Endorsed by Which?

SweepSmart

5.0

674 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
674 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Highly Recommend!
Customer Service
Quality
Value
This is the second time we have had a visit from SweepSmart, communication from booking to arriving to completing was great, keeping us informed all the way. Tony was a pleasure to meet and was quick, efficent and left the place as he found it! A trustworthy company who do a great job, thank you!
Customer in Greater London Posted on 07/11/2023 , work completed 07/11/2023
The trader replied (on 20/11/2023)
Thank you for taking the time to share your 5-star experience with our chimney sweep service. We're delighted to have provided excellent service.
Good service
Customer Service
Quality
Value
The chimney sweep arrived promptly and provided the service we required. He was polite and friendly, providing information as required. The appropriate coverings were laid to protect the floors and carpets. A good job completed with photos to explain what he had done. I received a receipt and certificate promptly. I recommend this company.
Customer in Greater London Posted on 06/11/2023 , work completed 06/11/2023
The trader replied (on 20/11/2023)
We're thrilled to receive your 5-star rating! Thank you for entrusting us with your chimney cleaning needs.
Excellent service
Customer Service
Quality
Value
Friendly and efficient service from booking to tidying up....Safety checks carried out, advice given about the state of our fireplaces, chimneys and lack of carbon monoxide alarms and not a speck of soot left behind! Great to have 'before and after' photographs of the chimneys. Thoroughly recommended!
Customer in Greater London Posted on 03/11/2023 , work completed 02/11/2023
The trader replied (on 20/11/2023)
Your satisfaction is our goal, and we're glad to have exceeded your expectations! Thank you for the amazing review.
Super professional
Customer Service
Quality
Value
Tony from Sweepsmart was great - very efficient, polite and did an excellent job. Would highly recommend this service.
Customer in Greater London Posted on 02/11/2023 , work completed 02/11/2023
The trader replied (on 05/11/2023)
We genuinely appreciate your 5-star review! Customer satisfaction is at the core of what we do, and we're delighted that we could meet your chimney sweeping needs. Your support means a lot to us, and we're always ready to serve you with a smile.
Fantastic Service
Customer Service
Quality
Value
I am very impressed by Adam and his service. From start to finish SweepSmart were excellent. Great communication, punctual, they gave a great time estimate for arrival that was not too wide. The report/certificate received was instant and very full and informative. Great value for money. I would highly recommend them and will definitely be using them again.
Customer in Hertfordshire Posted on 01/11/2023 , work completed 01/11/2023
The trader replied (on 05/11/2023)
Thank you for your kind words and the 5-star rating! Your satisfaction is our top priority, and it's great to hear that we achieved that. We're committed to maintaining the cleanliness and safety of your chimney, and we'll continue to provide you with exceptional service in the future.
Great service
Customer Service
Quality
Value
Very fast and quick service will be using them from now on . Adam explained some things we didn't know about many thanks
Customer in Hertfordshire Posted on 30/10/2023 , work completed 30/10/2023
The trader replied (on 05/11/2023)
We're truly grateful for your 5-star review! It's customers like you who make our job so rewarding. We're thrilled to know that our chimney sweeping service met your expectations, and we look forward to assisting you with any future needs you may have.
Excellent Chimney Sweep
Customer Service
Quality
Value
I have used Sweepsmart for the last few years and have always been very pleased with the service. They let you know when they are close by and are very thorough in their work, even including photographs of flues in their report. I thoroughly recommend them.
Customer in Greater London Posted on 25/10/2023 , work completed 25/10/2023
The trader replied (on 28/10/2023)
Thank you so much for taking the time to leave a review, we really appreciate it. All the best
Very good service
Customer Service
Quality
Value
Paul arrived on time and swept our chimney which had not been cleaned for some ten years previously. He explained the process to be undertaken which he then carried out professionally and with the minimum of fuss and disruption. He hoovered up a small amount of debris and left the house clean and tidy after first recommending we purchase a new CO2 monitor/alarm. We were both impressed and pleased with the level of service provided.
Customer in Greater London Posted on 16/10/2023 , work completed 16/10/2023
The trader replied (on 18/10/2023)
Thank you so much, we really appreciate your kind words.
Good and Efficient
Customer Service
Quality
Value
This is the second year we’ve used SweepSmart. Easy to book appointment- friendly staff. Good communication throughout - even a tracking system to see time due to arrive. Adam friendly and efficient. Good job overall. Would recommend.
Customer in Central Bedfordshire Posted on 16/10/2023 , work completed 16/10/2023
The trader replied (on 18/10/2023)
Thank you so much. I will pass your compliments to Faith and Adam
Great service again
Customer Service
Quality
Value
3rd annual chimney sweep by Sweepsmart. Once again very pleased with the service from arranging the appointment to completion of the job by Tony- efficient, friendly, quick and clean. Will be using again next year.
Customer in Greater London Posted on 05/10/2023 , work completed 05/10/2023
The trader replied (on 12/10/2023)
Thank you so much for the glowing 5-star review! We're thrilled to hear that you were satisfied with our chimney sweeping service at SweepSmart. It's our mission to provide top-notch service, and your feedback reaffirms our commitment to excellence. If you ever need any chimney-related assistance in the future, please don't hesitate to reach out. We're here to keep your home safe and cosy!
Clean and professional.
Customer Service
Quality
Value
Really good service from beginning to end. No mess left at all. Easy booking and communication. I have used other services in the past but find Sweep Smart reliable and a pleasure to do business with.
Customer in Hertfordshire Posted on 02/10/2023 , work completed 02/10/2023
The trader replied (on 12/10/2023)
Your 5-star review warms our hearts as much as a well-maintained chimney warms your home! We're so grateful for your kind words and for choosing SweepSmart for your chimney sweeping needs. Your satisfaction is our greatest reward, and we'll always strive to provide the same level of exceptional service. If you ever have any questions or require our services in the future, don't hesitate to get in touch. We're here to keep your chimney in tip-top shape!
5* Would highly recommend!
Customer Service
Quality
Value
I have used SweepSmart for a number of years. They installed our wood burner about 8 years ago and have serviced and maintained it ever since. The chimney sweeps have all been really efficient and friendly. The booking in process is really easy. Initially they send you a two hour window and then an exact time of arrival on the day. Their annual reminder service is really also very helpful! Would highly recommend Sweepsmart to anyone!
Customer in Greater London Posted on 02/10/2023 , work completed 02/10/2023
The trader replied (on 18/10/2023)
Thank you. We really appreciate you continuing to use us. We look forward to seeing you again next year.
Exceptional Service
Customer Service
Quality
Value
I was impressed with all communication leading up to the appointment, which I needed to reschedule three times and then today I was even more impressed by Tony’s professionalism, knowledgeability, and patience with a difficult chimney and a clueless client! He left everything cleaner than when he arrived and I will definitely be recommending this company to friends and neighbours
Customer in Greater London Posted on 30/09/2023 , work completed 30/09/2023
The trader replied (on 12/10/2023)
We're overjoyed by your 5-star review for our chimney sweeping service. Knowing that we met your expectations means the world to us. At SweepSmart, safety and customer satisfaction are our top priorities, and your feedback inspires us to continue delivering the best service possible. Thank you for choosing us, and we look forward to serving you again in the future!
Friendly and efficient Company
Customer Service
Quality
Value
Really pleased with the whole procedure, on phoning for a date for the job to getting the chimney swept. It was a painless procedure and everybody I spoke to was helpful and informative. Kept up to date on arrival time and how the job would be carried out. Keil arrived on time and was polite and friendly. Will definitely be using this company again. Well done.
Customer in Greater London Posted on 21/09/2023 , work completed 21/09/2023
The trader replied (on 24/09/2023)
Thank you so much for leaving a review for us; I'll pass this on to Keil. All the best.
Great chimney sweep service
Customer Service
Quality
Value
My first (but not last) time using Sweepsmart. Really impressed. More than happy to recommend them. Good website (clear information). Really quick to respond to my email enquiries (thank you to Faith) and to book a convenient date and time for the sweep/cctv service. It was helpful to be given a 2 hour slot and, on the day, to the be able to track arrival. Tony arrived on time, was friendly and courteous and carried out the sweep service/cctv inspection quietly and efficiently. Dealt with a couple of minor issues and gave helpful advice. Payment straightforward and certificate emailed straightaway. All sorted.
Customer in Greater London Posted on 19/09/2023 , work completed 19/09/2023
The trader replied (on 21/09/2023)
That's amazing, thank you so much. We really appreciate the review.
Excellent as always
Customer Service
Quality
Value
Been using Sweepsmart for a number of years, and just had the chimney cleaned for use in the winter. Efficient, clean, punctual - as always very good.
Customer in Greater London Posted on 19/09/2023 , work completed 19/09/2023
The trader replied (on 21/09/2023)
Thank you for always choosing us, we are really happy we always live up to your expectations.
Fabulous Service
Customer Service
Quality
Value
This is the second year I have used SweepSmart & it couldn't be easier. I was sent a reminder for my annual check, booked the appointment and had reminders telling me when Adam would be coming. On the day of the sweep Adam arrived at the time indicated on the text message and the whole process was both efficient & thorough. He left the place clean and was also polite. The certificate and invoice is then emailed through. I will certainly use them again in the future.
Customer in Hertfordshire Posted on 13/09/2023 , work completed 13/09/2023
The trader replied (on 14/09/2023)
Thank you, we really appreciate you having us back. I will pass your kind words to Adam. Thanks again.
Full Chimney Sweep of House
Customer Service
Quality
Value
Excellent service Tony kept us informed about timing of visit and followed instructions to enter property. On time and on budget. Very diligent and cleared up well. Spent 4 hours on job and explained all potential future issues after clearing and checking 5 Chimneys.
Customer in Hertfordshire Posted on 12/09/2023 , work completed 11/09/2023
The trader replied (on 14/09/2023)
Thank you so much, I will pass your kind words onto Tony. He will be delighted. Thank you again.
Fast, efficient, friendly - *****EXCELLENT *****
Customer Service
Quality
Value
This is the 3rd year we have used Sweepsmart and thoroughly recommend. Whole process is easy - from booking, arrive, service, explanation, documentation and payment. Hassle free experience and they are in and out in not time, no mess at all. Certificate provided immediately. Lots of information provided, very friendly. Highly recommend.
Customer in Essex Posted on 07/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Wow. Thank you so much. We really appreciate it.
Brilliant chimney sweep!
Customer Service
Quality
Value
I have previously used SweepSmart and can wholeheartedly recommend them. Thoroughly efficient from booking the appointment to departure. Communication was marvellous and Paul arrived as advised. What's more there was no mess what so ever 😊. No hesitation, I highly recommend SweepSmart. šŸ‘ Thank you!
Customer in Essex Posted on 05/09/2023 , work completed 02/09/2023
The trader replied (on 06/09/2023)
Thank you so much; we really appreciate your kind words. See you next time.
Outstanding service from SweepSmart!
Customer Service
Quality
Value
This is the second time we have used SweepSmart and we will certainly be using them again in the future. The lady in the office was very friendly on the phone and worked to find a time slot that worked for me. Communication remained excellent as I then received courtesy texts to remind a couple of days before the day, and then one on the morning itself to state an exact arrival time (which was accurate). Tony was friendly, informative and professional, and sent across our certificate (complete with written info and pictures of before/after) afterwards. Prices seemed reasonable. Would highly recommend SweepSmart. Thank you!
Olly in Hertfordshire Posted on 03/09/2023 , work completed 28/08/2023
Removal of chimney crows nest and cowl installation
Customer Service
Quality
Value
Most impressed - very professional, thorough and very clean, tidy and punctual. Very nice people - genuine and helpful. Would definitely recommend.
Customer in Greater London Posted on 31/08/2023 , work completed 30/08/2023
The trader replied (on 03/09/2023)
Thank you so much, it means so much to hear our customers are happy.
Great service
Customer Service
Quality
Value
We had our two woodburners checked and cleaned. Paul turned up on time, with a text advising exact time of arrival on the morning, as promised. Communication with the office when booking was really good with prompt, understanding and friendly replies. We would recommend this business and will be using again.
Customer in Hertfordshire Posted on 28/08/2023 , work completed 28/08/2023
The trader replied (on 30/08/2023)
Thank you so much. We really appreciate your review. We look forward to seeing you again next time.
Brilliant service all round
Customer Service
Quality
Value
Sweepsmart is one of the best companies I deal with. Very professional, even the vans look good, great customer service, from the reminder email/ txt to job completion. Adam is very knowledgeable and I feel every confidence in him when dealing with my fire/ chimney. Leave’s everything clean and tidy, wouldn’t know he had swept the chimney. Well done Sweepsmart. 5*****
Customer in Hertfordshire Posted on 22/08/2023 , work completed 22/08/2023
The trader replied (on 24/08/2023)
Wow! We are over the moon reading your fantastic 5-star review. It's wonderful to know that our chimney sweeping service met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us
Timely and efficient
Customer Service
Quality
Value
Good experience. Was easy to book appointment arrived exactly when booked, did work, was helpful with advice. Provided email certificates which is far more helpful for retaining than paper copies. Will be using again.
Customer in Greater London Posted on 20/08/2023 , work completed 19/08/2023
The trader replied (on 21/08/2023)
We truly appreciate your kind words and 5-star rating! Keeping your chimney clean and safe is our priority, and we're thrilled to know you had a positive experience with our team. Thank you for choosing us!