Sussex Solar Ltd

Our Air to Water heating system that had been installed by another company last year, stopped working just as the spell of cold weather arrived. After a week of frantic calls to numerous other companies, most of who did not return promised replies, we finally found SUSSEX SOLAR who could not have been more helpful. From the start our problem was treated as a priority and they arranged a visit the next day. The problem was diagnosed as incorrect installation by the company that sold us the system and this had caused the unit to freeze up into a block of ice. Andy spent at least an hour out in the cold defrosting and removing it, before resetting the system and rewiring to remove the problem. From initial telephone call, to job completion, we had friendly, helpful service by expert people who knew what they were doing. We thoroughly recommend this company for service and competence..

On 2 occasions I have been grateful for Andy’s expertise and sound advice. In 2016 I was considering installing an Air Source Heat Pump. The survey showed that it was neither economical or sensible here, and Andy explained this to me, and his honesty impressed me. Therefore when my solar water heating system failed I asked him to look at it. (It was installed in 2006 by another company and recently I had big problems with the servicing personnel) Andy found it to be in a poor state, expensive to repair, and not economical to run, so it was decommissioned. Here is a company that puts its clients first. I highly recommend it.

Sussex Solar quoted for our proposed PV panels early in 2018. We were unable to proceed at that point but some months later, when we were ready to go, this proved no problem. Andy was very helpful and knowledgeable about our options, and also suggested some improvements based on changes in the available technology. The team of fitters were pleasant, and good to have around the house, the roof and garden. They always left the place tidy at the end of the day. After fitting Andy took trouble to ensure our App was working well so we had clear real time data about our solar generation. We have had solar PV panels fitted before about 6 years ago on a previous house, so can realistically compare the process with another installation company. We would thoroughly recommend Sussex Solar based on our experience so far, and would definitely go back to them if we decide to upgrade our battery array.

Andy came and gave us a very comprehensive survey and understanding of what was required to install an Air Heat Pump System. He installed the new system whilst we were on holiday with a very professional approach and we found that the work had been done extremely well with no mess or untidiness. He set up the controls for us and advised on the method of using it. We were extremely pleased with all the work done by the whole team and would definitely recommend this company as they were all so efficient, polite and friendly.

I have been in the construction industry all my life and, regrettably, it is rare to be involved with a company of such high standards. I chose Sussex Solar Ltd above others as they created a trust and belief in their capability right from the start, from survey through to completion and their technical knowledge is second to none. Every step was professional and precise and you will very quickly be comforted knowing that you have chosen the right installer. I highly recommend this company .... you won't be disappointed.

This was a first time visit !! Andy and his team were right on time, and it was nice to greet a cheerful crew who obviously knew what they were about !they got on with the service and kept us advised at each stage,as to what they were doing.... they were particularly careful not to make any mess or upheaval..eg removing shoes before going on carpeted areas..... everything was completed with the minimum of fuss and we wont hesitate to ask them to return if and when required....

We had 3 people from the firm come to service 4 units on the roof of 8 apartments in Brighton, they were punctual and pleasant . They worked quickly not only servicing the 4 systems but also pointing out several faults they spotted whilst working on the day that were nothing to do with the work they had come to do . They took time to explain the working of the solar panel systems in detail and were extremely helpful pointing out that some expansion tanks (part of the electric boiler systems of some of the neighbors apartments) had fallen off their fittings and needed urgent attention. This saved 2 apartments from a seriously disastrous and dangerous situation for which we were extremely grateful.

Andy and his team originally put the solar panels up on our new build garage in absolutely horrible weather conditions and when they came back to connect them we had mud everywhere but they didn't complain. They were all so polite and professional and cleared up totally after themselves. The work they did was excellent and more than exceeded our expectations. They are the only trade on our new build project to do this! Amanda is also excellent in the back office organising the dates and I would thoroughly recommend this company.

We have been really impressed with Andy and his team. They have been so polite and professional. It was a delight to have them on site. They put the solar panels up in the most torrential rain and when it came to the connection they did it so neatly and without any fuss, leaving no mess whatsoever - the only trade so far to do this in our whole new build! Thoroughly recommend them. Amanda is also excellent back in the office with arranging the installation dates.