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Trusted Traders

Staunch And Flow Limited

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4.9

12 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed

About

Staunch and Flow is a small, experienced, and cost-effective London-based plumbing/heating engineering firm. We specialise in kitchen and bathroom refurbishment. Our staff are punctual, respectful and are known for their depth of knowledge, going that extra mile to help our customers.

We aim to provide you with great value for money. Prices are fixed for straightforward works - we'll provide a prompt estimate for any additional works/parts that might be required to complete a job. For more complicated work, we'll want to come and see the site and discuss what's required first. All our work is guaranteed for a year.

Our vastly experienced core plumbing team are prompt, tidy and efficient, but are always happy to take the time to explain what we're doing and why. We're Gas-Safe (CORGI), Aga- and Rayburn-accredited and work with all types of heating systems, including Green technologies.

We also run a plumbing course for beginners, so that our customers can learn to do the simple jobs for themselves

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Bathroom fitters

    • Bathroom design services
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom suppliers
  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
  • Builders

    • Building services
    • Extensions
    • Plastering
  • Painters and decorators

    • Painting contractors
    • Exterior decorating
    • Interior decorating
  • More Services

    • electrical
    • boiler installer
    • flooring
    • ufh
    • tiling
    • aga

Customer reviews

4.9
12 reviews
Customer Service
5.0
Quality
5.0
Value
4.6
Sort by
No hot water, plumber required
Customer Service
Quality
Value
They gave a time of arrival and were on time, actually half an hour early! Solved my hot water issue. New part was required and not easily available but I knew a place not too far away. They went and got it and installed it very efficiently. I had made a earlier deposit and when the work was done paid the rest on the mobile phone of the plumber. The company emailed me the invoice immediately as fully paid. Outcome - very happy customer.
Customer in Greater London26/02/2020
Fixing a leak in the kitchen ceiling which involved removal of the ceiling, cleaning and changing the pipes, replacing allan repainting.
Customer Service
Quality
Value
Dan, the tradesman, was outstanding in his ability to identify the source of the problem and address it in a competent and practical way. He was respectful, pleasant and reliable. I would recommend him to other friends and colleagues.
Customer in Greater London04/02/2020
Very happy with service
Customer Service
Quality
Value
Company came highly recommended by a neighbour so when my boiler broke down I called straight away. Lady on the phone was very professional and gave me a run down of prices and a choice of appointment times. The young chap who attended was polite and friendly (can't remember his name - sorry!) and explained exactly what the issue was and how much it would be to repair. He then went and got the parts from a local plumbing shop and my boiler was up and running the same evening. Hopefully my boiler won't pack in again but wouldn't hesitate to use this company in the future for other jobs.
L.P. Greater London27/08/2019
Very helpful initial advice on the phone
Searched on Google, then had a 15 minute chat on the phone with someone called Lloyd who advised clearly and objectively on a range of options for cooking and central heating. Will definitely come back to them for future work!
Customer in Greater London19/07/2019 (Reviewer did not use service)
New Bathroom and Loo
Customer Service
Quality
Value
They redid bathroom and the downstairs loo. They were very efficient and took great care to do the highest possible quality work. They also tidied up everywhere after the work was finished. We are very pleased with the result which looks lovely.
Cheyne22/12/2017
Bathroom remedial work
Customer Service
Quality
Value
This was a really good service as I needed someone to quickly remedy a botched job by a previous plumber. Tom provided a clear fair and accurate quote. He was punctual, courteous, professional and did a great job to a high standard and all within the time and costs he quoted. Highly recommend
Mary Prince16/10/2017
Considerate, communicative, clean, efficient.
Customer Service
Quality
Value
When Staunch and Flow checked the gas reading after servicing my boiler they discovered a leak beneath the fitted wooden floor of the kitchen. The two craftsmen sent to attend were considerate, communicative,clean and efficient. The job so well done that there are no signs a problem existed. They warned me when traffic held up their arrival, were professional about the security of our flat, kept upheaval down to a minimum and left us with the comforting knowledge of whom to call in the future. Thank you.
2010-12-25 11:23:59.10306/03/2017
An Excellent Plumber in West London
Customer Service
Quality
Value
This non-emergency problem was reported during the morning and a named plumber booked for 14.30 the same afternoon. A phone call from the office, well in advance, let us know that he was delayed on another job for half an hour and he arrived at 15.00. A leaking connection inside the tap and a badlly fitted and corroded waste were quickly diagnosed and the plumber drove my wife to the nearest supplier to select and buy replacements. These were fitted and the job completed, all within the hour. Excellent professional, helpful and polite service; absolutely no time-wasting. Very highly recommended.
N92281813920/12/2016
Excellent Bathroom Repair & Refit for Water Leak
Customer Service
Quality
Value
I'm not one to post reviews unless I'm impressed (or horrified) by the quality of a job but I really feel Staunch and Flow deserve this good review. I'll definitely be using them again in the future. Their customer service is excellent, they're thoroughly nice people, lovely to deal with, efficient and professional. A quality plumbing service. Thanks Sam!
kcwalker15/11/2016
Emergency Call Out - Here in less than 30mins, fixed in less than 30mins
Customer Service
Quality
Value
Drilled into a wall and burst a pipe. Unable to stop water flow as central heating had to drain. They turned up quickly and fixed the leak and reset and repressurised the heating system. BEST SERVICE EVER!!! Only charge was a very reasonable £85 call out charge.
2011-08-06 16:12:03.38715/08/2016