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Trusted Traders

ProGas

Profile thumb craig van

5.0

20 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Based in Newcastle-under-Lyme, whether you need a boiler service, repair, new boiler installation or complete new central heating system, we offer a wide range of residential heating services to meet your needs. We continually strive to exceed expectations by ensuring that each customer receives the very best service.

We strive to exceed expectations by ensuring that all heating work is completed to the highest standards. We will provide you with a free consultation to explain all of your available options so that you can choose the scope of work that’s right for you and your home.

As a small, family run business based in Newcastle-under-Lyme, customer care is at the forefront of everything we do. We combine our use of the highest quality parts and equipment, and our dedication to delivering exceptional work to provide you with an excellent service.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating

Customer reviews

5.0
20 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Professional
Customer Service
Quality
Value
It was a pleasure to work with Craig and I would recommend ProGas whole heartedly. Craig was a gentleman throughout, responded to calls, and carried out a complex job* to a high standard. He agreed to carry out additional work which was charged at a reasonable rate. Will certainly use ProGas again in the future. (*replaced and re-sited the boiler to a completely different location, and then create a shower room in a very tight space.)
Customer in Staffordshire Posted on 15/10/2020 , work completed 01/10/2020
Job thoroughly done
Customer Service
Quality
Value
I felt my annual boiler service was a thorough and competent job, and that I was being looked after by someone who knew his trade inside out. Craig was punctual, friendly and professional throughout, answered my queries in a straightforward manner and took his time to complete the work in a clean, methodical and organised fashion. Paperwork provided at the end of the service was detailed and clear, and the fee charged was as agreed before the visit. Of course I will use this trader again.
Customer in Staffordshire Posted on 08/10/2020 , work completed 07/10/2020
Fantastic Firm.
Customer Service
Quality
Value
Craig installed a new boiler in Sept 2019 for my aged and challenging Step-Mother. At that time I understand Craig showed patience above and beyond the call of duty with her. We met Craig when the boiler required its annual service in Sept 2020. As we live a long distance from the property, nothing was too much trouble for Faye in trying to fit Craig's visit in with our requirements. Craig's workmanship is of a highly professional standard, and I would not hesitate to recommend ProGas. What a lovely couple, I just wish they lived closer to ourselves!
Customer in Lancashire Posted on 05/10/2020 , work completed 30/09/2020
Excellent job
Customer Service
Quality
Value
From the initial visit by Craig to price up the job to Chris installing our new boiler I was very impressed by the thorough job done by this company. Both gents courteous and very knowledgable and able to give advice on all aspects of the installation. I will be using Progas for any future work and services. Thanks guys for a great job.
Carl in Staffordshire Posted on 29/09/2020 , work completed 25/09/2020
Installation of new Worcester Bosch green star 8000 style, magnetic filters, new radiator valves and re configured pipe work.
Customer Service
Quality
Value
It’s always a daunting experience trying to find good quality tradesman to complete work and I’m not the easiest person to please as I have a keen eye for detail and like things to be just so. I came across ProGas on check a trade and the first thing I was attracted too was the quality of the website for a small family run business. The second thing that grabbed my attention was the 5 star reviews of which I read quite a few. I was contacted by Faye, Faye was professional and friendly on the phone and instantly made me feel comfortable. Faye arranged for Craig to come and quote for the works. Craig arrived on time and introduced himself. As with all the other companies I had quote I described to Craig what I wanted to achieve as the old boiler and pipe work where quite unsightly. The difference between Craig and other companies was that Craig actually listened to what I wanted to achieve. I feel it is vital that you can strike up a good rapport with someone that you are going to have in your house and I felt this was instantaneous with Craig. I had already decided before Craig left that I wanted him to do the work, I was even more pleased when I received the quote, extremely competitive. Craig arranged for Chris to carry out the work and again Chris was great to get along with and carried out the work to a high standard, nothing was too much trouble. The service I received was outstanding and is what sets ProGas apart from the rest. I would recommend to anyone.
Customer in Stoke-on-Trent Posted on 25/09/2020 , work completed 21/09/2020
Excellent service
Customer Service
Quality
Value
Booked for boiler and fire service. Prompt, polite, tidy and most importantly did a good job. Would definitely recommend.
Customer in Staffordshire Posted on 25/09/2020 , work completed 25/09/2020
Annual Boiler Service
Customer Service
Quality
Value
Excellent sevice very profesional,clean tidy workmanship. I can highly recomend this tradesman. He also kept to Covid safe rules.
Douglas Posted on 16/09/2020 , work completed 14/09/2020
Excellent worker.
Customer Service
Quality
Value
ProGas was recommended to me by a family member. On first contact to arrange the work, Faye handled my enquiry in a very professional manner and was able to offer me an appointment for the work within a couple of days. Craig arrived at the appointed time to do a service and clean on my very old Baxi Brazilia gas fire and two Baxi Bermuda wall mounted heaters. The work was done very professionally and knowledgeable and with no mess, even though there was a large amount of soot behind the fire. I feel that the service was very friendly and nothing was too much trouble for Craig. I am very happy to fully recommend ProGas to anyone for the fine job done for me so promptly and reasonably and at a very fair cost!
Mandy in Staffordshire Posted on 10/09/2020 , work completed 09/09/2020
Professional service
Customer Service
Quality
Value
Craig always does an excellent job whilst Faye is very efficient sorting the admin. Excellent team providing a reliable, quality service at a fair price. Happy to positively recommend ProGas.
Customer in Staffordshire Posted on 06/09/2020 , work completed 03/09/2020
Exactly what was agreed
Customer Service
Quality
Value
I found this firm to live up to all the other endorsements printed here. So glad I did. Extremely professional and unobtrusive in carrying out their work. Happy to recommend them and very happy to use them in the future.
Customer in Staffordshire Posted on 17/08/2020 , work completed 17/08/2020