Scott Findlay Plumbing & Heating Ltd

Old boiler was needing replaced for an elderly couple in their late 80’s. Claire took time to ensure this could be done with the least amount of upheaval to them. Cameron took the time to explain to my deaf mother what he was going to do. Mark worked quickly and left the area very clean. I can’t recommend them highly enough on the entire customer experience as well as the job completion.

Had to have an old boiler replaced and my heating hadn’t been working for a while, I was really appreciative of the professionalism and kindness/willingness to help of everyone in the business. It was a big job and lots of people were in the house, all very courteous, respectful and did a great job - you would’ve never known they'd ever been here! Everything was perfect from start to finish and everything with the new boiler was checked thoroughly - so I have no issues with anything as a result. Will definitely be using this company for anything related going forward, your teams’ expertise and efficiency was greatly appreciated!

We have used this company a few times - initially for a routine service of our ancient boiler, but more recently to replace the boiler for a more compact, efficient Worcester model. On each occasion when we've had people from this company in our house we've been thoroughly impressed by their care, attention to detail and professional service. Every person we've dealt with, from Claire in the office, Scott when he came to estimate for a new boiler and the engineers - Kevin, Simon and Kenny - we've been extremely happy with the friendly, meticulous work and the pride that they all take in their work. Everything was carefully explained to us and there was virtually no mess to clear up when they had finished. I have and will continue to recommend this company to friends looking for any plumbing/heating work done.

Exceptional service from start to finish, the team are polite, friendly and professional. Would not hesitate to use them again for any plumbing work required.

Prompt professional service. I highly recommend them for their competent workforce unlike another the other firm of plumbers who scratched their head and came up with the genius solution that our leak was “a mystery”. This prompted me to look up Which Trusted Traders and find Scott Findlay plumbing & Heating Ltd. Their bill was reasonable too. Claire took charge of co ordinating the plumber works and joinery works as I live some 150 miles away and that’s what I call going the extra mile! I’ve got this firm on speed dial should I require their services in the future.

Scott came and gave a very fair quote and even talked me out of unnecessarily upgrading to a bigger, more expensive boiler. David installed over 3 days and replaced 3 radiators. All done very tidily, efficiently and with the minimum of hassle - even made sure we had heating when the temperature dropped to -5 overnight, Have since been back to fix 2 other plumbing issues, Would not hesitate to recommend.

I needed to replace our 15 year old boiler and having done some research I obtained quotes from 3 firms (one national and two local). There was roughly £400 difference between lowest and highest but I opted for Scott Findlay (not quite the cheapest quote) for the following reasons: I try to use local trade where possible Overall feedback is very good Appears on which 'Trusted Trader' website Recommended Worcester Bosch Group installer Clarity on the installation process but also (very importantly as it transpired) advised of potential issues - only one of the three that did. From initial quote to final commissioning of the boiler I spoke to / met six people from the business - two office based, Scott Findlay who quoted, the installer and then two follow up visits re testing the gas pressure coming into my house - each person was very professional and helpful / courteous. The boiler was fitted as arranged and the installer tidied up after him. However the gas pressure coming into my house was not sufficient to pass the commissioning test - this was the advice of potential issue Scott advised. To cut a long story short, SGN had to increase the gas flow (at no cost to me) and although a minor inconvenience, I was aware of this so it did not come as a surprise. I understand that if the tests are not carried out correctly and the pressure is too low the guarantee can be invalidated. Sound advice indeed from Scott. Would I recommend or use again - absolutely.