Solarframe Direct Limited

Just had windows and a new conservatory roof fitted by Solarframe Sarah binns and her fitting team were excellent the quality of product and finish is first class 5* off us

My old conservatory, formerly an ice-box in cold weather or an oven on sunny days, and suffering from a leaky roof, has been totally transformed into a delightful room for all seasons and all weather conditions. I was impressed by the high standards of the company and its products, right from the moment that the initial survey was done, and I am pleased to report that the finished build quality and appearance is highly satisfactory, both inside and out. I have nothing but praise for the office staff who kept me fully informed of dates and times, and for the fitting team, who worked tirelessly and with great dedication. They are all a credit to the company. I want to record my special appreciation of the many extra hours that fitters Mick and Martin spent working round a design issue, related to the unusual configuration of the box gutter, which impeded the construction of the roof structure. They also suggested a slightly modified junction between the vaulted ceiling and the window tops (a pelmet trim on the two outward-facing sides of the conservatory, instead of a sloping junction between the ceiling and the window frames) to match the pelmets on the other two sides which had box gutters. This allowed me to fix suspended blinds uniformly all the way round, underneath the pelmet boards, and the end result is extremely pleasing to the eye.

Very satisfied with all aspects of work. Workmen arrived on time and worked extremely hard and were very unobtrusive. Quality of work is first class and the clearing up afterwards was much appreciated.

Positives first. Our new extension, which cost £14000+ was very well built by excellent fitters and after painting the ceiling and walls it now looks good However, although we were assured both in the showroom and in our living room that very little light would be lost we're now left with a permanently gloomy main living room which will require lighting throughout the day. I spoke with the company who eventually put me onto the sales director, who disputed everything I had to say, accusing me of being a liar, stupid, then in effect a thief because I was withholding the final small payment until my grievance was heard. Now paid just to put an end to this trauma. Not a pleasant experience which I will never repeat. A pity as all the other staff were very friendly and helpful. Workmanship great, communication dreadful. They will of course deny everything, use your own judgement

Very pleased with the service and quality of units/replacement roof system and doors. A large job for us replacing all existing windows and doors and a new solid roof on the conservatory (from polycarbonate). Although there were some unforeseen challenges with delivery of materials etc , excellent communications throughout with Kat meant it was all completed to high quality and standard I had hoped for from the outset. Great fitters - Dave/Leigh. Would recommend.

This is the service you get for £23,640 Conservatory windows and doors replacing and a Solid Tiled Roof 1.Came to fit but had forgot to make the Roof Frame. 2.Electrician never turned up no one contacted us then when he did he hadn't the correct fittings. 3.There was a gap in the door where you could see the outside letting in a freezing draft. Had to have new frame and door made 4.Solar Frame did not clean the glass on the windows, so when we did there were suction marks inside the double glazing on 2 of the large windows. We eventually got them replaced 5.This is the worst when it rained the roof where it meets the outside wall started leaking .A fitter came out put some sealant under the flashing. Then it rained again and it leaked down the inside of the wall in 7 places .Solar Frame came and fitter said that the original fitters damaged the rendering and water is seeping through. We are now waiting for him to come back. 6.On 17/6 we chased up the warranty work on the leaking roof. The representative on the phone said there were no details of our case as the person who came to look at the roof no longer worked for them. If we had not called yet again nothing would be done. Update An Engineer came around said that where the roof meets the wall was totally insufficient to prevent water ingress should have been deep cut lead flashings. This work has now still to be done. Was marked as urgent which to them is 14/7.It is now the 2/7 and rain in pouring in down inside wall.

We would highly recommend this Company...…. From the initial visit from their representative, the actual work done and the way the work was project managed was excellent! Their representative gave us lots of advise and ideas and we finally came up with a plan of what we wanted. When the works commenced it was the wettest May in history and the groundworkers/bricklayers worked as cleanly and efficiently as they possibly could under the circumstances and their workmanship was faultless. The roofers/window fitters worked quickly, cleanly and efficiently and we were very pleased with their work too. Then came the electrician, plumber and plasterers, who were all excellent trades and even though there were a few problems along the way they went above and beyond to make sure everything was done to a high level. Kat who coordinated the whole thing did an amazing job and made the whole project effortless on our part by organizing everything very efficiently. All in all we can't speak higher of Solarframe and would not hesitate to recommend. A big thank you to all the team. Keep up the good work!!

We ordered a garden room to use as an office for our new build. Not cheap but you pay for what you get and prices of materials are rocketing. There was a major issue with water when the base was laid due to excessive rain and with the garden just being laid. The team had to rethink the base which they did without any drama and with no extra cost. When completed it looked superb and the electricians and plasterers did a great job. Everyone came when they said they would all coordinated by Sarah. Very courteous team. Every question I asked was answered with no trouble. You don't get guttering with the building just make sure you find somewhere for the water to go. I added a 210 ltr water barrel which does the job. You also need to find skirting board for the room. I went for plastic which looks great, easy to fit and added £80 to the cost. Also if like me I also budgeted for carpeting and door and window blinds. The room adds to our new garden and we are so pleased with it.

Using Solarframe for new windows and door has been the most stressful experience I have had in a long time. Customer service has been absolutely shocking. Repeatedly not turning up and not informing us until the day after we have taken days off work. We were told their window systems were far superior to any other window firm and couldn't need triple glazing, utter rubbish they haven't made any difference whatsoever!! They only use subcontractors to install who really couldn't care less how they fit them. Unprofessional overpriced company. Stay away!

They replaced old polycarbonate roof with a light weight roof done on time and per quotation, they talked us through all the options first they were no pressure on us sale wise we came to a joint decision. They clearly new there product well they kept us in formed every step of the process and followed every phone call and any glitches was dealt with satisfactory.