R S Heating & Building Co

RS Heating have worked on several projects at our house and on each occasion they have provided excellent service. The most recent work they did for us was reconstructing a wet room in our basement. The original room was built to such a poor standard that it had to be completely decommissioned and started again from scratch. We have effectively paid for the wet room twice, but at least we've ended up with a smart, new room that is fit for purpose, thanks to the outstanding workmanship of Lee and Scott of RS Heating. We will continue to ask Roger and his expert team to undertake building and plumbing work for us, confident that they will always deliver a high quality service with the minimum of disruption.

That's the Which? mediation service's estimate to repair the damage and shoddy/substandard work this company did to my property. No QA process, due diligence, reasonable care or competence throughout. No concept of the terms "straight", "level" and "right angle" Seals full of dirt. Worktops with pencil marks, sealed in! Kitchen units damaged. Mirrors hanging from screw heads, more holes behind than required! Walls so bad they're effectively un-paintable! Floors damaged, cannot be carpeted! Staircases destroyed! Every possible bodge and corner cut, tried to rip me off to fix damage they did to areas they weren't contracted to touch at all. Invoiced for work that wasn't done. Some hidden behind walls. Added £4000 to the bath quote after it was supposed to be completed, with numerous errors and shoddy work still outstanding. “Oh I under quoted!” Tried to blackmail me with a threat of walking away unless I paid "in full", despite the incomplete and shoddy work throughout. I made a formal complaint! Received no response whatsoever, and no letter of deadlock after 28 days. This company did a runner! Leaving the property with serious health, safety, and structural defects! Then the boiler broke down. Installation error! Had to get a competent plumber to fix it. My property is now effectively uninhabitable and unsafe. I have had to move into rented accommodation as a result. This company, is dishonest, shameless, incompetent, and rotten to the core. Avoid at all costs!

We have had a bathroom refurbishment and a wet room fitted. A number of excellent tradesmen were involved. Roger kept in touch throughout the refurbishment and ensured there were no delays. A professional service from start to finish.

Absolutely delighted with the fitting of a new Worcester boiler and column radiators. Being an old Victorian property our house can present significant challenges, not the least of which is the owner! All were met skilfully and with a positive ‘can do’ approach. We received excellent guidance and support from Roger at the beginning of the project which allowed us to make informed choices. Lee and Joe valiantly installed the boiler in the smallest cupboard known to man on one of the hottest days, Joe’s piecing together and pointing of the outside stonework around the flue is amazing.Scott provided the finishing touches with a master class in joinery. What a team! Quality workmanship and materials, dependable, trustworthy and super clean and tidy. Perfect!

Our 17 year old boiler expired on Monday evening. I rang Roger on Tuesday morning and by the evening he had visited and provided a competitive quote. By Thursday evening we had a new boiler working perfectly. Roger and the fitting team were extremely professional throughout. RSHB has provided similar high quality work previously at my workplace and for friends and colleagues and I would recommend him without hesitation.

Contacted R S Heating and Building for a service for my central heating boiler. In no time at all the engineer found a major problem and condemned the unit as unsafe to use. He reported this to his Boss Roger. Two days later Roger came out to see me with all information on new boilers and various options. I decided to replace like for like, a floor standing unit with bags of power. The next task was to locate this particular model as Covid affecting supply of many things however this was achieved and a date was arranged for installation. The work was carried out over two days with the minimum amount of disruption. The engineers were prompt knowledgeable and respectful of my property. R S Heating is a Family Business and worthy of praise and recommendation.

I had a wall demolished, new windows installed, new central heating boiler and a new kitchen fitted. I was told by Roger that the work would take 3 weeks and he was spot on. The over-run on the budget was due to my changing specs on the worktop. The team that carried out the work (Scott, Lee, Bryan, Jim, Darren, Joe) went above and beyond and I trusted them implicitly due to their professionalism. Over the 3 weeks, they cleared up after themselves each day and were always polite and helpful, supported by cups of tea. Peter dropped by daily to check on progress and he too enjoyed cups of tea. I shall loudly sing the praises of R S Heating and Plumbing

Second time we have had work done by Roger and his team, the last occasion was 4 years ago. Had a new shower installed and refurbished WC on this occasion. He still has the same team of really nice guys who are very good at their job. Roger is really good at keeping in touch throughout the project and was the first to get back with a comprehensive quote. I know he is usually very busy but he is worth waiting for.

We have just had a new boiler fitted. A professional service from start to finish, from assessment and quote, to the the job carefully carried out and completed. Thank you.

Hi Roger Thanks again for a good job. Scot fitted the doors and windows and as ever was sure that we werehappy with job. Customer satisfaction seems to be your watchword and you have great staff.