Sussex Solar Ltd

I first contacted Sussex Solar 2 years ago to see if they could fix a problem with an air source heat pump that came with our house. Andrew went beyond the call of duty in getting an unfamiliar unit going again. When that unit eventually packed up I contacted Sussex Solar to quote for a new unit. All contact with this company has been professional and the work done to the highest standard. In these days of average to poor service it is a delight to deal with a company such as this. I recommend Sussex Solar without reservation.

Sussex Solar has recently completed the installation of solar panels and a Powerwall system at our house, and has been excellent from start to finish. Its initial advice was very informative helping us understand what was involved, and the survey further developed our knowledge and confidence to go ahead. Andy and his team were great during installation, and on completion spent time ensuring we were completely satisfied with the system and how it operates. We did talk to other companies, but Sussex Solar stood out in terms of service, and we are delighted we went with them.

Andy installed our solar panel in 2009 we found him one of the most competent people we know. He left us a drawing of what he had done and how it connected to our other services. Which was so helpful to other service people over the years. We have recently had cause to contact them for help as we had a big problem with our eco boiler stove, and although not their area they gave tremendous help to our plumber over the phone. They are brilliant, thank you. Their follow up service is also great.

So there we are confined to barracks due to our advanced stage of life - and the heating system packed in The cold nights and the forecast of north-easterlies to come became a trial This morning Sussex Solar arrived and even though the problem was one never before encountered, Andy was set on finding a solution He was patient and methodical and his determination paid off Warmth is returning- a most welcome result especially as my husband was very unwell today This company have been a pleasure to deal with and we warmly(!) recommend them

The technicians arrived exactly as arranged, on time and date and were careful in laying down dust-sheets before they started. They took the time to check what work had been done previously before commencing the servicing work. They were very knowledgeable of the solar system we have installed and extremely customer orientated. Very happy to recommend them.

Sussex Solar, after friendly consultation about problem with an inverter installed by another company who had gone bust. They were able to fit a new inverter within a few days, by their knowledgeable engineers. The job only taking a few hours. Wish I had used them to install solar panels in first place as they are a long standing family company. Unlike the fly by night company who originally installed my solar panels. Highly recommend them.

This is the first time we have used Sussex Solar Ltd. and we were most impressed with the two technicians who came to work on our vacuum tubes solar heating system. They arrived on time and proceeded to service our system, which we have to admit, had not been professionally checked over for quite some time. Both technicians were courteous and polite and conducted the work of the service in a very professional manner. It was pleasing to note that they actually knew what they were talking about and were helpful in explaining the intricacies of the system to us. Nothing was too much trouble and at the end of their visit we felt that it had been a valuable and worthwhile exercise. We would definitely recommend this company - they did an excellent job in servicing our system and also left the workplace clean and tidy. Well done Sussex Solar Ltd. we look forward to seeing you again in three years for some more of the same.

Sussex Solar were called to resolve an overflow from the Air Source Heat Pump at Fishbourne Church Hall. The response to the call was prompt and efficient and replacement valves quickly sourced. The team were flexible and were able to fit us in, days earlier than anticipated. The engineers were very efficient and tidy and the work completed with minimum disruption. Overall, an all round friendly and helpful team. I would recommend their services.

A squirrel got under my solar panels and attacked the wiring, causing the system to go offline when ever it rained. I made contact with Andrew at Sussex Solar (who were the original installers of my system back in Oct 2015) and reported this issue. After removing the panels, carrying out repairs to the wiring and fitting wire mesh around the panels to prevent further issues with birds, squirrels etc, it became evident that there was an intermittent fault with the inverter. There was still 5 years warranty left on the inverter but it proved difficult to get a replacement from the supplier. I sent three e-mails to the manufacture in China seeking their assistance but I received no replies from them. Sussex Solar agreed to fit a temporary inverter to the system to enable me to try and get the original inverter repaired else where. This again proved fruitless after many phone calls to companies seeking assistance. The upshot is that I had to purchase a replacement inverter. I would like to thank Andrew, Amanda and their team at Sussex Solar for their excellent work and patience in helping me resolve my problem.

We have used Sussex Solar at Fishbourne Church Hall to maintain our Air Source Heat pump after the company that fitted it let us down badly. We have found Sussex Solar to be responsive, flexible and friendly. The quality of their work is first class and we have no hesitation in recommending them to other customers.