Can't fault the service!
Russ came out very quickly on a Saturday to an emergency repair at my elderly Mum's. Work was minor in the end and his charge reflected this. An honest guy who cares about his work. I would definitely recommend him and I will certainly use him again!
Customer in Gloucestershire
Posted on 21/09/2024
, work completed 21/09/2024
Recommended
Excellent Service
Had a new boiler and pipework fitted by R&S and from initial inspection to quote to supply and fit the service by Russ and his team was exceptional. Professional, courteous and quality work completed on schedule.
Customer in Gloucestershire
Posted on 13/10/2023
, work completed 13/10/2023
Recommended
Speedy response, reasonable price
This is the second time I have used Russell from R&S Plumbing. Both jobs were small: replacement valve on WC; replacement electric shower. In both cases Russell responded quickly, and did the job with little delay. His work is neat and tidy, no mess left behind and his charges are reasonable. It's a great comfort to know that there is a reliable plumber who can be called on to do a job when needed! I would have no hesitation in recommending R&S plumbing.
Customer in Gloucestershire
Posted on 20/06/2023
, work completed 20/06/2023
Recommended
Really professional service
R&S Plumbing originally installed our Vaillant Boiler 2 years ago (He cancelled a weekend trip to help us out and installed the new boiler in a day - really pleased with the service and the new Vaillant boiler and intelligent thermostat). Russ also spent some time explaining how everything works. Today was the second annual service. Engineer (Russ) arrived when promised, serviced the boiler including doing all the required tests, logged the service in the record book and emailed me a completed service checklist. Would recommend this company without reservation for installs and services.
Customer in Gloucestershire
Posted on 26/04/2023
, work completed 26/04/2023
Recommended
A superbly competent, polite and professional service
Russ has quite literally just left my house. I've not even had the invoice yet but absolutely felt compelled to write this review as soon as I could. I found Russ on this website so it seemed fair to return here to leave feedback. Cutting to the chase, Russ has been excellent in servicing and repairing our boiler. I actually volunteered the option to replace and, where some traders would jump on this immediately, Russ dismissed this out of hand and said there was no need at this time. He was brilliant, friendly, polite, clean, tidy and efficient. He even took well to my dogs who are a bit excitable and distracting at the best of times. He took time to talk me through what was going wrong, and what was going well...he explained everything when asked and took real interest in ensuring I was happy. Really very pleased I called him this morning, and grateful that he was able to get us back to working heating and water by six pm tonight. An absolute star.
Customer in Gloucestershire
Posted on 07/03/2022
, work completed 07/03/2022
Recommended
Excellent
Our cold water tank sprang a leak just before New Years Eve leaving us with no water in the house. At a time when no one else responded to calls or was willing to come out, Russell found a replacement tank (no easy task at that time of year) and came out to fix it for us. Highly professional and going above and beyond what any other plumber in Cheltenham was willing to do I would highly recommend him.
Customer in Gloucestershire
Posted on 05/01/2022
, work completed 31/12/2021
Recommended
Prompt, high quality work
We found Russell on trustedtraders. He responded promptly and although the leak was a small job for him, we always felt he understood our concerns, and treated the problem professionally. The standard and efficiency of work was exemplary. Exactly the type of tradesperson you want to trust your home to. Thank you.
Customer in Gloucestershire
Posted on 26/10/2021
, work completed 12/05/2020
Recommended
Excellent Work
Moved in to a new house with many plumbing issues. Russell has been a godsend. He has fixed leaking taps, leaking toilets and advised on rain water entering our boiler. Russell is always on time, professional, friendly and very accommodating. He was recommended to us by a friend, and he is now firmly written into our book of trusted traders. Russell also offered to help me put up a picture, another act of kindness you unfortunately don't expect these days. Would recommend Russell to anyone requiring a reliable, trustworthy plumber.
Sean in Gloucestershire
Posted on 11/07/2021
, work completed 29/06/2021
Recommended
Boiler Service
Russ arrived today to service my boiler. He was on time and arrived in van full of tools for the job. Russ spotted a couple of small issues with my boiler installation (missing sealant around the flue on inside wall and PRV pipe that needed better termination) which he also fixed without any additional charge. I spent some time chatting with Russ and felt very confident that he would do a good job. He did not rush and was probably on site for an hour and a half. At the end of a service I got a report in a PDF and Russ also talked me through what he had found. The boiler is only three years old and everything was well.
Simon in Gloucestershire
Posted on 23/06/2021
, work completed 23/06/2021
Recommended
Great service, great work
I picked Russ’s company from the Trusted Traders list with no prior knowledge of the company. I emailed on Bank Holiday Sunday, hoping for a reply on the Tuesday. It was a small job for him (although important to us) but he replied that evening. We exchanged a couple more messages, including an estimate, and the work was booked in for the end of the same week. Russ turned up on time, completed an excellent job and charged as estimated. Couldn’t ask for more.
Lisa in Gloucestershire
Posted on 06/06/2021
, work completed 04/06/2021
Recommended
Excellent service
Called to fix boiler - came same day and was fixed promptly even though it is an old boiler he was able to source replacement parts. Cannot praise high enough.
Gill in Gloucestershire
Posted on 18/03/2021
, work completed 18/03/2021
Recommended
Great Service
Russell responded to my call promptly, and as we were going to visit our daughter the following day, he went out of his way to arrive a couple of hours after my call. Leak fixed, great value.
Customer in Gloucestershire
Posted on 12/08/2020
, work completed 04/08/2020
Recommended
Great work, very fast, good price, top bloke
Russell was recommended to us by a friend in our street. He quoted and subsequently sourced and fitted a new boiler for us,as well as doing other odd jobs whilst he was here. Fairly priced and very swiftly sorted, Russ is a commensurate professional. I would certainly trust him with the keys to my house to do works whilst I was out. Before we decided to fully replace our boiler, he offered to do a repair but did actually signpost us to manufacturer directly as he felt they would be able to offer a cheaper repair. Russ clearly values building long term trust based relationships and doing the right thing Top bloke, highly recommended.
Customer in Gloucestershire
Posted on 06/05/2020
, work completed 29/04/2020
Recommended
Plumber I wish I had discovered earlier
Russell solved our problem of a leaking and constantly running toilet. He was thorough, helpful and friendly and I wish I had discovered him years ago. His bill was very reasonable and reflected the time spent and the difficulty of the job. I would certainly go to him again.
Customer in Gloucestershire
Posted on 25/03/2020
, work completed 25/03/2020
Recommended
Professional, punctual and very helpful.
After reading the Which? local reviews I gave Russell call to explain that the thermostat to my boiler system had failed. Although Russell was fully booked for the next few weeks he gave me some advice on who could help to rectify the issue. However, as the conversation progressed Russell mentioned that he could pop over the following evening to take a look if it wasn't an emergency. Needless to say, the following evening Russell turned up and within an hour had the thermostat changed, tested and provided guidance on how to program the thermostat controller.
Customer in Gloucestershire
Posted on 11/11/2019
, work completed 07/11/2019
Recommended
R & S Saved the Day!
I had a crisis under the kitchen sink which R & S fixed! Russ came on time and cheerfully tracked the problem down. New parts were required and they swiftly appeared. All in all it was a very satisfactory event: life is now back to normal! I would strongly recommend R & S.
Customer in Gloucestershire
Posted on 08/08/2019
, work completed 06/08/2019
Recommended
Great work, very thorough, friendly service
I was very pleased with the servicing of my boiler. Russell is very friendly and shared a lot of useful information on the boiler and to help with some other work I need to have done. He was a lot more thorough than others I have used in the past and I wouldn't hesitate to recommend and to use again.
Robert, Gloucestershire
Posted on 25/06/2019
, work completed 25/06/2019
Recommended
Excellent
Am so happy to have found Russell on “Which Trusted Traders”. He is a true professional, with a quality of work superior to most Cheltenham plumbers I have used over the past 20 years. Will certainly use him again.
Customer in Gloucestershire
Posted on 03/06/2019
, work completed 03/06/2019
Recommended
Excellent service and fast response
Russell responded promptly to a leaking toilet emergency, despite having a full workload for the day. He was most professional and went out of his way to be helpful. Nothing was too much trouble and he gave advice to stop a similar problem happening again. Excellent service, very good personal skills. Would recommend without hesitation.
Tamara, Gloucestershire
Posted on 24/04/2019
, work completed 24/04/2019
Recommended
Having confidence that the work is properly completed
For the second year I have used this company to service my gas boiler and heating system. The second year because the first year the work was completed in a very professional way and I feel that I can always call should anything go wrong knowing it would be put right. This engineer know his stuff and can put right anything in a heating system to my experience at the right price.
Customer in Gloucestershire
Posted on 30/12/2018
, work completed 29/11/2018
Recommended
Courteous and Reliable
Russ gets my 5* review because, unlike many other plumbers that I have experienced, he returns calls, arrives when promised, is polite, gives an explanation of work needed and always completes jobs to a high standard.
Julian Pass
Posted on 27/11/2017
, work completed 27/11/2017
Recommended
Speedy and professional
Replacement of induction hob with Gas - Russell was on time, quick to do the job, a pleasure to have in the house and not expensive. He also arranged for a good electrician to call in quickly to complete the job. Trustworthy and professional.
KPG1234
Posted on 08/10/2017
, work completed 08/10/2017
Recommended
Simple job done efficiently
The kitchen tap had come loose. Russel turned up at the agreed time (to the minute) and fixed it at reasonable cost - and was friendly as well. He even showed me how I can fix it if it happens again.
philip
Posted on 25/07/2017
, work completed 25/07/2017
Recommended
1st class professional service
Can really only endorse all the reviews already entered. Russell replaced (and relocated) a faulty shower pump that an earlier plumber had incorrectly installed in the loft and on a second job replaced a broken sink tap. Brilliant guy. Friendly, knowledgeable and efficient.
John Rogan
Posted on 10/07/2017
, work completed 10/07/2017
Recommended
Brilliant company, will use again and recommend
Russell was punctual, pleasant, tidy and gave me all the info he was doing at all times. Came to service my boiler and also did my gas safety certificate.
Amie O'Neill
Posted on 05/07/2017
, work completed 05/07/2017
Recommended
Fantastic Job!
This is the second time we have used Russell to fix pluming issues. This time Russell fitted new taps, waste and fittings for the downstairs loo. I have to say I'm very hard to please, however Russell managed this with bells on. He arrived early, did a fantastic job, which included making parts for the waste as the original parts were not good enough, and left the house looking shinny (the new taps and waste shinning away) and clean. I cannot recommend him highly enough.
Suzanne
Posted on 11/05/2017
, work completed 11/05/2017
Recommended
Plumbing sorted!
Recruited R+S from Trusted Traders and he didn't let me down. Despite a busy schedule he arrived as promised and quickly detected the fault to my heating system. He carried out the repairs efficiently and it was apparent he had many years of experience in the trade. He ensured everything was functional before leaving the property and I would have no hesitation in employing his services again.
V915679077
Posted on 10/05/2017
, work completed 10/05/2017
Recommended
Reliable and efficient
A reliable, knowledgeable and efficient plumber, who provides a friendly and helpful service at a very reasonable cost. He is very good at fault finding and solving problems. We have used his service for general plumbing jobs on a number of occasions, and have always been pleased with his work.
Ken Deacon
Posted on 24/04/2017
, work completed 24/04/2017
Recommended
Boiler Service
My Vaillant boiler was well overdue for service and I wanted a professional to undertake the job who understood the brand and offered good service. I found this and more in Russell from R & S Plumbing and Gas Services Ltd. He was punctual, extremely thorough, took the time to show me and explain what was involved in the service and was very competitive in his pricing. I have no hesitation in recommending him to anyone looking for a reliable gas engineer to undertake boiler work. I have already booked him to return for further servicing and will use his company again when the service is next due on my boiler. Finding a reliable Gas Safe registered engineer is often difficult but you'll find all these qualities in Russell from R & S.
Andrew N
Posted on 13/04/2017
, work completed 13/04/2017
Recommended
Would I use again? Yes definitely.
Honest: he explained the job and illustrated a cheap solution to a potential costly problem. Accurate: he accurately assessed the time to be taken and even had shoe covers to avoid making a mess. I found him to be very competitively priced. I would definitely use him again.
Fixedmyboiler
Posted on 26/01/2017
, work completed 26/01/2017
Recommended
Great Job
Russell fitted a new boiler for us. He was very thorough, punctual & tidy. We would certainly use him again and wouldn't hesitate to recommend him to others.
L Tolliday
Posted on 27/11/2016
, work completed 27/11/2016
Recommended
Professional & thorough
Russell carried out a very thorough and professional service of our boiler. He did a methodical job and identified a few issues concerning previous work. He was able to find a spare part and fitted it as part of the service. Reasonable cost. I would certainly recommend him.
Which? Trusted Traders Consumer
Posted on 26/11/2016
, work completed 26/11/2016
Recommended
Very good value
Russell fitted new bath mixer taps in my very compact bathroom with very little room to work but did a good job and left it clean and tidy. Very pleased.
Cherry, Gloucestershire
Posted on 18/10/2016
, work completed 18/10/2016
Recommended
Replacing radiators
We have used Russell several times to service our boiler and gas fire. This week he installed four radiators. We have always found him punctual, polite, helpful, most experienced, capable and tidy. We do not hesitate to commend him with the highest possible rating, for his work and personal qualities.
John, Gloucestershire
Posted on 17/10/2016
, work completed 17/10/2016
Recommended
Would definitely use again
Russell has done a nice professional job of installing downstairs toilet. Clean and tidy worker and cheerful disposition . I thought he was reasonably priced and he kept me informed of additional parts that required purchasing, also did not charge for time spent acquiring said parts. Very pleased with the work Lin Gardner
Linda
Posted on 01/09/2016
, work completed 01/09/2016
Recommended
Highly recommended.
Russell was very thorough and ensured that everything was working properly before he left the property. Excellent job!
Nicky, Worcestershire
Posted on 25/08/2016
, work completed 25/08/2016
Recommended
Highly Recommended
Russell fitted us a near stopcock under the sink in a very efficient and professional way. On finishing the job, he left everything very clean and tidy. We would call him again if we needed a plumber.
Freda, Gloucestershire
Posted on 24/08/2016
, work completed 24/08/2016
Recommended
Fast dripping tap and Valiant boiler
Russell arrived on time and got straight to work removing the very stubborn tap to replace the 1/4 turn cartridge - he did both taps. There was no damage to the finish despite needing to exert a lot of energy. I was very impressed by the thoroughness of the service my boiler got. I can recommend Russell to anyone. In fact I already have.
Susan, Gloucestershire
Posted on 19/08/2016
, work completed 19/08/2016
Recommended
Excellent work
R & S installed a complete central heating system & hot water supply. The work was carried out in a very professional manner with as little disruption as possible. Everything was left neat and tidy at the end of each day. I was given clear instructions for using the system & I am delighted with everything. Excellent work. Recommended highly.
Peter, Gloucestershire
Posted on 14/06/2016
, work completed 14/06/2016
Recommended
Outstanding
Russell was fantastic, to the point and real value. The best plumber i have come across. I will be only using him from now on - Chris
Chris1
Posted on 20/05/2016
, work completed 20/05/2016
Recommended
Above & beyond service.
Russell was brilliant-helpful, professional & friendly. He went above & beyond to fix our problem. We would definitely recommend him & would use him again without hesitation. We were so pleased with the service we received-he's a real find & does a fantastic job. An absolute star!
Rachel Connor
Posted on 11/04/2016
, work completed 11/04/2016
Recommended
The Very Best
We had accumulated 6 jobs, two of which were unusual and required ingenuity to fix. A third was the annual servicing of the central heating system. Mr Hicks arrived on time, assessed the work required in a methodical and professional way and proceeded without fuss to complete the tasks as scheduled. His charges were most reasonable. I rate MR Hicks as 5 Star in all categories and strongly recommend his to anyone wanting a professional to do their work.
John H, Cheltenham
Posted on 11/04/2016
, work completed 11/04/2016
Recommended
Which? Local Review
Russell turned up on time, attended to problems quickly and professionally and only charged what was necessary. He put carpet protectors on his shoes, made no mess and was friendly and knowledgeable. My dripping shower head should have been a quick job but for various reasons it took longer than originally thought. Russell was determined to fix it and didn't charge for the extra time it took him to sort it out. Was very impressed and will use him again.
richard.1242
Posted on 04/04/2016
, work completed 04/04/2016
Recommended
Goes the extra mile
Found Russell on Which Local and was impressed with the reviews so decided to give him a try. He turned up on time, attended to problems quickly and professionally and only charged what was necessary. He put carpet protectors on his shoes, made no mess and was friendly and knowledgeable. My dripping shower head should have been a quick job but for various reasons it took longer than originally thought. Russell was determined to fix it and didn't charge for the extra time it took him to sort it out. Was very impressed and will use him again.
2011-08-01 20:58:29.627
Posted on 04/04/2016
, work completed 04/04/2016
Recommended
Which? Local Review
Russell provided an excellent service and was very friendly and professional. He's clearly extremely knowledgeable about gas and was happy to answer any questions. I would certainly recommend him and will make use of his expertise if required in the future.
Mr JDSchofield
Posted on 03/03/2016
, work completed 03/03/2016
Recommended
Boiler repair and service
Very pleasant person and gave me lots of info regarding my boiler. Very professional and tidy worker would definitely recommend him.
Which? Trusted Traders Consumer
Posted on 17/02/2016
, work completed 17/02/2016
Recommended
My Review
Russell provided an excellent service and was very friendly and professional. He's clearly extremely knowledgeable about gas and was happy to answer any questions. I would certainly recommend him and will make use of his expertise if required in the future.
Mr JDSchofield
Posted on 11/02/2016
, work completed 11/02/2016
Recommended
Thorough, competent and friendly.
Text me to tell me he was going to be a few minutes late. He was literally only 5 minutes late. A very professional start. Was clean & tidy all day looking after my carpets when going upstairs. Job took 9 hours (complete radiator change). He was happy the entire time. Excellent job. Very happy.
Kim, Gloucestershire
Posted on 09/02/2016
, work completed 09/02/2016
Recommended
Excellent service.
Russell was punctual, courteous and provided an excellent boiler service. I would highly recommend him to others as he takes great care and pride in the service provided.
Which? Trusted Traders Consumer
Posted on 01/02/2016
, work completed 01/02/2016
Recommended
Prompt, professional, brilliant - good to know
Having tried our usual plumber et al and all were too busy or did not reply, I then used my Which? membership to seek a reliable plumber for my central heating boiler. I received prompt response, and appointment 2 hours later. I was absent during the visit but my wife was treated politely. Thought was put into the problem - repair made - perfect. This man will now replace my usual tradesman.
John H, Gloucestershire
Posted on 22/01/2016
, work completed 22/01/2016
Recommended
Excellent service
We have used Mr Russell Hickson more than one occasion and found him to be most obliging, efficient and an extremely clean worker. We have been extremely pleased with all aspects of work He has undertaken. To be highly recommended.
Richard, Gloucestershire
Posted on 18/01/2016
, work completed 18/01/2016
Recommended
Entirely lived up to 5 star rating
Very quickly identified the cause of the problems and provided simple solutions at a very reasonable cost.
Terry, Gloucestershire
Posted on 08/01/2016
, work completed 08/01/2016
Recommended
Which? Local Review
Turned up exactly on time, friendly and very efficient. Russ serviced the gas boiler in the tricky loft space, replaced a seal, cleaned & checked the magnaclean and re-filled the system with inhibitor & leakseal. All for the agreed price. Well recommended.
CanonG2fan
Posted on 04/12/2015
, work completed 04/12/2015
Recommended
Which? Local Review
Turned up exactly on time, friendly and very efficient. Russ serviced the gas boiler in the tricky loft space, replaced a seal, cleaned & checked the magnaclean and re-filled the system with inhibitor & leakseal. All for the agreed price. Well recommended.
CanonG2fan
Posted on 04/12/2015
, work completed 04/12/2015
Recommended
Which? Local Review
Russell helped to repair some leaking toilet cisterns. He dealt with the job promptly and professionally with minimum disruption to the rooms involved. I consider his service to be good value and I would certainly use him again.
BazM
Posted on 30/09/2015
, work completed 30/09/2015
Recommended
Which? Local Review
Russell helped to repair some leaking toilet cisterns. He dealt with the job promptly and professionally with minimum disruption to the rooms involved. I consider his service to be good value and I would certainly use him again.
BazM
Posted on 28/09/2015
, work completed 28/09/2015
Recommended
Great job.
Russell is prompt, friendly, knowledgeable and also good work. He gives regular follow up and really great customer care.
David, Gloucestershire
Posted on 20/09/2015
, work completed 20/09/2015
Recommended
Excellent service
Came on agreed date did the job, were polite and spent time running through controls etc. Highly recommended.
Marty, Gloucestershire
Posted on 09/06/2015
, work completed 09/06/2015
Recommended
Fantastic, reliable, honest & friendly
Russel was recommended to me via a colleague. He was able to come quickly and was able to sort the problem straight away. Another issue occurred while he was here and he happily stayed until it was fixed. Couldn't recommend highly enough. Great value too!
Kathryn, Gloucestershire
Posted on 08/06/2015
, work completed 08/06/2015
Recommended
Friendly and professional
Russell provided an excellent service and was very friendly and professional. He's clearly extremely knowledgeable about gas and was happy to answer my questions and explain things. Would certainly recommend.
Benjamin, Gloucestershire
Posted on 05/06/2015
, work completed 05/06/2015
Recommended
Brilliant job
very honest and reliable service. Would recommend this company without hesitation.
Keith, Gloucestershire
Posted on 20/05/2015
, work completed 20/05/2015
Recommended
Great work and a really nice chap
Russell has been our plumber for about 10 years and during this time has done lots of jobs for us including two big projects (bathroom and cloakroom). His work has been consistently excellent. We would never even think of going to anybody else!!
Philip, Gloucestershire
Posted on 08/05/2015
, work completed 08/05/2015
Recommended
Which? Local Review
Russell replaced/moved four radiators, replaced a kitchen sink and tap, replaced bath taps, checked over my central heating system and serviced the boiler. I cannot recommend him highly enough - knowledgeable and skilled, the quality of his workmanship is first class. Add to this very reasonable charges, a friendly,honest and helpful manner and you have the complete professional.
irm
Posted on 31/10/2014
, work completed 31/10/2014
Recommended
Which? Local Review
Highly recommended!! He came on the same day and spent over two hours trying to fix my boiler (old model) but he couldn't even asking some friends. He did not charge me a penny, he was honest and fair Definitely i will call him again
luiscastromil
Posted on 24/08/2014
, work completed 24/08/2014
Recommended
Which? Local Review
Rang Russell in the morning and he got back to me later that day to arrange a visit the next day. He kept us informed of when he would be around on the day of the arranged visit and quickly effected repairs to a faulty bathroom flush box. A good service all round. Russell was smart in appearance and wore shoe protection in the house throughout.
dickyt
Posted on 22/07/2014
, work completed 22/07/2014
Recommended
Which? Local Review
Russell rang first to confirm attendance. His work was of a very high standard with attention to detail. This included a fault with the toilet, fitting a new mixer tap in bath and giving the boiler a thorough service. He is a solid technical plumber whom I will use again. Good value for money.
dart34
Posted on 15/05/2014
, work completed 15/05/2014
Recommended
Really friendly chap
Drained all our system as part of on-going maintenance really friendly chap , he was recommended to us and he came straight away in a really cold winter, always punctual and keeps you informed
Which? Trusted Traders Consumer
Posted on 01/04/2014
, work completed 01/04/2014
Recommended
Which? Local Review
Russell did some pipework in my kitchen. A great job and came back promptly to fix a niggle. Friendly, reliable and good value. Will use again.
linzetravis
Posted on 18/08/2013
, work completed 18/08/2013
Recommended
Which? Local Review
Phoned up with emergency. Boiler not producing hot water and visitorsAlthough busy all day he squeezed me in at the end of the day and sorted me out double quick. Someone else had suggested it needed a much bigger intervention but this plumber checked the system and advised me to monitor the system following his actions to see whether that solved the problem. Honest, knowledgable, polite, tidy. Will use again.
Nonio
Posted on 16/08/2013
, work completed 16/08/2013
Recommended
Which? Local Review
Excellent service. Very reliable and extremely helpful. A pleasure to do business with.
abeck
Posted on 03/06/2013
, work completed 03/06/2013
Recommended
Which? Local Review
Very good response, quick, punctual, competitive pricing and fitted my new central heating system quickly and was able to do extra jobs for little increase in price
drderbyshire
Posted on 01/11/2011
, work completed 01/11/2011
Recommended
Which? Local Review
We have all used their services with excellent results; punctual, reliable & pleasant.
Which? Trusted Traders Consumer
Posted on 15/07/2009
, work completed 15/07/2009
Recommended