R C H Heating & Plumbing Ltd

Thank you for your review. I am surprised in receiving this review with the heading “ The Curse of the third job “as we have carried out a total of 5 jobs for our customer since February 2016 I fully understand the comments with the regards to the long delay with this replacement cylinder, unfortunately in this instance we have all been severely let down by the manufacture and supplier of this special order cylinder. On behalf of the company I can only apologise and can assure our customer that we have made every effort in trying to resolve this delay. I understand that the cylinder has been delivered direct to our customer’s property as of Friday 24th March. We have scheduled in the installation with agreement from our customer for Monday 27th March. I have to disagree with our customers comment that we have been completely lackadaisical as we have been in constant contact with our customer and the suppliers. I have to disagree with our customers comment that I was rude to her husband, I was making a point that I do not tolerate being threatened in any way and requested that the customer please do not threaten me as I have been making every effort to resolve this situation If I came across rude then I sincerely apologise, this was never my intention. I have always treated our customers no matter what number of jobs with respect and full understanding when it comes to being without heat and hot water Mr Paul Hurren Director