R S Heating & Building Co

The work installed 12.02.15 involved removing a leaking shower tray and door, repairing the damaged floor and fitting the customers own shower tray / door. To tiling, using the customers own materials, the bottom 2 No. courses of tiles and vertically 2 No. courses wide the original door position. The quote dated 19.11.14, clearly states that no responsibility can be accepted for the customers own materials. The installation was deemed satisfactory and invoiced 20.02.16. On 23.02.15 we attended to a small leak on the right hand side of the shower tray. On 27.02.15 we re-called to reports of a small leak, all appeared satisfactory. A year later on 09.03.16 we re-called and spent considerable time re-sealing the cubicle. On 31.06.16 we re-called to find that the customer had used dye to trace the leak and applied silicone themselves. We then reluctantly informed the customer that the shower door/frame, which had been supplied to us could be at fault and that we could do no more with that equipment We would be willing to fit new, purchased through a recognised Plumbers Merchant. We appeared to part on amicable and understanding terms. The invoice price was £1074.00, inc. vat. and paid on 12.03.15. In conclusion, I am pleased that Mr Speck found a plumber who has solved the problem. Our team are all concerned that this has occurred would sincerely like to know the remedy. Fortunately for us, this is a very rare event as we regularly fit a variety of cubicles with no concerns. We feel that we fitted, what was offered to us, in a professional, accepted practice manner and since made every effort, on numerous visits to rectify the problem before, reluctantly, reaching the conclusion that the door / frame was at fault. We has since issued a letter of apologies for the inconvenience caused.

Thank you for your review we are pleased that we could help and you are happy with the end result. We would like to take this opportunity to express our heart felt thanks to all our customers who have taken the trouble to post an opinion. It is these messages that not only keep us in business but on our toes to maintain the standard that is expected. Thank you Roger Unwin