R & S Plumbing & Gas Services Ltd

I was very pleased with the servicing of my boiler. Russell is very friendly and shared a lot of useful information on the boiler and to help with some other work I need to have done. He was a lot more thorough than others I have used in the past and I wouldn't hesitate to recommend and to use again.

After reading the Which? local reviews I gave Russell call to explain that the thermostat to my boiler system had failed. Although Russell was fully booked for the next few weeks he gave me some advice on who could help to rectify the issue. However, as the conversation progressed Russell mentioned that he could pop over the following evening to take a look if it wasn't an emergency. Needless to say, the following evening Russell turned up and within an hour had the thermostat changed, tested and provided guidance on how to program the thermostat controller.

Russell was brilliant-helpful, professional & friendly. He went above & beyond to fix our problem. We would definitely recommend him & would use him again without hesitation. We were so pleased with the service we received-he's a real find & does a fantastic job. An absolute star!

Russell carried out a very thorough and professional service of our boiler. He did a methodical job and identified a few issues concerning previous work. He was able to find a spare part and fitted it as part of the service. Reasonable cost. I would certainly recommend him.

Russ has quite literally just left my house. I've not even had the invoice yet but absolutely felt compelled to write this review as soon as I could. I found Russ on this website so it seemed fair to return here to leave feedback. Cutting to the chase, Russ has been excellent in servicing and repairing our boiler. I actually volunteered the option to replace and, where some traders would jump on this immediately, Russ dismissed this out of hand and said there was no need at this time. He was brilliant, friendly, polite, clean, tidy and efficient. He even took well to my dogs who are a bit excitable and distracting at the best of times. He took time to talk me through what was going wrong, and what was going well...he explained everything when asked and took real interest in ensuring I was happy. Really very pleased I called him this morning, and grateful that he was able to get us back to working heating and water by six pm tonight. An absolute star.

R&S Plumbing originally installed our Vaillant Boiler 2 years ago (He cancelled a weekend trip to help us out and installed the new boiler in a day - really pleased with the service and the new Vaillant boiler and intelligent thermostat). Russ also spent some time explaining how everything works. Today was the second annual service. Engineer (Russ) arrived when promised, serviced the boiler including doing all the required tests, logged the service in the record book and emailed me a completed service checklist. Would recommend this company without reservation for installs and services.

We had Russ come to a new property we recently purchased, we wanted an additional radiator fitting, another replacing & some new valves fitted to others. Russ was prompt, has an excellent standard of work, gave us some great advice & managed to complete the work in one visit. Price was also good, very happy with service.

A reliable, knowledgeable and efficient plumber, who provides a friendly and helpful service at a very reasonable cost. He is very good at fault finding and solving problems. We have used his service for general plumbing jobs on a number of occasions, and have always been pleased with his work.