Endorsed by Which?

Prior Products Ltd

4.6

9 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Prior Products Limited was established in 1988 and is a family run and owned business. Our traditional values focus on quality products, customer service and value for money.

We manufacture and install high quality double glazed uPVC windows, doors and conservatories as well as some other fantastic home improvement products.

We have an excellent reputation for our installations in Warwickshire, Worcestershire, Gloucestershire, Oxfordshire and The Cotswolds.

Prior Products are BFRC approved manufacturers and installers, offering high specification 'A' rated energy efficient windows.

We are also members of the Planitherm Installers Network, who regulate quality, security, u-values and building regulations in glazing products.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Glaziers

    • Double glazing installation
    • UPVC Windows
    • Double glazed units
    • Aluminium Windows
    • Sash windows
    • Triple Glazing
    • Window consultants
    • Replacement window services and repairs
  • Doors

    • UPVC doors
    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • French doors
    • Front door
    • Patio doors
  • Conservatories

    • Conservatory Roof replacement
    • conservatory roof conversions
    • Sun Lounge
  • More Services

    • lantern roofs
    • replacement windows and door
    • porches
    • bay windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.6
9 reviews
Customer Service
4.6
Quality
4.6
Value
4.7
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Dreadful service from company
Customer Service
Quality
Value
All windows and front/back doors replaced. Repeated issues with front door during first 2 weeks, which were dealt with on an individual basis by one of their fitters. Dreadful standard of customer service from their main office (including being hung up on by a representative). Conclusion from the fitter after 2 weeks was that the door was bowed and a replacement required. Surveyor then came out and disagreed with this assessment, which was not communicated to us properly. 2 weeks later, following yet another phone call to prior (featuring yet further poor customer service), we're now awaiting another surveyor to come and check the door (which has repeatedly failed on a further 3 occasions since). I have genuinely never experienced such poor standards of communication and service from a company, and based on a number of similar complaints on Facebook (listed on Priors own page), I doubt we're the only ones. This is not what I'd expect from a Which? trusted trader.
Customer in Warwickshire Posted on 12/02/2024 , work completed 15/01/2024
The trader replied (on 21/03/2024)
We at Prior Products are very sorry to hear that you have experienced issues with your door.We feel that there has been a break down in communication which is fustrating for both parties being the windows went so well.We will do everything in our power to resolve matters moving forward.
Endorsement References
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We have used Prior Products twice . We had new windows for the whole of our house. It was done in 3 stages . From start to finish we felt totally comfortable with the company. Good information from the sales team the fitters were polite ,clean, took pride in their work . We recently moved house and again have used Prior Products for a complete new window refit the only difference this time was the colour of the windows. Would definitely recommend.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 01/03/2023
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Having 24 upvc windows over three floors, a pair of French doors, plus replacing cladding to two dormer windows was never going to be easy, but Prior Products completed the task taking only a day longer than planned (due to a delay in getting scaffolding removed). The quality of the windows appears to be high and the workmanship was good. Each day the house was left in a clean condition, and only minor redecoration was required afterwards. Overall I have been very pleased with the new windows.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 14/10/2023
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have had work done by prior products over the last 26 years have found them reliable clean and efficient
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 11/05/2023
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I have had lots of work done by Prior Products as I know I can rely on them to be extremely good at what they do. They are prompt and efficient when requesting an estimate and everyone in the workforce from start to finish are friendly, polite and just get on with the job. I really cannot fault them which is why I go back to them when needed.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 20/07/2023
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Prior Products surveyed and quoted for the job within a few days. The fitting date was only two weeks from confirmation and the fitters were clean, tidy and efficient.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 15/03/2023
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New window's and a front door fitted. Really helpful staff, good advice, great product. The fitters were polite and did a clean tidy job, nothing was too much trouble and any finishing touches needed after the job was completed were done straight away.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 22/09/2023
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There was no pressure selling and Prior Products were the only people who did not criticise other companies. Good advice about options was given. The work was carried out by experienced people. The one very small snag was dealt with quickly and efficiently.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 09/05/2023
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Simon came round to quote us on some new double-glazed windows and exterior doors. Very competitive quotation and once we had placed our order we were kept up to date on installation times. Reliable and clean workmanship and very good after sales service. Would recommend. 10 out of 10.
Which? Trusted Traders Consumer Posted on 02/11/2023 , work completed 15/07/2023