Endorsed by Which?

Priority Stairlifts

5.0

127 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Based in Ilkeston, Priority Stairlifts is a small, family-run business proudly serving Derbyshire, Nottinghamshire, Mansfield, Chesterfield, and the wider East Midlands.

With over 18 years’ experience, we specialise in installing, repairing, and maintaining straight, curved, reconditioned, and rental stairlifts.

You’ll deal directly with Sarah, Jon, or Josh - not a call centre - and always get honest advice, friendly service, and a no-pressure approach. We offer 24/7, 365-day call-out support so you’re never left without help.

Working with local councils and healthcare teams, we help people return home safely and stay independent. Whether you need a new, rental, or reconditioned stairlift, we’ll find the right solution for your needs and budget.

From first contact to aftercare, we’re with you every step of the way. Call Sarah or Jon today for a free, no-obligation quote.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • stairlift servicing
    • stairlift repairs
    • stairlift installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
127 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Sort by
Brilliant Service
Customer Service
Quality
Value
Sarah, Customer Service Manager, gave excellent personal service throughout from our initial enquiry right through to follow-up visit on the day of installation. Installation was arranged quickly and engineer arrived promptly, completing the work in less than three hours. He gave us a thorough demonstration and left everything tidy.
Customer in Derby Posted on 02/01/2023 , work completed 12/12/2022
Excellent
Customer Service
Quality
Value
So impressed with this company from start to finish. From first contact to fully fitted took 4 days (2 of which was the weekend). Sarah was friendly and informative, and found us exactly what we needed with next day fitting. The engineer arrived on time and did a great job with no mess. Would 100% recommend.
Customer in Nottinghamshire Posted on 13/12/2022 , work completed 13/12/2022
Excellent service throughout
Customer Service
Quality
Value
Stairlift fitted for elderly parent. Company were excellent from initial contact to completion of the job. They arrived on time and carried out the required work quickly and efficiently. Fabulous communication every step of the way. Friendly and approachable. Would highly recommend.
Customer in Nottinghamshire Posted on 11/11/2022 , work completed 10/11/2022
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Highly Recommended
Customer Service
Quality
Value
I chose priority stairlifts because they were a Which? Trusted Trader and I can see why they are. Incredibly helpful, super kind and friendly. The work they carried out on my 91 year old Mum's stairlift was done efficiently, quickly and with a minimum of fuss. This was all done at less than half the price that Stannah were going to charge, simply for turning up! Priority stairlifts also offer 24 hour call out, which is very reassuring. I wouldn't consider using anyone else.
Customer in Derbyshire Posted on 29/07/2022 , work completed 29/07/2022
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help your Mum. Sarah, Jon and Josh x
Very helpful and very happy
Customer Service
Quality
Value
Would recommend to anyone, she did a really good job. Done quickly and resolved the issue.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 05/05/2022
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Stairlift installed
Customer Service
Quality
Value
Installed very quickly, with no problems. Sarah the customer care manager was very good and explained everything in advance. They were extremely caring and considerate and I was pleased to have met them.
Which? Trusted Traders Consumer Posted on 31/03/2022 , work completed 14/03/2022
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you and of course lovely to meet you too. Sarah, Jon and Josh x
Stairlift installation.
Customer Service
Quality
Value
They kept us informed from quote to finish of installation. Engineer was efficient, ninety minutes for complete fitting. No mess to clear up. All left neat and tidy. Engineer explained working. Sarah visited later to make sure we were satisfied and happy with installation.
Customer in Nottingham Posted on 08/02/2022 , work completed 31/01/2022
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x
Good Service
Customer Service
Quality
Value
Priority Stairlifts turned up when they said they would and were quick to fit the stairlift.
Which? Trusted Traders Consumer Posted on 09/12/2021 , work completed 25/11/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. We pride ourselves on our service. Sarah, Jon and Josh x
A Fantastic Seevice
Customer Service
Quality
Value
Mum was in desperate need of a stairlift and Priority Stairlifts were recommended online. When we read their reviews we decided to go with them. From the start Sarah was wonderful. Her visit before the lift was fitted and afterwards to check whether Mum had any concerns showed her to be a warm, helpful and considerate lady. She certainly goes the extra mile for her customers. Mark, who fitted the stairlift, was friendly, hardworking and left things very tidy. He was very patient when explaining all about the lift. We would recommend this company highly.
Sally and Eileen in Nottinghamshire Posted on 01/12/2021 , work completed 29/11/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you both, Such a lovely family. Sarah, Jon and Josh x
Fitting of stairlift
Customer Service
Quality
Value
Stair lift excellent Work completed as promised by very professional fitter who was very friendly and explained everything to us. Thanks to Sarah who arranged everything and then returned to make sure we were happy and confident in the use of the stair lift.
Customer in Derbyshire Posted on 01/11/2021 , work completed 27/10/2021
The trader replied (on 14/11/2022)
Thank you for your lovely feedback - it has been our pleasure to be able to help you. Sarah, Jon and Josh x