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Trusted Traders

Reddaways Removals Ltd

Profile thumb dmoty 2014.15 winner logo

4.9

38 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

... As a BAR member we pride ourselves on the exceptional quality of services and products we offer to our customers, aiming not only to meet, but exceed their expectations of a BAR removal company.
Through regular staff training and ideas, innovative products, and customer feedback, we continually look for ways of improving our Company to ensure we are constantly delivering the highest level of customer service possible.
With the support and through the promotion of the BAR we feel that we are a key Company in leading the way to raise the standards of all removal companies throughout the UK.

What we do

  • Removals

    • Storage services
    • International removals
    • Home removals
  • Furniture repair and restoration

  • French polishing

  • More Services

    • sale of packaging materials
    • boxes
    • tape
    • bubble-wrap.

Customer reviews

4.9
38 reviews
Customer Service
4.9
Quality
4.8
Value
4.8
Sort by
First class service - would definitely recommend
Customer Service
Quality
Value
We found Reddaways via the BAR site. They provided an excellent service, communicating well with us in the run-up to the move (always a stressful time, but even more so during Covid 19 restrictions). At all times they were professional, polite, punctual and considerate of our needs - especially those of my elderly mother. Their manner, approach and appearance were totally professional. They consulted us throughout to ensure our requirements were met and often anticipated (and resolved) any problems before we had even thought of them. Not a single item was broken, everything packed carefully and labelled so that it was relatively easy to find things after unloading. We were most impressed by their teamwork, sheer hard work, handling of logistics, efficiency, good humour and thoughtfulness through the whole process. Aftercare was also excellent. We cannot praise this family firm highly enough, nor thank them enough for making this move the smoothest ever. We downsized from two large country barns with triple garage & annexe, to a four-bed house with double garage. They made it look simple, were always cheerful and truly took the strain off us as clients. They were like family to us; the boys love their cake and biscuits and we were only too pleased to see them tucking in at the end of a hard day. We can't recommend them highly enough, wouldn't hesitate to use them again - in fact, we almost (but not quite) wish we were moving again!
Customer in Devon Posted on 19/10/2020 , work completed 08/10/2020
Brilliant -yet again!
Customer Service
Quality
Value
We have used Reddaways for several moves within Devon with total satisfaction each time so they were the obvious choice for us when we planned our Great Trek up to Scotland. Once again the entire team were outstanding in the willingness to go the extra mile, their unstinting cheerfulness and the care they took with our belongings...nothing ever damaged in any of our moves. Special mention to Aron and Rich who drove the 600 miles and unpacked an entire lorry before bedding down for the night. The following day they unloaded the second trailer and were gone by lunchtime, not before being sure that there really was nothing else we needed help with. An outstanding service with smiles all round, we are so grateful.
Customer in Aberdeenshire Posted on 02/09/2020 , work completed 28/08/2020
The trader replied (on 01/10/2020)
So pleased it all went well and good luck with the new life All at Reddaways.
Excellent removal company
Customer Service
Quality
Value
We were due to move on 24th-26th March 2020, but then Lockdown happened. Reddaways were able to move us as soon as Lockdown regulations permitted and they were absolutely brilliant. They moved all our possessions very professionally and efficiently even though all the removal men had to wear masks and adhere to distancing. We wouldn't hesitate to recommend Reddaways as they made our move a pleasant experience despite the difficult circumstances and treated our possessions with great care.
Customer in Devon Posted on 31/08/2020 , work completed 20/05/2020
The trader replied (on 01/10/2020)
Thank you for the recommendation and hope all is well in your new home. All at Reddaways.
Great Professional Service - Highly Recommended
Customer Service
Quality
Value
The Reddaways team were all so helpful and nice and worked so hard to move us we can’t thank them enough. We got a few quotes and they were the most reasonable and also presented themselves in the most personable way. This continued throughout where the customer service was fantastic which took a great deal of stress out of the move. If you want a trouble free move use Reddaways! Thanks so much from Claire & James
Customer in Devon Posted on 16/08/2020 , work completed 15/08/2020
The trader replied (on 07/09/2020)
Claire & James thank you for your custom, hope you are happy in your new home. Geoff
Extremely Pleased
Customer Service
Quality
Value
Very positive. They did a very unusal removal for me. They did it with smile and courtesy. Extremely pleased.
Richard, South Zeal Posted on 03/08/2020 , work completed 16/07/2020
The trader replied (on 07/08/2020)
Thank you glad it went well. Geoff
Successful move; great team.
Customer Service
Quality
Value
Reddaways have moved us four times, including two longish moves and also stored our furniture for nearly 6 months. Each of the moves, including our most recent one have gone smoothly and with a minimum of fuss and stress. The team are friendly and professional and deal with all problems with good humour and resourcefulness. I would thoroughly recommend Reddaways as a reliable and trustworthy company with a great team from the initial assessment to the actual move.
Customer in Herefordshire Posted on 17/07/2020 , work completed 07/07/2020
The trader replied (on 07/08/2020)
Thank you for your recommendation, hope you enjoy your new life in Herefordshire. Geoff
Absolutely superb
Customer Service
Quality
Value
Reddaways moved us from a large Devon farmhouse where we had lived for over 30 years. The staff were professional, very friendly and extremely efficient. Nothing was too much trouble. They worked hard, packed everything immaculately including all delicate items. Nothing got broken and all arrived safely at our new home. We wouldn't hesitate to recommend Reddaways, they are a family firm who evidently have a genuine commitment to customer service and satisfaction. Thank you Reddaways, you were wonderful and you made a stressful time as stress-free as possible!
Peter & Amanda Posted on 07/07/2020 , work completed 03/07/2020
The trader replied (on 14/07/2020)
Peter & Amanda thank for your kind review and for your custom. We all hope you settle well into your new home.
Fantastic Service!!
Customer Service
Quality
Value
Thank you to the team from Reddaways for a magnificent job in returning to move us back into our recent renovation. The booking was easy, the team arrived bang on time and they were polite helpful and hardworking all day long. Nothing was too much trouble and they remained good humoured all day. I would have absolutely no hesitation in recommending them!! Thank you to all involved.
Ruth and Stuart in Devon Posted on 25/06/2020 , work completed 22/06/2020
The trader replied (on 08/07/2020)
Ruth and Stuart thank you for your kind words and recommendation. Its nice to know its appreciated. Good luck in your refurbished home. Geoff
Pleased as punch
Customer Service
Quality
Value
The team moved us out of our old property with great efficiency. All the guys had a really pleasant manner and a good sense of humour. The work was completed an hour before we estimated and nothing was too much trouble. The following day they arrived at our new property on time and again were ultra efficient and friendly. I have no hesitation in recommending Reddaways, first class service all the way. Thank you so much Geoff, Aron, Richard, Joe and Daniel.
Customer in Lincolnshire Posted on 07/02/2020 , work completed 06/02/2020
The trader replied (on 21/02/2020)
Thank you you for your review. Glad everything went to plan and hope all goes well in your new home. Geoff
Avoid like the plague.
Customer Service
Quality
Value
Reddaways packed and stored my sold house in Devon. When it came time to have my belongings brought to my new house in Scotland, they gave me a quote several thousand pounds over equivalent removal services. When I declined this, they said I could have my belongings but that they would unpack everything (that I had already paid for in materials and in the collection) and let my chosen company come and try and collect a 4 bedroom manor house worth of belongings. Luckily, I had an email which made clear I owned the packaging. After this and despite having paid them already thousands of pounds, they charged several hundred pounds for access and made it as difficult as possible to get my belongings. The contract says it is £25 per container for access but they insisted they had other rights through the removals scheme. In my view, a horrible company, utterly devoid of customer service or basic decency to their customers.
Customer in Devon Posted on 02/01/2020 , work completed 02/02/2019
The trader replied (on 22/01/2020)
This collection from our store took place on 11th February 2019 so a little surprised to see this review nearly a year later. We did quote a cost to deliver two containers (500 cuft) from store to Scotland which was a 988 mile round trip. Our quotation was declined in favour of another company to collect as a part load. If required to hand over goods out of our store we charge a handover charge of £85+vat per container. A handling charge of £25 + vat is to access a container whilst remaining in store. On the first arranged collection date your agent did not arrive. We did not charge you for our wasted time. Yes we need to check some items upon handing over, as our responsibility for insurance,etc ends then. We have always treated you fairly and with respect, as our other reviews would also support. Geoff