Propergeeks.co.uk

I have used them twice and both times it was a speedy, polite and efficient service. I was treated very well. They repaired the problem on both occasions and my machine is working fine now. The power button was not working and they fixed it

I was unable to boot up my replacement laptop which I had purchased from Propergeeks in July. I dropped it off at the shop and they rang me the same day to say that the hard drive was failing. I live on my own and because of the Covid-19 pandemic, have limited access to outside services, therefore my computer is my lifeline and I use it both for business, contacting my family and for ordering on line services. Without question, Propergeeks replaced the laptop and both Ross and Chris were very helpful is advising on various aspects of installation and transfer of data to the new machine. They were in constant touch with me by phone and I knew what what happening at each stage of the process. This morning, Chris delivered my replacement laptop and I am up and running with the new machine. For me, the important thing is that decisions and action were taken promptly which meant that the timeframe when I was without a computer was short. Excellent customer service. I have no hesitation in recommending Propergeeks to my friends and wish them the best with their business at this very difficult time for all of us.

I have used Propergeeks for a number of years they have always delivered excellent service. If I need to upgrade my system they are my first port of call. All of the assistants are enthusiastic "geeks" willing to go the extra mile. On this occasion the solid state drive of my tower failed, as it was under guarantee it was replaced free of charge within a couple of days. It was delivered to me and set up, ready use. I have no hesitation in recommending Proppergeeks.

Very helpful, very polite and very easy to deal with. I am very grateful for the help I was given in such a friendly way.

Cutting a long story short, young Chris came to set up Skype on my laptop a few days ago. He quickly spotted several urgent issues on the machine, needing prompt attention. Not least of which, the machine needed upgrading from Windows 8 to windows 10. A few days later, Chris returned the laptop, and it was as good as new! He took the time and trouble to make sure I was happy with the result. A couple of days later, I had a problem with the anti-virus programme, so I spoke with James at ProperGeeks, and he explained things to me and he was able to resolve the issue from his end, in a matter of a couple of minutes. Problem solved. I have no hesitation recommending ProperGeeks. They're a brilliant team of young men. Friendly, and they know what they're talking about. Thanks lads, you're all brilliant!

I took my computer in for a problem with live mail failing to download messages following a Windows update on Monday - I was told they would get back to me Wednesday - 5pm I had to phone them. They hadn't sorted it , they would phone back Thursday am 10.30. Near to 11am I phoned them and they said my computer was going slow and I needed a new hard drive. Nothing about the email problem. I had to remind them it was an email problem. They didn't investigate the problem just told me it was an old version and they would give me the more modern one 'Mail' which would be very similar. I got it back Friday and found it was a much worse version without most of the things I liked about live mail. - So much for a modern version. This is the second time I have waited 4 days for a response when they haven't listened to what the problem was that I had. I have previously had good service from them at a reasonable price but they need to sort out this problem of not listening to the customers problem. I can't recommend them at present

Only needed my laptop security software updating so a small job for Propergeeks. Service was excellent as always - everything explained in non-technical terms with full back up for 12 months if required. The only place I would go to for anything computer related - far better service than the 'big sheds' provide and at a good price. Definitely recommend Propergeeks.

We have used 'propergeeks' before, on a number of occasions as a family, with a variety of problems on Phones, Tablets. and Laptops. They have always been successful in solving our technical issues, and give great service at reasonable prices. We would highly recommend them.

Very pleased with the speed of fixing my sons laptop including upgrading the RAM. quote given and accepted rang to check password, etc... then completed the job quickly and efficiently and kept me informed through out the process. Would highly recommend them for all your computer needs.