Endorsed by Which?

Strata Windows

4.9

152 Reviews

Opening Hours
Today - 11:00–15:00
  • Monday 10:00–17:00
  • Tuesday 10:00–17:00
  • Wednesday 10:00–17:00
  • Thursday 10:00–17:00
  • Friday 10:00–17:00
  • Saturday 10:00–17:00
  • Sunday 11:00–15:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Its Official - Strata Windows are officially the FIRST Which Trusted Trader in Staffordshire and Cheshire!

Strata Windows Ltd - Part of the Strata Group.

Strata was established in 1981, based in Stoke on Trent and covering all of Staffordshire, Cheshire and Derbyshire.

Supplier, manufacturers and installers of high quality windows, doors, conservatories and orangeries.
Materials available include Upvc, hardwood or aluminium.

Strata offers a full range of high quality hardwood product, all bespoke made to measure in a range of over 500 colour combinations.

The business is directed by the original management team and, following a management buy out in 2007, three new directors with a collective service record of over 90 years!

Our impressive show centre, based on Festival Park houses every product and material available and is open 7 days.

Staffordshire County Council preferred supplier for over 12 years.

Call us on 01782 279081

What we do

  • Double glazing

    • Double glazing suppliers
    • Double glazing repairs
    • Double glazing installation
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
    • Composite doors
    • Orangeries
  • Conservatories

    • Hardwood conservatories and orangeries
    • Conservatory Roof replacement
  • Glaziers

    • Aluminium Windows
    • UPVC Windows
  • Verandas

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
152 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
New Windows & Doors Fitted
Customer Service
Quality
Value
So we have just had all our windows and doors fitted by Lewis and Karl from Strata Windows and I just had to say that these 2 guys were absolutely brilliant from start to finish. Such a credit to Strata. Made sure everywhere was covered before work started, work was completed to a high standard and cleaned up before they left each day. Had one new piece of glass pop on installation but a new one was already ordered before they told me. Very efficient! Thanks guys and thanks Strata
Customer in Posted on 03/03/2024 , work completed 28/02/2024
The trader replied (on 11/03/2024)
Hi, just to say a big thank you for your 5 star review, we really appreciate you taking the time. I was pleased to see that you are 100% satisfied with our service and the quality of the installation. Kind regards, Rob Dale MD@Strata.
Excellent service
Customer Service
Quality
Value
I have used Strata Windows before for window replacement (all of them) and have been very pleased with the outcome. This time I had a replacement front door fitted. I agreed a price and shortly afterwards they contacted me with a date for fitting the door and that it would be in the afternoon. They phoned me a few days before the due day to confirm that I was still available on the agreed day. On the day they phoned to tell me a time to expect them and they arrived within a few minutes of the time. There were two fitters who introduced themselves and then explained what they would be doing. They immediately got down to work after laying sheets down on the floor. They were both friendly and polite and when they had finished they made sure that I was completely satisfied with what they had done. They also gave me a guide to the locking system for the door. They then cleared away and after they had left you would not know they had been. A very professional service form everyone concerned with the sale and fitting.
Customer in Stoke-on-Trent Posted on 18/12/2023 , work completed 15/12/2023
The trader replied (on 21/12/2023)
Hello, I'd like to thank you for your excellent 5 star review and to say how pleased I am to hear that Strata have again provided an excellent product and service, your loyalty to our company is greatly appreciated. Our business is based upon customer recommendations and your kind comments will certainly go a long way to reinforce confidence with any new customers. Wishing you a very Merry Christmas and a Happy and prosperous New Year. Regards, Rob Dale. MD@Strata
Quality work - as ever
Customer Service
Quality
Value
Needing a new internal composite door we had no hesitation and contacted Strata Windows, having used their expertise for many years it was a no brainer. The survey prior to the job puts your mind at ease knowing that any possible issues have been discussed and sorted. Communication regarding the time and duration of the job is also made clear. Following the fitting, any instructions regarding the closing, opening, locking, etc. is explained. fully. The fitting was completed on time. There was no mess to clear. The fitters were friendly, professional and courteous. Will we consider Strata again? Certainly.
Customer in Stoke-on-Trent Posted on 22/05/2023 , work completed 16/05/2023
The trader replied (on 24/05/2023)
Hi, I have read your fantastic review and would like to say how very pleased I was to see that you are really satisfied with both our service and product. I really makes a big difference when customers take the time to show their appreciation and express this with a kind review. Thanks again, I will be sure to pass on your comments to the staff, best wishes Rob Dale - MD Strata Windows
Excellent company
Customer Service
Quality
Value
I had a new composite door & cover sills fitted by Strata. Customer services were extremely helpful in the selection & ordering process and the original fitting date was adhered to precisely. The fitting team did a sterling job arriving bang on time, working efficiently & professionally and completing the work to my full satisfaction. The door/glass quality are superb and come with a long warranty, giving real peace of mind. The finished door looks stunning. I can’t recommend this excellent company highly enough.
Customer in Staffordshire Posted on 08/11/2022 , work completed 04/11/2022
The trader replied (on 10/11/2022)
Just to say that we really appreciate your kind comments and I am especially glad to hear that our installation team have completed a first class service. As a company established for over 40 years, we rely on recommendation from our customers, and having traded through really difficult times since 2020, I am particularly pleased to hear that our efforts are appreciated for a good job, well done! Thank you so much. I have tracked your installation and I will be sure to pass on your comments to the fitters themselves. Regards, Rob MD - Strata
Excellent service
Customer Service
Quality
Value
New composite door and side panel & pvc window fitted. On time, clean, tidy. Very good products. Company advice received after we had accepted initial quotation resulted in substantial saving.
Customer in Staffordshire Posted on 03/11/2022 , work completed 03/11/2022
The trader replied (on 10/11/2022)
Good morning, I wanted to say a huge thank you for taking the time to leave your great review. We really appreciate this as it goes a long way to reassure our future customer of our quality and service. Please let us know if we can be of any further service. Regards, Rob MD - Strata
Outstanding after sales service
Customer Service
Quality
Value
We are delighted with our Strata Conservatory but, after 8 years it developed a small leak. Strata honoured the warranty without any fuss and it has been fixed today in very quick time. Special mention for Mark and his assistant who were totally professional and fitted a new seal in about half an hour. Extremely impressed.
Customer in Staffordshire Posted on 29/06/2022 , work completed 29/06/2022
The trader replied (on 30/06/2022)
Good morning, I'd like to say thank you for your 5 star review and I'm pleased to read that our aftercare team have impressed you with their prompt response and action. We have, for many years, placed very high importance on great customer service as we know this makes a big difference to choosing a company to carry out work. Thanks again for the review, Kind regards, Rob.
Great Company and Fitters
Customer Service
Quality
Value
The guys Andy and Steve, absolutely wonderful they arrived on time very pleasant got on with the work never wasted a minute the weather was over 20c, the windows are beautiful, what a difference they make to all the rooms, I'm really pleased with them the guys cleaned them after, also cleaned all up they left no mess, very trustworthy pleasure to meet them also Gail was very helpful thank you Gail. GREAT COMPANY.
Customer in Stoke-on-Trent Posted on 11/06/2021 , work completed 10/06/2021
The trader replied (on 15/06/2021)
Just wanted to pass on our appreciation for the great review, I am please to see that we met with your expectations and that our installers did a fantastic job. I will pass on your comments to all involved, thanks again! Regards, Rob
French doors - highly recommend Strata
Customer Service
Quality
Value
Strata Windows have recently installed French doors through into our conservatory. Great service from start to finish. Staff are highly trained, polite and professional and work was completed to a high standard. We had several quotes and Strata were competitively priced. It's great to see a company that care about customer service and actually deliver what they say they will. It's a competitive market out there for UPVC suppliers and installers but you won't go far wrong using Strata. Highly recommend.
John in Staffordshire Posted on 17/05/2021 , work completed 12/05/2021
The trader replied (on 19/05/2021)
Good morning John, Really appreciate you taking the time to leave us the review, thank you for the great comments and I'm pleased to see that we have excelled on quality and service. Kind regards, Rob
Malincourt
Customer Service
Quality
Value
We first used this Company 20 years ago and they have completed additional work for us from time to time including doors and windows. The latest job was to replace 3 dormer widows and French windows. We found them very efficient and professional. The work carried out was excellent and the replacements were to a very high standard and quality. We would have no hesitation in recommending Strata Windows for their products and workmanship.
Robert in Staffordshire Posted on 06/04/2021 , work completed 01/04/2021
The trader replied (on 08/04/2021)
Robert, good afternoon I'd like to show our appreciation for your great review and I'm pleased to see that you are more than happy with our quality and workmanship. It was good to read that you would not hesitate in recommending us to family and friends and that you keep coming back to us! Kind regards, Rob
Complete house doors and windows replaced
Customer Service
Quality
Value
This is an excellent company to deal with from sales through to fitting. The product is first class and the fitting was done efficiently and to a very high standard. It's always difficult to single out people when everything has gone so well with the project, but to say that Julie took the original order, the fitters that came Phil and Tony fitted most of the doors and windows and the patio door by Barry and Adam, and Paul scheduled the project. All first class and a credit to Strata. From the work that was done on my house I would have no problem in recommending Strata to anyone. Thank you Strata.
Percy in Shropshire Posted on 17/03/2021 , work completed 18/12/2020
The trader replied (on 18/03/2021)
Percy good morning, following your great review, I wanted to express my gratitude for your kind comments, I was pleased to see that we have excelled with our service and product qualities. In a difficult year for everyone, it's good to read that our efforts and commitment don't go unnoticed. Kind regards, Rob
No more draft in the house!
Customer Service
Quality
Value
No more draft in the house! We had a brand new Composite door, French doors and all of our Windows replaced as we were having problems with draft and noise. I would highly recommend anyone to get windows and doors from Strata as they are the gold standard. Incredibly neat and attention to detail was impeccable. You can see in my photos some finished products. I would also like to thank the very knowledgeable fitting team: Barry Woodvine and Adam Mullock as they went above and beyond installing our new Windows and Doors.
Customer in Staffordshire Posted on 08/03/2021 , work completed 04/03/2021
Excellent job
Customer Service
Quality
Value
First time we have used Strata and will definitely do so again and highly recommend them. The job was first class from start to finish delivering on all their claims.The installation team were great could not fault them.
Customer in Staffordshire Posted on 19/02/2021 , work completed 04/02/2021
The trader replied (on 22/02/2021)
Hi, I'm pleased to read that you are delighted with the Strata works and that everything was first class, we pride ourselves on delivering an exceptional service. I will ensure our installation teams are commended for great work, please pass on your recommendations to friends and family. We look forward to providing our service for any future works you require, Regards, Rob Dale
Great service
Customer Service
Quality
Value
We have used Strata before, so we had no hesitation about using them again. We were not disappointed as everything went like clockwork.
Customer in Staffordshire Posted on 18/12/2020 , work completed 18/12/2020
The trader replied (on 22/02/2021)
Good morning, just to say thank you for your great review, I'm pleased to see that your are delighted with the product and service. Your recommendations to friends and family would be much appreciated. Regards, Rob Dale
Replacement Conservatory
Customer Service
Quality
Value
The installation guys were very professional and made an outstanding job of the replacement conservatory. They were courteous and removed all the mess away to our satisfaction. The only negative point to the whole project was the time it took from the deposit payment to the actual installation date. I was quoted 4 to 6 weeks in June but in reality, it turned out to be October with outstanding parts fitted in November. Having said that, it’s been a very problematic year for us all so we half expected this.
Customer in Staffordshire Posted on 16/11/2020 , work completed 07/10/2020
The trader replied (on 26/11/2020)
Good morning, thank you for your great review and I'm pleased to see that we have met your expectations and that you are happy with our service and product. To address the negative point, you are right when you say that its been a problematic year, it's certainly been an interesting one! We do try and guide our customers with lead times as accurately as we can and under normal circumstance, we usually hit the mark. Your recommendation is much appreciated, Kind regards - Rob and the Strata team.
Front Bay Window
Customer Service
Quality
Value
Great service quality first class excellent fitters were amazing did a fantastic job very helpful and cleaned up. Would highly recommend Strata previously had windows and door and will certainly be using them again for the remaining windows and doors we need. Very happy
Customer in Stoke-on-Trent Posted on 26/06/2020 , work completed 26/06/2020
The trader replied (on 26/11/2020)
Hi, sorry for the delay in reply, it's been a hectic year! Just say say a very heartfelt thank you for very kind comments and I'm so pleased to read that you are happy with our products and service. We look forward to seeing you soon when you are ready for your remaining windows. Thanks again - Rob and the Strata team
Fitters were outstanding again
Customer Service
Quality
Value
Used strata 3 times over a number of years, had wooden and uPVC windows, quality is always top class, price better than most like for like. Andrew who quotes is knows his windows and advises, Paul measures and again know his job so well, the ordering and scheduling is efficient, office staff helpful polite and friendly. All the teams of fitters we have had have been on time hard working and courteous, including clean and tidy. The most recent team were above excellent I could not believe how little mess fitting 5 big sashes, also the time taken to ask if we were happy and show us how to use them. They disposed of all the rubbish too. Top class firm strata.
Customer Posted on 28/10/2019 , work completed 25/10/2019
The trader replied (on 08/11/2019)
Hi, Just to say a huge thank you for your most kind review here, I'm so pleased to read that yet again the Strata team have excelled with our product and service. Having traded successfully for almost 37 years now, it's reassuring to see that we can still achieve such high standards, and we continually strive to maintain this year on year. Your recommendation is very well received, thank you. Regards, Rob.
Replacement Windows & Door
Customer Service
Quality
Value
We decided to replace all 8 windows in the house, plus a conservatory door. We obtained various quotes and decided on Strata due to price & reputation. From the first meeting with Gail in the showroom, everyone we have dealt with has been polite, professional and efficient. There were no pressure sales and all timescales were agreed to fit in with our requirements. Installation was completed within 2 days by Mick and Adam with minimum disruption. As with any job of this nature, a couple of follow up visits were required which were done promptly and without any fuss. We are really pleased with the final result and would have no hesitation in recommending Strata. Thank you
Steve & Andrea in Stoke-on-Trent Posted on 12/08/2019 , work completed 08/08/2019
The trader replied (on 06/01/2020)
Hello Steve & Andrea, Just to say a huge thank you for your kind review on the service and product we supply. I'm pleased to see that you are happy with the experience of using Strata and thank you for your recommendations. Kind regards, Rob.
My review
Customer Service
Quality
Value
Highly recommended. Pleasant guys. Clean. Waste no time.
Tim, Staffordshire Posted on 19/06/2019 , work completed 19/06/2019
The trader replied (on 09/08/2019)
Hi Tim, just to say thanks for the recommend, much appreciated. Good to see that we met with your expectation. Regards, Rob
My review
Customer Service
Quality
Value
No complaints, prompt and highly recommended.
Helen, Staffordshire Posted on 11/04/2019 , work completed 11/04/2019
The trader replied (on 15/05/2019)
Hi Helen, thank you for the recommendation, it's appreciated. Rob.
Prompt and professional.
Customer Service
Quality
Value
Completed according to specification. Excellent workmanship with least disruption. Friendly workman. Door looks amazing.
David, Staffordshire Posted on 02/04/2019 , work completed 02/04/2019
The trader replied (on 15/05/2019)
Good morning David, Just to say thank you for your kind comments on our review page, much appreciated. Regards, Rob.
Replacement Windows and Doors
Customer Service
Quality
Value
Thank you for the excellent work completed to schedule. From our initial visit to the Showroom, the quotation, survey and installation we have been extremely impressed with the customer service. We had two exterior doors and three windows replaced. Installers Barry and Adam were extremely professional and courteous during the works and left everywhere clean and tidy. The quality of the doors and windows is impressive. We would certainly recommend you to others. Thanks again.
Customer in Cheshire East Posted on 25/02/2019 , work completed 07/02/2019
The trader replied (on 28/03/2019)
Good morning to our customer in Cheshire East! I was very pleased to see that we have impressed you with our service and quality, your review here is much appreciated. As a company that never has or ever will employ any kind of telesales, door knocking or pressure selling tactics, we do rely on our customer recommendations and your lovely comments go a long way towards this. Having been trading successfully for almost 40 years, Strata are always here should you have any issues at all, just give us a call. Thanks again, Kind regards Rob
New door
Customer Service
Quality
Value
I have used Strata before and again excellent customer service. The installation was excellent with no issues. I would highly recommend Strata to anyone wanting doors,windows or conservatory’s
Customer in Staffordshire Posted on 15/02/2019 , work completed 14/02/2019
The trader replied (on 28/03/2019)
Good morning, Just to say thank you for you lovely comments and for your Strata loyalty, I'm pleased to read that we again met with your expectations on service. Your recommendations are much appreciated, Regards Rob
Very impressed with the service.
Customer Service
Quality
Value
I was very impressed with the service, excellent information from Gail to choose the right door - fitted within 3 weeks as promised. Fitters Adam & Neil were very efficient, polite and professional.
Elizabeth, Staffordshire Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 28/03/2019)
Good morning Elizabeth, I'm pleased to see that our staff and products have met with you expectations and that you are delighted with our service. I will make sure that Gail, Adam and Neil are all aware of your lovely comments, Thanks again and please share your appreciation with family and friends! Kind regards, Rob
My review.
Customer Service
Quality
Value
Complete experience from design to completion. Good suggestions at planning, careful workmen, tidy and hard working. Installation manager ensuring everything went according to plan.
Shirley, Staffordshire Posted on 29/01/2019 , work completed 29/01/2019
The trader replied (on 28/03/2019)
Good morning Shirley, just to say how grateful we are for you lovely review here, it's great to see that all our efforts are appreciated. If you do have an opportunity to recommend us, please ask about the scheme we have that gives a little back to you. Julie or Gail, in our showroom have the details. Thanks again, Regards. Rob
Excellent work professionally carried out
Customer Service
Quality
Value
New conservatory with warm roof system. Work done on schedule and budget. Input from installers was notable not only for expertise but the unrelenting application to,the job in hand. Refreshingly the time on site was accompanied by willingness to discuss detail and unfailing good humour between themselves and we the customer. Subjects referred back to HQ staff were dealt with quickly and helpfully.
Lorraine Heckle Posted on 27/11/2018 , work completed 27/11/2018
The trader replied (on 06/02/2019)
Good afternoon Mrs Heckle, It is great to see that you are delighted with our performance on all areas and we really appreciate your 5 star rating, thank you. I have passed on your comments to staff and installers and, of course, given the pat on the back! Kind regards, Rob