ProGas

Excellent service - highly recommended. Good communication, clean, polite and helpful. Also offered useful advice.

Excellent response from first contact through to appointment date and time slot of visit. This is important as this customer is elderly and attendance is required by myself to ensure no personal anxiety is caused. Engineer (Craig) introduced himself in a friendly manner prior to start. Work completed efficiently and area left as was when completed Would highly recommend this company.

We decided to have the old boiler replaced with a new one. Contacted Progas for a quote. Craig arrived on time on the day arranged. Craig was very knowledgeable, explaining all of the options that could be undertaken, seeing that the location required changing. Several quotes were supplied, to cover all the variations that I had asked for. Start date and duration of work were provided once I had decided what I wanted. Chris the gas engineer arrived on time on the day organised. He was very professional and considerate of our home. Dust sheets were laid down to protect carpets and furnishings. All scrap and waste materials were removed from my property promptly. Upon completion of the installation of the boiler, radiators and valves, Chris explained how the new boiler worked and also went over the new control system. We are very pleased with the standard of workmanship and the company as a whole. I would definitely recommend this company to other people.

My Combi boiler has been serviced every year. Each time the work has been done professionally and to a very high standard. Very efficient, always punctual, and Excellent customer service. First-class. Highly recommended.

We felt we were dealing with highly skilled professionals throughout. Communication was also excellent. Our boiler had failed its routine service. It was at least 15 years old, so we were philosophical about replacing it. After establishing our attitude to quality, the team recommended a product suitable for our household size. Installation was on a date agreed and done efficiently. A second visit was booked in to fit thermostatic valves to the old radiators. Ours is an old house and various problems arose during the visits. All were resolved calmly. We are very pleased with the outcomes. Administration was also efficient and pricing was transparent.

The task started out as a boiler service, however Jason soon discovered a few problem areas which resulted in the need to vent the system, repair air ingress issues, install a new valve and actuator and a boiler control module. Sadly whilst this solved the majority of the problems we are currently waiting for the gas meter to be checked by Scottish Power, if this solves the outstanding problems ProGas have promised to return to complete the original problem. ProGas operatives are extremely knowledgeable, friendly and very easy to deal with. Jason explained the situation every step of the way. The invoice they have submitted is very reasonable and I would have no hesitation in using them again and recommending them to others

I wanted a more efficient boiler system than that was in my home, I looked for a locally run firm and came across ProGas. I contacted them and they quickly responded, and arranged a time to come out to estimate for the works required. I received a detailed estimate, and they included various payment options which I thought was a good idea. Having accepted the estimate we arranged an installation date, they sent both a text & email the day prior to first date of installation detailing the name of the engineer and time of arrival. The two engineers arrived on time each day, they worked very efficiently and left my home clean each day. They ensured the system was fully operational before leaving, completed the registration of the system and warranty, and went through how both the boiler and thermostat control worked. I would definitely recommend ProGas to anyone wanting work done.

I found ProGas to be very professional and efficient. They were quick to come out to review the work required and to provide a quote. The quotation was reasonable and a start date was agreed. The engineer arrived on time; was respectful and gave confidence that he knew what he was doing. The work was completed most efficiently. Time was also given to explain how to operate the new system. All work carried out is under guarantee. There was no pressure with regard to payment. An invoice was received a few days after completion of the work. I would definitely recommend ProGas to anyone needing this kind of service.

Very happy with ProGas. Right the way from Craig who quoted the Job to Chris and Jason who came to do the work. Very friendly, knowledgeable and professional. Very happy with their standard of work and cleanliness. Would use them again and would definitely recommend them.

I’ve had a boiler and fire service and both were done to my satisfaction. The engineer was on time, professional, polite and knowledgeable. He wore a mask and covered his shoes and provided covers, so area was left clean. I had a pigeon stuck behind my fire, which meant that was more urgent and Progas accommodated my request really quickly. Great local business with review ratings that I believe are a true reflection on the service., quality and value. Thank you