Endorsed by Which?

Rutilus Concrete Gutter Replacements Limited

4.8

55 Reviews

About

Rutilus Concrete Gutter Replacements Limited is a nationwide family run business that remove Finlock concrete gutters, and offer a permanent solution to the problems caused by leaking concrete gutters on houses and flats throughout England and Wales

All installation teams have a minimum of 3 years' experience removing the concrete gutters. To them, this work is like second nature and with their experience are always able to overcome any obstacles that arise during an installation. All of our fitters are employed directly by Rutilus Concrete Gutter Replacements Ltd and are CRB checked and approved - we do not use Sub Contractor Fitters.

All our fittings are made from the highest quality materials and come with a 10 year guarantee. The fascia boards, soffits, downpipes and fittings we use from Freefoam and have a factory guarantee of up to 50 years.

The new system can be fitted to Detached, Semi-Detached and Mid Terraced properties
We are contactable 365 days a year.
Contact us today

What we do

  • Concrete contractors

  • Roofers

    • Guttering, fascias and soffits
  • More Services

    • concrete gutters

Customer reviews

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4.8
55 reviews
Customer Service
4.8
Quality
4.9
Value
4.7
Sort by
Only want the easy jobs
The quote process went well. The date was booked in. The gutter team arrived, on cue, then ummed and ahh'd a bit whilst looking around our bungalow, before saying they couldn't do it. A brief, albeit vague, call back to the main office and then drove off again. We've never heard from the company since. Not a phone call, or email - absolutely nothing. No proper explanation or even an apology. If I could award zero stars, I would, so 1 star is a misleading compliment.
Customer in Devon Posted on 15/07/2024 (Reviewer did not use service)
The trader replied (on 17/07/2024)
We do not only want the easy jobs. When the fitters arrived at your property it was found that it had a slate roof, and when they looked to try to lift one of the slates, they were very brittle, and appeared to be glued in place. 2 and sometimes 3 tiles have to be lifted to enable the concrete gutters to be replaced, and this was impossible for us to do because of the state of the roof. I apologise for not following up with an email, but after the fitters explained the problems to me as to why the work could not be carried out (whilst they were still on site) - they also advised me that they had explained to you what the problems were, and whilst you were disappointed completely understood. We travelled to Devon ready to do this work, booked accommodation and even arranged special waste collection for the rubbish due to the restrictive access, so we were also disappointed not to be able to do the work but most of all to let a customer down - something that has never happened before.
Very good work
Customer Service
Quality
Value
The work was completed quickly and efficiently. Everything was explained perfectly beforehand with a clear breakdown of the service. The builders were very friendly and happy to explain the work as they did it. The gutters look fantastic and have worked brilliantly since day 1! Customer service was very strong. I had been given 2 different numbers to contact the manager if I had any questions. She helped with all the paperwork as we needed the invoices split 4 ways for each neighbour. She answered all my questions and the neighbour's questions over the phone or email very quickly and maintained a friendly and professional approach throughout. We also gained a 50-year insurance-backed guarantee, which came through quickly. Would definitely recommend this company on the work they did, and their customer service.
Customer in Essex Posted on 10/04/2023 , work completed 01/03/2023
Builders good, customer service poor
Customer Service
Quality
Value
The builders completed the work quickly and with little disruption. However, the manager was rude and unprofessional throughout. My neighbour had already engaged Rutilus before telling me that the work was necessary (we have joint liability). I contacted the company to discuss some serious concerns. The manager answered my questions but told me that I was not welcome to ask any more. She also passed my personal details to my neighbour because she thought "there would not be a problem" with doing so. It was agreed that payment would not be due until the work was completed, and the removal of the rubble was listed as part of that work. When the builders departed the site on 3rd March, they left the rubble for later collection. The manager insisted on payment while the rubble was still on site, even stating that payment had been due on 1st March. The rubble was collected on 8th March; I posted the cheque the following day, and told her that I had done so. When it failed to arrive within a few days, she accused me of lying and threatened legal action. I have found the manager to be rude in the majority of her emails to me, and it is for that reason that I cannot recommend this company.
Customer in Essex Posted on 23/03/2023 , work completed 08/03/2023
The trader replied (on 30/03/2023)
Thank you for taking the time to leave this review, and pleased that you are satisfied with the work carried out. Our fitters actually completed the work and left the property on Wednesday 1st March There has obviously been a mis-understanding on your part, with regards "not being welcome to ask any more questions” We answered all of your questions in full and copied your neighbour in on our reply. The reason for this was because all negotiations etc were co-ordinated with your neighbour, who actually project managed everything on behalf of the 4 dwellings We never accused anyone of lying, 12 days after you informed us that the cheque had been posted, we did contact you to advise the cheque had not been received and if payment was not received in 7 days we would have no alternative but to seek legal action. This is standard practice. Our terms are - payment in full on completion of the work. To date the cheque has still not arrived
Very Pleased.
Customer Service
Quality
Value
After researching for companies who replace Finlock guttering, I went with Which's recommendation Rutilus who were very professional and I was really pleased with the outcome. The pair, who arrived on time each day worked their socks off and cleaned all the rubbish as the went along. It hasn't. rained yet but I'm very confident that the guttering will work as good as it looks. Highly recommended.
Sandra in Kent Posted on 02/09/2021 , work completed 25/08/2021
Very satisfied
Customer Service
Quality
Value
Very satisfied with the work done. Clean and tidy when finished. Very nice, polite, helpful workmen.
Hazel, Lancashire Posted on 22/05/2019 , work completed 22/05/2019
Great job, very efficient
Customer Service
Quality
Value
Got three quotes prior to deciding which trader to use. I found Rutilus to be very competitive on the quote and Anthony the salesman was clear and explained the process well. The guys turned up on time as stated and from start to finish were efficient in their work. This is a dirty and noisy job, but the guys did their best to ensure both were kept to a minimum. Overall a great job and this has made a world of difference to our house.
Customer in Windsor and Maidenhead Posted on 15/05/2019 , work completed 15/05/2019
Extremely professional service.
Customer Service
Quality
Value
Rutilus Concrete Gutter replaced the gutters on my property with new plastic guttering. The work that they carried out was very professional and that they have a clear up after. I was very impressed with the service they provided.
Edward, Warwickshire Posted on 23/04/2019 , work completed 23/04/2019
Good job
Customer Service
Quality
Value
Concrete (finlock) gutters cut and replaced with plastic guttering. Quote was significantly cheaper than others. Visit for a quote, advice and communication before the job was helpful and efficient. Job all done on time and as promised - friendly and efficient. Would recommend.
Customer in Cambridgeshire Posted on 07/02/2019 , work completed 07/02/2019
Greatly impressed.
Customer Service
Quality
Value
The fitters arrived right on time on a cold and frost morning and immediately set to work. They worked thoroughly and efficiently throughout the two days to complete our new gutters. A great job well done. We wouldn’t hesitate to recommend Rutilus from start to finish.
Customer in Worcestershire Posted on 28/01/2019 , work completed 24/01/2019
Excellent service and quality of work
Customer Service
Quality
Value
We got a few quotes from different companies, and while others tried to give us the hard sell or quote using Google Street View alone, Rutilus came to our house, looked at the job, and gave what turned out to be the cheapest quote. On the day, they arrived early, got on with the job, and left our house spotless. Since it was the Saturday before Christmas they left a small rubble bag for later collection (which was done very quickly considering the time of year), but took the old asbestos downpipe with them as arranged. They were polite and efficient from start to finish. The house looks amazing! We are delighted with the work and reassured by the excellent length of the guarantee for both workmanship and materials.
Customer in Cambridgeshire Posted on 14/01/2019 , work completed 22/12/2018