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South West Plumbing Services Ltd

4.9

226 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

South West Plumbing, Heating & Renewables are a family run business established since 1993 and we pride ourselves on being able to offer a personalised service and complete peace of mind for our customers.

From the moment you pick up the phone we will make sure that you feel at ease - you will get to speak to a real person, not an answering service - 24 hours a day, 365 days a year.

We will continue to keep you updated right up to the moment the engineer arrives at your property to carry out the work, and if you have any concerns or problems afterwards, we are just a phone call away.

Our reputation has been built upon the fact that we complete work for our customers to the highest standard every time, whether it's just replacing a tap washer, responding to an emergency breakdown, completely replacing a heating system or refitting a bathroom.

What we do

  • Plumbers

    • Emergency plumbing services

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Biomass

  • Heating contractors

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
226 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Excellent job
Customer Service
Quality
Value
Very pleased. Hard workers, polite and cleaned up.
Dianna, Devon Posted on 03/03/2017 , work completed 03/03/2017
Recommended
The trader replied (on 06/03/2017)
Good morning Dianna thank you for the EXCELLENT review you gave John who fitted your brand new Worcester Bosch Greenstar 28CDi compact, you now have the fantastic maximum warranty for 10 years parts and labour.
Refreshingly great
Customer Service
Quality
Value
Very professional from start to finish. From inquiry to new installed boiler took only 5 days! Definitely recommend.
Mark, Devon Posted on 03/03/2017 , work completed 03/03/2017
Recommended
Superb!
Customer Service
Quality
Value
Really happy.
Wayne, Devon Posted on 01/03/2017 , work completed 01/03/2017
Recommended
The trader replied (on 28/03/2017)
Short and sweet review Wayne, thank you! I will pass your words onto Andrei who is quickly becoming a customers favourite.
Andrei was great
Customer Service
Quality
Value
Very helpful and efficient. Pleased with the work done.
Debbie, Devon Posted on 22/02/2017 , work completed 22/02/2017
Recommended
The trader replied (on 06/03/2017)
Like many of our customers Debbie you gave Andrei a 5* rating across the board, he mentioned he did various plumbing works for you and nothing about the work surprised or fazed him. Please pass our details on to friends and family :)
Excellent
Customer Service
Quality
Value
Very helpful and a credit to your company.
Terence, Devon Posted on 22/02/2017 , work completed 22/02/2017
Recommended
The trader replied (on 06/03/2017)
Hello Terence, when you called we had the right man for the job a young plumber called Andrei who is quickly becoming the go to guy for all small plumbing works.
Excellent and very professional
Customer Service
Quality
Value
A most professional approach thorough and competent. Good workmanship. Pleasant and agreeable workers 1st rate. Happy to recommend.
Mike, Devon Posted on 21/02/2017 , work completed 21/02/2017
Recommended
The trader replied (on 06/03/2017)
Hi Mike, thank you for leaving Tom H with this review of his work. I will make sure he sees the feedback so he can maintain the high standard we expect. He was able to fit your shiny new Worcester Bosch Greenstar 29CDi classic complete with a 7 year warranty with no problem at all.
Very pleased
Customer Service
Quality
Value
Very pleased with the work carried out. Engineer very helpful and neat worker.
Edward, Devon Posted on 20/02/2017 , work completed 20/02/2017
Recommended
The trader replied (on 06/03/2017)
Short and sweet review there Edward, Tom M who installed your Worcester Bosch Greenstar 25i is a great installer and he really likes to challenge himself, you now have a great 7 year parts and labour guarantee.
Very good job
Customer Service
Quality
Value
Very professional installation. Good customer service, very pleased with the job.
Linda, Devon Posted on 16/02/2017 , work completed 16/02/2017
Recommended
The trader replied (on 06/03/2017)
Thank you for the review Linda, when we were booking this boiler installation we knew we had to allow time for 2 engineers as it was a job you wanted to be done as quickly as possible, we sent John and Jesse to install your Worcester Bosch Greenstar 28CDi compact. Because you allowed a WAI to do this work you now have a 10 year labour and parts guarantee.
New boiler
Customer Service
Quality
Value
I researched several local and national suppliers before choosing SWPS. They were not the cheapest but they were the most professional. The work took longer than anticipated but all completed to a high standard. On time and clean.
Which? Trusted Traders Consumer Posted on 13/02/2017 , work completed 13/02/2017
Recommended
The trader replied (on 06/03/2017)
Firstly, Mr Fraser we would like to say thank you for choosing us to complete your boiler installation, from the survey we completed you acknowledged that we were the only company to quote you for everything you asked which is why we believe you chose us. Secondly, thank you for your understanding when one of our engineers was taken very unwell the week we were doing your install which did extend our stay at your home by 24 hours. We do hope you really make the most of your new Worcester Bosch 32CDi compact that Tom H fitted for you which has a 10 year parts and labour guarantee.
Prompt & professional
Customer Service
Quality
Value
No hesitation in using S.W Plumbing again. First class attention. The operator, Tom, was excellent.
Robert, Devon Posted on 08/02/2017 , work completed 08/02/2017
Recommended
The trader replied (on 20/02/2017)
Thank you for letting us fit your new bathroom Robert, Tom Heath came to us with a wide skill set and bathrooms are definitely something we want him doing.
Great job, professional clean and prompt.
Customer Service
Quality
Value
A professional, reliable company.
Geoffrey, Devon Posted on 06/02/2017 , work completed 06/02/2017
Recommended
The trader replied (on 20/02/2017)
Thank you for the review Geoffrey, if you have any further plumbing or heating concerns just call us on 01803 615000.
Brilliant job
Customer Service
Quality
Value
Andrei found very good solution to very tricky job. Good workmanship and cleaned up afterwards very well. Very polite. Tested afterwards.
Roger, Devon Posted on 03/02/2017 , work completed 03/02/2017
Recommended
The trader replied (on 20/02/2017)
Thank you for the review Roger, Andrei is quickly becoming the man for every job.
Great job
Customer Service
Quality
Value
Great job, highly recommended.
Nigel, Devon Posted on 02/02/2017 , work completed 02/02/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for the review Nigel, you had the delightful Andrei fit your towel rail.
Brilliant job
Customer Service
Quality
Value
Highly recommended. Fast efficient service. Friendly.
Liam, Devon Posted on 02/02/2017 , work completed 02/02/2017
Recommended
The trader replied (on 20/02/2017)
Thank you very much for this fantastic review Liam, we sent Tom Heath and Jesse along to install your new Worcester Bosch Greenstar 28CDi with a filter and a WAVe. You can now enjoy a huge 10 year parts and labour guarantee, I will pass on your comments to the team.
Great job
Customer Service
Quality
Value
Excellent service from start to finish. Wouldn't hesitate to recommend.
Derek, Devon Posted on 01/02/2017 , work completed 01/02/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for letting us deal with replacing your new boiler Derek, from the initial survey to the completion of the job we thought you were a delight to do work for. You had our fan favourite John install your Worcester Greenstar 28CDi compact with a 10 year parts and labour guarantee, ENJOY!
Very happy
Customer Service
Quality
Value
Very happy with service.
J, Devon Posted on 30/01/2017 , work completed 30/01/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for the quick and concise review on our plumber Andrei who fitted your new toilet.
Professional, polite and tidy
Customer Service
Quality
Value
I was full of trepidation for an awkward job - but the gentleman was professional and pleasant to have in the house. He has done the job quickly and efficiently.
Jo, Devon Posted on 30/01/2017 , work completed 30/01/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for the review you have given our plumber Andrei who found a fixed a troublesome leak.
Polite and efficient
Customer Service
Quality
Value
The plumber arrived on time, was polite and efficient. The job was done quickly and appears satisfactory, although at time of writing hasn't been tested. Very tidy and will use this firm again.
Michael, Devon Posted on 27/01/2017 , work completed 27/01/2017
Recommended
The trader replied (on 31/01/2017)
Thank you for leaving us a review Michael it is much appreciated, we aim to complete all works as quickly as possible as we do not charge a call out or travel time for any job we attend. Please pass our details onto friends and family who may need our help in the future.
Highly professional
Customer Service
Quality
Value
Prompt arrival at expected time. Very tidy and efficient, overall an excellent job.
David, Devon Posted on 27/01/2017 , work completed 27/01/2017
Recommended
The trader replied (on 10/02/2017)
Your review is exactly what we expect from our team at SWP, we want to be recommended by all of our customers to their friends and family. You had a star plumber Andrei fit your two radiators.
Excellent service
Customer Service
Quality
Value
Prompt on call out, on assessment of need and on doing the work. Engineer was quick, neat and tidied up well.
Michael, Devon Posted on 25/01/2017 , work completed 25/01/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for the great review Michael, we will pass on your comments to the engineer. Please give our number to family, friends and colleagues.
John Hikins, the superstar.
Customer Service
Quality
Value
We want you to know that we are very pleased with the quality of service that John has provided. We sincerely appreciate his responsiveness and the way he conducts his business. We have recommended your company, and most importantly your number one installer, Mr Hikins, to others because of our satisfaction with his service. We look forward to doing business with you for years to come. Well done John.
H, Devon Posted on 20/01/2017 , work completed 20/01/2017
Recommended
The trader replied (on 10/02/2017)
Thank you for such a great and detailed review, its so good I thought John had written it himself! We were very happy to complete your installation of a Worcester Greenstar 30CDi classic with a 7 year parts and labour warranty aswel as a new Greenstore cylinder.
Excellent job
Customer Service
Quality
Value
Excellent, fast & efficient service. Would recommend.
Jeff, Devon Posted on 19/01/2017 , work completed 19/01/2017
Recommended
The trader replied (on 31/01/2017)
Thank you for the review Jeff, it was our engineer Tom Martin who completed your installation of a Worcester Bosch Greenstar 25i boiler, you now have a great 7 year parts and labour guarantee. We will be in touch next year for the first service.
Professional & highly competent service
Customer Service
Quality
Value
A professional and courteous service which I would happily recommend to anyone else needing a plumber in the Torbay area.
Paul, Devon Posted on 18/01/2017 , work completed 18/01/2017
Recommended
The trader replied (on 31/01/2017)
We honestly only expect 5* reviews Paul so thank you for the glowing report, you had one of our newest team members Tom Heath complete your installation of a Worcester Bosch Greenstar 28CDi compact with a 10 year parts and labour guarantee.
Excellent!
Customer Service
Quality
Value
Andrei carried out the work with great care, quickly and efficiently. He explained everything he was doing and the various options so that I could make informed choices. He was prompt, polite, and I will definitely recommend him.
Mary, Devon Posted on 17/01/2017 , work completed 17/01/2017
Recommended
The trader replied (on 19/01/2017)
Thank you for the review Mary, Andrei is fast becoming our go to guy for plumbing works. He really is a customer favourite for his tidy work and quick understanding of what the job requires. He was very interested in your home, swapping the kitchen and living room around, I will pass your comments to him.
Super Tom
Customer Service
Quality
Value
Two good jobs.
Jeannie, Devon Posted on 17/01/2017 , work completed 17/01/2017
Recommended
The trader replied (on 31/01/2017)
It is unbelievable how quickly we did all of the work you needed Jeannie, you only called us out for a boiler breakdown and unfortunately it was beyond repair! But dont fear as we were able to get a new Worcester Bosch Greenstar 25i boiler installed around your kitchen fitters and then fit your new hob at the end of the same week! Tom Heath earned his crust on this one.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.