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Endorsed by Which?
Steve Franklin & Sons Co Ltd
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
We are a local family run business established in 1994, incorporated in 2008, with many years of experience installing quality home improvements. Our main specialities are upvc windows and doors, Composite or Ali doors, but we can accommodate most property home improvements. We also offer a repair service for older installations of double glazing.
Although based in Steyning, we work anywhere within the Sussex area.
Steve Franklin and Sons take care to install only quality, high performance products and provide our customers with superior levels of customer service. This means that we do not need to use high pressure sales and do very little advertising, as much of our business comes through recommendation and repeat business.
Domestic installations are covered by a 10 year Insurance backed guarantee.
We are:
Members of FENSA (since its launch in 2002) and abide by Part L of building regulations.
Members of West Sussex County Council Trading Standards 'Buy with Confidence' scheme.
What we do
Glaziers
- Double glazing installation
- Timber windows
- Sash windows
- Replacement window services and repairs
- Aluminium Windows
- Double glazed units
- Double glazing repair
- Triple Glazing
- UPVC Windows
- Velux windows
Doors
- Bi-fold doors
- Timber doors
- Patio doors
- Aluminium doors
- Composite doors
- Door repairs
- French doors
- Front door
- UPVC doors
Double glazing
- Double glazing installation
- Double glazing repairs
Conservatories
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
120 reviews
Recommended
Recommended
by 100% of customers
Sort by
My Review
Customer Service
Quality
Value
Absolutely fantastic work and great product fitted. Really prompt time keeping and tidy work. Price was that quoted and no increase.
Diane, West Sussex
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Replacement of 2 sets of patio doors. Work was carried out efficiently and special attention was taken to the finish, where new doors were not quite the same as old ones. Excellent work by 2 very personable workmen.
Susan, West Sussex
, work completed
Recommended
Superb job
Customer Service
Quality
Value
We chose Steve Franklin to replace our old double glazing units with new ones. Steve has a very good reputation & after seeing the work that he has completed, it is fully justified. Prompt timekeeping, courteous & thoroughly professional. Would have no hesitation in recommending Steve to anyone needing double glazing services.
Ian, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Great job
Keith, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Work undertaken at property in Steyning. Excellent service.
M, East Sussex
, work completed
Recommended
Excellent all round
Customer Service
Quality
Value
Perfect job.
John, West Sussex
, work completed
Recommended
Very good job
Customer Service
Quality
Value
Very good job done in spite of difficulties due to location.
John, West Sussex
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Job well done as usual, prompt, professional & excellent craftsmanship.
Frank, West Sussex
, work completed
Recommended
Professional service throughout
Customer Service
Quality
Value
We chose Steve Franklin & Sons for our windows as we were more than happy with previous work entrusted to them. They offer a quick and professional service and are more than happy to spend time making sure we received the right units for the job within our budget. Customer satisfaction is high on their agenda. Would certainly use again
Peter, West Sussex
, work completed
Recommended
Very pleased. Recommended.
Customer Service
Quality
Value
Steve was very helpful, listening to our wishes and spending time suggesting solutions and options. Installations went smoothly. Team friendly and polite. We would definitely recommend.
W, West Sussex
, work completed
Recommended
Great job
Customer Service
Quality
Value
They were very polite and professional and did a great job.
Andrew, East Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Very pleased, polite, clean and tidy. Would recommend to anyone.
Peter, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Experienced and knowledgeable. Courteous and careful whilst working. Good value for money with quality service and products. Tidy and considerate.
Mark, West Sussex
, work completed
Recommended
Excellent.
Customer Service
Quality
Value
From initial visit to completion, it was excellent.
Sue, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Courteous, on time, ultra tidy & a sensible price. Good quality product.
Shan, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
I thought the price was very reasonable. The men worked extremely hard and had a pleasant manner. I'm very pleased with my new conservatory.
Penny, East Sussex
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Friendly family firm. Clear on cost, no hard sell. Very reasonable high quality windows put in by friendly courteous and highly professional grafters. Would highly recommend. We will definitely use them again for further work.
Hayley, West Sussex
, work completed
Recommended
Efficient and friendly.
Customer Service
Quality
Value
Replaced windows/doors on two fourth-floor flat rooms. Arrived on time, job completed on schedule. Pleasant and efficient, and would not hesitate to use again.
Peter, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Unhesitatingly recommended.
L, West Sussex
, work completed
Recommended
Efficient and friendly.
Customer Service
Quality
Value
Friendly and efficient staff, work looks good and tidy finish. Had all windows and doors replaced, truth will be if they last!
Which? Trusted Traders Consumer
, work completed
Recommended
As good as one could hope for.
Customer Service
Quality
Value
A perfect job, from inception to completion. A fine professional team!
Andrew, West Sussex
, work completed
Recommended
A professional team.
Customer Service
Quality
Value
We found Steve on the Which Traders website. We have had fantastic service throughout and are very pleased with the work carried out. Steve and his sons worked conscientiously, cleanly and on time. Would definitely recommend their firm.
Sue, West Sussex
, work completed
Recommended
Very happy with quality of work.
Customer Service
Quality
Value
Disappointed in delay in starting work after confirming order.
Steve, Hampshire
, work completed
Recommended
Great job, polite & tidy
Customer Service
Quality
Value
Very professional workmanship, courteous and did a great job and good clean up on completion.
Sylvia, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
I found this company online and chose them based on general customer reviews to replace a front door and frame. From initial visit, through quoting, ordering and installation they have been extremely helpful, friendly and professional. The work was carried out on 28/04/15 to a very high standard of workmanship. The quality and finish is excellent. I thoroughly recommend this company.
Graham, West Sussex
, work completed
Recommended