Endorsed by Which?

SweepSmart

5.0

668 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Welcome to SweepSmart, an independent chimney sweeping company covering London, Essex and Hertfordshire.

As a HETAS approved member of the 'Guild of Master Chimney Sweeps' we have been professionally trained and assessed in all aspects of solid fuel. SweepSmart has passed the vigorous assessments needed to become a 'Which? trusted trader' and have achieved the rank of Master Sweep with the Guild.

Please view our website www.sweepsmart.co.uk to see a list of our services.

Feel free to call us if you have any questions.

All the best.

What we do

  • Chimney Sweeps

  • Fireplace and stove installers

  • Chimney builders, liners and specialists

  • More Services

    • stove servicing
    • cctv chimney surveys

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
668 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Chimney sweep and stove service
Customer Service
Quality
Value
Sweepsmart were excellent throughout the process. From the initial contact they were friendly and efficient, arriving when they said and doing an excellent job. The follow on service has made my solid fuel burner work just as well as when it was newly installed. I will definitely use Sweepsmart for my annual chimney clean and will have no hesitation recommending them to friends.
Customer in Hertfordshire Posted on 18/01/2024 , work completed 16/01/2024
The trader replied (on 23/01/2024)
Thank you for sharing your experience! We strive for excellence in chimney sweeping, and your positive feedback is incredibly rewarding. Your safety and satisfaction are at the core of what we do.
Professional and efficient chimney sweep service
Customer Service
Quality
Value
Very professional, efficient, friendly service. Clear what you're booking and prices. Efficient booking system. Then professional and friendly service on the day - very quick and thorough. A company you can trust.
Customer in Greater London Posted on 13/01/2024 , work completed 12/01/2024
The trader replied (on 16/01/2024)
Thank you. We are so grateful and happy to receive such a great review. All the best.
Fantastic work
Customer Service
Quality
Value
Sweepsmart were great about scheduling the appointment and letting us know when timing slipped a bit. The guys who came to the house were super friendly and tried really hard to fix a rather difficult issue with our chimney caused by some building work we had had done.
Customer in Greater London Posted on 09/01/2024 , work completed 08/01/2024
The trader replied (on 11/01/2024)
Thank you so much for understanding regarding the time. We really appreciate your kind words.
Chimney sweep review
Customer Service
Quality
Value
Arrived on time. Very polite, respectful and friendly. Efficient and professional. Gave good advice about safe use of fire. Will use again.
Customer in Greater London Posted on 08/01/2024 , work completed 08/01/2024
The trader replied (on 10/01/2024)
Thank you for the very kind feedback. We really appreciate it. See you next time.
Highly recommended
Customer Service
Quality
Value
We have been very impressed by SweepSmart. Communication has been great from the moment we booked. Tony called ahead to tell us he was on his way. He was courteous and tidy and kindly gave us a quick lesson on how best to light and use our woodburner. Would highly recommend.
Customer in Greater London Posted on 18/12/2023 , work completed 18/12/2023
The trader replied (on 21/12/2023)
Thank you for your glowing review! We're thrilled to have provided you with top-notch chimney sweeping. Your satisfaction is our priority, and we're always here to ensure your fireplace is safe and efficient!
Chimney sweep on a solid fuel stove
Customer Service
Quality
Value
Booking the work was dealt with most efficiently. Adam was punctual (having advised that he was on his way); he was friendly and courteous and his communication was superb - he explained things I should have known years ago - and he fully briefed me on what he was doing and about additional work that will make the appliance more efficient. He also gave helpful advice about documentation needed for legal and insurance compliance. All together an excellent service.
Customer in Hertfordshire Posted on 18/12/2023 , work completed 18/12/2023
The trader replied (on 20/12/2023)
Thank you so much for the fantastic review. We really appreciate it and are so happy we were impressed.
Very professional
Customer Service
Quality
Value
What a wonderful job they have done made are old looking wood burning stove look and work like it was brand new Very professional and clean working considering the nature of there job highly recommend for all the work they have done so far again many thanks for the work
Customer in Greater London Posted on 16/12/2023 , work completed 16/12/2023
The trader replied (on 19/12/2023)
Thank you for the glowing 5-star review! We're thrilled to have provided top-notch chimney sweeping service. Your satisfaction is our priority, and we look forward to serving you again in the future!
Excellent professional service. Highly recommended
Excellent professional service. Excellent communication throughout and highly recommend. We will use them again for sure
Customer in Greater London Posted on 06/12/2023 (Reviewer did not use service)
The trader replied (on 19/12/2023)
Wow, what a fantastic review! We're delighted to hear that you're happy with our chimney sweeping service. Thank you for choosing us, and we're here whenever you need us for your chimney maintenance!
Log burner chimney sweep
Customer Service
Quality
Value
Very efficient service with excellent communication before the job and on the day. The job itself was completed well within the agreed timeframe and left no mess.
Customer in Central Bedfordshire Posted on 05/12/2023 , work completed 05/12/2023
The trader replied (on 19/12/2023)
We're thrilled to receive your 5-star review! Thank you for trusting us with your chimney sweeping needs. Your kind words mean a lot, and we're dedicated to maintaining this high standard for all our customers.
Excellent, thorough work
Customer Service
Quality
Value
Using SweepSmart was a great experience. I was regularly updated with the precise timing of the appointment and Tony, from SweepSmart, proved to be conscientious, instructive and efficient. In particular, Tony also provided a comprehensive written report detailing my chimney’s condition on the same day of his visit. This service is of great use. Would strongly recommend SweepSmart.
Customer in Greater London Posted on 28/11/2023 , work completed 27/11/2023
The trader replied (on 05/12/2023)
Thank you for sharing your experience! We strive for excellence in chimney sweeping, and your positive feedback is incredibly rewarding. Your safety and satisfaction are at the core of what we do.
Very tidy and thorough
Arranged for a service/clean of my wood burner. Arrived on time and from what I could see did a very thorough and competent job - explained what was being done and took time to answer a couple of questions I had. Took great care not to make any mess and everything was spotless at the end. Very happy with the service.
Customer in Greater London Posted on 27/11/2023 (Reviewer did not use service)
The trader replied (on 05/12/2023)
Wow, a 5-star review! Thank you! It was a pleasure sweeping your chimney. We take pride in our work, and your satisfaction is the ultimate reward. Here's to warm and cozy fires for you!
Sweeping woodburner stove
Customer Service
Quality
Value
Second time I’ve used this firm and if anything I’m more impressed! Firstly getting an appt is very easy and efficient… you are informed all the way they turn up exactly when they say and are polite ( answered my questions very well) stove was swept efficiently and area kept very clean I recommend this company highly
Customer in Greater London Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 05/12/2023)
We're delighted to receive your 5-star rating! Keeping your chimney clean and safe is our commitment. Your feedback motivates us to maintain the highest standards in our services.
Good Service
Customer Service
Quality
Value
SweepSmart was recommended by our neighbour to sweep the chimney of our wood buring stove. Great, friendly service and advice from Adam and the office. Clean, efficient job what more can you ask for? I would recommend them and use them again.
Customer in Hertfordshire Posted on 27/11/2023 , work completed 27/11/2023
The trader replied (on 05/12/2023)
Thank you for your glowing review! We're thrilled to have provided you with top-notch chimney sweeping. Your satisfaction is our priority, and we're always here to ensure your fireplace is safe and efficient!
Great service
Customer Service
Quality
Value
Chimney sweep service for my wood burning stove. They managed to book me in fairly quickly. Very convenient service, they send instructions on how to prepare, what to expect and a reminder of the appointment. You can even track how far away your chimney sweep is prior to your slot. Payment took about 2 secs online. Adam worked very quickly and efficiently and gave us loads of advice on our stove which has been overheating. I’ll surely be using them next year and would recommend them to anyone who’s looking for a reliable and affordable service.
(your username) Posted on 21/11/2023 , work completed 20/11/2023
The trader replied (on 24/11/2023)
Thank you so much. I have passed your feedback onto Adam. We look forward to seeing you again in the future.
Efficient clean job.
Customer Service
Quality
Value
The booking system worked well, although i had a to wait a while for an appt i think this often means they are a business in demand, always a good sign. They gave me lots if alerts about when they would arrive arrived when they said they would, did a very tidy job. No nonsense. Really what you should be able to expect but it is still a surprise when a business is like this. Will definitely ise for my regular chimney sweeping
Customer in Hertfordshire Posted on 21/11/2023 , work completed 21/11/2023
The trader replied (on 24/11/2023)
Thank you for the review. We are so happy you were pleased. We look forward to seeing you again.
Excellent service
Customer Service
Quality
Value
We found SweepSmart to be courteous and thoroughly professional. Chimney was swept with a minimum of fuss and very efficiently.
Customer in Greater London Posted on 11/11/2023 , work completed 10/11/2023
The trader replied (on 20/11/2023)
Thank you for choosing our chimney sweep service! We're thrilled to hear you had a 5-star experience with us.
Fast and professional service
Customer Service
Quality
Value
Tony from Sweepsmart did a great job of cleaning and surveying our chimney. Communication from initial enquiry to job completion was first class. The job itself was completed on time and without any mess or dust in our lounge. Great Job!
Customer in Greater London Posted on 11/11/2023 , work completed 10/11/2023
The trader replied (on 20/11/2023)
We appreciate your fantastic feedback! Ensuring your chimney is clean and safe is our top priority.
SweepSmart chimney sweep
Customer Service
Quality
Value
excellent communication before and after; professional and courteous service whilst chimney sweep at our home; highly recommend
Customer in Central Bedfordshire Posted on 09/11/2023 , work completed 07/11/2023
The trader replied (on 20/11/2023)
It's wonderful to hear that our service met your expectations! Thank you for the glowing review
Highly Recommend!
Customer Service
Quality
Value
This is the second time we have had a visit from SweepSmart, communication from booking to arriving to completing was great, keeping us informed all the way. Tony was a pleasure to meet and was quick, efficent and left the place as he found it! A trustworthy company who do a great job, thank you!
Customer in Greater London Posted on 07/11/2023 , work completed 07/11/2023
The trader replied (on 20/11/2023)
Thank you for taking the time to share your 5-star experience with our chimney sweep service. We're delighted to have provided excellent service.
Good service
Customer Service
Quality
Value
The chimney sweep arrived promptly and provided the service we required. He was polite and friendly, providing information as required. The appropriate coverings were laid to protect the floors and carpets. A good job completed with photos to explain what he had done. I received a receipt and certificate promptly. I recommend this company.
Customer in Greater London Posted on 06/11/2023 , work completed 06/11/2023
The trader replied (on 20/11/2023)
We're thrilled to receive your 5-star rating! Thank you for entrusting us with your chimney cleaning needs.
Excellent service
Customer Service
Quality
Value
Friendly and efficient service from booking to tidying up....Safety checks carried out, advice given about the state of our fireplaces, chimneys and lack of carbon monoxide alarms and not a speck of soot left behind! Great to have 'before and after' photographs of the chimneys. Thoroughly recommended!
Customer in Greater London Posted on 03/11/2023 , work completed 02/11/2023
The trader replied (on 20/11/2023)
Your satisfaction is our goal, and we're glad to have exceeded your expectations! Thank you for the amazing review.
Super professional
Customer Service
Quality
Value
Tony from Sweepsmart was great - very efficient, polite and did an excellent job. Would highly recommend this service.
Customer in Greater London Posted on 02/11/2023 , work completed 02/11/2023
The trader replied (on 05/11/2023)
We genuinely appreciate your 5-star review! Customer satisfaction is at the core of what we do, and we're delighted that we could meet your chimney sweeping needs. Your support means a lot to us, and we're always ready to serve you with a smile.
Fantastic Service
Customer Service
Quality
Value
I am very impressed by Adam and his service. From start to finish SweepSmart were excellent. Great communication, punctual, they gave a great time estimate for arrival that was not too wide. The report/certificate received was instant and very full and informative. Great value for money. I would highly recommend them and will definitely be using them again.
Customer in Hertfordshire Posted on 01/11/2023 , work completed 01/11/2023
The trader replied (on 05/11/2023)
Thank you for your kind words and the 5-star rating! Your satisfaction is our top priority, and it's great to hear that we achieved that. We're committed to maintaining the cleanliness and safety of your chimney, and we'll continue to provide you with exceptional service in the future.
Great service
Customer Service
Quality
Value
Very fast and quick service will be using them from now on . Adam explained some things we didn't know about many thanks
Customer in Hertfordshire Posted on 30/10/2023 , work completed 30/10/2023
The trader replied (on 05/11/2023)
We're truly grateful for your 5-star review! It's customers like you who make our job so rewarding. We're thrilled to know that our chimney sweeping service met your expectations, and we look forward to assisting you with any future needs you may have.
Excellent Chimney Sweep
Customer Service
Quality
Value
I have used Sweepsmart for the last few years and have always been very pleased with the service. They let you know when they are close by and are very thorough in their work, even including photographs of flues in their report. I thoroughly recommend them.
Customer in Greater London Posted on 25/10/2023 , work completed 25/10/2023
The trader replied (on 28/10/2023)
Thank you so much for taking the time to leave a review, we really appreciate it. All the best