sent within a few hours of our accepting the quote. James M carried out the work for us and found it to be more complex than anticipated. Despite his having to spend over 3 hours on-site, and driving off to collect additional parts, there was no increase in the quoted price. Throughout the work, we were kept fully informed of progress in language we could easily understand! Both engineers wore masks as we'd requested and observed Covid protocols

Excellent service, really pleasant polite team that tackled an ancient boiler and system quickly and efficiently

On 2/9/21, we awoke to no hot water. I rang Premier Heating at 8.45 am and left a message on their answerphone. At 11.40 am, with apologies for the delay, Vicky rang to arrange a visit from an engineer. The deal was that the engineer would make a diagnostic visit for £70 + VAT. If he could resolve the problem at the same time, the above fee would be waived in favour of a fee for correcting the fault - also £70 + VAT as no spare parts were needed. The engineer was booked to come between 3.0 and 5.0 pm the same day. He arrived at 3.01 pm with an attendant apprentice. By 3.40 pm, the problem was solved, backed up by checking the central heating system as well as the hot water supply. One could hardly ask for better service.

Hot water tank started leaking 8 months after installation. Calum came out on Monday to diagnose the fault and identified an issue with the factory fitted seal on the flow inlet, tank was replaced by James on Wednesday quickly efficiently with no mess. Fantastic aftercare service.

I asked Premier to quote for servicing our boiler, fitting a replacement radiator and re-fitting an old one to allow the wall behind it to be redecorated. The quote came through quickly and I phoned to arrange the appointment for the work to be done. Got through to Vicky in the office who was very helpful and booked the work in for a few days later. James arrived on time and kept us informed of progress, then checked with us when it turned out the old radiator would need to be removed completely and refitted at a later date. The work was completed in good time and I was really pleased with the workmanship and friendly communication throughout.

We were very pleased and satisfied with the professional service provided by the engineers, Oli and Carl and the “back up team” We are very happy with the installation. We would happily recommend your company at any time. Thank you

Turned up on time, were clean, careful and businesslike. Completed the work in good time, and the system works well, no hesitation in recommending them at all. Have a service contract with them taken out at the time, they contact me when service is due, and again provide an excellent service. They turn up on time, get on with it, clean up as required, are always courteous and friendly, explaining as and when required what they are doing.

Premier Heating installed a new boiler 1 year ago, which was a great experience. Proactively contacted me for the annual service. Next day Engineer arrived within the agreed time window. Great first impression of the Engineer was friendly, knowledgeable & helpful. Also efficient and went above & beyond with questions whilst he was here. Would have no qualms recommending Premier Heating. Was a nice to experience an engineer who appeared to enjoy his job & engaging with customers!

After a boiler failure Premier were recommended as approved installers through the rapid install scheme with Worcester Bosch. From survey through to installation and follow up... great communication and the engineers were prompt, efficient and friendly, which is a relief when you have no heating or hot water and have a family member with a severe disability. Small issues were dealt with quickly and effectively and I am more than pleased with my new Smart Boiler and Premier Heating Solutions. Zach, James and Steve did a great job and that is why I would recommend Premier. I have also signed up for the Gas Boiler Service Plan that gives me peace of mind that any future issues will dealt with by the professional team at Premier! Thanks!

I have been using the company for several years which speaks for itself. They are consistently reliable professional and good to communicate with. Looking at the job done yesterday which was to replace 3 toilet pans and covers they turned up on time, took all the measures needed to protect the carpets, took all the time needed to remove the old sealant (difficult and time-consuming) and cleaned up thoroughly. Both engineers (one an apprentice) were polite and communicative. In summary a top class experience. In addition the company had previously spent a lot of time and resource to find replacement pan seats and covers for the old toilet pans. None of the right size could be located which was my expectation but the fact that the company did extensive research was typical of their normal high standards.

We were used to a call from our plumber who fitted our Boiler a few years ago for its annual service. When he retired we lost the reminder process until I came across the need again by accident. Fortunately, I had the e-mail of a plumber who now works for Premier Heating who arranged for a visit from a member of their team. Steve came and did a first class job , quick, clean and a nice guy as a bonus. We immediately booked him to complete fitting of Thermostats to all the necessary radiators. He completed this satisfactorily, despite having to deal with some long-established pipework. He'd be welcome back any time it's necessary. Super service from the Company.

After our old heating system failed we took the decision to completely replace the system including the hot water cylinder. From the very beginning the team of engineers were polite, efficient, tidy and caring. Throughout the six days of work they kept us fully informed of what was going to be happening. This enabled us to keep to separate rooms in our house to enable them to work safely and efficiently. I particularly liked the fact that we would receive an Email informing us of the engineer(s) who would be attending on a daily basis (on one day we had a team of five engineers working on the system).

Really pleased with Premier Heating. They installed a new gas boiler and upgraded the central heating system about 8 years ago for us and we have been using Premier Heating ever since to service the boiler. They are excellent in every way.

This is the first time we have used Premier as our previous plumber is retiring. The task was to fit a new kitchen tap so I was a little worried we would not get much attention as it is a small job. They were excellent - the plumber went out of his way for us. He had to go to a plumbers merchant to get an adapter as we had bought a Groehe (European not UK sizing). Despite that we were not charged extra. The pre-visit communication was also excellent.

On calling Premier Heating Solutions Sue was very helpful. Callum the plumber arrived and did an excellent job. He was very quick and efficient. The cost of the job was as quoted. Very pleased with the service. I would highly recommend the Company and will be using them again myself.

From the initial contact, to the quotation (which was lower than the others), and to completion, the whole experience was an absolute pleasure. The quotation was immediate, the installation on the dates we agreed, by James and his colleagues, who arrived punctually, worked really hard until 5pm each day, always with a smile and politeness. The standard of work was excellent and the job was left clean and tidy. The invoice was exactly as agreed. Altogether a very pleasant experience.