R S Heating & Building Co

Efficient, friendly service at reasonable cost

I first contacted RS Heating when my old boiler broke down in December. The team arrived promptly and got it going again without any pressure to replace. When it failed again I had no hesitation in trusting their recommendation to replace and was impressed with the way Roger explained the various options to me and helped me decide what would be my best option. The team installed a Valiant boiler and went out of their way to minimise disruption to the fixtures and fittings in the kitchen (where the boiler was installed). During the installation there was some accidental water damage but the firm have been exemplary in their response and have repaired the decor to a high standard with no fuss or hassle. It is easy for a firm to provide good customer service when everything is straightforward but particularly impressive when those professional standards are maintained when problems are encountered. Without exception all the team members are friendly, courteous, hard working and knowledgeable. I would have no hesitation in recommending the team and will certainly be using the company in the future. Thank you.

R.S.Heating installed a Worcester-Bosch boiler and new radiators in one week from the initial phone call:comprehensive advice provided by Roger,the boss,quotation and completion of a high standard of work by two very competent,friendly engineers. I would have liked a more detailed quotation,but we were in a hurry and we trusted Roger's assessment. We were particularly impressed by the minimum disruption to our decoration and domestic routine,leaving the work areas clean and tidy during 3 days of continuous work. Finally,Roger sorted the necessary Guarantees and Certificates promptly. Good job!

R S Heating installed a new Vaillant boiler for us. Everyone was really friendly and helpful. From the chat, showing us which boiler would best suit our needs, to the fitting, which was prompt and hassle free. I would recommend this company. They left us snug and warm. I will definitely be using them again.

RS did a big bathroom conversion job for us, and we were delighted with both the outcome and the experience. Roger, the boss, was on hand throughout the planning stage with professional advice which helped us to sort out what we wanted and how to get it. The work was carried out to a very high standard by friendly and helpful professionals, who turned up when expected and came every day until the job was done. Every stage of the process was discussed with us, the site was left clean and tidy, and at the end of the day Roger came round to inspect what had been done. We were very pleased with both the work and the service, and would recommend RS without hesitation.

Engaged to undertake the replacement of a central heating boiler with a combi boiler, together with resisting radiators and building works including joinery (bookcase manufacture and replacement bespoke porch cupboards) and installing a new electric ring main and testing the electricity supply. Other works included tiling and resolving damp penetration. The services were provided in a short time frame to ensure no holdup in decorations and carpet fitting etc. The management of the contract was both personal (by Roger Unwin) and delivered in a professional manner with clear costing and timing documentation. Trades personal were extremely proficient and well qualified, delivering an excellent and friendly service, working well together as a team to ensure time frames were met. In all the service was first class and the company is highly recommended.

R S Heating gave us a very clear quote, and Roger came to explain it all to us. The work was carried out to replace a wrongly installed boiler by another company and the process was explained clearly so we felt we really understood the work that they would be doing. The work was carried out cleanly and efficiently, on time and exactly to budget. A minor issue we noticed later was resolved immediately and without fuss or quibble. The customer service is excellent and we would not hesitate to engage them again.