Endorsed by Which?

SweepSmart

5.0

660 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
660 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent work
Customer Service
Quality
Value
SweepSmart did a first-rate job of sweeping out our chimney, carrying out a camera inspection and a smoke leakage test. They texted us to let us know when they would arrive, were on time and were efficient, knowledgeable and friendly. The room was left clean without any trace of soot. They gave us helpful advice on how to deal with the smoke leakage, including an illustrated report and a link to a specialist company dealing with this problem. Their administration was well organised and helpful. In summary they did an excellent job for a reasonable price and I have no hesitation in recommending them highly.
Customer in Greater London Posted on 27/04/2022 , work completed 20/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Nice people, good job
Customer Service
Quality
Value
Chimney swept. They turned up promptly. The price was as agreed. Very helpful (as they were last time they visited when they cleared a blockage in the chimney). Helpful and pleasant to deal with
Customer in Greater London Posted on 14/04/2022 , work completed 14/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Chimney sweep , inspection of chimney , bird protection
Customer Service
Quality
Value
The guys did an excellent job, very efficient and clean & tidy worked really hard and gave me advice on the chimney pots as they were loose and that need cementing definitely recommend this company to friends and family .good work
Customer in Greater London Posted on 12/04/2022 , work completed 12/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Needed my chimney sweeping quickly.
Customer Service
Quality
Value
Very professional service. Arrived on time, very clean job and good value. Would highly recommend them.
Keith in Hertfordshire Posted on 12/04/2022 , work completed 12/04/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Excellent work
Customer Service
Quality
Value
No problem booking. Well organised. Arrived at stated time. Very professional. Clean. It is a potentially dirty job but everything was left perfect. We had four chimneys swept. Can recommend most highly.
David in Greater London Posted on 25/03/2022 , work completed 25/03/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Great work, efficiently done.
Customer Service
Quality
Value
Great work from the admin side through to the clean up. Friendly and efficient service. I appreciate the reminders of service due, and the commitment to arrive on time, all what excellent service should be.
Katie in Greater London Posted on 24/03/2022 , work completed 24/03/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
First class service
Customer Service
Quality
Value
Tony and his colleague were really friendly and easy to get on with right from the start. They wasted no time in ensuring they protected my home in advance of carrying out a full sweep of the large Georgian Fireplace. They ensured that they could confirm as many safety checks as possible and provided advice and recommendations on improving both safety and insulation of the fireplace. These guys are the best and are a really reasonably priced company too. Will definitely be booking them again for the next sweep.
Jon in Greater London Posted on 23/03/2022 , work completed 23/03/2022
The trader replied (on 09/05/2022)
Thank you for your lovely feedback :)
Cleaned, surveyed, and checked our chimney
Customer Service
Quality
Value
Excellent and efficient survey from my initial enquiry to completion of the job. I was sent a reminder of the appointment three days in advance and a text message fifteen minutes before the team arrived. Every care was taken to avoid a mess. Paul and his colleague cleaned and carried out a thorough survey using the latest technology. We were provided with a detailed report and photographs. Altogether a first rate highly professional service. Thank you.
Customer in Greater London Posted on 20/03/2022 , work completed 18/03/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are so happy with our services.
Brilliant friendly service
Customer Service
Quality
Value
I cannot recommend Sweep Smart enough. Brilliant service, very knowledgeable, clean and tidy you wouldn't even know they had been. One very happy customer.
Customer in Hertfordshire Posted on 17/03/2022 , work completed 17/03/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
Super-efficient and friendly.
Customer Service
Quality
Value
I was so impressed by our chimney sweep service. From booking the appointment by phone all the way through to completion. They arrived on time and we even had a tracker to see exactly when they'd be here. They made no mess and were easygoing and polite. Highly recommend.
Lucy in Greater London Posted on 17/03/2022 , work completed 16/03/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
A very professional and clean job
Customer Service
Quality
Value
Our chimney was cleaned very well (the quality of the fire has improved dramatically) in a short time with no mess left at all. Paul was an efficient and professional chimney sweep completely on top of the job. We are very satisfied as he was the best chimney sweep we had across in thirty years.
Customer in Greater London Posted on 08/03/2022 , work completed 07/02/2022
The trader replied (on 21/03/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
Very knowledgeable
Customer Service
Quality
Value
Paul came to do a chimney sweep and was very efficient and did a solid clean job. He even offered up some valuable advice on how to make the most out of my stove.
Customer in Greater London Posted on 01/03/2022 , work completed 01/03/2022
The trader replied (on 03/03/2022)
Thank you for your wonderful feedback, we are pleased to hear you are happy with our services.
Professional Service with excellent communications
Customer Service
Quality
Value
Sweepsmart provided a professional service at all stages of their work from the initial booking to the arrival arrangements and on-site attendance, including advice on safety and fuel types. Absolutely no hesitation in recommending them.
Customer in Greater London Posted on 20/02/2022 , work completed 19/02/2022
The trader replied (on 24/02/2022)
Thank you for your review, we hope to work with you again soon.
Great job, very knowledgeable and helpful
Customer Service
Quality
Value
Really pleased with our new home chimney inspection and sweep. Gave us helpful tips on how to use our stove. Would definitely recommend.
Customer in London Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 24/02/2022)
Thank you for your review, we are pleased to hear you are happy with our service.
Very good service, will use again
Customer Service
Quality
Value
Kept me well informed with text updates prior to arrival. Arrived at the agreed time to sweep the flue. Left everything clean and tidy. Took payment on completion of the work, then emailed a receipt + certificate within the hour.
Stephen in Greater London Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 20/02/2022)
Hello Stephen, thank you so much for taking the time to leave a review. We really appreciate it. Thank you.
Excellent service. Highly recommended.
Customer Service
Quality
Value
They came right on time. Texts came to let me know he was on his way. He was very patient and accommodating with my rather complicated situation. I would trust him implicitly with anything to do with chimneys and safety concerns.
Alison in Greater London Posted on 07/02/2022 , work completed 07/02/2022
The trader replied (on 10/02/2022)
Many thanks for your review Alison, we are pleased to hear you are happy with our service.
Sweeping chimney.
Customer Service
Quality
Value
Good friendly advice and excellent service. I would highly recommend SweepSmart to others as I was most impressed with his workmanship.
Customer in Hertfordshire Posted on 03/02/2022 , work completed 03/02/2022
The trader replied (on 10/02/2022)
Thank you for your great review.
Excellent Service
Customer Service
Quality
Value
Have been using SweepSmart for years now because of their reliability. Paul arrived at the appointed time. Had been notified of his arrival time. Usual efficient and friendly service. Mats and covers down in minutes and a thorough job done with no fuss or bother at a fair price. I can highly recommend this company.
Customer in Hertfordshire Posted on 03/02/2022 , work completed 03/02/2022
The trader replied (on 10/02/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
Customer Service
Customer Service
Quality
Value
Really impressed with the customer service from first telephone contact with Sweepsmart. Appointment confirmed by email and reminder sent. On the day, confirmed time of arrival and very punctual. Really professional clean and advice. We were impressed with the use of the camera to check the inside of the chimney. Happy with certificate and receipt being sent via email on the same day, as the chimney was cleaned. Very happy customer. Thanks very much Paul for a job well done.
Customer in Hertfordshire Posted on 31/01/2022 , work completed 31/01/2022
The trader replied (on 10/02/2022)
Thank you for your wonderful review and we are pleased you are happy with our service.
Unrivalled, excellent service coupled with 5 star workmanship
Customer Service
Quality
Value
Paul's attention to detail and enthusiasm for his work results in total customer satisfaction. He keeps you informed before his arrival, as to when he will arrive and is always punctual. He respects your property by ensuring that everything is kept clean - he does not leave a spec of dust. He is friendly, very knowledgeable about everything to do with chimneys and cleaning them. He is the very best chimney sweep we have ever had and we have had open fires for over 50 years.
Customer in Greater London Posted on 24/01/2022 , work completed 24/01/2022
The trader replied (on 10/02/2022)
Thank you for your lovely review, we are pleased to hear you are happy with our service.
I highly recommend SweepSmart
Customer Service
Quality
Value
Just had SweepSmart in to sweep and inspect my chimney. He was friendly, quick, professional and left no trace, despite there being so much rubbish up the chimney! I can't recommend him any more highly. Thanks again.
Max in Greater London Posted on 20/01/2022 , work completed 20/01/2022
The trader replied (on 10/02/2022)
Thank you for your review Max, very happy to hear you are pleased with our service.
Excellent, Fast and Friendly - again!
Customer Service
Quality
Value
Brilliant job yet again - Paul was great at communicating timescales, friendly, helpful and efficient. Highly recommended.
Customer in Hertfordshire Posted on 19/01/2022 , work completed 19/01/2022
The trader replied (on 10/02/2022)
Thank you for your review, we are pleased to hear you are happy with our service.
Would recommend - great job!
Customer Service
Quality
Value
Very clean and tidy, worked well and quickly. Chap was very polite, knowledgeable and friendly. Did a great job and left no mess, put things back as they were. Would definitely recommend. Good text communication beforehand.
Sarah in Hertfordshire Posted on 18/01/2022 , work completed 18/01/2022
The trader replied (on 10/02/2022)
Thank you for your review Sarah, we are pleased to hear you are happy with our service.
Excellent Service
Customer Service
Quality
Value
Prompt and efficient service. Thorough job by a friendly and careful technician. Recommended. Will be using SweepSmart again next year for sure.
Customer in Hertfordshire Posted on 18/01/2022 , work completed 18/01/2022
The trader replied (on 10/02/2022)
Thank you for your review, we look forward to seeing you again next year.
Great service again
Customer Service
Quality
Value
The reminder this year was a bonus having used sweep smart last year they contacted us by email. We were offered a Saturday morning appointment and it was all booked within minutes. Having just had new carpets laid there was no need to worry as Tony covered not just the new carpet but laid down floor coverings from the front door and you wouldn’t have known he’d been. Thorough job and very polite. Documents sent by email. Looking forward to using them again.
Customer in Greater London Posted on 18/01/2022 , work completed 18/12/2021
The trader replied (on 10/02/2022)
Thank you for your lovely review, we look forward to seeing you again next winter.