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South West Plumbing Services Ltd

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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4.9

153 Reviews

About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass

Customer reviews

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Reviews summary

4.9
153 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent service
Customer Service
Quality
Value
Boxing Day problem: The only company to respond to our message. Prompt, friendly and professional service, problem solved. Thank you.
Linda, Devon26/12/2017
The trader replied (on 16/01/2018)
Your review shows why every single person should have our number in their phones, we have an engineer on call every night and every public holiday. Boxing day isnt the ideal day for anything to go wrong but we are always available when our customers need us.
Boiler replacement
Customer Service
Quality
Value
Excellent service from initial contact over the phone to office personnel who booked us a prompt visit from Mike to assess the job. Within a week Josh & Andrei came and removed old system, refitted new combi, piping upgraded and left house very tidy. we were happy to go out on the second day and leave the engineers to it. They finished the job on time as promised, only two days before Christmas! Now the new system is in, it really shows how poor the old one was. The new boiler is on for less time but we are so much warmer with all the radiators now working efficiently... We've used these guys before for annual service of boiler and would highly recommend them for all servicing or repair / replacement work. Thanks guys, Colin & Linda
ColinC.24/12/2017
The trader replied (on 16/01/2018)
Hello Colin and Linda, it was a very busy end to the year for us but luckily we had a full working week to help us get to all of our customers in need. Every survey Mike completes is very thorough to allow for an easy install, it was actually planned as a four day job but we through two men on it and got it done in half the time so you could have central heating for Christmas, our engineers installed a Worcester Bosch Greenstar ErP 32CDi Compact with the filter added gives you 10 years parts and labour guarantee.
A top-rate company.
Customer Service
Quality
Value
South West Plumbing undertook a re-design and upgrade to an existing part underfloor and conventional C.H. and Hot Water system which then functioned superbly. Recently, the old boiler was replaced by them with a Worcester Greenstar 32CDi Compact (a joy itself !). First class materials were used throughout. A great team at every level, but it was John H who did all the 'hand's on' work. A very neat and tidy installation.
Ian Meares19/12/2017
The trader replied (on 16/01/2018)
Hello again Ian, thank you for keeping us on speed dial. John is one of our most experienced installation engineers and he can think on his feet when a situation presents itself. We have great suppliers locally who are able to pass on great savings to allow are quotes to be so competitive, we look forward to seeing you next year.
Boiler Fitted - Professional job
Customer Service
Quality
Value
Came to the rescue fitting a new boiler when our old one packed up. Friendly, reliable and prompt service. Fitter was on time, friendly, clean and tidy job. Would definitely recommend and use again.
Sarah, Devon07/12/2017
The trader replied (on 16/01/2018)
Thank you for the 5* review Sarah, we like to think we can react to our customers misfortunes and help them at short notice. It was a pleasure installing your new boiler and we hope to see you next year for the first annual service.
Very Good
Customer Service
Quality
Value
Very pleased. Efficient, arrived when they said they would. Very clean and tidy in the way they worked.
Paul, Devon27/10/2017
The trader replied (on 16/01/2018)
Thank you for taking the time to review our work Paul, our managing director Roger was the first person you saw when we attended to your property for a boiler breakdown. As a result we found it to be beyond economical repair and you allowed Andrei to fit a Worcester Bosch Greenstar ErP 12Ri and system filter which now gives you 10 years parts and labour warranty. See you next year for the first annual service.
Efficient, willing & professional
Customer Service
Quality
Value
Tom arrived on time, was consistently polite and careful, carried out the work efficiently and on time, and left the house tidy and our shower in perfect working order.
Lee, Devon23/10/2017
The trader replied (on 16/01/2018)
Thank you for the great review Lee, not all of our customers are aware that we do bathrooms so its great that we have a couple of engineers who like big projects like yours. Upon discussion we thought it would be best to install laminate panelling in the bathroom as the installation and maintenance comapred to tiling is far superior. We hope you like your shower now and contact us in the future with any more ideas.
Professional company
Customer Service
Quality
Value
We needed him to change our boiler and all our heating system. On the first visit to the office they were very friendly, professional and very helpful. They came to our home to assess the job, which they did very quickly. On the installation day, they started very early, watching them work, they were very clean and very professional. They finished the job to a very high standard and very good quality by the end of the second day. The team were great and very friendly. Overall I would recommend South West Plumbing very highly. My wife likes the big bunch of flowers they got her after the job was completed (nice touch) They hit all my requirements that I look for: Professional Reliable Friendly Polite Reasonable Clean Stress free Highly Recommended
Varol00922/10/2017
The trader replied (on 31/10/2017)
Thank you for the amazing review Mr Varol, it was myself that dealt with you when you first came to our showroom so it feels great to be replying to your review - we have come full circle. Our engineers fitted your Worcester Bosch Greenstar 32 CDi and Wave controller which now gives you 10 years parts and labour guarantee.
Pleasant team
Customer Service
Quality
Value
Fast professional work carried out by a very pleasant team. Highly recommended.
Yvonne, Devon10/10/2017
The trader replied (on 26/10/2017)
Thank you for the 5* review Yvonne - its getting a busy time of year but tell everyone about us we enjoy the busy schedule!!
Very good in all aspects.
Customer Service
Quality
Value
Clean and thorough job carried out by a pleasant, polite, knowledgeable informative tradesman.
Martyn, Devon03/10/2017
The trader replied (on 24/10/2017)
Thank you for the fanasti review Martyn, we make sure all of our vans are kitted with boot protectors, roll & stroll and dust sheets to make sure our customers homes are protected while we do our work. Our engineers always complete jobs to a very high standard and we thank your recognition.
Meticulous attention to detail
Customer Service
Quality
Value
Courteous, well trained work force backed up by regular contact from the office and strong oversight from Roger. Sometimes it takes something to go wrong for you to find out how good a firm really is - and I can thoroughly recommend SWPSL. Thank you Matt, Josh, Peter, Jamie and Roger.
Alan Milstead02/10/2017
The trader replied (on 24/10/2017)
Thank you for the 5* review Alan, you met the best part of half of our team and it was great to see you were happy with the installation of your Worcester Bosch Greenstar Danesmoor Oil Boiler which has a 7 year parts and labour guarantee. See you next year for the first annual service.