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Trusted Traders

Stephen Smith & Son

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5.0

15 Reviews

About

Established since 2002, we are a well-regarded, family business dedicated to providing a first class, efficient and reliable service to our customers.

Our qualifications, training and experience allow us to offer a full range of installation, maintenance and repair work. We are registered with Gas Safe, Oftec, the Chartered Institute of Plumbing and Heating Engineers and are Worcester Bosch Accredited Installers.

We are proud that much of our business comes from personal recommendation and hope that this is a reflection of our commitment to providing professional, fair and honest trading.

What we do

  • Plumbers

    • Emergency plumbing services
  • Gas installers

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
  • More Services

    • natural gas
    • lpg and oil. landlord inspections.

Customer reviews

Reviews summary

5.0
15 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
On time, on quote - pleased we choose them
Customer Service
Quality
Value
We wanted to replace our 20 year old heating & hot water boiler with a more energy efficient and modern condensing boiler. Lots of positive local reviews as well as being an approved Worcester Bosch installer, meant we chose Stephen Smith for one of our quotes. They proved to be competitive and we were impressed with the attention to detail about options to overcome the slightly different layout of the new boiler to the old, within the confines of a standard kitchen cabinet. We agreed the price and start date and Matt Smith and Kieran turned up on time and set about protecting all the work areas (floors, counter tops etc). We wanted a few radiators changed and a Nest thermostat installed at the same time, but the new boiler was up and running by the end of day one, circulating a flush system cleaner overnight. It was a relief not to be left without heating or hot water during a cold spell. All the work was completed promptly on day two and we are really impressed with the result and the difference the new boiler, pump and filter make to our heating system. Highly recommended.
Stephen B20/11/2017
Consistently great service.
Customer Service
Quality
Value
The whole team worked on my son's house, redoing the heating, installing an ensuite bathroom (cast iron bath etc) and sorting the gas supply. The service is excellent. They keep to appointments, work efficiently and are a great bunch of lads. Have had them in more recently to sort my old boiler and again received the same excellent service. No hesitation in recommending Steve, Matt and their team.
David L14/10/2017
Good Service
Customer Service
Quality
Value
I recently had my boiler serviced and found Stephen to be punctual, informative and efficient. As I had arranged a days leave from work this does count for a lot plus the fact that a part required could be sourced straight away and replaced without delay. The service is backed up by efficient admin and all calls were returned. So simple but so many traders don't do it. Would recommend and will use again.
Mike H, Solihull28/04/2017
Recommended
Customer Service
Quality
Value
Stephen and his son Mathew fitted a new boiler (Worcester) for me in 2012, unfortunately there was a leak somewhere in the system and visits from Worcester confirmed there was nothing wrong with the boiler and that there was a leak in the system. It took several visits and lifting of wooden floors until the leak was discovered order a concrete floor in the conservatory. He advised sealing off the pipes and fitting electric heaters in the conservatory, rather than lift the concrete floor at great cost. He fitted the radiators and everything was great. I have always been happy with the prompt, flexible dates and timing each year for the boiler service. Work has always been completed cleanly and proficiently, they are friendly and take their shoes off when entering my house. I have no complaints about Stephen Smith and Sons work and have recommended them to others who need an excellent plumber and heating engineer.
Jane, Solihull21/12/2015
Exceptional Company
Customer Service
Quality
Value
Stephen Smith and his son Mathew have recently installed a new hot water and central heating system to replace my original inefficient and aging system (that was at least 20 years old). They were responsible for the whole project from specification and procurement through to installation. Thanks to this upgrade I am saving a small fortune on my fuel bills. Their depth of knowledge is exceptional and their quality of work is first class. A truly professional and friendly company that I would recommend to anyone!
Andy and Angela14/02/2015
Reliable professional service
Customer Service
Quality
Value
I have known this family company for many years during which I have had new boiler installation and regular annual services. I have no hesitation in recommending the work, reliability and customer service attitude.
Carver12/02/2015
Excellent Service, Highly Recommend.
Customer Service
Quality
Value
Stephen Smith and his Son Matthew have been servicing our boiler and Fire for five years now. They were our first choice to supply and replace our boiler, shower, and some radiators. The work was carried out efficiently and to high standard. Our house is an old farmhouse and it put up a fight to be bought up to date, Stephen and Matthew did a brilliant job, they are friendly and tidied up after themselves. We are delighted with the quality of the products supplied. We would highly recommend their services.
BevPaul22/01/2015
High quality, efficient boiler installation
Customer Service
Quality
Value
Stephen Smith and Son installed our new Worcester Bosch boiler. Very efficient and smooth installation and would recommend for similar jobs.
Ian Mac02/01/2015
friendly and efficient
Customer Service
Quality
Value
We have had regular servicing of our complex central heating system, repairs when there has been a sudden breakdown and re-siting and changing of radiators during the past couple of years. We are very happy with the quality of workmanship. Phone messages are responded to quickly and we can strongly recommend this company for any gas central heating problem.
CMR10105458331/12/2014
COMPETENT, EFFICIENT & RELIABLE
Customer Service
Quality
Value
We are very happy to recommend Stephen Smith and son Matthew for any plumbing and heating installation, servicing or repairs. They are reliable and honest and have carried out a variety of jobs over the years, for us and other members of our family, with competence, expertise and friendliness.
D17/12/2014