Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Endorsed by

Which

?

Trusted Traders

Stoake Ltd

Logo on white
Opening Hours
Today - 10:00–18:00
  • Monday 10:00–18:00
  • Tuesday 10:00–18:00
  • Wednesday 10:00–18:00
  • Thursday 10:00–18:00
  • Friday 10:00–18:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb stoake logo which trusted traders 02

4.8

16 Reviews

About

Stoake is a wood burning stove shop in London, England. We stock a wide range of quality log burners including Charnwood, AGA, Jotul, Stovax, ESSE, Burley, and Scan.

As well as selling stoves we also provide high quality wood stove installation services in-house. We specialise in Defra approved wood stoves, HETAS compliant installations, complex twin wall flue systems and boiler stoves for wood fired central heating.

We're also certified to install a range of other energy technologies and can offer comprehensive renewable heat and power systems. We can take Victorian terraces entirely off-grid.

Get in touch for free quotes, consultation and site surveys.

www.stoake.co.uk

Social:
https://www.instagram.com/StoakeLtd/
https://twitter.com/StoakeLtd/
https://www.facebook.com/StoakeLtd/
https://www.linkedin.com/company/stoake-ltd/
http://www.houzz.co.uk/pro/StoakeLtd/
https://uk.pinterest.com/StoakeLtd/
https://plus.google.com/+StoakeUK/

What we do

  • Fireplace and stove installers

  • Renewable energy

    • Biomass
    • Solar water heating
    • Solar panels
  • Gas installers

  • More Services

    • wood burning stove installation
    • wood stove central heating

Customer reviews

Write a review of Stoake Ltd

Review title Required field

150 characters maximum

Enter your review

1500 characters maximum

Rate this trader on

By posting a review you are agreeing to our terms & conditions, and review guidelines

Reviews summary

4.8
16 reviews
Customer Service
4.9
Quality
4.8
Value
4.8
Sort by
Can't Recommend Enough - Brilliant Service
Customer Service
Quality
Value
I contacted Stoake to supply and fit a burner for my living room and I can’t recommend them enough. From start to finish they gave a slick and professional service, the burner was fully installed and functional around 3 weeks after I made first contact and most of that was to do with me dithering on which burner to buy. The first visit included measuring up, giving advice on which burner to choose (we have a very narrow chimney stack) and providing a quote, post visit. Once I made the burner decision it was really simple, we set a date for someone to prepare the chimney stack then a week later (once the plaster had dried) they came to fit the burner itself. Everyone involved in the installation was really nice, friendly, considerate and very well educated a far cry from your typical jack the lad. If you’re planning on getting a burner fitted I’d look no further.
Joseph10/11/2016
A really good experience
Customer Service
Quality
Value
Every touch point with this company has been positive. From planning, through to installation and customer support, we feel there is a consistent approach to doing the job well and at a high level. Very impressed and I would highly recommend.
2010-11-22 14:15:32.2426/05/2016
Very professional, and friendly service
Customer Service
Quality
Value
From the moment I rang to enquire about purchasing a woodturner until it was installed I have been very pleased. The standard of work is excellent, the fitters were very knowledge, very tidy and respectful of my property and happy to answer any questions. I was kept informed at each stage of the service and highly recommend this company if you need a stylist wood burner.
Kathie13/04/2016
Bespoke Hearth Solution
Customer Service
Quality
Value
Stoake went the extra mile to create a bespoke hearth solution for us at our home in Ealing. We were particularly impressed with the customer service provided by every member of the team and the quality of the solution provided. Stoake are not the cheapest on the market but in my opinion they are certainly one of the best. Thank you Marcus, Vanessa, Nigel and Pavo!
2011-07-31 12:56:25.32312/04/2016
Highly professional service with fantastic quality
Customer Service
Quality
Value
We were so pleased with the installation of our woodburner. All people we dealt with were professional, trustworthy and friendly and the quality of the work is also exceptional. Would and will recommend.
Steve Jones26/03/2016
The trader replied (on 08/04/2016)
Hi Steve thanks for the review. Installations like yours that have partially removed chimney stacks aren't the simplest of jobs but we pride ourselves on having the technical ability to undertake them without issue. It was a pleasure. Keep in touch, Marcus Stoake
Highly Recommended...
Customer Service
Quality
Value
A very courteous, professional and respectful company who quoted and installed a fantastic new wood burning stove into our home in Holland Park at a very reasonable price. It's great to come across new companies staffed by highly competent and motivated young people providing an outstanding service. If you are thinking about installing a wood burner stove - this is the place to go in London.
thasler08/02/2016
The trader replied (on 12/04/2016)
Hi Tom thanks for the review. We understand that half the job is customer service so it's good to hear this has been well received. Keep in touch, Marcus Stoake
Highly recommend
Customer Service
Quality
Value
The team at Stoven recently installed a Wood burning stove at our home in NW London, from the initial call with Marcus, site visit from Nigel to the final installation by Henry and Andreas I always found them professional and polite and were very accommodating working around the other works going on in the house. We love the stove and I would highly recommend Stoven Jay
Site User27/07/2015
The trader replied (on 13/04/2016)
Hi Jay good to hear you're happy with our service. If you're ever in Willesden pop by our new showroom and say hi: Stoake, 80 Harlesden Road, London NW10 2BE. Take care, Marcus Stoake
Grievances with the group
Customer Service
Quality
Value
Stovesonline pointed me to these installers and between the two companies I was sold a stove which was incompatible with my smoke free location. I was quoted £100 for The Work Group's chimneysweep who, upon completion asked if I would be paying him personally, leaving me an invoice for £50. Had I paid him that would have been the end of the matter, but Marcus invoiced me for an extra 20per cent VAT. He also accused stovesonline for providing the wrong stove, stating that they would be picking up the installation costs. With respect, I pointed out that his company, being based in the London area are expected to be familiar with the stove models unsuitable for my area (south west London). Stovesonline admitted they had made a mistake, but didn't know how it happened. I stressed in an e-mail prior to this incident that I would be relying on their guidance and expertise. The exchange of stoves took place with me at home to greet Nigel, but Marcus arrived and left my premises without a word to me; After that, Nigel was really taken aback when I refused to accept an old, ash covered Morso bag containing five holes. He said it had been inside the new stove; I insisted on retaining my original one, still in pristine condition. More explicit details about my experience are available, but I would never contact this company again and will contact my local stockist, through Morso, with regret of this entirely distressing incident
CMR40383360517/04/2015
A Which? Trusted Traders staff member replied on behalf of the trader (on 22/06/2015)
We're very sorry this sequence of events has caused you distress and led you to have such a low opinion of us. We always try to be respectful and courteous to our customers and we take pride in the high levels of customer service we provide. We’ve carefully read your complaint and would like to outline how our understanding of the situations differs from yours: We as a company supply and install stoves. We also install stoves that have been supplied by our customers. The stove in question was supplied by yourself for us to install. Before you bought the stove we gave you a site visit free of charge, and we gave you impartial advice and recommendations on the type of stoves we thought to be most suitable for you. You made a decision to purchase a Morso Squirrel from a third party. This stove comes in several different models and although your supplier had intended to dispatch a Morso Squirrel 1430 they actually delivered a Morso Squirrel 1412. The difference between these stoves is that the former is Defra approved to burn wood in smoke control areas and the latter is not. This does not mean the installation was illegal. The stove in question is classed as 'multi fuel’ which means it’s suitable for burning Defra approved smokeless fuels in smoke control areas. At the time of installation we were not aware that a mix up had been made and assumed that the stove delivered was the stove to be installed. As soon as you told us the wrong model had been delivered we liaised with your supplier and came to an arrangement with them to install the new stove at no cost to yourself. We also made arrangements to remove the old stove, repackage it and send it back to your supplier on your behalf. We did this as quickly and efficiently as we were able with no additional charges to you. We feel this is an example of the high level of service and after sales care we provide. We always notify HETAS when we install a stove. They notify building control and they are responsible for posting a certificate of compliance directly to the customer. Immediately after you told us you hadn’t received the certificate of compliance we rang HETAS to investigate. They told us they’d posted you the certificate several weeks before, but it wasn’t sent with recorded delivery and they agreed to send you a second copy post-haste. The chimney sweep was itemised in our written quotation as a sweep with inspection camera. This means that the sweep will clean the chimney and also carry out a CCTV survey to ensure that there are no obstructions in the chimney. It turned out that he didn’t need to use the camera as his experience with his chimney rods told him it was a clear flue. We pass these savings on to our customers as standard and this is why we charged you less for the sweep. We use a sub contractor for this service and we apologise if he caused any confusion by giving you the invoice directly. The Morso bag was taken out of the new stove and handed directly to you. We have no idea how it came to have holes in it but again this was a purchase made by yourself from a third party. When you raised this with us we swapped the bag with the old one from the stove being returned. We understand that having a stove installed in your home is not only a practical decision but is also an emotional investment. We are sincerely sorry that your experience has been such an unhappy one. We also feel that we have behaved with respect and done everything in our power to resolve any issues as they arose whether our responsibility or not. If you have any reasonable requests of us to reconcile this situation we will consider them. And writing as Marcus: I personally apologise for not saying hello when I helped Nigel to switch the stove. I was a little nervous as the last time we'd spoken on the phone you shouted at me for quite some time. I didn’t have an inclination to subject myself to that again, but I also didn’t understand how much my visit would mean to you. Sincerely Marcus Hodgetts and Nigel Meyers Directors | Stoven
Courteous business
Customer Service
Quality
Value
I used this business to put in a wood burning stove with stainless steel flu liner, new central heating boiler, hot water cylinder and redid the whole central heating system. The work was completed very neatly and I found them to be thoughtful throughout.
RDav1209/12/2014
Charlie
Customer Service
Quality
Value
Marcus and the team at The Works Group, Please accept this message as a token thank you for helping us through the entire process of installing our fabulous new wood burning stove. The level of your support and your professional approach towards meeting our criteria was exceptional. The quality and finish of the workmanship is astonishing, and we are extremely grateful. You have all been very ready to help and give wise advice even with the smallest of questions, which is indicative of an attitude that ' nothing is too much trouble'. We would not hesitate to recommend The Works Group Ltd to our friends and family. Charlie, Jo, Gracie and Bump!
Charlie17/10/2014