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Trusted Traders

Propergeeks.co.uk

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4.8

230 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Organisations and Awards

Mar 2020

About

January Lockdown Update, visit:
www.propergeeks.co.uk

Established in 2008, Propergeeks is based entirely on the Wirral but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop based service from our Leasowe Road store in Wallasey Village. We also offer a Remote Support Desk facility which, in many cases, can resolve common software issues without the need to have any physical contact with customers or their devices, (internet service required).

We have over 30 years' experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skillfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.

What we do

  • Computer Repairs

  • Accessories and parts

  • More Services

    • pc laptop tablet smartphone repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
230 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Friendly, efficient and very helpful
Customer Service
Quality
Value
I took my laptop to Propergeeks for repair. Unfortunately, it was not repairable (it was very old) but they were able to save all my data and transferred it from my MAC to my new PC. A few weeks later, I was having problems getting my printer to link up, I sent them an email asking if they knew what the problem could be and they rang me up that day and managed to fix it remotely for no charge. The service given was excellent and I could not recommend them highly enough. Many thanks
Neil in West Kirby Posted on 10/02/2021 , work completed 08/01/2021
The trader replied (on 16/02/2021)
Sincere thanks for your positive review. Much appreciated by everybody here.
All problems resolved
Customer Service
Quality
Value
I purchased a new computer printer and could not install it. I called out Propergeeks whom I had used before, they responded almost immediately, installed my printer and ensured I was happy with everything. They observed strict covid protocols while in my house and I was very satisfied with all outcomes.
Customer in Merseyside Posted on 08/01/2021 , work completed 08/01/2021
The trader replied (on 18/01/2021)
Thanks very much for taking the time to leave us a review. Much appreciated.
Professional and caring
Customer Service
Quality
Value
My Macbook pro was taken in within a day and repaired within the week as stated. Several phone calls made by Ross to check that I was happy and informed with procedures. Chris delivered the Lap top on time and spent time explaining new procedures and some problems I had with printing. He was so clear and not at all rushed in his explanations. I thoroughly recommend Proper Geeks.
Customer in Merseyside Posted on 18/12/2020 , work completed 18/12/2020
The trader replied (on 18/01/2021)
We're very grateful for your positive review. Thanks.
So reliable
Customer Service
Quality
Value
I have used this firm on several occasions and have always been 100% satisfied. Recently I had a problem with accessing video files in Microsoft media player, possibly caused by a recent update. This was sorted in no time - completely professional service by knowledgeable staff who are always helpful, courteous and friendly. The customer is always kept in the loop and charges are very reasonable. This first-class business meets a real need. Long live Propergeeks!
Customer in Merseyside Posted on 27/11/2020 , work completed 26/11/2020
The trader replied (on 02/12/2020)
Sincere thanks for your positive review. It means a lot to everybody here.
Excellent service
Customer Service
Quality
Value
Very impressed with the excellent service we received from Propergeeks. They collected, repaired and returned my wife’s iPad with the minimum amount of fuss and charged a very fair price. I would have no hesitation in recommending them. They are knowledgeable, professional as well as being nice and polite people. It was a pleasure to deal with them.
Customer in Merseyside Posted on 23/11/2020 , work completed 18/11/2020
The trader replied (on 02/12/2020)
We're glad you were happy with our service. Thanks for your review.
Friendly efficient service
Customer Service
Quality
Value
This was my first use of Propergeeks I was very impressed by the friendly efficient service. My Hard disk had been corrupted and had to be replaced. They were very helpful and I felt that the price was fair. It will definitely be my first choice for any service I may require in the future.
Customer in Merseyside Posted on 09/11/2020 , work completed 02/11/2020
The trader replied (on 02/12/2020)
We're very grateful for your positive review. Thanks!
Omen laptop check after impact
Our Omen laptop needed checking over after it sustained impact accidentally. The team at the shop were excellent and particular thanks to Corey whom we dealt with. The laptop had diagnostics completed, physical inspection for hinge damage and also opened up to ensure that no damage was sustained to the fans etc. You cannot be too sure with gaming laptops and we wished peace of mind. We were lucky enough to get a clean bill of health and it was turned around in good time and with no charge thanks to their excellent policy. Many thanks.
Customer in Merseyside Posted on 05/11/2020 (Reviewer did not use service)
The trader replied (on 02/12/2020)
We're glad we could help. Many thanks for your review.
Installation
Customer Service
Quality
Value
Really impressed with service and explanation of uses to silver surfers who knew very little about computers.
Customer in Merseyside Posted on 28/10/2020 , work completed 13/10/2020
The trader replied (on 02/12/2020)
Sincere thanks for leaving us a review.
Fantastic work
Customer Service
Quality
Value
I have used them twice and both times it was a speedy, polite and efficient service. I was treated very well. They repaired the problem on both occasions and my machine is working fine now. The power button was not working and they fixed it
Customer in Merseyside Posted on 27/10/2020 , work completed 27/10/2020
The trader replied (on 02/12/2020)
Thanks very much for your positive feedback. Much appreciated by everybody here.
Replacement of laptop in short period of time
Customer Service
Quality
Value
I was unable to boot up my replacement laptop which I had purchased from Propergeeks in July. I dropped it off at the shop and they rang me the same day to say that the hard drive was failing. I live on my own and because of the Covid-19 pandemic, have limited access to outside services, therefore my computer is my lifeline and I use it both for business, contacting my family and for ordering on line services. Without question, Propergeeks replaced the laptop and both Ross and Chris were very helpful is advising on various aspects of installation and transfer of data to the new machine. They were in constant touch with me by phone and I knew what what happening at each stage of the process. This morning, Chris delivered my replacement laptop and I am up and running with the new machine. For me, the important thing is that decisions and action were taken promptly which meant that the timeframe when I was without a computer was short. Excellent customer service. I have no hesitation in recommending Propergeeks to my friends and wish them the best with their business at this very difficult time for all of us.
Customer in Cheshire West and Chester Posted on 05/10/2020 , work completed 05/10/2020
The trader replied (on 02/12/2020)
Thanks for leaving us a review. Much appreciated by everybody here.