If you are thinking of using this Company to store your household goods, think again. They stored our goods following the sale of our house, whilst we looked for a home in Spain. When they delivered our property, numerous items were moldy, including our top-of-the-range Italian leather sofa (cost: £2100). They tried to fob us off with their recommended insurers, who, in turn, tried to fob us off with a settlement of £250. After several months of being ignored, I eventually had a direct settlement offer from Britannia Robbins of £40 - no, that’s not a typo - £40 for the damage that they caused. Britannia Robbins make a great play on the fact that they have numerous quality certifications for their business. Don’t be fooled. None of these cover the storage side of their business - hence the storage issues. They are therefore meaningless approvals when it comes to their storage service (for which they charged us £213 per month). Other customers have also reported similar instances of damp damage to goods stored at their facilities, so this is not an isolated case. When asked on numerous occasions why their storage facilities are excluded from their quality approvals, Britannia Robins refused to answer. Likewise their refusal to answer how the damage occurred and what actions they took to prevent similar issues in the future. When this issue was referred to Trusted Traders, they, too, did not get answers (that’s if they even asked the question). A Trusted Trader? 😡

We used Britannia Robbins to facilitate a complex move between South Wales and Shropshire. They were meticulous in their planning and assessing of our needs, and absolutely outstanding in the careful, courteous service they provided. They even packed items such as lamps and light-fittings on-the-spot, to a far higher standard than we would have achieved. I would recommend without hesitation.

After being let down by Currys (never use them) with regards to the delivery of an American fridge freezer I contacted Paul who helped us move last year. Within less than one hour of Currys delivering the freezer to Britannia’s depot, Paul was at our house with a colleague. The old freezer was removed and the new one fully installed in less than an hour! Great service and will always use again!

Gerald and Ben did a great job. They completed the job on time. They were good at solving problems, and very pleasant to deal with.

We engage Britannia Robbins every year to transport our student son's belongings between Swansea and his student accommodation in Manchester. Gone are the days of just 1 suitcase. It is now up to 10 large boxes. They also transported our daughter's belongings between Swansea and UEA in Norwich during her time in East Anglia. We would not choose anyone else as they have carried out moves for us over very many years and would thoroughly recommend their service whether the move is large or small. As a property lawyer I would recommend Britannia Robbins to my clients.

I found the boys at BR to be friendly, efficient, and quick in responding to my emails and 'phone calls. Would recommend.

We needed to get our new sofa up to our first floor living room from outside because it wouldn't go up the stairs. They had to use a hoist to lift the sofa up and over the balcony and into the house. They were very helpful and efficient delivering the sofa safely into the room without any damage to either the sofa, the balcony or even the grass the trailer had stood on.

Mark and Ben were brilliant at a very stressful time moving from France to Wales. They were so kind, helpful, polite and efficient. I can’t praise them enough and would recommend them to anyone. Thank you sorry it’s been a while had to wait for internet connection.

We used Britannia Robbins 10 years ago to ship all of our personal possessions to western Canada, when we needed to ship family photos and oversized pictures from our parents estate after they passed it was a no brainer to use Andrew and his team again. They provide a seamless, friendly and professional service, wouldn't hesitate to recommend their service to anyone needing moving or shipping requirements. Thank you for looking after our family treasures over the years!