Resolve Building Claims

We had a water leak that damaged our kitchen floor. I asked Resolve for advice and assistance in fixing things. The damage was such that their advice was to make a claim on our insurance as we would need to have the kitchen replaced in order to carry out a proper repair. They took over the entire problem, dealt with the insurers and managed everything required. Once the claim was agreed they helped us with the design of the new kitchen and carried out all the work to a high standard. I’m a perfectionist and do a lot of my own DIY. Their main fitter, Jason, was also a perfectionist and took the time needed to make things fit perfectly. We live in an old cottage, so scribing panels to fit our walls was not simple. We are delighted with our new kitchen even though it was unplanned. Simon and Jason are a pleasure to work with and I have no hesitation in recommending them.

Resolve began the work on my bathroom by taking out the old bathroom suite and removing all the tiles from the walls. They also levelled out the floor ready for cushion flooring. They then replaced the toilet, sink, shower & shower cubicle and, finally, the new cushion flooring was laid. During their whole time in my house, they remained friendly, polite, courteous and, if I had any concerns, they were dealt with immediately. Nothing was too much trouble. Following completion, they contacted me to make sure I was completely satisfied, which, of course, I was. I work part-time and I was also very impressed with the way they were willing to fit in around my irregular work schedule. I would and have already recommended them wholeheartedly.

I had already contacted Insurers who wanted 3 quotes. Only 2 responded, of which Resolve were the most prompt and detailed, and greatly assisted me to pursue my claim against Insurers, who had initially offered a ludicrous cash settlement of £714.39 following a burst pipe within an internal block wall between the bathroom and study, which effectively wrecked both rooms, and furniture and finishings in the study. Insurers wanted to play hardball, but I can be equally obstinate if I believe I am in the right, and am supported by Resolve's report. After some delay by Insurers, they conceded 100% liability for new tiling and bathroom fittings, and I was able to give Resolve the go ahead. The work was undertaken promptly and efficiently, with no unexplained delays of any kind, and to an excellent standard. I would certainly use them again should I be so unfortunate as to experience a similar problem. ( I negotiated my own claim, and secured 100% of Resolve's quotation, plus 100% of unforseen extras exposed after work commenced, after deducting the excess and the optional upgrades that I requested, being in excess of £11,000).

Simon took the job and managed this from Day 1 with the insurance companies, building contractors and tenants. The work as quite extensive after a tenants vehicle rolled in to the front of the house, therefore windows needed to be removed, building work done, cavity wall repairs and then plastering and painting of the internal. All of this was done with minimal noise, mess and disruption to the tenant, who commented on wanting the number of these guys for work he has on some of his rentals. I would recommend Simon and his team and will certainly use them for any work I have in the future.

After a leak that had caused considerable damage Simon dealt with the insurance claim, the loss adjusters and he organised all the repairs to be completed. The workmen who completed the work did so to an extremely high standard. They were also very pleasant and respectful, which is important particularly when they are going to be in the house for a few weeks. My house now looks like a show home and Simon took all the stress away from having to deal with the insurance company and trying finding reliable people to complete the work. I am really pleased with it all and would definitely recommend Simon to others.

Simon Leigh and his team carried out some work on our house to shore up the chimney breasts. The work is excellent and Simon is thorough and thoughtful in approach. He researched the type of support needed and he took the lead in liaising with the appropriate local council building control department. Simon is professional and knowledgeable and he carefully answered all my questions! I will definitely ask Simon to carry out work in the future and I recommend him without reservation.

Simon managed our claim from start to finish, did a wonderful job and I would not hesitate to recommend him again.