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Scott Findlay Plumbing & Heating Ltd

5.0

113 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Edinburgh's largest family run, trusted, Plumbing & Heating Engineers. Scott Findlay began as a sole trader and has built up the business over the past 30 years, now employing 13 plumbing and heating engineers covering the whole of the city.
We offer convenient one hour arrival slots to make things easy for you and all works are fully insured & guaranteed for 12 months.

Fully Gas Safe registered, providing all types of heating and plumbing work from complete boiler and central heating installations, through to the smallest of repairs.

We are Worcester Bosch Accredited Installers and Edinburgh's largest independent domestic installer of Worcester boilers.

Services:

- Central heating and boiler installation.
- All central heating and boiler repairs and upgrades.
-Smart heating controls.
- Boiler servicing.
- Power flushing
- Landlord's Gas Safety services.
- Supply and fit of flue inspection hatches.
- Cast iron works.
- All general plumbing.
- Bathroom and kitchen works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

  • More Services

    • gas safety certificates
    • flue inspection hatches

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
113 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Annual boiler service
Customer Service
Quality
Value
Second annual service following installation of our combi boiler. As usual the process was very smooth from the initial contact in advance of the review right through to the prompt arrival of the engineer and the completion of the work.
Customer in Edinburgh Posted on 05/04/2020 , work completed 24/03/2020
The trader replied (on 17/04/2020)
We're so pleased you've been happy to use us again. Many thanks for the review.
Exceptionally professional services
Customer Service
Quality
Value
Had a new combi boiler and radiator installed. The work was meant to take 2 days, but due to Covid-19 there was a slight delay with the delivery of the radiator, nevertheless, the work was professional, the technicians were super nice and they made sure the installation was just perfect. The added value of having this work done by nice and professional people is priceless.
Customer in Edinburgh Posted on 19/01/2021 , work completed 19/01/2021
The trader replied (on 27/01/2021)
Delighted that you've been so pleased and really appreciate you taking the time to leave a lovely review!
Highly professional and reliable service
Customer Service
Quality
Value
Extremely happy with their service. From the start, they've been honest about the cost we will ensure, they always arrived on time with text and email reminders sent prior to their engineers arriving and always follow up after the job was completed to ensure everything is fine with us. We had our boiler replaced. The two engineers were really professional, punctual, polite and very understanding with our son's special needs who gets upset with strangers in the house. I highly recommend Scot Findlay for their extremely professional and reliable service.
George in Edinburgh Posted on 02/04/2022 , work completed 30/03/2022
The trader replied (on 11/04/2022)
Thanks so much for this lovely review George, it really has been a pleasure working for you every time as you've been really kind and friendly. I'm so pleased you're happy with the work and that you now have a lovely new reliable boiler!
Efficient, reliable and professional
Customer Service
Quality
Value
Scott Findlay have just installed a new combi boiler for us. That involved removing the old boiler, the water tank and decommissioning the cold water tank. We also had several new radiators installed. The job took 4 days; the engineers arrived at the expected time every day and worked without stopping all the time they were here! They were professional, friendly and helpful and communicated well at all stages. The quote for the job was accurate and information from the office was thorough and helpful. The engineers were very conscious of making the disruption (they were working in every room in the house) as minimal as possible and of leaving the system in as workable a way as they could when they left each evening. They also cleaned up after their work, which was much appreciated! The end result is wonderful, the system works perfectly and we are very pleased. I would recommend Scott Findlay without hesitation.
Customer in Edinburgh Posted on 16/04/2022 , work completed 14/04/2022
The trader replied (on 20/04/2022)
Thanks very much indeed for taking time to leave this lovely review. We're so pleased you've been really happy with the installation, wishing you many cosy, trouble free yeas going forwards!
Immediate response and fantastic work
Customer Service
Quality
Value
We had an emergency boiler issue in the run up to Christmas as a result of the cold weather. I contacted Claire at Scott Findlay and she was able to arrange someone to come and look at it within 48 hours. Unfortunately we needed a new boiler but thanks to the SF team it was fitted within the week and whilst we were on holiday so we returned to a warm house and a great new boiler. The communication from start to finish has been excellent - with emails and texts to confirm the timing of the work and then completion of the work. The boiler was a like for like replacement which the SF team sourced for me late on a Friday evening. I would definitely recommend SF to anyone looking for prompt, courteous, quality workmanship and outstanding service.
Customer in Edinburgh Posted on 04/01/2023 , work completed 22/12/2022
The trader replied (on 05/01/2023)
We're so pleased you're delighted with your new Worcester boiler and with our service, it's been a pleasure working for you!
Exceptional job
Customer Service
Quality
Value
With the lottery that is finding a reliable trader, especially for a major job as a full central heating replacement, it was a delight to find Scott Findlay and his team. We felt instantly comfortable with Scott from the moment he arrived to estimate the job. His team of Brian, David and Kevin did nor disappoint both in their standard of workmanship and their patience of answering questions and explaining the process. This firm were a joy to deal with, which in this day and age is very refreshing. We would not hesitate to recommend them to anybody.
Donald, West Lothian Posted on 01/05/2017 , work completed 01/05/2017
Highly professional, excellent customer service.
Customer Service
Quality
Value
Our boiler was due for replacement anyway, but it packed in totally during the waiting period so Claire pulled out all the stops to get a swap of dates with another customer - and succeeded. The installation itself was very thorough and professional - done by the book and we had the heating/hot water back on the first day. The engineers not only know their stuff and operate and clean up to a high standard but are very pleasant guys to have around. The communication is also very good and Scott answered all our queries about the new boiler over the phone. We would unhesitatingly recommend.
Kevin Anderson Posted on 14/12/2017 , work completed 14/12/2017
Highly recommended
Customer Service
Quality
Value
Simon and Kenny installed a new lpg boiler, radiators and two showers in a stone cottage, to upgrade us from electric storage heaters and showers. We’ve been putting the job off for a while, not wanting the disturbance, but the job was done quickly, Scott and Claire kept us up to date beforehand and during the works, and the guys did a great job, with very little mess and disturbance, given the size of the job (and the number of thick walls to get through!). The final installation is great;neat and tidy (and much much warmer!). Would definitely recommend.
SimonD Posted on 02/02/2018 , work completed 02/02/2018
Trustworthy Trader
Customer Service
Quality
Value
I employed Scott Findlay Plumbing & Heating to service my heating system, and to give an appraisal of the system as it had been fitted by a plumber who I now has botched the job. The engineer, Simon, worked very professionally and efficiently keeping the work area clean and tidy. He has given me an honest and full appraisal of my system and I will definitely be asking for the system to be brought up to Scott Findlay's high standard.
NeilGee Posted on 04/03/2018 , work completed 04/03/2018
Great work - real professionals
Customer Service
Quality
Value
I had a new boiler fitted in my top floor tenement flat by Scott Findlay Plumbing & Heating. I had shopped around, read reviews and got 2 other quotes. Replacing a boiler is a big purchase! I wanted to get it right and find a company that would do a great job, with the minimum of fuss and that I could trust! I'm pleased to say I made the right choice. Scott and the team were all very professional and efficient, unexpected issues (it's an old flat!) that cropped up were quickly resolved with minimum stress to me. I can't recommend them highly enough. Claire in the office also deserves a mention - great service. Thank you !
Customer in East Lothian Posted on 17/11/2018 , work completed 04/09/2018