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Endorsed by Which? Trusted Traders

Solar Gateway Ltd

Profile thumb solar gateway ltd
4.7

19 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday 08:00–18:00
  • Sunday - Closed

Organisations and Awards

May 2020

About

Solar Gateway are premier solar panel installers installing quality Solar Panel Systems. We have installed in Manchester, Liverpool, Peterborough, Nottingham, Berwick, Leeds, Newcastle- upon- Tyne and Wooler in Northumberland. We install Nationwide.We have a very high ethical code and our aim is to save customers money from rising energy costs at the same time providing green electricity. We supply quality equipment and tailor each system to the needs of the customer. We provide customers a detailed quotation which demonstrates the pay back times for the cost of the system and shows the future savings in electricity costs the system will generate.

Solar Gateway are MCS registered, Napit Registered and members of HIES consumer code. We are proud to be a Which? Trusted Trader.

What we do

  • Renewable energy

    • Solar water heating
    • Solar panels
    • Solar Panel Maintenance
    • Home energy analysis

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
19 reviews
Customer Service
4.7
Quality
4.8
Value
4.6
Sort by
Really pleased with everything
Customer Service
Quality
Value
I had solar panels installed with batteries and a water heater for the excess electricity produced. The whole system has worked brilliantly. The installation was quick and with no mess. Everyone involved was very professional and explained everything that was being done at each stage. They even fixed an existing fault in the fusebox which surfaced after the installation but which was in no way caused by it, and didn't charge me for the extra work even though it involved a separate visit a couple of months later. I'm really happy I chose Solar Gateway for the work and would highly recommend them. I would definitely go straight to them for any further work I might do in the future. I have also had the benefit of the summer months to know that we were really happy with the job.
Customer in Lancashire Posted on 16/08/2021 , work completed 05/01/2021
Solar Panel Installation
Customer Service
Quality
Value
Excellent communication skills with the company representative all the way from survey to quotation to installation. The installation team were very professional and efficient. Very happy with all the work Solar Gateway did for us on this domestic solar power installation.
Chris in West Yorkshire Posted on 22/04/2021 , work completed 18/09/2019
The trader replied (on 05/05/2021)
Hi Chris, Thank you for the review. We were happy to get your inverter replaced as quickly as we did so you don't miss out on the benefits the sunshine brings.
Very Reliable Service
Customer Service
Quality
Value
My installation was done within 4 hrs of the men starting. Everyone abided by health and safety regulations and the team went about their business in a professional and competent manner. There was no damage caused by the installation and the men left the house tidy and cleared away all debris. First class service.
Customer in Northumberland Posted on 08/04/2021 , work completed 18/03/2021
The trader replied (on 05/05/2021)
Thank you for your review. It was a pleasure to install your system.
Solar Panel and Battery Installation
Customer Service
Quality
Value
Mark at Solar Gateway was very helpful in helping me get to a PV and battery design that was right for my house. This was done over the phone across a number of weeks and involved Mark answering a number of both installation and technical questions. Mark was very clear in what information he needed from me in order for him to plan and prepare correctly for the install and on the day Mark and his team arrived on time and completed the install over 2 days - scaffolding was required hence the additional day. His team were professional and polite and the Inverter and Battery were installed in my garage exactly where I wanted them to be. The installers were also very clean and tidy too! It’s now over a month since the install the system is working perfectly. Mark linked me up with his hardware supplier so I could get some support regarding building a software interface to the inverter. All in all I am very happy with not only the pre-sales work with Mark but also the installation too. I would be happy to recommend Solar Gateway to other potential customers.
Brodie in Merseyside Posted on 05/01/2021 , work completed 22/12/2020
The trader replied (on 05/05/2021)
Thank you Brodie. It was an absolute pleasure to achieve the system you required.
Not a good experience
Customer Service
Quality
Value
It started to go wrong the day after the install when the system was exporting the energy rather than using the battery - I chased for several day and was told they couldn't see why it was doing this so would have to send an engineer the next week. He didn't show up and there was no communication. So they tried again after another week. When he was an hour late I phoned and left a message to make sure he was coming and hadn't had an accident. After another 30 minutes I left a another message and an email. 2 hours late he showed up and I asked for some compensation for the system not working and being messed about but all they would offer was £100, and I accepted only if they fixed the system and had showed me proof it was working perfectly, otherwise I wanted it out and a full refund. It took an hour of changing and re-seating components, and re-routing cables to stop the strange signals the engineer was getting. After a few days I contacted the operations manager at Solar Gateway and asked where the £100 was, but they claimed they only said that because I refused to give the engineer access otherwise, and there was nothing wrong with the system nor had there ever been; he was unable to explain the hour of work... A month later on they are still unable to provide proof the system is working perfectly.. nor have they paid the £100 promised and now I'm considering legal action.
Customer in Greater Manchester Posted on 09/10/2019 , work completed 11/07/2019
The trader replied (on 24/10/2019)
Thank you for your feedback. We would like to confirm that the system was working properly on completion of the installation. This was verified by our suppliers remotely which is standard practice. Although this was explained to the customer at the time, he unfortunately did not accept the information from the app and made frequent calls to our office and suppliers. Although this was explained in full, he did not accept any explanations and made changes to the system settings. We had to send an Engineer to reset the system and at the same time double check everything to be sure the system was fully functional. The Engineer called to say he could not make it on the day and we made numerous attempts to contact the customer without success. On the day the engineer did arrive, the customer would not admit him to the property unless we repaid his final payment or gave him a minimum of £100. We did neither as the system had been tampered with and needed to be corrected. After some time the customer admitted the Engineer to his property and the Engineer reset the system to the correct state. Again it was confirmed by our suppliers that everything was working as it should. We are still receiving calls asking for compensation and if we don’t agree then he will place negative reviews on Which? and take legal action. We are a small company and pride ourselves on customer satisfaction and we have done everything to satisfy this customer.
Very highly recommended
Customer Service
Quality
Value
Solar Gateway provided an excellent service from the initial quotation to the installation of our solar panels. Mark was very helpful in organising the work around our awkward schedule. The team who came to carry out the installation were professional and courteous. We are very pleased with the panels and are very happy to recommend Solar Gateway.
Mr and Mrs Simpson. Hexham, Northumberland. Posted on 15/09/2019 , work completed 15/08/2019
Highly Recommended
Customer Service
Quality
Value
More than happy with the service from Solar Gateway, from start to finish. Getting a quotation (and having it explained) was easy, and the installation was arranged and then carried out quickly and without fuss. No cleaning up to do, which is always a bonus ! The only problem came with the app for viewing energy use (though I think that was more to do with my broadband), but they wouldn't leave until it was resolved. Very happy with the service, and wouldn't hesitate to recommend them.
Customer in South Shields Posted on 05/09/2019 , work completed 21/08/2019
Great service and saving loads.
Customer Service
Quality
Value
Solar Gateway quoted, supplied and installed a great system on my house and handled a few difficulties with access for scaffolding without ant issues. Highly recommend Solar Gateway and Solar power generation.
Customer in Cambridgeshire Posted on 25/08/2019 , work completed 18/07/2019
Solar panel and battery installation
Customer Service
Quality
Value
Good standard of work throughout and a good attitude whilst installing 13 solar panels and a substantial battery pack. Arrived at the appointed time with a roofer (not just a solar panel fitter and much better as a consequence) and an electrician who knew his way around green energy systems (many don't). Have already recommended their services to my mother!
Customer in West Yorkshire Posted on 10/05/2019 , work completed 08/05/2019
My review
Customer Service
Quality
Value
A good friend of my recommended them to me. So I went by his referral. Had solar-panels installed, had a little setback as twice got rescheduled on the day at very short notice. But when they finally installed the Solar-panels, they were quick, professional and efficient.
ACCU Posted on 01/04/2019 , work completed 01/04/2019