Soak Bathrooms Rotherham

We've had Soak in now to fit 2 bathrooms and both times they have provided the very highest standards of customer service. You book an appointment to go through what you want with the salesman (Mike). He then comes around and measures up. Next, you're back in the showrooms he walks you through the design, showing you each item, in the showroom and making sure that you know what you're getting. When the date rolls around, there may be a delay in starting (first bathroom, the previous job overran, this time, we had bad snow, so it was difficult to get in), but they are excellent at keeping you informed of any delays and changes. The fitters don't mess around. They turn up at a sensible time (normally 8:30am) and normally finish about 4:00pm, but keep you informed of what's happening. They lay down something to protect the floor and always tidy up at the end of the day (that's a basic clean, not spotless). Every day they take you through what has been done and what tomorrow's plan is. Absolute top-quality communication. We did have a problem with some of the items not quite being able to fit. I was amazed at how quickly and efficiently they arranged a refund for those parts. Somehow they even came in cheaper than the estimate, which was nice. There are often extra costs for unexpected things (like fixing damaged plaster). You are warned about these when you book, and they keep you informed as they occur. Generally very happy with the service.

Ben and Frankie were consummate professionals when transforming our outdated bathroom-at times replacing pipework and cupboards that were 120 years old. Our house was immaculately kept throughout this process. The communication was exceptional and we were informed every step of the way from Mike in the showroom until the completion. We would highly recommend this company to anyone. Excellent service and polite, professional workers.

We had a complete bathroom refit and 3 radiators replaced. The quality of the fittings was excellent. Ben and the team who fitted the bathroom were polite and tidy and did a most amazing job in our very old barn which can have a few problems. I cannot thank them enough. We were sceptical about having a bathroom fitted so near to Christmas-we needn't have been. We were kept informed and they stayed on our job and finished on time. None of this running off to do other jobs. I cannot rate them highly enough. We will use them again and we can highly recommend. TOP JOB.

Just a thank you really to Kevin and his team for a small but awkward job that was really well done. Our shower tray ( hemmed in by floor tiles and also wall panels) was cracked and leaking. Kevin and his team worked out a plan and did a really good professional job, everything was done on time according to plan and cleaned up afterwards. I could not be more pleased with the job they did and would not hesitate to recommend them to anyone. Thanks again Soak.

Ben and Frankie just completed a two-week transformation of our very outdated 34-year-old bathroom. Their work is second to none. The whole experience, from our first visit to the showroom to meet Mike, to the finish today was exceptional. We have been kept informed every step of the way and consulted on the positioning of various items to ensure they fit our needs. The quality of the products is excellent. Would highly recommend this company.

Bathroom was gutted - wall tiles, flooring tiles, ceiling artex replaced. Toilet, wash basin and bath taken out. Excellent protection to landing and stairs carpet by laying special covering. Skip ordered and used. Workmanship was first class, they knew what they were doing. The job took a week and the team worked very hard and were punctual on each day. What a difference this has made and absolutely no regrets having it done with such consideration. Well done.

Cannot fault this company from calling in to look at products to work completed. Friendly, reliable, promised and delivered everything. Shout out to Sean and Harrison the fitters, fantastic service provided.

Soak stocks a range of quality bathroom products from trusted suppliers. A personalised service is given by a knowledgeable professional with regard to choices. Once decided the job is planned and costed in detail with three stepped payments: on ordering, on delivery & on completion. Soak's own fitters carry out the work with a promise that once started they won't leave a job unfinished. Our design was complicated in that the position of all the items was altered from previously, necessitating new pipework. Some walls and flooring had to be re-boarded. The work was carried out cleanly and any problems encountered were sorted without fuss. All staff were polite and helpful and it was a pleasure to host them. Soak's ethos, taking responsibility for the complete job, has made our experience totally pleasurable. We enjoyed excellent customer service throughout. We highly recommend them.

Shaun and Harrison did a great job installing my new bathroom. They were polite, efficient and tidy. Scheduled for 5 days they finished in 3 and a half. Everything they did was explained to me and they double checked I was happy with everything before they left. A first class job by Soak. I’d use again without hesitation. Joanna

Mike,in the showroom, was a pleasure to deal with showing us the different products with no sales pressure at all. Everything was arranged and the fitters arrived on time. Shaun and Harrison, the fitting team, arrived and put down covers and plastic to keep the place clean. They were very professional, polite, and worked 8.30 to 5 each day. They cleaned up after themselves each day. They easily sorted unforeseen problems with no fuss at all.We are delighted with our new bathroom. We would absolutely recommend Mike, Shaun and Harrison from Soak Bathrooms Rotherham.