Endorsed by Which?

Strata Windows

4.9

148 Reviews

Opening Hours
Today - 10:00–17:00
  • Monday 10:00–17:00
  • Tuesday 10:00–17:00
  • Wednesday 10:00–17:00
  • Thursday 10:00–17:00
  • Friday 10:00–17:00
  • Saturday 10:00–17:00
  • Sunday 11:00–15:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Its Official - Strata Windows are officially the FIRST Which Trusted Trader in Staffordshire and Cheshire!

Strata Windows Ltd - Part of the Strata Group.

Strata was established in 1981, based in Stoke on Trent and covering all of Staffordshire, Cheshire and Derbyshire.

Supplier, manufacturers and installers of high quality windows, doors, conservatories and orangeries.
Materials available include Upvc, hardwood or aluminium.

Strata offers a full range of high quality hardwood product, all bespoke made to measure in a range of over 500 colour combinations.

The business is directed by the original management team and, following a management buy out in 2007, three new directors with a collective service record of over 90 years!

Our impressive show centre, based on Festival Park houses every product and material available and is open 7 days.

Staffordshire County Council preferred supplier for over 12 years.

Call us on 01782 279081

What we do

  • Double glazing

    • Double glazing suppliers
    • Double glazing repairs
    • Double glazing installation
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
    • Composite doors
    • Orangeries
  • Conservatories

    • Hardwood conservatories and orangeries
    • Conservatory Roof replacement
  • Glaziers

    • Aluminium Windows
    • UPVC Windows
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
148 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great Company and Fitters
Customer Service
Quality
Value
The guys Andy and Steve, absolutely wonderful they arrived on time very pleasant got on with the work never wasted a minute the weather was over 20c, the windows are beautiful, what a difference they make to all the rooms, I'm really pleased with them the guys cleaned them after, also cleaned all up they left no mess, very trustworthy pleasure to meet them also Gail was very helpful thank you Gail. GREAT COMPANY.
Customer in Stoke-on-Trent Posted on 11/06/2021 , work completed 10/06/2021
The trader replied (on 15/06/2021)
Just wanted to pass on our appreciation for the great review, I am please to see that we met with your expectations and that our installers did a fantastic job. I will pass on your comments to all involved, thanks again! Regards, Rob
French doors - highly recommend Strata
Customer Service
Quality
Value
Strata Windows have recently installed French doors through into our conservatory. Great service from start to finish. Staff are highly trained, polite and professional and work was completed to a high standard. We had several quotes and Strata were competitively priced. It's great to see a company that care about customer service and actually deliver what they say they will. It's a competitive market out there for UPVC suppliers and installers but you won't go far wrong using Strata. Highly recommend.
John in Staffordshire Posted on 17/05/2021 , work completed 12/05/2021
The trader replied (on 19/05/2021)
Good morning John, Really appreciate you taking the time to leave us the review, thank you for the great comments and I'm pleased to see that we have excelled on quality and service. Kind regards, Rob
Malincourt
Customer Service
Quality
Value
We first used this Company 20 years ago and they have completed additional work for us from time to time including doors and windows. The latest job was to replace 3 dormer widows and French windows. We found them very efficient and professional. The work carried out was excellent and the replacements were to a very high standard and quality. We would have no hesitation in recommending Strata Windows for their products and workmanship.
Robert in Staffordshire Posted on 06/04/2021 , work completed 01/04/2021
The trader replied (on 08/04/2021)
Robert, good afternoon I'd like to show our appreciation for your great review and I'm pleased to see that you are more than happy with our quality and workmanship. It was good to read that you would not hesitate in recommending us to family and friends and that you keep coming back to us! Kind regards, Rob
Complete house doors and windows replaced
Customer Service
Quality
Value
This is an excellent company to deal with from sales through to fitting. The product is first class and the fitting was done efficiently and to a very high standard. It's always difficult to single out people when everything has gone so well with the project, but to say that Julie took the original order, the fitters that came Phil and Tony fitted most of the doors and windows and the patio door by Barry and Adam, and Paul scheduled the project. All first class and a credit to Strata. From the work that was done on my house I would have no problem in recommending Strata to anyone. Thank you Strata.
Percy in Shropshire Posted on 17/03/2021 , work completed 18/12/2020
The trader replied (on 18/03/2021)
Percy good morning, following your great review, I wanted to express my gratitude for your kind comments, I was pleased to see that we have excelled with our service and product qualities. In a difficult year for everyone, it's good to read that our efforts and commitment don't go unnoticed. Kind regards, Rob
No more draft in the house!
Customer Service
Quality
Value
No more draft in the house! We had a brand new Composite door, French doors and all of our Windows replaced as we were having problems with draft and noise. I would highly recommend anyone to get windows and doors from Strata as they are the gold standard. Incredibly neat and attention to detail was impeccable. You can see in my photos some finished products. I would also like to thank the very knowledgeable fitting team: Barry Woodvine and Adam Mullock as they went above and beyond installing our new Windows and Doors.
Customer in Staffordshire Posted on 08/03/2021 , work completed 04/03/2021
Excellent job
Customer Service
Quality
Value
First time we have used Strata and will definitely do so again and highly recommend them. The job was first class from start to finish delivering on all their claims.The installation team were great could not fault them.
Customer in Staffordshire Posted on 19/02/2021 , work completed 04/02/2021
The trader replied (on 22/02/2021)
Hi, I'm pleased to read that you are delighted with the Strata works and that everything was first class, we pride ourselves on delivering an exceptional service. I will ensure our installation teams are commended for great work, please pass on your recommendations to friends and family. We look forward to providing our service for any future works you require, Regards, Rob Dale
Great service
Customer Service
Quality
Value
We have used Strata before, so we had no hesitation about using them again. We were not disappointed as everything went like clockwork.
Customer in Staffordshire Posted on 18/12/2020 , work completed 18/12/2020
The trader replied (on 22/02/2021)
Good morning, just to say thank you for your great review, I'm pleased to see that your are delighted with the product and service. Your recommendations to friends and family would be much appreciated. Regards, Rob Dale
Replacement Conservatory
Customer Service
Quality
Value
The installation guys were very professional and made an outstanding job of the replacement conservatory. They were courteous and removed all the mess away to our satisfaction. The only negative point to the whole project was the time it took from the deposit payment to the actual installation date. I was quoted 4 to 6 weeks in June but in reality, it turned out to be October with outstanding parts fitted in November. Having said that, it’s been a very problematic year for us all so we half expected this.
Customer in Staffordshire Posted on 16/11/2020 , work completed 07/10/2020
The trader replied (on 26/11/2020)
Good morning, thank you for your great review and I'm pleased to see that we have met your expectations and that you are happy with our service and product. To address the negative point, you are right when you say that its been a problematic year, it's certainly been an interesting one! We do try and guide our customers with lead times as accurately as we can and under normal circumstance, we usually hit the mark. Your recommendation is much appreciated, Kind regards - Rob and the Strata team.
Front Bay Window
Customer Service
Quality
Value
Great service quality first class excellent fitters were amazing did a fantastic job very helpful and cleaned up. Would highly recommend Strata previously had windows and door and will certainly be using them again for the remaining windows and doors we need. Very happy
Customer in Stoke-on-Trent Posted on 26/06/2020 , work completed 26/06/2020
The trader replied (on 26/11/2020)
Hi, sorry for the delay in reply, it's been a hectic year! Just say say a very heartfelt thank you for very kind comments and I'm so pleased to read that you are happy with our products and service. We look forward to seeing you soon when you are ready for your remaining windows. Thanks again - Rob and the Strata team
Fitters were outstanding again
Customer Service
Quality
Value
Used strata 3 times over a number of years, had wooden and uPVC windows, quality is always top class, price better than most like for like. Andrew who quotes is knows his windows and advises, Paul measures and again know his job so well, the ordering and scheduling is efficient, office staff helpful polite and friendly. All the teams of fitters we have had have been on time hard working and courteous, including clean and tidy. The most recent team were above excellent I could not believe how little mess fitting 5 big sashes, also the time taken to ask if we were happy and show us how to use them. They disposed of all the rubbish too. Top class firm strata.
Customer Posted on 28/10/2019 , work completed 25/10/2019
The trader replied (on 08/11/2019)
Hi, Just to say a huge thank you for your most kind review here, I'm so pleased to read that yet again the Strata team have excelled with our product and service. Having traded successfully for almost 37 years now, it's reassuring to see that we can still achieve such high standards, and we continually strive to maintain this year on year. Your recommendation is very well received, thank you. Regards, Rob.
Replacement Windows & Door
Customer Service
Quality
Value
We decided to replace all 8 windows in the house, plus a conservatory door. We obtained various quotes and decided on Strata due to price & reputation. From the first meeting with Gail in the showroom, everyone we have dealt with has been polite, professional and efficient. There were no pressure sales and all timescales were agreed to fit in with our requirements. Installation was completed within 2 days by Mick and Adam with minimum disruption. As with any job of this nature, a couple of follow up visits were required which were done promptly and without any fuss. We are really pleased with the final result and would have no hesitation in recommending Strata. Thank you
Steve & Andrea in Stoke-on-Trent Posted on 12/08/2019 , work completed 08/08/2019
The trader replied (on 06/01/2020)
Hello Steve & Andrea, Just to say a huge thank you for your kind review on the service and product we supply. I'm pleased to see that you are happy with the experience of using Strata and thank you for your recommendations. Kind regards, Rob.
My review
Customer Service
Quality
Value
Highly recommended. Pleasant guys. Clean. Waste no time.
Tim, Staffordshire Posted on 19/06/2019 , work completed 19/06/2019
The trader replied (on 09/08/2019)
Hi Tim, just to say thanks for the recommend, much appreciated. Good to see that we met with your expectation. Regards, Rob
My review
Customer Service
Quality
Value
No complaints, prompt and highly recommended.
Helen, Staffordshire Posted on 11/04/2019 , work completed 11/04/2019
The trader replied (on 15/05/2019)
Hi Helen, thank you for the recommendation, it's appreciated. Rob.
Prompt and professional.
Customer Service
Quality
Value
Completed according to specification. Excellent workmanship with least disruption. Friendly workman. Door looks amazing.
David, Staffordshire Posted on 02/04/2019 , work completed 02/04/2019
The trader replied (on 15/05/2019)
Good morning David, Just to say thank you for your kind comments on our review page, much appreciated. Regards, Rob.
Replacement Windows and Doors
Customer Service
Quality
Value
Thank you for the excellent work completed to schedule. From our initial visit to the Showroom, the quotation, survey and installation we have been extremely impressed with the customer service. We had two exterior doors and three windows replaced. Installers Barry and Adam were extremely professional and courteous during the works and left everywhere clean and tidy. The quality of the doors and windows is impressive. We would certainly recommend you to others. Thanks again.
Customer in Cheshire East Posted on 25/02/2019 , work completed 07/02/2019
The trader replied (on 28/03/2019)
Good morning to our customer in Cheshire East! I was very pleased to see that we have impressed you with our service and quality, your review here is much appreciated. As a company that never has or ever will employ any kind of telesales, door knocking or pressure selling tactics, we do rely on our customer recommendations and your lovely comments go a long way towards this. Having been trading successfully for almost 40 years, Strata are always here should you have any issues at all, just give us a call. Thanks again, Kind regards Rob
New door
Customer Service
Quality
Value
I have used Strata before and again excellent customer service. The installation was excellent with no issues. I would highly recommend Strata to anyone wanting doors,windows or conservatory’s
Customer in Staffordshire Posted on 15/02/2019 , work completed 14/02/2019
The trader replied (on 28/03/2019)
Good morning, Just to say thank you for you lovely comments and for your Strata loyalty, I'm pleased to read that we again met with your expectations on service. Your recommendations are much appreciated, Regards Rob
Very impressed with the service.
Customer Service
Quality
Value
I was very impressed with the service, excellent information from Gail to choose the right door - fitted within 3 weeks as promised. Fitters Adam & Neil were very efficient, polite and professional.
Elizabeth, Staffordshire Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 28/03/2019)
Good morning Elizabeth, I'm pleased to see that our staff and products have met with you expectations and that you are delighted with our service. I will make sure that Gail, Adam and Neil are all aware of your lovely comments, Thanks again and please share your appreciation with family and friends! Kind regards, Rob
My review.
Customer Service
Quality
Value
Complete experience from design to completion. Good suggestions at planning, careful workmen, tidy and hard working. Installation manager ensuring everything went according to plan.
Shirley, Staffordshire Posted on 29/01/2019 , work completed 29/01/2019
The trader replied (on 28/03/2019)
Good morning Shirley, just to say how grateful we are for you lovely review here, it's great to see that all our efforts are appreciated. If you do have an opportunity to recommend us, please ask about the scheme we have that gives a little back to you. Julie or Gail, in our showroom have the details. Thanks again, Regards. Rob
Excellent work professionally carried out
Customer Service
Quality
Value
New conservatory with warm roof system. Work done on schedule and budget. Input from installers was notable not only for expertise but the unrelenting application to,the job in hand. Refreshingly the time on site was accompanied by willingness to discuss detail and unfailing good humour between themselves and we the customer. Subjects referred back to HQ staff were dealt with quickly and helpfully.
Lorraine Heckle Posted on 27/11/2018 , work completed 27/11/2018
The trader replied (on 06/02/2019)
Good afternoon Mrs Heckle, It is great to see that you are delighted with our performance on all areas and we really appreciate your 5 star rating, thank you. I have passed on your comments to staff and installers and, of course, given the pat on the back! Kind regards, Rob
Very Disappointed
Customer Service
Quality
Value
Strata Windows Very Disappointed with the care of a new window: 23rd November 2018 Arrived a day late that planned due to delay on another job; 1. Crack in the window pane, 2. Damage to coving in living room 3. Damage to the wooden floor 4. Damage to window sill, outside & inside 5. Marks on the panels 6. Window not closing correctly 7. Mess left outside the house and pavement 8. Seal not positioned correctly, plus the list goes on; Complained over four times, now after having paying in full as there policy stipulates. Attitude was,” what do you want m e to do about it”, poor; poor; quality service.
Customer in Staffordshire Posted on 24/11/2018 , work completed 23/11/2018
Very impressed with installation and aftercare service.
Customer Service
Quality
Value
We had 8 windows replaced and the conservatory rebuilt up from a low brick base. The team arrived as scheduled and the work was completed within the agreed timescales. We were very impressed with the efficiency and standard of the workmanship. They were polite and courteous and left the area clean and tidy. There was a slight snag with conservatory door and this was quickly rectified after the installation. They did a fabulous job and we would have no hesitation in recommending them. In fact we are considering having the remainder of the windows and doors replaced.
Judy Gratton Posted on 17/10/2018 , work completed 17/10/2018
The trader replied (on 09/01/2019)
Hi Mrs Gratton, Just a quick thank you for your very kind review following our installation, it's great to see that the finished results exceeded your expectations. As they say 'Loyalty pays' so if you are considering having other work done, please ask Julie or Gail about our loyalty discount scheme. Kind regards, Rob Dale
Windows and Door
Customer Service
Quality
Value
Just like to thank Strata Windows on behalf of my parents who are in their eighties. From the very start when Rob came to see my parents he was very helpful and gave good advice and no pressure to buy. They decided to have two upstairs windows, large bay window downstairs and a front door. The two fitters Adam and Neil were very professional they made a superb job very clean tidy did everything that was asked of them. Thanks again to Strata Windows for an excellent job well done will definitely be using you again.
Ian Lawton Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 20/09/2018)
Mr Lawton, good afternoon Just wanted to show our appreciation for your very kind review and I am pleased to see that your parents installation was excellent. I have passed on your comments to the installers who also appreciate the gesture. Thanks again and should your parents have any issues, please feel free to contact myself. Regards Rob
New conservatory
Customer Service
Quality
Value
From beginning to end of the construction I felt confident in the team's ability to build my new conservatory. I was not disappointed! Every stage of the construction was tackled professionally , no mess was ever left at the end of each day and great care was taken to match up with existing brickwork and windows. Problems were dealt with promptly and successfully. I have no hesitation in recommending Strata. If I have construction work done in the future I will be back to this company.
Christine P Posted on 18/05/2018 , work completed 18/05/2018
The trader replied (on 07/08/2018)
Hi Christine, I was very pleased to read that you are so happy with the overall project of your conservatory installation, we take a lot of pride in our ability to project manage and, as you said, to rectify any problems that may occur. Your recommendation to friends and family would be much appreciated. Kind regards Rob
Pleased with job
Customer Service
Quality
Value
Andrew, the sales rep was pleasant & efficient & did not outstay his welcome. The fitters, Alan & Russell did a wonderful job & tidied up afterwards. The office staff, Julie & Gail were helpful. A stress free experience from start to finish.
Marc, Staffordshire Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 07/08/2018)
Hi Marc, just to say a big thank you for your kind review and the good feedback towards our staff, I will make sure this is passed on to them. Regards Rob
Brilliant job
Customer Service
Quality
Value
Good service. Happy with the product. Happy with the price all round. They have been very helpful.
Ian, Staffordshire Posted on 13/03/2018 , work completed 13/03/2018
The trader replied (on 10/04/2018)
Hi Ian, Just a quick note to say thank you for taking the time to review our service and for your kind comments, much appreciated. Regards Rob