Richard & Richard's Design & Installation Specialists Ltd

From first contact up to completion of our new kitchen everything was very slick and professional. Planning was initiated during lockdown via a rough sketch and photos from us. The virtual presentation provided was spot on. After lockdown we visited the showroom to view the various options open to us. Ben assisted admirably in this process and we eventually ended up with his recommendations regarding cupboards, work surfaces, flooring and tiling. R and R managed the whole project including the sub-contracting of plasterer, gas technician, electrician, flooring installer, tiler and skip. They also sourced all materials. All personnel (both R and R and sub-contractors) involved from removal of the old kitchen to completion of the new project were courteous, knowledgeable and the quality of their work was superb. We were given a start date and a time frame 3 months from placing the order. The promises made were fulfilled in full and on time. The whole process was incredibly smooth and well managed with no real hiccups. We are highly delighted with the finished product and would not hesitate to recommend R and R to carry out a kitchen installation. Many grateful thanks to all involved in the project. Andrew and Helen Rycroft

I purchased an apartment that needed a complete makeover so I took my time in researching in order to ensure a good job, which would be as hassle free as possible. I came across Richard & Richard’s and contacted them due to the reviews and because they were a ‘Which’ approved company. Daniel designed and project managed the work. The difference from other quotes was different from the onset… Daniel didn't just design what I asked for but offered suggestion, showing me options I had not thought of. The 3D design was better that I imagined and the end results were exactly as designed. The work included knocking down two walls; installing a kitchen and bathroom and turning a very small cloakroom into a shower room. I am delighted with the work, the process and the customer service. I would like to thank Daniel for his brilliant project management skills and to Rick and his team for their high standard of work.

Richards and Richard's provided a fantastic service for our bathroom. Ricky was brilliant helping us plan everything and provided clear and timely communication throughout. The installation included knocking down a wall between the bathroom and toilet but everything went exactly to schedule. Brett and everyone else involved were very helpful and did an excellent job, they turned up exactly on time everyday and we were impressed with how tidy they left everything. When a couple of unexpected minor issues cropped up, they were great with dealing with the problems quickly and to a high standard. We were really pleased with the final result and would highly recommend.

I previously had R&R fit my kitchen a couple of years ago and was so pleased with the whole experience, I chose them again to design and fit my bath/shower room. Dan gave excellent advice on the design and layout and always promptly replied to any questions I had. They started work on the agreed date and were here working each day until it was completed. I had minimal disruption, they tidied up each day and they always made sure I had water available. Rick and Brett are an absolute pleasure to deal with and nothing seemed to much trouble for them, in fact Rick sorted the hinges on a cabinet of mine I wanted to reuse in the bathroom! It's a real pleasure finding a company who delivers what they promise, 5 star service from start to end.

Just under 2 years ago we employed the services of Richard and Richard's to design and install our kitchen. We received outstanding service from Daniel who designed our kitchen - the 3D design created was exactly as we'd imagined our new kitchen to look. One of the reasons we employed R&R was their ability to project manage all aspects of the job with their expert fitters and skilled tradesmen. So when we decided to go ahead with a new bathroom we went directly to R&R. Designed by Daniel and expertly fitted by Brett, we are thrilled with the result. Everything about the service was impressive. Daniel was able to produce designs quickly, using quality products within our budget. As the project commenced just prior to lockdown, the majority of contact was completed via email. This did not impact the project at all. Daniel was quick to respond to any questions and nothing was too much trouble. The project started and ended on schedule. A truly professional service by all at R&R and team and we would not hesitate to recommend them to others.

I don't normally leave reviews but I wanted to as Richards and Richards deserve it. Ever since we stepped into the showroom, we've been treated professionally, with a personal touch. The kitchen has turned out better than we had hoped as throughout the build Rick, Daniel and his tradesmen offered help and advice and good solutions were offered to any problems encountered. There was no penny pinching, and in certain situations, money was actually saved and we had complete in Richard and Richards and anybody they used or recommended. If you want a top quality kitchen, working with skilled, personable tradesmen at a competitive price then look no further than Richard and Richards. Thank you!

My experience of working with R&R was exemplary from enquiry to completion. There was never any hint of pressure in the showroom, simply a willingness from Daniel and his colleagues to provide the appropriate advice on design, components and a sense of prioritisation. Daniel spent a great deal of time helping answer queries and always made himself available to help, adapting to various lockdowns conditions using a variety of tech. Unlike many National suppliers, the costs were extremely transparent which really helped bring things in on budget, and R&R helped ensure there were no surprises. The fit was completing to a very high standard. The communication between R&R and the contractor team with me was exceptional. The attention to detail on site was excellent, and tiny details and issues which could easily have been neglected were addressed creatively and with a perfect finish. I have no hesitation in recommending their service and would use them again in a heartbeat should the need arise.

I wanted to update my ‘tired’ kitchen whilst retaining the basic design and some of the existing appliances. Richards and Richards were the third company I approached. I was impressed by Daniel and his team from the outset. No hard sell - just excellent advice resulting in a stylish, contemporary and practical kitchen design at a competitive price. The quotation was both detailed and straight forward. The 3D presentation of the design was impressive giving a clear virtual impression of the finished product. Daniel was patient and constructive when I changed my mind on several occasions during the design process. The kitchen fitting team led by Rick were excellent. High quality workmanship undertaken within the agreed time schedule and cost estimate. Last month I needed to replace my dishwasher. Unfortunately I miscalculated the measurements for the replacement washer as a result of which it would not fit into the allocated slot. Rick has been twice to resolve the issue treating it as an after service issue. Outstanding service and professionalism. I have no hesitation in recommending Richards and Richards.

We had our kitchen and utility room fitted by Richard and Richards in 2017. The kitchen and fitting was of a very high standard and we were extremely pleased with the work You may wonder why I am writing a review now. I can’t praise Ricky Williamson highly enough. I have had two occasions when I have needed a trader for work on our house and asked Ricky if he knew anyone who could help. If he doesn’t answer the phone when you ring he returns your call within minutes. He is always pleasant and helpful and has found us two traders to do our work. I would highly recommend Ricky of Richard and Richards to fit your kitchen Irene

I had my kitchen installed in October 2016.I contacted R&R regarding an issue with the door panel on the front of the dishwasher as I was concerned that this could damage the dishwasher hinge. After talking to R&R they said they would come and have a look at the problem. Rick removed the panel and said he would take it back to his workshop and return it the following day.We now have a working dishwasher with no issues with the door. Excellent service from R&R which is good to know that after four years they still value their customers. The kitchen still looks as if it was installed this year a credit to their kitchen quality and good installation. I can fully recommend R&R for their kitchens and after sales service.