Endorsed by Which?

ProGas

5.0

135 Reviews

Opening Hours
Today - 08:30–13:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–13:30
  • Saturday - Closed
  • Sunday - Closed

About

Based in Newcastle-under-Lyme, whether you need a boiler service, repair, new boiler installation or complete new central heating system, we offer a wide range of residential heating services to meet your needs. We continually strive to exceed expectations by ensuring that each customer receives the very best service.

We strive to exceed expectations by ensuring that all heating work is completed to the highest standards. We will provide you with a free consultation to explain all of your available options so that you can choose the scope of work that’s right for you and your home.

As a small, family run business based in Newcastle-under-Lyme, customer care is at the forefront of everything we do. We combine our use of the highest quality parts and equipment, and our dedication to delivering exceptional work to provide you with an excellent service.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
135 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Boiler Service
Customer Service
Quality
Value
Our annual boiler service was carried out by Craig, once again excellent service. Highly recommended.
Customer in Staffordshire Posted on 24/05/2024 , work completed 23/05/2024
Excellent service
Customer Service
Quality
Value
Craig fitted my new boiler and also solved a few other problems related to the old boiler at no extra cost. Very professional and friendly. He explained everything very well to someone who does not have a clue about boilers. I would recommend ProGas and already have to family. In future I will use ProGas for any gas maintenance or new appliances.
Customer in Staffordshire Posted on 13/04/2024 , work completed 08/04/2024
Professional and friendly team and have already recommended them to our friends
Customer Service
Quality
Value
We had an old back boiler which was condemned and the job to remove it was a big job...removing the old boiler, fitting a new boiler and renewing all radiators and adding a new radiator in our living room. It was going to be a messy job and we were quoted 4 days to complete the work. From the very first time we met the team Craig was very professional and went through the whole process with us and provided us with our quotes. Day 1 of the work we were a little nervous about the scale of work however the team Chris and Harvey were fantastic. They were professional, friendly and left our home clean and tidy each night. We thought the work would be a nightmare but it was done so well. Just want to thank you all for the job you did and I have recommended you to friends who are looking to have gas work done. All work was completed within the time quoted and the price for all the work was good too. There were no hidden costs....no mess...and we now have hot water and heating which is fabulous!! Thank guys
Customer in Stoke-on-Trent Posted on 14/11/2023 , work completed 28/09/2023
Five stars!
Customer Service
Quality
Value
Craig's initial visit to assess and inform what work could be undertaken to upgrade our boiler and central heating was very thorough as was the detailed report of the options and costing. Chris and apprentice Harvey worked over 4 days to remove all water tanks from the loft, install new pipework and new tank in the airing cupboard for the sealed system and a modern and efficient boiler. All radiators were 'flushed' and balanced and throughout the guys worked very hard and were always polite. A week later a teething problem was dealt with without question. I cannot fault this company for customer service and the calibre of the workforce.
Customer in Staffordshire Posted on 24/10/2023 , work completed 12/10/2023
Boiler Service
Customer Service
Quality
Value
The engineer (Jason) rang to see if it was OK to call earlier than the appointment time, which was fine. He was very professional and the work was completed to a very good standard. Everything left clean and tidy. He explained everything that was required regarding the service and invoicing. He had time to answer a query that I raised regarding a rad in my hallway. Brill company and engineers.
Customer in Staffordshire Posted on 12/06/2023 , work completed 09/06/2023
Gas fire and boiler annual service
Customer Service
Quality
Value
Technician arrived on time and undertook the work with a minimum of fuss or intrusion. The areas were left clean and tidy. Technician was very approachable and polite.
Customer in Stoke-on-Trent Posted on 05/06/2023 , work completed 05/06/2023
Gas Hob Fitted
Customer Service
Quality
Value
ProGas service our Boiler every year and we happy to install our new Gas hob. They are very clean and tidy workers.
Customer in Staffordshire Posted on 23/05/2023 , work completed 02/05/2023
Great work
Customer Service
Quality
Value
Craig and his team have served our boiler requirements to the highest quality each time we needed them. The work is always of the highest quality, staff are polite and professional and complete the work promptly and finish cleanly. We have also had urgent telephone advice on semi-urgent situations. Honest and reliable. Well done team.
Customer in Staffordshire Posted on 22/05/2023 , work completed 22/05/2023
Excellent Company
Customer Service
Quality
Value
I just can't rate ProGas highly enough. Excellent service from initial enquiry to invoice. Fitting a new boiler and associated replacement radiators. Craig arrived when he said he would and the workmanship from Craig, Chris and his apprentice Harvey was second to none. Extremely courteous and very clean workers, you just can't go wrong with them. When I had to go out for work and arrived back home I couldn't even tell they had been there working. It's a shame more companies aren't like ProGas.
Customer in Staffordshire Posted on 18/05/2023 , work completed 15/05/2023
Fantastic company
Customer Service
Quality
Value
From the intial contact to the day of the cooker installation, this ProGas have been fantastic. They’re friendly and reliable and I would highly recommend them to anyone.
Customer in Staffordshire Posted on 04/05/2023 , work completed 02/05/2023
Boiler Service - Excellent Response
Customer Service
Quality
Value
I have not used ProGas before but would have no hesitation in making use of them again for any gas and heating requirements. The response to my initial request was impressive with a same-day appointment and excellent comms in terms of when and who would be coming to service the central heating boiler. The engineer Jason and his apprentice partner completed a very thorough inspection and service and their general approach and manner was excellent. I would have no hesitation in strongly recommending ProGas to family and friends or indeed anyone in need of a high-quality response to gas and heating needs.
Customer in Staffordshire Posted on 02/05/2023 , work completed 02/05/2023
Excellent service
Customer Service
Quality
Value
Graig arrived on time, he was very helpful and informative, I will certainly use ProGas again to service my central heating boiler.
Customer in Staffordshire Posted on 19/04/2023 , work completed 04/04/2023
Excellent Service
Customer Service
Quality
Value
The boiler that ProGas fitted had come up for its first 12 month service. It was easy to book the service and I was kept well reminded leading up to the appointment. Craig came to do the service and was friendly, professional and efficient. Excellent service. Definitely recommend.
Customer in Stoke-on-Trent Posted on 31/03/2023 , work completed 31/03/2023
Boiler service
Customer Service
Quality
Value
Many thanks to Craig who did an excellent job servicing our boiler. The work was carried out in a very professional manner. We would certainly recommend ProGas.
Customer in Staffordshire Posted on 30/03/2023 , work completed 30/03/2023
New Hot Water System + 2 Radiators
Customer Service
Quality
Value
We asked ProGas to discuss the work and quote because they are "Trusted Traders" and Worcester Bosch accredited. Craig's knowledge to specify in detail, a system that would satisfy our needs was evident. We went ahead and on the specified day Chris and Harvey arrived to be followed in minutes by a supplier with all the goods - very efficient. Their work ethic, attention to detail, cleanliness and consideration for the customer was top class. Chris's pipe work should be put on display! The result is a heating system that does exactly what we want (we are pernickety) and looks good. Recommend them - definitely
Customer in Staffordshire Posted on 26/03/2023 , work completed 16/03/2023
Boiler service
Customer Service
Quality
Value
Craig and apprentice Harvey arrived as planned for a boiler service. Area prepared, with service completed in a timely manner, leaving the area used clean and tidy. One of the few companies that use shoe covers before entering the property. 5 stars ⭐️ an excellent 👍
Julie in Staffordshire Posted on 21/03/2023 , work completed 21/03/2023
New boiler
Customer Service
Quality
Value
I had a new boiler installed by progas in March Chris and his apprentice Harvey came around on exact time stated did a first class job They were very good cleaned up after there work was done And we're very pleasant and polite I would highly recommend progas to anyone And would have no problems using them again
Customer in Staffordshire Posted on 15/03/2023 , work completed 08/03/2023
Boiler Service
Customer Service
Quality
Value
Craig installed my Combi boiler back in 2019 and has serviced it each year since then. Pro gas are very professional, reliable and friendly. All work is completed to a very high standard with no mess. Would highly recommend.
Customer in Staffordshire Posted on 11/03/2023 , work completed 07/03/2023
Service
Customer Service
Quality
Value
My husband had just returned from hospital following a heart attack and we we had a problem with the boiler, I gave Progas a ring and Craig came out the following day, and serviced the boiler and gave all the radiators the once over. He was here on time very efficient and very polite at all times, I would not hesitate to call them out again.
Lynne in Stoke-on-Trent Posted on 03/03/2023 , work completed 03/03/2023
Very satisfied customer
Customer Service
Quality
Value
Pro Gas won our business due to the very thorough and professional initial inspection and excellent product knowledge and consideration of our specific requirements. Their quote was detailed and itemised. The installer was punctual polite and efficient. Aftercare has been fast and efficient. We had a minor problem with the balancing of the radiators which was resolved quickly.
Customer in Stoke-on-Trent Posted on 01/03/2023 , work completed 17/02/2023
Excellent Service -highly recommend
Customer Service
Quality
Value
Highly recommend this company. We contacted ProGas on the recommendation of a friend. They arranged a visit for the initial quote - this was confirmed by email that included the name of the person attending and then reminder sent the day before the appointment. The quote was clear and detailed and the advice provided regarding the appropriate boiler size for the property was much appreciated as the old boiler was massively over capacity! The date for fitting was confirmed and again we were given the names of the fitters who would be completing the work. The actual boiler and radiator work was completed on scheduled. An unrelated issue was identified with the immersion heater but the fitter ensured we had heat and hot water available and we were put on a priority visit for the next day when this was resolved. All the staff were polite, well presented and very professional. Excellent communication by text, email and telephone with good office response times. We have absolutely no hesitation in recommending this company. Great professional service.
Customer in Cheshire East Posted on 16/02/2023 , work completed 15/02/2023
Replacement radiators
Customer Service
Quality
Value
From the initial visit to completion of work I cannot recommend Progas enough. Each step has been very professionally carried out and I am extremely happy with the work.
Customer in Staffordshire Posted on 26/01/2023 , work completed 26/01/2023
Simple service task completed professionally
Customer Service
Quality
Value
A brilliant experience with ProGas. We only had a very simple task to complete but the interaction was professional, seamless, and completed on time.
Customer in Staffordshire Posted on 15/01/2023 , work completed 10/01/2023
Annual Boiler Service
Customer Service
Quality
Value
We found ProGas after an online search for local heating engineers. This being our first time using ProGas their communication regarding the work to be done was first class. Craig the engineer arrived on time. When the service was completed Craig advised me of problems that will require attention in the near future and would advise me of a quotation for the work. I was satisfied with the expertise Craig showed and I am happy with the job he has done.
Customer in Staffordshire Posted on 11/01/2023 , work completed 11/01/2023
boiler service.
Customer Service
Quality
Value
Craig arrived on time as specified, appropriately dressed and carried out the service very thoroughly and efficiently. Adequately answered my questions and concerns. Highly recommend.
Customer in Stoke-on-Trent Posted on 10/01/2023 , work completed 10/01/2023
Very happy with the brilliant service
Customer Service
Quality
Value
We had our boiler serviced during the cold weather spell before Christmas, I didn't think we would get anyone as it was a very busy time but Craig came and was very nice, polite and friendly. Did the job efficiently and tidy. Will definitely be using them again in the future and recommending them to family and friends. Ten out of ten.
Customer in Staffordshire Posted on 06/01/2023 , work completed 21/12/2022
Great Boiler Installation
Customer Service
Quality
Value
Fabulous work by Chris and apprentice Harvey. They arrived promptly on time and worked through on both days. The work was carried out professionally and competently. Chris was patient and thorough in instructing Harvey (happy birthday for today Harvey!) and both were polite and friendly. Niggles from a previous installation (by British Gas!) were overcome with patience and they also dealt with uneven walls, stuck on tiles, and difficult access. The job was left clean and tidy and even the scrap old boiler was taken away promptly. We would definitely recommend ProGas to friends & colleagues.
Customer in Stoke-on-Trent Posted on 21/12/2022 , work completed 21/12/2022
Excellent emergency service
Customer Service
Quality
Value
My 80yr old mother had a problem with her boiler that stopped working and left her in -5 conditions with no heating or hot water for an evening and night. I called Craig at 8 am and explained her situation by 9.30 Jason arrived and expertly diagnosed the problem and had it all working and she was toasty by 11 am. He also gave excellent care advise for the future. I can not recommend Progas highly enough for their response efficiency and professional service.
Customer in Stoke-on-Trent Posted on 16/12/2022 , work completed 16/12/2022
Excellent customer service
Customer Service
Quality
Value
Fantastic company and would recommend them to anyone. Craig is brilliant, very friendly and knowledgable.
Customer in Staffordshire Posted on 09/12/2022 , work completed 09/12/2022
Big thanks for excellent service.
Customer Service
Quality
Value
This was not the first time we’d used Progas but it was the biggest job they’ve done for us to date. Craig was helpful and professional throughout, talking us through what was needed, detailing what he’d done, and being endlessly patient in explaining the technical aspects of the new system. Both Craig and Faye took time to ensure that we were happy with the new kit, with Craig offering to come back and re-site the programmer if needed. We are always happy with the service we get from Progas and would not hesitate to recommend them.
Liz in Staffordshire Posted on 06/12/2022 , work completed 01/12/2022
Diagnostic Visit
Customer Service
Quality
Value
Craig arrived exactly at the appointment time and introduced himself as this was the first time we had used Progas. Carried out a full diagnostic visit keeping me informed throughout the whole process. Very thorough and ensured everywhere was left clean and tidy. Boiler has worked perfectly since the visit. Will definitely use progas again.
Customer in Stoke-on-Trent Posted on 04/12/2022 , work completed 29/11/2022
Boiler repair
Customer Service
Quality
Value
Many thanks to Craig and the team for their professional and prompt service to get my mother in laws boiler up and running again today. Have used ProGas a few times now and can always rely on them. Would highly recommend.
Martin in Stoke-on-Trent Posted on 30/11/2022 , work completed 30/11/2022
Central Heating System
Customer Service
Quality
Value
Professional from the first phone call .Craig came for a survey , answered all my questions and explained central heating in laymans terms .Chris installed the whole system including radiators meticulously with no mess at all nothing left behind . Chris was very punctual and worked extremely hard he set the system up and explained functions very well , he went the extra mile and stayed late to solve a internet related problem. I have no hesitation in recommending Progas at all in fact I look forward to them servicing my System for the foreseeable future
Customer in Stoke-on-Trent Posted on 22/11/2022 , work completed 21/11/2022
Boiler repair
Customer Service
Quality
Value
Repair of boiler carried out efficiently and professionally. Have used ProGas in the past and would definitely recommend them.
Customer in Stoke-on-Trent Posted on 25/10/2022 , work completed 25/10/2022
Annual boiler service (supplied it too)
Customer Service
Quality
Value
Great service from ProGas again. Easy to contact, turn up on time, explain things clearly, clean and tidy and respectful of our home, very reasonable prices. On the rare occasion they have not been able to make an appointment, they phone/email/text to explain and bend over backwards to rearrange. When Craig hurt his back and couldn't attend once, he phoned personally to apologise (on top of earlier messages from the ProGas office which had already kept us informed) and sounded gutted to have to postpone the appointment. ProGas supplied and fitted the boiler too and were head and shoulders better than the firm of numpties which our home insurers sent out after our old boiler failed. ProGas appear to (and I'm sure do) value their business and reputation and customers. Highly recommended.
Customer in Staffordshire Posted on 12/10/2022 , work completed 12/10/2022
Replacement gas boiler and pump
Customer Service
Quality
Value
I have subscribed to Which? magazine for more than 40 years but only recently made use of the Which Trusted trader website. From my initial contact with Office Manager Faye to the visit of Craig to assess the job and his prompt submission of a detailed itemised quote, my wife and I were most impressed with the professionalism of this Company. The subsequent installation work carried out by Chris and Harvey was equally impressive and we would have no hesitation in highly recommending Progas Gas Engineers. In these challenging times when so many of the country's services are dysfunctional it was a pleasure to do business with such an excellent, well-run, small family business.
Customer in Staffordshire Posted on 11/10/2022 , work completed 04/10/2022
Boiler installation
Customer Service
Quality
Value
We have had a new boiler and some radiators replaced by ProGas. The cost of the job was well within my expectations of the cost. The work was started on time and the engineer (Chris) explained what would be happening and in what order. The job was completed within the agreed time scale. Throughout, the engineers conducted themselves professionally and kept the disruption to us at a minimum. We are extremely pleased with the whole of the installation and would gladly recommend ProGas to anyone wishing for a similar installation.
Customer in Cheshire East Posted on 10/10/2022 , work completed 05/10/2022
Boiler check for the yer
Customer Service
Quality
Value
booked in at a good time and the person competing the checks of the boiler and gas came on time. Was friendly and checked everything and wrote it up in the service manual. I will use them again.
Customer in Staffordshire Posted on 03/10/2022 , work completed 29/09/2022
Plumber Heaven
Customer Service
Quality
Value
At last we have found a plumber that we can trust , that is professional and a credit to the trade. We phoned Craig late on Thursday evening , and by 12-30 next day the job was completed in a thorough and professional manner . First class well done lads and lady.
Customer in Staffordshire Posted on 16/09/2022 , work completed 15/09/2022
Excellent service
Customer Service
Quality
Value
The exercise started as a boiler service but when Progas did the various required tests it became necessary to install a new boiler. All quotes were submitted quickly and were detailed. The various operatives involved arrived at the designated time, carried out their work efficiently and explained each stage. On nearing completion they went round checking the installation and left everywhere clean and tidy. Each member of the team was pleasant, respectful and obviously very knowledgeable I would have no hesitation in recommending Progas for any heating work.
Customer in Staffordshire Posted on 09/09/2022 , work completed 09/09/2022
Can't be faulted.
Customer Service
Quality
Value
With many local Gas Safe contractors to choose from, we decided to seek out a Which Trusted Trader and found Progas. Craig visited as arranged to discuss our requirements and provided his recommendations with a fully detailed quote arriving via email within hours. Being happy with the quote, we booked the work around mutual availability, and Craig and Harvey turned up on time and worked hard on a nice, tidy job and kept within the three days quoted for the work. Old equipment, scrap and all rubbish was removed each day. On completion, Craig gave us a fully detailed explanation of the new installation along with how the new controls work (the pipework is a work of art too). We will now cancel our existing national provider for heating cover / servicing and stay local with Progas, and we’re more than happy to recommend them if you’re considering their services.
Peter in Stoke-on-Trent Posted on 05/09/2022 , work completed 01/09/2022
Excellent service again
Customer Service
Quality
Value
We contacted ProGas to arrange our annual service and received a reply very quickly with a potential date. We received an email the day before and a call from the engineer, Jason fifteen minutes before his punctual arrival. The service was thorough and efficient and Jason was very friendly too. Thank you again to the whole team at ProGas for your professionalism and reliability! We would definitely recommend you and rebook next year.
Customer in Staffordshire Posted on 11/08/2022 , work completed 11/08/2022
New boiler installation
Customer Service
Quality
Value
All work carried out was expertly done with minimum disruption and with care of the existing property inside and out. The fitter was smart and friendly.
Customer in Staffordshire Posted on 08/08/2022 , work completed 05/08/2022
Found programs on trusted traders, contacted to arrange service on my boiler and the daughters boiler, both boi.
Customer Service
Quality
Value
Contacted 8 June ,arranged to have our boiler serviced and the daughters boiler service. The work was carried out efficient and reasonably priced.other work was picked up on inspection and a date was arranged.the jobs have been carried out to a very high standard and Jason the plumber was very efficient and polite.A credit to the company, highly recommended the company.
Customer in Staffordshire Posted on 19/07/2022 , work completed 08/06/2022
Slightly more complicated that a standard boiler swop
Customer Service
Quality
Value
After our 30 year old service boiler was finally condemned, we invited ProGas to quote for not only a new boiler but also to move its location to free up some space in the kitchen. From the initial site visit, quotation and installation the service has been brilliant. Craig the proprietor came out to perform the initial survey and was honest, knowledgeable and approachable. At no point was there any hard sell, upselling or trying to push us to a solution that we didn't want e.g. keeping the hot water cylinder. The installation was planned around our existing commitments and took three days. Chris and Harvey the installers worked solidly for those three days, they were tidy and polite. Again if we had any questions Chris would take time to explain in plain and simple terms why things were done a certain way, and went out of his way to keep pipes hidden and the lifting of carpets and floorboards to a minimum. This is especially true of the condensate drain pipe which he managed to tuck right in next to the bathroom waste pipe. Once the installation was completed Chris took time to explain all the features of the new boiler and also tips on how other customers use their boiler features, Eco Pre Heat, Holiday function etc. The old boiler and other waste was removed from the site on the last day of the install. VERY impressive service from start to finish .
Customer in Staffordshire Posted on 17/07/2022 , work completed 13/07/2022
Installation of new boiler and smart thermostat
Customer Service
Quality
Value
Progas did an excellent job. Chris arrived at the time that was arranged. He worked very diligently and his work was excellent. He clearly understood what was required and was neat and tidy. Craig came to install the smart thermostat, as arranged and he also was neat and tidy. The operation of the new equipment was explained. In short, a really professional job.
Philip in Stoke-on-Trent Posted on 14/07/2022 , work completed 05/07/2022
Installation of replacement boiler
Customer Service
Quality
Value
Extremely pleased with boiler installation Engineer reliable polite and very hardworking. Excellent service from start to finish
Customer in Cheshire East Posted on 07/07/2022 , work completed 05/07/2022
Boiler service
Customer Service
Quality
Value
Excellent service - highly recommended. Good communication, clean, polite and helpful. Also offered useful advice.
Customer in Stoke-on-Trent Posted on 03/07/2022 , work completed 01/07/2022
Annual boiler service
Customer Service
Quality
Value
Excellent response from first contact through to appointment date and time slot of visit. This is important as this customer is elderly and attendance is required by myself to ensure no personal anxiety is caused. Engineer (Craig) introduced himself in a friendly manner prior to start. Work completed efficiently and area left as was when completed Would highly recommend this company.
Customer in Staffordshire Posted on 30/06/2022 , work completed 29/06/2022
New boiler installation
Customer Service
Quality
Value
We decided to have the old boiler replaced with a new one. Contacted Progas for a quote. Craig arrived on time on the day arranged. Craig was very knowledgeable, explaining all of the options that could be undertaken, seeing that the location required changing. Several quotes were supplied, to cover all the variations that I had asked for. Start date and duration of work were provided once I had decided what I wanted. Chris the gas engineer arrived on time on the day organised. He was very professional and considerate of our home. Dust sheets were laid down to protect carpets and furnishings. All scrap and waste materials were removed from my property promptly. Upon completion of the installation of the boiler, radiators and valves, Chris explained how the new boiler worked and also went over the new control system. We are very pleased with the standard of workmanship and the company as a whole. I would definitely recommend this company to other people.
Customer in Staffordshire Posted on 17/06/2022 , work completed 17/06/2022
Excellent service
Customer Service
Quality
Value
My Combi boiler has been serviced every year. Each time the work has been done professionally and to a very high standard. Very efficient, always punctual, and Excellent customer service. First-class. Highly recommended.
Barbara in Staffordshire Posted on 08/06/2022 , work completed 08/06/2022
Inspired confidence
Customer Service
Quality
Value
We felt we were dealing with highly skilled professionals throughout. Communication was also excellent. Our boiler had failed its routine service. It was at least 15 years old, so we were philosophical about replacing it. After establishing our attitude to quality, the team recommended a product suitable for our household size. Installation was on a date agreed and done efficiently. A second visit was booked in to fit thermostatic valves to the old radiators. Ours is an old house and various problems arose during the visits. All were resolved calmly. We are very pleased with the outcomes. Administration was also efficient and pricing was transparent.
Customer in Buckinghamshire Posted on 20/05/2022 , work completed 19/05/2022
Excellent service
Customer Service
Quality
Value
The task started out as a boiler service, however Jason soon discovered a few problem areas which resulted in the need to vent the system, repair air ingress issues, install a new valve and actuator and a boiler control module. Sadly whilst this solved the majority of the problems we are currently waiting for the gas meter to be checked by Scottish Power, if this solves the outstanding problems ProGas have promised to return to complete the original problem. ProGas operatives are extremely knowledgeable, friendly and very easy to deal with. Jason explained the situation every step of the way. The invoice they have submitted is very reasonable and I would have no hesitation in using them again and recommending them to others
Andrew in Staffordshire Posted on 20/05/2022 , work completed 04/05/2022
Replacement Boiler System
Customer Service
Quality
Value
I wanted a more efficient boiler system than that was in my home, I looked for a locally run firm and came across ProGas. I contacted them and they quickly responded, and arranged a time to come out to estimate for the works required. I received a detailed estimate, and they included various payment options which I thought was a good idea. Having accepted the estimate we arranged an installation date, they sent both a text & email the day prior to first date of installation detailing the name of the engineer and time of arrival. The two engineers arrived on time each day, they worked very efficiently and left my home clean each day. They ensured the system was fully operational before leaving, completed the registration of the system and warranty, and went through how both the boiler and thermostat control worked. I would definitely recommend ProGas to anyone wanting work done.
Customer in Staffordshire Posted on 04/05/2022 , work completed 28/04/2022
New Boiler Installation
Customer Service
Quality
Value
I found ProGas to be very professional and efficient. They were quick to come out to review the work required and to provide a quote. The quotation was reasonable and a start date was agreed. The engineer arrived on time; was respectful and gave confidence that he knew what he was doing. The work was completed most efficiently. Time was also given to explain how to operate the new system. All work carried out is under guarantee. There was no pressure with regard to payment. An invoice was received a few days after completion of the work. I would definitely recommend ProGas to anyone needing this kind of service.
Customer in Stoke-on-Trent Posted on 26/04/2022 , work completed 13/04/2022
Full boiler replacement - Very professional throughout
Customer Service
Quality
Value
Very happy with ProGas. Right the way from Craig who quoted the Job to Chris and Jason who came to do the work. Very friendly, knowledgeable and professional. Very happy with their standard of work and cleanliness. Would use them again and would definitely recommend them.
Jonathan in Stoke-on-Trent Posted on 19/04/2022 , work completed 12/04/2022
Professional and reliable service
Customer Service
Quality
Value
I’ve had a boiler and fire service and both were done to my satisfaction. The engineer was on time, professional, polite and knowledgeable. He wore a mask and covered his shoes and provided covers, so area was left clean. I had a pigeon stuck behind my fire, which meant that was more urgent and Progas accommodated my request really quickly. Great local business with review ratings that I believe are a true reflection on the service., quality and value. Thank you
Sarah Posted on 11/04/2022 , work completed 11/04/2022
Excellent professional service.
Customer Service
Quality
Value
ProGas came recommended via the NextDoor app from at least five local people. They came and replaced the boiler, pipework, flue, and did a powerflush. From the moment a ProGas engineer steps into your home you know they are professional and you feel assured that they will do an excellent job. The engineer wore a mask (Covid), covered his feet and lay covers throughout to protect the carpets and brought all the equipment and items needed for the job. He answered all out questions and carried out work efficiently and cleanly (even vacuuming the boiler cupboard once he had finish the work). I thoroughly recommend this company. We have seen different engineers from ProGas overtime and each works to the same high standards. Now we've found them, we will not be using another company again, it's only ProGas for us. Thank you.
Customer in Staffordshire Posted on 07/04/2022 , work completed 05/04/2022
Excellent service!
Customer Service
Quality
Value
Great experience with our boiler service by Jason. Kept us updated on the appointment and turned up right on time! Will use again for sure!
Customer in Staffordshire Posted on 01/04/2022 , work completed 30/03/2022
Excellent work carried out by Jason from progas
Customer Service
Quality
Value
Spoke to Faye to arrange a gas boiler and fire service. We booked a time and date and were told Jason would be our engineer. We received a reminder email two days before the appointment. On the day Jason phoned us to say he would be with us in ten minutes. The service’s we’re carried out to a high standard. Jason was clean and tidy and also answered all of our questions.
Customer in Staffordshire Posted on 24/03/2022 , work completed 24/03/2022
Challanging wiring
Customer Service
Quality
Value
To try to assist my daughter, I fitted a Hive to control the hot water and central heating. Unfortunately, although the hot water worked fine, the heating did not. After much time trying to understand the system and why, Jason attended to help out. Using his experience with heating systems, we quickly realised that the installation was in many ways strange and unique, meaning that we could not split the two systems. Eventually got the systems back up and running and am now looking to remove and update the whole system, for which I will be considering ProGas. Jason had a clean, respectful approach to the work, which is missing from a lot of other trades people.
Customer in Staffordshire Posted on 15/03/2022 , work completed 08/03/2022
Supply & Install Beehive Thermostat
Customer Service
Quality
Value
Engineer contacted us prior to arriving. Was polite, friendly and knowledgeable about the product. Very clean and tidy. Instructed us on the workings of the item. Very helpful and answered all questions.
Customer in Shropshire Posted on 03/03/2022 , work completed 01/03/2022
Boiler Installation
Customer Service
Quality
Value
We had problems with our heating for sometime and other companies had struggled to understand the system we had. We then used Progas who were recommended to us by a friend. Our old boiler was insufficient and leaking however we could not find where from. Progas arrived investigated and the boiler needed changing. Craig diagnosed the problem and gave us solutions while we waited for a new boiler to be delivered to keep us warm and with hot water. When they fitted Chris and Paul did a great job, it turned out not to be a straightforward but they managed to get the fitting completed the same day. Overall got an honest assessment of what we needed to do, clear options and a good job fitting the boiler. Would definitely recommend.
Customer in Staffordshire Posted on 02/03/2022 , work completed 02/03/2022
Friendly and efficient
Customer Service
Quality
Value
Jason from Progas carried out a routine gas safety check for us today. He arrived exactly on time, did the work and I received the certificate within two hours. Excellent service, Thank you.
Helen in Stoke-on-Trent Posted on 09/02/2022 , work completed 09/02/2022
Excellent service
Customer Service
Quality
Value
Very happy with our new boiler. The service was great and happy to recommend it. Kept to schedule and budget. Very helpful team. Feel confident in our heating system now.
Customer in Stoke-on-Trent Posted on 03/02/2022 , work completed 24/01/2022
Great experience. Will be using them again
This is the third time we have used ProGas.The first time was for a cooker, two gas fires and boiler service and a landlord's certificate. We were very impressed with the service we received from talking to Faye and booking the necersary work to the work being carried out. Since then Craige has come out on short notice to repair the boiler. We have just had a new boiler and system flush done by Craige & Chris and once again the whole experience was a pleasure. All the work that ProGas have done for us is faultless. They are all polite and professional explaining what is needed to be done. We can't fault anyone at ProGas!
Customer in Staffordshire Posted on 01/02/2022 (Reviewer did not use service)
Professional, tidy and on time.
Customer Service
Quality
Value
I had a full heating installation completed by Progas, Craig and his team completed the work on time and to a high standard. They were also helpful with advice on the renovation I'm undertaking. Will happily recommend.
Jack in Stoke-on-Trent Posted on 31/01/2022 , work completed 27/01/2022
Outstanding service
Customer Service
Quality
Value
I don’t live locally and had to quickly find a gas engineer as my elderly mothers' radiators were not working. ProGas reviews were excellent and rightly so. After my call, the radiators were fixed that afternoon. Every aspect of the company is very good from telephone to website and e-mail invoice. Friendly and helpful with good value for money. I would highly recommend this company.
Customer in Nottinghamshire Posted on 24/01/2022 , work completed 24/01/2022
Excellent Service, Quick Scheduling
Customer Service
Quality
Value
We needed to have an external gas pipe moved as it was being pinched when the driveway gates were opened. The firm came out to quote for the job the next day and we’re able to fit us in quickly. We received a call on the morning of the job from the engineer to let us know he was on the way even though he was on time. The work was done to an excellent standard with no mess left behind. I would recommend ProGas and definitely use them for any future jobs.
Customer in Staffordshire Posted on 21/01/2022 , work completed 20/01/2022
Annual service of Worcester Bosch boiler and Gas fire
Customer Service
Quality
Value
From start to finish I found ProGas to be a very professional business. Their website including booking facility worked extremely well. Jason arrived on time and completed a very thorough service of both the boiler and fire, finding and replacing a badly worn combustion seal. Certificates were issued via email from the office, a neat and tidy way of supplying them. We had a slight problem with a dribble of condensation but after a phone call to Faye she arranged for Craig to come and have a look. He changed another small seal which solved the issue. I would certainly recommend ProGas and would use them again in the future.
Customer in Staffordshire Posted on 18/01/2022 , work completed 14/01/2022
Radiator replacement
Customer Service
Quality
Value
ProGas have been amazing start to finish of job. Extremely effective communication giving clear times and dates of assessment through to completion. They arrive on time and provide safe covid processes. My job was completed with outstanding quality and professionalism. I had new radiators throughout my house and the team just knew what need to be done and just got on and did it. The team also show me there work upon completion, they also fixed floorboards that they hadn’t lifted to ensure my house was safe when they left. I am in the process of a full house renovation and ProGas have been the best trade people so far. Absolutely recommend this company and I will definitely be having they to complete my boiler service annually from now on. Feel blessed to of found such a great company.
Michelle in Staffordshire Posted on 17/01/2022 , work completed 04/01/2022
A pleasure to deal with
Customer Service
Quality
Value
Our combi-boiler was not producing hot water and our breakdown company let us down badly. So I decided to try Progas for the first time. From the first point of contact with Faye in the office to the completion of the work by Jason I was impressed with the speed and efficiency of the operation. The communication prior to the appointment was excellent. Jason arrived on time and showed great respect for our home. He explained what he was doing, answered all of our questions, and fixed the problem quickly. It will not be the last time we use Progas.
Customer in Staffordshire Posted on 15/01/2022 , work completed 06/01/2022
Good job!
Customer Service
Quality
Value
We needed someone to service our boiler and had a recommendation to use ProGas. The engineer arrived on time, was friendly and very clean/tidy in doing the job. I would recommend this Company as they did exactly what they said they would do - they did it on time and were reasonably priced.
Customer in Stoke-on-Trent Posted on 04/01/2022 , work completed 04/01/2022
Fantastic Company
Customer Service
Quality
Value
I cannot rate this company high enough. They are amazing. Our new boiler was expertly installed by ProGas. All the work carried out was of the highest quality. The team were polite and helpful and left everything clean and tidy for us when the job was finished. Excellent speedy service, reliable and honest. Many thanks.
Customer in Staffordshire Posted on 22/12/2021 , work completed 21/12/2021
Excellent
Customer Service
Quality
Value
Needed a new boiler and Progas had been recommended by a neighbour. I found Progas to be very professional and honest from start to finish. workmen arrived early, knew what was required and did the job efficiently, neatly and cleared away all rubbish. when the job was completed boiler and controls were explained in detail and expertly answered all concerns. I would highly recommend trying Progas and seeing for yourself.
Customer in Stoke-on-Trent Posted on 10/12/2021 , work completed 09/12/2021
Excellent job done
Customer Service
Quality
Value
Had our new boiler fitted today. The two lads were courteous, clean workers. Our new Worcester Bosch is lovely. The lads took time to explain the full workings of the boiler and the easy control to me. I have found ProGas to be very efficient from beginning to end.
Paul in Staffordshire Posted on 10/12/2021 , work completed 10/12/2021
Definitely recommend Progas
Customer Service
Quality
Value
We have used Progas for 3 years. They fitted a new boiler and unvented cylinder in 2018. We had several other firms quote for the job, none gave us the detailed explanation of our options and costs that Progas did. Add to that the very competitive price and it was a no brainer. We have used them for annual services and some other jobs since. They turn up when they say they will, work quickly, tidily, talk you through everything and their pricing remains very competitive. They are very polite and friendly and respectful of the fact it is our home. If you are reading this then look no further you have found the best!
Customer in Staffordshire Posted on 10/12/2021 , work completed 03/12/2021
A great team
Customer Service
Quality
Value
Another great job done for us by Progas - this time a new boiler installed and an upgrade to airing cupboard. We were given a detailed estimate, and all our questions answered. Polite and friendly team, punctual, tidy, considerate and trustworthy. Chris and Jason took care with our property, explained where they would be working and completed the work on time. Final cost was as originally estimated. I don't often write reviews like this, but a business such as this deserves to be supported. Thoroughly recommended.
Customer in Staffordshire Posted on 03/12/2021 , work completed 30/11/2021
Professional
Customer Service
Quality
Value
We first used pro gas 2 years ago to replace a new builder and have continued to use them for our annual service and wouldn't use anyone else now They are professional, clean , polite hard workers and very punctual also very competitive we had Jason this time extremely friendly and tidy 5*
Customer in Staffordshire Posted on 03/12/2021 , work completed 15/11/2021
Did exactly what was promised!
Customer Service
Quality
Value
Very efficient, great communication and job completed without any drama or fuss. It's so nice to come across a company that does exactly what was promised when it was agreed, with very pleasant staff and the work thoughtfully carried out by a polite and considerate engineer. Top marks all around, we will cheerfully recommend to anyone who needs a gas engineer.
Neil in Staffordshire Posted on 02/12/2021 , work completed 01/12/2021
Professional & Reliable
Customer Service
Quality
Value
Old boiler had stopped working and the cold spell was approaching fast. ProGas were contacted having read positive reviews on service & reliability. Craig came out when he said he would and confirmed our suspicion that the boiler was terminally ill. In pricing the new boiler replacement, ProGas took our budget and requirements into account before agreeing a good price and installation date. The work conducted by Jason on the agreed day was excellent. Both Craig and Jason were very polite and conducted their work in difficult circumstances. Jason even came to fix a related problem the next day. Very happy with all aspects of their work and would not hesitate to use ProGas again should the need arise, Highly recommended!
Customer in Worcestershire Posted on 26/11/2021 , work completed 23/11/2021
Boiler Service & Repairs
Customer Service
Quality
Value
Wonderful swift and friendly service as usual from Craig. Wouldn't go anywhere else, thank you! Highly recommend 5☆
Customer in Staffordshire Posted on 25/11/2021 , work completed 18/11/2021
Gas boiler installation
Customer Service
Quality
Value
Installed new gas boiler in old Victorian house which I did not expect to be straightforward but all went extremely well. Works very efficiently. Very friendly team.
Customer in Staffordshire Posted on 11/11/2021 , work completed 23/06/2021
Fantastic & Friendly
Customer Service
Quality
Value
Jason was friendly and professional. He called ahead to check some details on some valves that needed replacing so he had them in advance. Explained to a novice (me!) what the boiler parts that needed replacing were and why. Faye replied to my emails and booked in the initial appointment quickly and with no fuss.
Customer in Stoke-on-Trent Posted on 02/11/2021 , work completed 27/10/2021
Excellent!!!
Customer Service
Quality
Value
Very professional from making the appointment to the follow up afterwards. Friendly and polite staff, explaining all the procedures and reasons why certain tasks were required. Excellent all round.
David in Staffordshire Posted on 21/10/2021 , work completed 21/10/2021
Boiler service & thermostatic radiator valve added to radiator
Excellent online booking service. Friendly on the phone and engineer friendly/good quality work. Very pleased overall
Customer in Staffordshire Posted on 18/10/2021 (Reviewer did not use service)
New boiler install - Excellent
Customer Service
Quality
Value
Very professional team with excellent service. Work completed on time and of very high standard. I had a new Worcester Bosch boiler and room thermostat fitted by Progas and was very pleased with the choice. I would certainly recommend Progas for any boiler-related work.
Customer in Staffordshire Posted on 16/10/2021 , work completed 12/07/2021
The best tradespeople I've ever dealt with
Customer Service
Quality
Value
This was the best experience I've ever had with a tradesman. Craig is organised, pleasant, communicates well and his work is of the very highest standard. Our boiler was not in a good place due to a poor installation which someone else had done- Craig did an amazing job sorting it all out and it now works a treat. Progas are now the only company I'll use for any heating work.
Customer in Cheshire East Posted on 10/10/2021 , work completed 10/10/2021
Excellent service
Customer Service
Quality
Value
First time I’ve used Progas, glad I did. I had a new boiler fitted and towel warmer to replace a radiator in my bathroom. Craig came to do a survey and explained everything I needed to know about the boiler. Chris came to do the work, and did an excellent job. Very clean, very professional. I would not hesitate in recommending Progas to any of my friends and family.
Andy in Staffordshire Posted on 07/10/2021 , work completed 24/09/2021
Good clean work
Customer Service
Quality
Value
This was the first time that I have used ProGas after my trusty service engineer retired. I had my boiler serviced and it was a very thorough job. The engineer was very courteous and very tidy, I was impressed. I was quoted a price beforehand and that was the price I paid. I will certainly be using them again.
Customer in Cheshire East Posted on 30/09/2021 , work completed 28/09/2021
First Class Service
Customer Service
Quality
Value
ProGas recently installed our new Worcester Bosch boiler, a radiator and serviced gas fire. Very professional service from the initial contact to completion of the works was carried out to an excellent standard. We would highly recommend it.
Customer in Staffordshire Posted on 26/09/2021 , work completed 24/09/2021
Service the gas fire and combi boiler
Customer Service
Quality
Value
I would recommend to everyone. very professional and leave everything clean. No mess sat all.
Which? Trusted Traders Consumer Posted on 16/09/2021 , work completed 10/09/2021
Excellent Service
Customer Service
Quality
Value
My boiler and gas fire were thoroughly cleaned and serviced today by Jason from Progas. Communication was great leading up to the appointment with confirmations and reminders. The service was excellent and I was given explanations about factors which might be affecting the efficiency of the boiler. A very friendly, professional and helpful visit which left me feeling confident about these appliances as winter approaches. Highly recommended!
Customer in Staffordshire Posted on 14/09/2021 , work completed 14/09/2021
Very professional
Customer Service
Quality
Value
I was very impressed with all the team at ProGas. They always turned up when they said they would and gave me good advice and a competitive quote. I am very happy with the installation and would highly recommend ProGas.
Mark in Stoke-on-Trent Posted on 14/09/2021 , work completed 07/09/2021
GREAT SERVICE
Customer Service
Quality
Value
No problem booking a boiler service and the engineer arrived in good time. He completed the job quickly and efficiently. He explained everything to me which may prevent later problems and the fee was as quoted when the appointment was made. Everything was left clean and tidy. I have been looking for a Gas company which I feel I can trust and are reliable and will definitely be using ProGas again.
Customer in Cheshire East Posted on 09/09/2021 , work completed 08/09/2021
Worcester Greenstar Boiler Service
Customer Service
Quality
Value
Craig turned up on time and my first impression was that he was very professional. He demonstrated good knowledge of the system and I was happy with the work he carried out.
Peter in Staffordshire Posted on 07/09/2021 , work completed 07/09/2021
Professional and reliable
Customer Service
Quality
Value
ProGas installed my boiler two years ago and have serviced it annually since then. They are without fail professional, polite, punctual and carry out work to a high standard.
Customer in Staffordshire Posted on 04/08/2021 , work completed 04/08/2021
Central heating upgrade
Customer Service
Quality
Value
Having been let down by b/gas found ProGas online. Had a phone call to book an appointment. Craig arrived at the time given and was polite and informed me what was required gave me a quote and agreed day to do the work Chris the engineer turned up and was most polite and the information he gave was good. I would definitely recommend ProGas and will use them when my boiler and fire requires service. A 5-star company which is hard to find
Customer in Staffordshire Posted on 21/07/2021 , work completed 20/07/2021
Investigation of boiler fault code, and service carried out. Reasonably priced, fast, thorough, professional
Customer Service
Quality
Value
I would be happy to recommend ProGas to others. I called Chris mid-morning on 19/07/21 as the gas boiler showed a fault code regarding the flow/return sensor, and there was no hot water or heating. Chris called back within 10 minutes, as promised. He explained there was a callout/diagnostic fee of £75 which covered the first hour including labour but that if the fault code could be quickly cleared without any parts needed then the £75 could cover the cost of servicing the boiler. This cost is comparable to other companies in the area. I agreed and he advised Jason would be with me that afternoon. Jason arrived on time and quickly tested various things and reset the boiler. He checked the heating pump operation and the temperature differential. He bled the radiators and checked and cleaned the magna clean filter, checked the gas meter for leaks etc. and serviced the boiler, completing the service record afterwards. Jason was friendly, respectful and professional. He wore a mask throughout his visit, and shoe protectors each time he entered the property. He worked quickly but thoroughly and explained each thing he was doing/about to do as he went along. He explained the sensitivity of the boiler, why the code would have appeared and what I should do in the unlikely event that it reappeared. I chose to use their online payment system after the visit and it was quick and easy to use.
Customer in Stoke-on-Trent Posted on 20/07/2021 , work completed 19/07/2021
Worcester Bosh Greenstar 4000 Install
Customer Service
Quality
Value
The team at ProGas were very quick to reply to my initial inquiry, kept me well informed at all times and presented multiple options for the replacement of a new Boiler system to help me get the best value. All options were presented clearly and fully outlined all work that would be needed and done alongside unambiguous pricing. Throughout the install, the team were punctual, friendly and tidy. I have used ProGas in the past for other work requirements and had an excellent experience which leads me to choose them again to sort my new Boiler. Thoroughly happy with my new Boiler and I will be using them again in future & recommending them to others.
Ben in Staffordshire Posted on 19/07/2021 , work completed 17/07/2021
Worcester Boch Gas boiler service
Customer Service
Quality
Value
Date and time of service arranged online. Reminders by e-mail and telephone the day before. Great communication on arrival with advice and suggestions. Very tidy and a good price. Certainly recommend. John A
John in Cheshire East Posted on 15/07/2021 , work completed 15/07/2021
Nice people doing a great job. Brilliant.
Customer Service
Quality
Value
Being new to the area and needing a review of the gas boiler I inherited when I moved in I looked online for companies with 5* ratings. ProGas had nothing but 5* reviews so it was an easy choice to ask for advice. Craig visited and looked over my system and together (and I emphasise together, no hard sell or pushing) we decided to install a new boiler. This was completed about 3 weeks later by Chris and Jason. I could go on about courtesy, politeness, cleanliness, helpfulness, value for money and so on - and indeed all were excellent - but suffice it to say this is a 5*+ company and I have no hesitation in recommending them to anybody who wants a first class job. Nice people doing a great job. Brilliant.
Graham in Shropshire Posted on 13/07/2021 , work completed 13/07/2021
Excellent would recommend
Customer Service
Quality
Value
Very friendly service. Jason was polite, turned up on time and did my annual boiler service efficiently and was tidy. Would recommend to others.
Customer in Staffordshire Posted on 02/07/2021 , work completed 29/06/2021
Very Helpul and Reliable
Customer Service
Quality
Value
Just a small job removing a gas hob and ProGas as a company was very helpful, accommodating and reliable as if it was a big job. Their engineer was prompt, friendly, polite, efficient and thorough. I would have no hesitation in recommending them.
Customer in Staffordshire Posted on 25/06/2021 , work completed 23/06/2021
Friendly and Professional Boiler Service
Customer Service
Quality
Value
Thanks to Jason for the professional, personable, helpful service provided while servicing my boiler. I could have probably got this done a little cheaper but I will be happy to rebook next year's service based on what appeared to be a thorough job, compared to some of the flying visits I have experienced in the past. There was a little mix up with the electronic invoice that was sorted out really quickly; the electronic payment and documentation worked well. Communication from office and engineer were good and he was on time.
Tony in Stoke-on-Trent Posted on 21/06/2021 , work completed 10/05/2021
First Class Service
Customer Service
Quality
Value
The engineer who came to do the job was so good, we almost didn't know he was there. Everything was done very neatly.
Which? Trusted Traders Consumer Posted on 26/05/2021 , work completed 14/05/2021
Job completed, very satisfactorily.
Customer Service
Quality
Value
Always use Craig for my boiler service and any problems I have with my heating system. Very swift service with no hassle. I would highly recommend ProGas.
Customer in Staffordshire Posted on 21/05/2021 , work completed 18/05/2021
Professional from start to finish.
Customer Service
Quality
Value
Came to assess why my boiler had stopped working and quickly found the fault and ordered and replaced the part. Communication was fantastic from first contact till work was complete. Explained what the fault was clearly and professionally. Would highly recommend.
Darren in Staffordshire Posted on 15/04/2021 , work completed 03/04/2021
Excellent service
Customer Service
Quality
Value
I had a replacement boiler and a flush of my central heating system. Progas provided a very friendly and efficient service from start to finish. I would not hesitate to recommend them and I will definitely use them again.
Jackie in Staffordshire Posted on 10/04/2021 , work completed 09/04/2021
Fantastic Service
Customer Service
Quality
Value
The ProGas team are fantastic from start to finish. This is the second time I have used them, first to install a gas hob and this time to supply and install a neat thermostat. Faye was prompt, friendly and knowledgeable when I was enquiring about smart thermostats. I’d originally booked in before lockdown, but Faye kept in touch and as soon as they were able they slotted me in. They used a text reminder service which is helpful too. Craig came and fitted both and is so lovely even with my cat bothering him! He is tidy, cares for your home by wearing overshoes and using blankets to protect worktops and explains what he is doing with you and asks for your opinion on things. Good price for a great service. 100% recommend ProGas.
Customer in Stoke-on-Trent Posted on 25/03/2021 , work completed 25/03/2021
Professional, outstanding service.
Customer Service
Quality
Value
Craig was very prompt in giving us a very reasonable quote for a replacement boiler and some replacement radiators. We arranged a date with Faye ,his wife , who was very friendly and helpful. Chris came and installed the boiler and radiators. He was very friendly, polite and professional . He made sure everything was clean and tidy before he left, as well as giving us a full explanation about controls. The job was completed in the allocated time. We fully recommend this company, everyone was professional, helpful and friendly. We are extremely pleased with the installation and will definitely use them again for services and any other gas related issues.
Customer in Staffordshire Posted on 14/02/2021 , work completed 12/02/2021
Landlord Gas Safety Inspection
Customer Service
Quality
Value
Highly recommended. The inspection was carried out on time and with no fuss at all. Very professional service.
Customer in Staffordshire Posted on 11/01/2021 , work completed 08/01/2021
Highly recommended
Customer Service
Quality
Value
We needed a boiler replacement and Craig promptly arranged a quote that I was very pleased with. We had a Worcester Bosch Greenstar 32 Compact boiler fitted by Chris who was very professional and helpful and follow up care appears excellent. I would highly recommend Pro Gas.
Customer in Staffordshire Posted on 29/12/2020 , work completed 17/12/2020
Brilliant, would recommend!
Customer Service
Quality
Value
ProGas are professional, knowledgable, friendly and helpful. Craig and the team have always made sure that we're sorted even with short notice. Chris came to fit new pipework and pump for us. He was very easy-going, friendly and knowledgable. We would highly recommend.
Customer in Staffordshire Posted on 14/12/2020 , work completed 11/12/2020
Mr and Mrs
Customer Service
Quality
Value
We had a boiler service. Excellent service. Tidy. Good job. Prompt. Adhered to covid restrictions. Good value. Would recommend and use again.
Customer in Staffordshire Posted on 03/12/2020 , work completed 02/12/2020
A FIVE STAR COMPANY AND MORE
Customer Service
Quality
Value
ProGas replaced our old boiler last week. From our very first contact with Faye, then Craig who came to look at the work required and the fitting by Chris and Craig they deserve more than five stars. The price was very very competitive and the work carried out in a day and a half. From the work commencing on the Thursday and completion on Friday our home, and ourselves, were treated with the upmost respect. The work was first class. This is a Company I would recommend to anyone and look forward to welcoming them back next year to carry out the annual service. Well done ProGas
Customer in Staffordshire Posted on 16/11/2020 , work completed 13/11/2020
Replacement Combi Boiler
Customer Service
Quality
Value
Extremely pleased with the work undertaken by ProGas from the initial contact right through to completion. We had our old combi boiler replaced and all the existing thermostatic radiator valves. They were competitive with a clear and concise quotation and no hidden surprises. Nothing was too much trouble and Chris was very punctual, efficient, professional, and friendly. Everywhere was left clean and tidy, we would have no hesitation in recommending them.
Customer in Staffordshire Posted on 02/11/2020 , work completed 07/10/2020
Professional
Customer Service
Quality
Value
It was a pleasure to work with Craig and I would recommend ProGas whole heartedly. Craig was a gentleman throughout, responded to calls, and carried out a complex job* to a high standard. He agreed to carry out additional work which was charged at a reasonable rate. Will certainly use ProGas again in the future. (*replaced and re-sited the boiler to a completely different location, and then create a shower room in a very tight space.)
Customer in Staffordshire Posted on 15/10/2020 , work completed 01/10/2020
Job thoroughly done
Customer Service
Quality
Value
I felt my annual boiler service was a thorough and competent job, and that I was being looked after by someone who knew his trade inside out. Craig was punctual, friendly and professional throughout, answered my queries in a straightforward manner and took his time to complete the work in a clean, methodical and organised fashion. Paperwork provided at the end of the service was detailed and clear, and the fee charged was as agreed before the visit. Of course I will use this trader again.
Customer in Staffordshire Posted on 08/10/2020 , work completed 07/10/2020
Fantastic Firm.
Customer Service
Quality
Value
Craig installed a new boiler in Sept 2019 for my aged and challenging Step-Mother. At that time I understand Craig showed patience above and beyond the call of duty with her. We met Craig when the boiler required its annual service in Sept 2020. As we live a long distance from the property, nothing was too much trouble for Faye in trying to fit Craig's visit in with our requirements. Craig's workmanship is of a highly professional standard, and I would not hesitate to recommend ProGas. What a lovely couple, I just wish they lived closer to ourselves!
Customer in Lancashire Posted on 05/10/2020 , work completed 30/09/2020
Excellent job
Customer Service
Quality
Value
From the initial visit by Craig to price up the job to Chris installing our new boiler I was very impressed by the thorough job done by this company. Both gents courteous and very knowledgable and able to give advice on all aspects of the installation. I will be using Progas for any future work and services. Thanks guys for a great job.
Carl in Staffordshire Posted on 29/09/2020 , work completed 25/09/2020
Installation of new Worcester Bosch green star 8000 style, magnetic filters, new radiator valves and re configured pipe work.
Customer Service
Quality
Value
It’s always a daunting experience trying to find good quality tradesman to complete work and I’m not the easiest person to please as I have a keen eye for detail and like things to be just so. I came across ProGas on check a trade and the first thing I was attracted too was the quality of the website for a small family run business. The second thing that grabbed my attention was the 5 star reviews of which I read quite a few. I was contacted by Faye, Faye was professional and friendly on the phone and instantly made me feel comfortable. Faye arranged for Craig to come and quote for the works. Craig arrived on time and introduced himself. As with all the other companies I had quote I described to Craig what I wanted to achieve as the old boiler and pipe work where quite unsightly. The difference between Craig and other companies was that Craig actually listened to what I wanted to achieve. I feel it is vital that you can strike up a good rapport with someone that you are going to have in your house and I felt this was instantaneous with Craig. I had already decided before Craig left that I wanted him to do the work, I was even more pleased when I received the quote, extremely competitive. Craig arranged for Chris to carry out the work and again Chris was great to get along with and carried out the work to a high standard, nothing was too much trouble. The service I received was outstanding and is what sets ProGas apart from the rest. I would recommend to anyone.
Customer in Stoke-on-Trent Posted on 25/09/2020 , work completed 21/09/2020
Excellent service
Customer Service
Quality
Value
Booked for boiler and fire service. Prompt, polite, tidy and most importantly did a good job. Would definitely recommend.
Customer in Staffordshire Posted on 25/09/2020 , work completed 25/09/2020
Annual Boiler Service
Customer Service
Quality
Value
Excellent sevice very profesional,clean tidy workmanship. I can highly recomend this tradesman. He also kept to Covid safe rules.
Douglas Posted on 16/09/2020 , work completed 14/09/2020
Excellent worker.
Customer Service
Quality
Value
ProGas was recommended to me by a family member. On first contact to arrange the work, Faye handled my enquiry in a very professional manner and was able to offer me an appointment for the work within a couple of days. Craig arrived at the appointed time to do a service and clean on my very old Baxi Brazilia gas fire and two Baxi Bermuda wall mounted heaters. The work was done very professionally and knowledgeable and with no mess, even though there was a large amount of soot behind the fire. I feel that the service was very friendly and nothing was too much trouble for Craig. I am very happy to fully recommend ProGas to anyone for the fine job done for me so promptly and reasonably and at a very fair cost!
Mandy in Staffordshire Posted on 10/09/2020 , work completed 09/09/2020
Professional service
Customer Service
Quality
Value
Craig always does an excellent job whilst Faye is very efficient sorting the admin. Excellent team providing a reliable, quality service at a fair price. Happy to positively recommend ProGas.
Customer in Staffordshire Posted on 06/09/2020 , work completed 03/09/2020
Exactly what was agreed
Customer Service
Quality
Value
I found this firm to live up to all the other endorsements printed here. So glad I did. Extremely professional and unobtrusive in carrying out their work. Happy to recommend them and very happy to use them in the future.
Customer in Staffordshire Posted on 17/08/2020 , work completed 17/08/2020
Boiler Service
Customer Service
Quality
Value
After installing a new boiler last year Craig carried out the first annual service today. They contacted me to arrange the appointment and sent a reminder the day before. Faye and Craig are both very professional, customer focused and polite. I wish they did every trade as I would hire them for all the work I ever need done on the house.
Customer in Staffordshire Posted on 06/08/2020 , work completed 06/08/2020
Recommended
Pro gas are new to ourselves and would like to say that I highly recommend them. We have had several visits from Pro Gas over several weeks, due to various jobs that were needed and some other jobs in which we were not aware of and they raised this and was then carried out professionally. Communication, arranging the work to be carried out and the workmanship, friendliness and safe working is of high standard. Thank you
Customer in Staffordshire Posted on 04/08/2020 (Reviewer did not use service)
Punctual and efficient service
Customer Service
Quality
Value
Arrived on time and work was completed to schedule. This was important as the elderly house owner was staying with us to relieve tension and stress Property was left in a tidy condition and all rubbish and old gear was removed. Handover with explaining the modified system was excellent with existing controls left as was, so elderly house owner was not befuddled with new devices.
Customer in Staffordshire Posted on 02/07/2020 , work completed 01/07/2020
New Boiler Replacement
Would highly reccomend Craig & Chris from ProGas. We were made to feel at ease with what was going to happen. Everything got explained from the start step by step with the insulation of the new boiler. Punctual, trustworthy & very polite. Very clean & tidy. Nothing was to much trouble and completion was done within the day instead of the two days quoted. Will not hesitate to use ProGas in the future.
Pat and John in Stoke-on-Trent Posted on 28/06/2020 (Reviewer did not use service)
Very professional service
Customer Service
Quality
Value
I recently had some work carried out at my house to install a new smart thermostat. Very professional and punctual service. The installation was completed very quickly and I was even given a walk through of its functions to get the system up and running quickly. Highly recommended..
Customer in Staffordshire Posted on 17/06/2020 , work completed 17/06/2020
Great work
Customer Service
Quality
Value
Fixed a fault with our boiler and a radiator leak quickly. Was friendly, professional and knowledgeable. Good price and matched the quote given. Thanks, will use again.
Customer in Staffordshire Posted on 13/06/2020 , work completed 12/06/2020
New boiler
Customer Service
Quality
Value
Very efficient service from point of contact to completion of the work. Craig was very knowledgeable and explained the work required, and Chris carried out a competent and clean job.
Pat Posted on 28/05/2020 , work completed 20/05/2020
New gas pipe
Customer Service
Quality
Value
We were looking for a quote to get a new gas pipe installed. Came out the same day and gave us a really great quote. Work completed the following week. Went the extra mile for us. Could not recommend enough. Thank you so much.
Customer in Staffordshire Posted on 26/05/2020 , work completed 22/05/2020
Diagnosed and fixed boiler. Same day!
Customer Service
Quality
Value
Craig was very helpful when my boiler developed a fault and luckily was able to come out the next day to sort it. He let me know what part was that had failed and also suggested some preventative maintenance items that would help extend the boiler life.
Customer in Stoke-on-Trent Posted on 29/04/2020 , work completed 28/04/2020
Assessment Reference
Customer Service
Quality
Value
Boiler replacement. Very pleased with all aspects of ProGas from punctuality, politeness, cleanliness and general standard of work.
Phil H Posted on 03/03/2020 , work completed 03/03/2020
Assessment Reference
Customer Service
Quality
Value
We had a new Worcester-Bosch boiler fitted along with a new pump and thermostatic radiator valve. The work was completed to an excellent standard in one day and at a competitive price. Craig and Chris are both very honest and reliable tradesmen who keep you well informed about what is being done. I thoroughly recommend them.
PC Posted on 03/03/2020 , work completed 03/03/2020
Assessment Reference
Customer Service
Quality
Value
Boiler fitted. Very good.
Ray Brown Posted on 30/11/2019 , work completed 30/11/2019