Endorsed by Which?

Priority Stairlifts

5.0

102 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Derbyshire, Chesterfield, Mansfield and Nottingham.

Based in the East Midlands, we are small, family company offering a wide range of products and services relating to all aspects of the stairlift industry. With over 18 years’ experience, we install, repair and maintain all types of straight and curved stairlifts and are extremely proud of our outstanding customer service and after-sales care.

We are also extremely proud to be working with a number of council-run rehabilitation wards enabling their patients to stay in their own home comfortably and safely. Whether you require a new installation, reconditioned stairlift, servicing, repair of an existing stairlift, or even short term rental, we will work with you to ensure we meet your individual needs and budget. We are also proud members of the Checkatrade, Derbyshire Trusted Traders and Age UK. The idea of deciding which stairlift is right for you, and having it fitted, can be a daunting one - we promise to help and reassure you every step of the way.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • stairlift servicing
    • stairlift repairs
    • stairlift installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
102 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Professional and friendly
Customer Service
Quality
Value
Priority stairlifts were professional from the first phone enquiry, through the consultation and fitting they were prompt and friendly. The price was competitive and there were no hidden extras
Gladys in Nottinghamshire Posted on 26/07/2021 , work completed 21/07/2021
The trader replied (on 13/08/2021)
Thank you very much Gladys for your lovely review - it means a lot. It has been a pleasure to be able to help you. Sarah and Jon x
Excellent Job
Customer Service
Quality
Value
They were very efficient and very pleasant from start to finish. Did an excellent job.
Which? Trusted Traders Consumer Posted on 15/07/2021 , work completed 08/07/2021
The trader replied (on 13/08/2021)
Thank you very much for taking the time to leave us a review - it means a lot. It has been a pleasure to be able to help you. Sarah and Jon x
Star performers
Customer Service
Quality
Value
Installation of Stairlift. Contact immediate, visited same day, friendly advice with no pressure or hassle. Telephone quotation same day with written confirmation by following day. Choice of installation dates within 24 hours of accepting quotation. Installation engineer arrived on time and completed job within 3 hours with minimal fuss, no mess and full explanation. If you have to make the major decision to have stairlift installed you won’t find a better provider.Final invoice was £500+ below quotation - an extra bonus.
PJE in Derbyshire Posted on 22/05/2021 , work completed 20/05/2021
The trader replied (on 13/08/2021)
Thank you very much for taking the time to leave us a review. It has been a pleasure to be able to help you and you lovely wife. Sarah and Jon x
Highly Recommend and professional
Customer Service
Quality
Value
Pleased to support a family business. Felt really comfortable being on my own in the house with the 2 workmen, they were both lovely. No mess was left whatsoever. Cables were hidden, I would have no idea where they were until they told me. The stairlft we chose was reconditioned but you couldn't tell. Job was done really quickly too.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 06/05/2021
Good Service
Customer Service
Quality
Value
Very satisfactory and pain free experience getting the staiflift fitted. I would recommend their services to anyone who wants to have a stairlift installed.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 06/05/2021
Very professional from start to finish
Customer Service
Quality
Value
An excellent personal and professional experience from the initial survey the installation and the follow up visit on completion. Highly recommended.
Mr. M in Nottinghamshire Posted on 21/04/2021 , work completed 21/04/2021
Excellent Service.
Customer Service
Quality
Value
It was so refreshing to receive such excellent Service from Priority. Sarah Mower is a credit to her company. The time and effort she gave us was superb. The Stairlift was fitted within 3 days of obtaining the quote, and will make a difference to our lives. THANK YOU PRIORITY LIFT SERVICES!!!
David in Derbyshire Posted on 29/03/2021 , work completed 29/03/2021
Exceptional Service!
Customer Service
Quality
Value
I was recommended this company by a neighbour but was a little wary as I had previously been given the “hard sell” by the market leading company for stairlifts. I had to leave a message for the initial contact but my call was returned within the hour and an appointment was booked. Sarah arrived on time and was wearing a face mask and kept a safe distance throughout, she was very personable and knowledgeable and put us at ease. She measured up and gave us the product information and a very reasonable quote within 15 minutes, half the price of the other company. The stairlift was installed very efficiently and the engineer was polite and patient when explaining and demonstrating how it worked. The quote was given on Tuesday and the stairlift was fitted on Thursday of the same week! Absolutely fantastic service and excellent communication from Sarah and the team. I have no hesitation in recommending Priority Stairlifts, this company tick all the boxes with 10/10.
Jeanette in Derby Posted on 12/03/2021 , work completed 11/03/2021
Highly recommended
Customer Service
Quality
Value
We had a stairlift fitted by priority stairlifts, Sarah was lovely and answered all questions that I had which made me feel at ease. Sarah and the team were very friendly and professional. They did an excellent job at a great price. Would highly recommend.
Customer in Nottinghamshire Posted on 07/03/2021 , work completed 15/02/2021
Installation of stairlift
Customer Service
Quality
Value
We contacted the Company to install a stairlift. They were exceptional in every regard. Prompt, polite and professional - from handing our initial enquiry up to installation. Just superb! We would have absolutely no hesitation in recommending them.
Customer in Derbyshire Posted on 11/01/2021 , work completed 08/01/2021