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Endorsed by Which? Trusted Traders

Pro-Door Ltd

Profile thumb pro door logo new.jpg
4.9

54 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

At Pro-Door we supply, install and repair a comprehensive range of industrial doors, garage doors and awnings. Whether you need a new product, or to repair existing equipment, look no further, at Pro-Door we deliver. Our engineers are widely experienced with knowledge of all types of doors, regardless of origin.

We are a friendly family run business owned by Paul and Linda Jenkins. Pro-Door is ran from Innsworth Technology Park in Gloucester, where you can see a large range of products available in our showroom.

Daughter, Liz Stephens, is head of our domestic garage door department, growing it from strength to strength every year. Her product knowledge, eye for design and friendly advice ensure every customer gets the service they deserve. Three other family members also work in the office, ensuring everything is ran smoothly.

We have 15 years experience in the door industry and we are well known and respected for our reliability, excellent customer service and workmanship.

What we do

  • Garage door repairs and installation

  • Doors

    • Fire doors
  • Garage related services

  • More Services

    • roller shutters
    • sectional over head door
    • up and over door

Customer reviews

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4.9
54 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent quality and service
Customer Service
Quality
Value
It is refreshing to come across such a customer focused business. The goods and service they supply are of an excellent quality and nothing is too much trouble. All of the staff from office to technicians were always very friendly and helpful, I would definitely recommend them.
Wendy in Gloucestershire Posted on 22/04/2022 , work completed 21/04/2022
Looks good, but is it?
Customer Service
Quality
Value
The roller garage door was fitted in December 2020 and everything went smoothly and I was happy with the installation. The problem was a year later when during an attempted break-in the new garage door was pushed away from the wall, exposing the short screws that had easily come out of the wall. On reporting this, a fitter was sent out to make the doors secure and use fittings that were more appropriate for the job but I was charged £145. If secure fittings had been initially used it's unlikely this would have happened. I was assured the appropriate fittings had initially been used, which I find very alarming. Security plays a big part when choosing garage doors, so for the fittings to let the product down so badly is extremely concerning.
C Johnson in Gloucestershire Posted on 08/02/2022 , work completed 04/12/2020
The trader replied (on 02/03/2022)
Good Afternoon Mrs Johnson I am sorry that you felt our service was inadequate but as previously stated the door was secure by design and the fixings would normally have been adequate, unfortunately break ins can be distressing. We did only charge a basis call out rate and rather than a more expensive follow on, we used additional materials at the time for which we did not charge. We do pride ourselves on our customer service but of course will take on board your comments going forward.
Very helpful.
Customer Service
Quality
Value
Have just moved into a new estate and the builders had installed Hormann garage doors and I wanted to automate one. Looked online for the nearest stockist (called partners) and Pro-Door was second. Tried the nearest one first but they closed at two pm. So rang Pro-Door, very glad I did, one of their engineers was round to measure up within a matter of days an acceptable quote followed and a couple of days later the chap called to fit the motor which was done quickly and efficiently, Very helpful and quick service all the way and I am happy to recommend. It is true they did not actually fit the door however they were listed by Hormann and it was apparent that they knew what they were doing
Customer in Gloucestershire Posted on 07/02/2022 , work completed 02/02/2022
Extremely pleased
Customer Service
Quality
Value
Extremely pleased with the service provided. I needed full service for my business roller shutters and the receptionist was very accommodating and went out of her ways to make the service happen at a very short notice of time. The person who serviced was on time and did a great job, certificate was issued on the same day. Highly recommend.
Customer in Gloucestershire Posted on 11/11/2021 , work completed 04/11/2021
Great job, and friendly, efficient service.
Customer Service
Quality
Value
Our initial visit to the Pro-Door showroom was really useful as we were able to see the products for ourselves, ask questions and get feedback and advice from the experts. Liz spent quite a bit of time with us answering our queries and we came away with a much better idea of what we wanted. Our second visit allowed us to check our ideas and thoughts and again Liz was very helpful with suggestions and input. Following this second meeting Liz arranged for an engineer (Phil) to visit the house and measure up and it allowed us to check out our understanding of the job in hand, on-site. Within a few weeks, Phil and another engineer came to fit two single, electrically operated garage doors. They arrived at the agreed time (8 am), worked hard all day Thursday and Friday and left both garages clean and tidy. We are very pleased with the quality and appearance of the doors and we have already notice a huge improvement with the sound and draught-proofing of the integral garages.
Customer in Gloucestershire Posted on 18/10/2021 , work completed 15/10/2021
Garage Door Replacement - Great Work !
Customer Service
Quality
Value
On 17.09.2021, Pro-Door of Gloucester replaced our retractable garage door with an electrically operated one. We had previously evaluated a number of alternative suppliers and decided on Pro-Door because they had a local showroom and we were able to visit and evaluate alternative products. We were also able to evaluate the experience and competence of staff and the company's ability to complete the contract in a satisfactory manner at a sensible price. The whole process from initial site visit, through quotation to installation, went smoothly and efficiently - we are more than happy with the end product and its operation. A further point to note is that the company communicated well at all times in a timely and efficient manner. Well done Pro-Door!
Christopher in Gloucestershire Posted on 23/09/2021 , work completed 17/09/2021
The trader replied (on 24/09/2021)
Many Thanks Mr Rothwell. Enjoy your new garage door.
Outstanding service, terrific doors, good price
Customer Service
Quality
Value
Pro-Door provided and installed two new roller doors for my garage. The pre-sale service was friendly and helpful, and the removal of the old doors and installation of the new came ahead of expected schedule and was completed with impeccable and refreshing efficiency. Pro-Door, as a company, are easy to work with, communicate well, and are very tolerant. Their team of tradesmen, in my case Phil and Daniel, arrived early, got to work without delay, and finished ahead of schedule leaving my garage and drive very clean and tidy - I admire their work ethic. I am extremely pleased with the product which, being just 2-days old, has not needed aftercare so I cannot comment on that. Value for money? I shopped around before deciding and the cost was about average - where Pro-Door win hands down is in the quality of service they offer.
Customer in Gloucestershire Posted on 02/09/2021 , work completed 31/08/2021
Great job, Clean and tidy
Customer Service
Quality
Value
We are really happy with our new door. Very professional from start to finish. Clean tidy and polite fitters.
Paul in Gloucestershire Posted on 06/04/2021 , work completed 31/03/2021
New garage door
Customer Service
Quality
Value
Pro-Door was recommended to us by a local builder. We contacted them and they sent us a catalogue via e-mail. When we had selected a door, one of their team came to us to take detailed measurements. Having paid a deposit, the door took five weeks to be made. They arranged a date that was convenient for us for the installation. The two man team turned up in the morning and the door was fitted in three hours. They were professional and friendly and the job was done to a very high standard. Overall, we were very impressed with the service that Pro-Door have provided and would have no hesitation in recommending them.
Customer in Gloucestershire Posted on 27/08/2020 , work completed 27/08/2020
Pro-Door - The Aftercare Kings!
Customer Service
Quality
Value
The Pro-Door Team installed a new sectional double garage door and mechanism a year ago. Recently I noticed a few specs of rust appearing on the external skin of the door, which was very much a surprise as it is a Hormann door. I contacted the Pro-Door Team and received excellent service in terms of a warranty repair. Good, timely communication, swift action, and the usual professional installation work of new door panels ensued, within a very reasonable timeframe from my initial contact. So not only are Pro-Door a very customer-focussed and professional team, they are now the Aftercare Kings!
Customer in Gloucestershire Posted on 13/07/2020 , work completed 03/07/2020