Endorsed by Which?

SweepSmart

5.0

668 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
668 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Super efficient
Customer Service
Quality
Value
Our chimney is very high (tall ceilings in a converted old townhouse) but as usual not an issue. This company is brilliant, clean and efficient and gets the job done with no mess. Been using for several years and will continue to do so as the fire burns so much better and know it's safe after they've been.
Karen in Greater London Posted on 03/08/2023 , work completed 03/08/2023
The trader replied (on 08/08/2023)
It's fantastic to hear that you had a wonderful time with us. Thank you for choosing us again and for sharing your positive experience!
I highly recommend using Sweepsmart. A friendly, efficient & expert service
Customer Service
Quality
Value
I highly recommend using Sweepsmart. A friendly, efficient & expert service. This is the second year I have used Sweepsmart. Their sweep turned up within the first twenty minutes of their two hour window and he was clean, helpful and efficient. The service is noisy but no soot or dust has escaped into the room. It was raining this morning and I was pleased to see the sweep used clean dust sheets to ensure the floor stayed clean and dry. I was offered a choice of paying there and then, which I elected to do. The chimney sweep certificate was then sent through promptly straight after the appointment. Very efficient and a pleasure to deal with.
Customer in Greater London Posted on 02/08/2023 , work completed 02/08/2023
The trader replied (on 02/08/2023)
Wow! We are over the moon reading your fantastic 5-star review. It's wonderful to know that our chimney sweeping service met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us
Did a good job!
Customer Service
Quality
Value
Pleased with the job Sweep Smart did. They've just swept the chimney, having arrived on time following a text to say on their way (always helpful) All very professional, both the actual sweeping and the checks they carried out, and no mess! They were also pleasant and happy to explain the details of what they were doing. I now have a certificate to prove the job's been done, together with details of some minor work that might need doing, though nothing urgent! All in all, I'm very pleased with Sweep Smart Ltd and would recommend them.
Customer in Greater London Posted on 01/08/2023 , work completed 01/08/2023
The trader replied (on 02/08/2023)
Thank you for the glowing 5-star review! We're thrilled that you were satisfied with our chimney sweeping service. If you ever need any assistance again, don't hesitate to reach out. We appreciate your business!
Reliable and Efficient
Customer Service
Quality
Value
They came on time and did a very good job of sweeping my chimney. No mess, no fuss - who could ask for more. Will use them again next year.
Customer in Greater London Posted on 25/07/2023 , work completed 25/07/2023
The trader replied (on 26/07/2023)
Thank you so much; we really appreciate your kind words. All the best.
Very professional and good to deal with
Customer Service
Quality
Value
Great job, professional from the start, friendly, good communication, punctual, very happy with service.
Customer in Greater London Posted on 14/07/2023 , work completed 10/07/2023
The trader replied (on 14/07/2023)
We're thrilled to have exceeded your expectations. Your review means a lot to us, and we can't wait to serve you again in the future.
Excellent service
Customer Service
Quality
Value
Incredibly professional from beginning to end. Plenty of communication and excellent certificate showing photos of job done. Highly recommend.
Customer in Greater London Posted on 11/07/2023 , work completed 11/07/2023
The trader replied (on 14/07/2023)
We're delighted to have met your expectations and provided you with a positive experience. Thank you for taking the time to share your feedback.
Excellent, efficient service
Customer Service
Quality
Value
Brilliant service provided by Sweepsmart. The technicians were on time, polite and professional. We had our chimney swept and the addition of 1 cap and 1 cowl on the top of our chimney pots. The works were carried out quickly and efficiently. We would not hesitate to recommend this company to anyone.
Customer in Hertfordshire Posted on 30/06/2023 , work completed 30/06/2023
The trader replied (on 14/07/2023)
We're grateful for your positive feedback. It motivates us to continue delivering the best possible service to all our valued customers.
Excellent Service
Customer Service
Quality
Value
Tony arrived on time and done a superb job of sweeping my chimney and repairing my stove. He explained everything that he was doing and taught me several things about my stove that I didn't know. Thank you. He was very professional and left the fireplace and hearth spotless. Look forward to seeing you next year!
Customer in Hertfordshire Posted on 23/06/2023 , work completed 23/06/2023
The trader replied (on 14/07/2023)
It's fantastic to hear that you had a wonderful time with us. Thank you for choosing us and for sharing your positive experience!
Very reliable company
Customer Service
Quality
Value
I've been with SweepSmart for a few years now and I have never been disappointed with their service. The team is very professional starting from the receptionist who makes sure all is running smoothly. Adam who came over today was very professional. He prepared his work place carefully making sure all our belonging are treated with care. He explained everything to me. And I was able to see before and after pic of his work which is something new Adam left the place very tidy. I also have been emailed the certificate.
Customer in Hertfordshire Posted on 20/06/2023 , work completed 20/06/2023
The trader replied (on 14/07/2023)
Your review made our day! We strive to deliver exceptional service, and it's rewarding to know that we succeeded in doing so for you.
Excellent service
Customer Service
Quality
Value
Communication excellent. Email and text confirmation when booked 3 months ago plus two reminders and text when they were on the way. Friendly, efficient and clean service. Couldn’t recommend enough.
Customer in Hertfordshire Posted on 02/06/2023 , work completed 02/06/2023
The trader replied (on 14/07/2023)
Your kind words are greatly appreciated. We work hard to ensure every customer has a positive experience, and your feedback lets us know we're on the right track.
Will definitely use again
Customer Service
Quality
Value
We recently moved into a victorian flat, of which the fireplace was boarded up. We booked an appointment with SweepSmart to investigate how viable it'd be to open up the fireplace for use. Adam came and was very mindful in protecting the surrounding areas along with leaving no mess behind. In that visit we got an idea of all possible options in a fair unbiased explanation. We're now keen to book the next steps and get ready for winter!
Customer in Greater London Posted on 01/06/2023 , work completed 01/06/2023
The trader replied (on 14/07/2023)
We're thrilled to have exceeded your expectations. Your review means a lot to us, and we can't wait to serve you again in the future.
Highly recommended company
Customer Service
Quality
Value
We have used SweepSmart for many years now and have never been disappointed. Whoever comes to sweep the chimney and test the stove is always very efficient, on time, extremely polite and gives good sound advice as to how we can get the best use out of our stove. We wouldn't hesitate to recommend this company for the excellent value for money service it provides. Even after the visit, we are encouraged to call if there is a problem with the stove or even a query.
Customer in Greater London Posted on 31/05/2023 , work completed 31/05/2023
The trader replied (on 14/07/2023)
Thank you for your glowing review! We couldn't ask for better feedback. We look forward to welcoming you back soon and providing another memorable experience.
Good job done
Customer Service
Quality
Value
The second time Paul came. He is so helpful and again we had excellent service. This time he replaced the glass and gave good advice. Thank you.
Customer in Hertfordshire Posted on 12/05/2023 , work completed 05/04/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, see you again next year.
Chimney Inspections
Customer Service
Quality
Value
Have used twice now to have chimneys swept and inspected and great each time. Very professional, tidy and skilled. Gave an honest and detailed report. Planning to use to get a wood burner fitted by SweepSmart shortly will add another review when that work is done
Customer in Greater London Posted on 08/05/2023 , work completed 08/05/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, look forward to fitting your burner for you very soon.
Excellent work!
Customer Service
Quality
Value
We had Tony from Sweepsmart in today. He swept our chimney and installed chimney caps. Incredibly professional, super quick and diligent, polite and, to top it off, cleaned up everything afterwards. Also have to say that their response time was phenomenal: emailed them and got a reply almost immediately and they came out just a few days later. Highly recommend!
Customer in Greater London Posted on 08/05/2023 , work completed 08/05/2023
The trader replied (on 18/05/2023)
Thank you so much for your lovely review.
Straightforward Chimney Sweep
Customer Service
Quality
Value
Arrived on time, floor protection laid, dust cloths arranged around fire. Quick job with no mess. Seals checked to ensure all was airtight. Very professional service.
Customer in Hertfordshire Posted on 05/05/2023 , work completed 05/05/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review.
Efficient, trustworthy service
Customer Service
Quality
Value
This is the third occasion we have used Sweepsmart. Adam arrived promptly, having given us advance notice by email and text. He took care to protect the floors and worked very tidily. It's definitely not the old fashioned service I remember from my youth when every surface ended up covered in soot! The process means the room is protected from the soot, and our woodburning stove was left spotless. Adam showed me pictures of the flue and chimney liner so I could see its overall condition. He was happy to recommend the chimney be swept every two years, given its current usage and condition. I am very happy with the service given by Adam and Sweepsmart, and I am sure I will be asking them back for a fourth visit in two years' time.
Customer in Greater London Posted on 04/05/2023 , work completed 04/05/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review.
Chimney sweep to log stove in lounge
Customer Service
Quality
Value
SweepSmart carried out their task efficiently, expertly and cleared up everything on completion of sweeping chimney. Explained adequately. Polite.
Customer in Hertfordshire Posted on 02/05/2023 , work completed 02/05/2023
The trader replied (on 18/05/2023)
Thank you for your kind words.
Excellent service
Customer Service
Quality
Value
We needed our chimney sweeping for the first time and chose SweepSmart because of their excellent reviews. We were not disappointed. From the first point of contact, everything has been professional, efficient and friendly. Adam arrived when he said he would, having both emailed and texted before the appointment in plenty of time for me to arrange work. He used lots of groundsheets to protect my floors and furniture but made no mess whatsoever. I now have a certificate and before and after photos. Not only was the chimney swept, but my Carbon Monoxide alarm was checked and the smoke draw was tested. A really excellent, modern service which I will be using again next year and beyond. Thank you - I highly recommend.
Customer in Hertfordshire Posted on 02/05/2023 , work completed 02/05/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, we look forward to seeing you again next year.
Great Service and Great Team
Customer Service
Quality
Value
We booked this chimney sweep service online and it was made so easy for us. The team responded really quickly to our request and carried out a very professional, clean and efficient service today. Paul was great. And the cost was very reasonable. We would definitely use this service again and recommend SweepSmart to others!
Customer in Greater London Posted on 27/04/2023 , work completed 27/04/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, we look forward to seeing you again.
Efficient company 100% recommend.
Customer Service
Quality
Value
Adam visited us this morning to sweep our chimney for our multi-fuel stove. Adams's work and his knowledge and help was vast and way superior to any previous sweeps we have had, so we will certainly NOT be using anyone but Smartsweep in the future. Wish I had known that this company also fits stoves, as I would have used them to fit my stove initially as their attention to detail is superb. Fantastic professional service from start to finish, Thank you Adam at Smartsweep.
Customer in Hertfordshire Posted on 13/04/2023 , work completed 13/04/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review, we look forward to seeing you again next year.
Friendly and efficient service
Customer Service
Quality
Value
Thanks to Tony for great service this morning. Pleasure to see you and thanks for all the great advice.
Customer in Greater London Posted on 12/04/2023 , work completed 12/04/2023
The trader replied (on 18/05/2023)
Thank you for your lovely review.
Excellent & efficient service
Customer Service
Quality
Value
Paul turned up on time, after clear communication before the job. He had all his equipment ready and looked at our chimney and diagnosed the source of the issue very quickly. He left no mess whatsoever and explained everything in language I could understand. The follow up report with photos is very useful. Would recommend their services without hesitation.
Customer in Greater London Posted on 11/04/2023 , work completed 10/04/2023
The trader replied (on 18/05/2023)
Thank you for your kind words.
Chimney cleaning and testing
Customer Service
Quality
Value
Sweepsmart did us proud. Very professional service all round, from initial contact and customer service to the work being carried out. Clean, efficient and well worth the money. It’s five stars from me.
Customer in Hertfordshire Posted on 02/04/2023 , work completed 27/03/2023
The trader replied (on 18/05/2023)
Thank you so much for your kind words, see you again next year
Efficient, friendly.
Customer Service
Quality
Value
Very impressed with Sweep Smart from start to finish. Customer Service (from booking process to appointment reminders, accurate tracking and arrival time, and post appointment follow-up) was exemplary. Tony and his assistant were friendly and super efficient, and tidied up thoroughly after sweeping flue of my wood burning stove, which they left much cleaner than they found it (glass front was sparkling). Highly recommended.
Customer in Greater London Posted on 30/03/2023 , work completed 29/03/2023
The trader replied (on 18/05/2023)
Thank you for your kind words, see you again next year.