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Staunch And Flow Limited


14 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed


Staunch and Flow is a small, experienced, and cost-effective London-based plumbing/heating engineering firm. We specialise in kitchen and bathroom refurbishment. Our staff are punctual, respectful and are known for their depth of knowledge, going that extra mile to help our customers.

We aim to provide you with great value for money. Prices are fixed for straightforward works - we'll provide a prompt estimate for any additional works/parts that might be required to complete a job. For more complicated work, we'll want to come and see the site and discuss what's required first. All our work is guaranteed for a year.

Our vastly experienced core plumbing team are prompt, tidy and efficient, but are always happy to take the time to explain what we're doing and why. We're Gas-Safe (CORGI), Aga- and Rayburn-accredited and work with all types of heating systems, including Green technologies.

We also run a plumbing course for beginners, so that our customers can learn to do the simple jobs for themselves

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler repair
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Bathroom fitters

    • Bathroom design services
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom suppliers
  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
  • Builders

    • Building services
    • Extensions
    • Plastering
  • Painters and decorators

    • Painting contractors
    • Exterior decorating
    • Interior decorating
  • More Services

    • electrical
    • boiler installer
    • flooring
    • ufh
    • tiling
    • aga

Customer reviews

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14 reviews
Customer Service
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Great work & kept us in the loop
Customer Service
Staunch & Flow helped my wife and me plan and carry out a complete renovation of our 1BR flat. This included stripping the bathroom and the kitchen 'down to the studs' and completely replacing them; also removing old built-in bedroom wardrobes, replacing most of the light fixtures, servicing the boiler and more. Sam helped us plan the project, choose the right fixtures and set a realistic budget. Even though we moved out of London for the project and were busy with our jobs, Lucian kept us involved using WhatsApp videos and photos. They really did a fine job, sticking to the timeline we had set and delivering the project on budget (apart from some changes that we agreed along the way). Even the inevitable bits of 'snagging' they have dealt with cheerfully and promptly. S&F are really great to work with, and we recommend them.
Customer in Greater London Posted on 11/07/2023 , work completed 31/05/2023
The trader replied (on 13/07/2023)
Thank you for your recommendation and your kind words regarding Sam and Lucian's work.
Great people, excellent work
Customer Service
I have used Staunch & Flow for regular plumbing jobs for several years and they have always been reliable, knowledgeable and efficient. When I realised they also did building work I asked them to build a new bathroom at the top of the house by knocking through into the attic. The job required some engineering, building, plumbing, tiling and electric expertise and their builders were able to provide all these. The supervisor/surveyor was very pleasant and helpful and the foreman and 2 builders were just fantastic-very hard working, clean, reliable and helpful. They sent pictures and debriefed on a regular basis and the job was finished within 3 weeks, even though there was a good deal of structural and building work to do. The best thing about them is their willingness to address and solve problems-this is an old house and unexpected problems always arise. They would explain the issues, discuss them and suggest solutions. And they were always cheerful and pleasant even when things did not go according to plan!
Customer in Greater London Posted on 02/04/2021 , work completed 22/02/2021
The trader replied (on 24/06/2021)
Thank you for taking the time to leave a review. It is much appreciated.
Unusual/dubious charge for the provision of a quote!
I contacted ‘Staunch and Flow’ with a view to obtaining a quote for some plastering work. 'Staunch and Flow' replied to my enquiry, stating that they had someone available to visit the property and provide a quote, and that there would be an associated charge of £85 + VAT should I wish to arrange such. This was to be charged in advance of the tradesperson's visit, and would be refundable should I go on to instruct them to complete the associated works. I've never known any company/tradesperson to charge for the provision of a quote! None of the other 'Which Trusted Traders' I contacted requesting the same, attached any such associated charge! This, the fact that they required the money for doing so 'in advance', and that it would then be refundable should I instruct them further, seemed highly unusual to me. The refund element, to my mind, seems a ploy/tactic to ensure, or at least tip the balance in the company’s favour, as far as the consumer's likely selection of their company's services - as I imagine most people elect to acquire the quotes of at least 2-3 tradespeople before deciding upon who to proceed with; and if they are at least equally satisfied with this company's quote, or even perhaps slightly less satisfied, are likely to choose to instruct them, so as to get their money back. To me, the whole approach of this company in this instance, was cheeky, improper, and quite frankly dubious! Not an approach or words I would associate with a 'Trusted Trader'.
Customer in Greater London Posted on 01/12/2020 (Reviewer did not use service)
The trader replied (on 12/01/2021)
We do not charge a call-out fee. This is confirmed on our website.
No hot water, plumber required
Customer Service
They gave a time of arrival and were on time, actually half an hour early! Solved my hot water issue. New part was required and not easily available but I knew a place not too far away. They went and got it and installed it very efficiently. I had made a earlier deposit and when the work was done paid the rest on the mobile phone of the plumber. The company emailed me the invoice immediately as fully paid. Outcome - very happy customer.
Customer in Greater London Posted on 26/02/2020 , work completed 25/02/2020
The trader replied (on 12/01/2021)
Thank you. We were happy to help.
Fixing a leak in the kitchen ceiling which involved removal of the ceiling, cleaning and changing the pipes, replacing allan repainting.
Customer Service
Dan, the tradesman, was outstanding in his ability to identify the source of the problem and address it in a competent and practical way. He was respectful, pleasant and reliable. I would recommend him to other friends and colleagues.
Customer in Greater London Posted on 04/02/2020 , work completed 03/02/2020
The trader replied (on 12/01/2021)
Thank you for your positive comments regarding Dan's work.
Very happy with service
Customer Service
Company came highly recommended by a neighbour so when my boiler broke down I called straight away. Lady on the phone was very professional and gave me a run down of prices and a choice of appointment times. The young chap who attended was polite and friendly (can't remember his name - sorry!) and explained exactly what the issue was and how much it would be to repair. He then went and got the parts from a local plumbing shop and my boiler was up and running the same evening. Hopefully my boiler won't pack in again but wouldn't hesitate to use this company in the future for other jobs.
L.P. Greater London Posted on 27/08/2019 , work completed 31/07/2019
The trader replied (on 15/01/2021)
Thank you for recommending us.
Very helpful initial advice on the phone
Searched on Google, then had a 15 minute chat on the phone with someone called Lloyd who advised clearly and objectively on a range of options for cooking and central heating. Will definitely come back to them for future work!
Customer in Greater London Posted on 19/07/2019 (Reviewer did not use service)
The trader replied (on 15/01/2021)
Thank you for contacting Staunch and Flow. We are always happy to provide help over the telephone.
New Bathroom and Loo
Customer Service
They redid bathroom and the downstairs loo. They were very efficient and took great care to do the highest possible quality work. They also tidied up everywhere after the work was finished. We are very pleased with the result which looks lovely.
Cheyne Posted on 22/12/2017 , work completed 22/12/2017
The trader replied (on 15/01/2021)
Thank you for taking time to post a review. We very much appreciate your comments.
Bathroom remedial work
Customer Service
This was a really good service as I needed someone to quickly remedy a botched job by a previous plumber. Tom provided a clear fair and accurate quote. He was punctual, courteous, professional and did a great job to a high standard and all within the time and costs he quoted. Highly recommend
Mary Prince Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 15/01/2021)
Thank you for your review and your kind comments regarding Tom and his work.
Considerate, communicative, clean, efficient.
Customer Service
When Staunch and Flow checked the gas reading after servicing my boiler they discovered a leak beneath the fitted wooden floor of the kitchen. The two craftsmen sent to attend were considerate, communicative,clean and efficient. The job so well done that there are no signs a problem existed. They warned me when traffic held up their arrival, were professional about the security of our flat, kept upheaval down to a minimum and left us with the comforting knowledge of whom to call in the future. Thank you.
2010-12-25 11:23:59.103 Posted on 06/03/2017 , work completed 06/03/2017
The trader replied (on 15/01/2021)
Thank you for recommending us and taking the time to leave a review.