Smart Service Solutions -Samsung Service Centre

Shocking. They do not call or communicate. They do not seem to care. They failed to contact me I had to call after waiting several days. Then a week later they collected the Tv. The repair took a few days. Again they failed to contact me and say its ready. I called after a week was told they are too busy and it will be another 2 weeks before they can return it. I said look it has been a month already it will be 6 weeks and i need my TV back. The response was feel free to collect it (2hrs drive) or wait that is your only options. Very sorry goodbye. So its 6 weeks all in for a repair that took a day. No customer service at all

What is surprised another terrible customer service. Not only did they have report from Samsung notifying them of few things wrong with the machine. but I also went through it with them what was wrong with the machine three days prior to the visit. They turn up today and quelle surprise they haven't got all the parts. No problem they'll come back next week, excellent meaning another day off work unpaid. I've called customer service to find out how or why this has happened and to then inform them that I'm going to have a another day off without pay, in today's financial climate this is something we can't afford. The best bit was the response from which was of zero concern, literally couldn't care less. I've then asked the lady on the phone what would happen if she had to have two days off just to get a washing machine fixed because of incompetency, Her response "it wouldn't bother me because I can work from home" that's all well and good but some of us can't work from home. Thanks for being so empathetic and understanding, It wouldn't surprise me if it was just too to claim another call out charge from Samsung. If you did your jobs properly I wouldn't have to have another day off unpaid thanks guys👍🏼