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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 08:00–16:00
- Monday 08:00–16:00
- Tuesday 08:00–16:00
- Wednesday 08:00–16:00
- Thursday 08:00–16:00
- Friday 08:00–16:00
- Saturday - Closed
- Sunday - Closed
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
We have over 35 years experience in plumbing and heating trade. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
We are the only genuine dealers for Kinetico water softeners in our area, and authorised dealers for EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Letchworth, we cover most of Hertfordshire, Bedfordshire and Cambridge. We supply and deliver water softener salt and all the prices are on our website along with various payments options.
Terry, Daniel and James Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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5.0
138 reviews
Recommended
Recommended
by 100% of customers
Sort by
Everything I was looking for
Customer Service
Quality
Value
I was on the hunt for a decent, local company that would do a complete and thorough installation of a water softener in my 100yr old property. The expertise was first rate, no hard sell, and the pricing and options really clear and honest. When it came to the day, the installation was so well handled by the father and son team. The plumbing work was exceptionally neat and reminders and handy pictures were sent after to remind us little details to help. Would recommend wholeheartedly.
Customer in Luton
, work completed
Recommended
Brilliant service and installation in a very tight space
Customer Service
Quality
Value
Terry came and surveyed where we wanted the water softener. Our mains came into the bathroom so there was only a very narrow cupboard to fit it in. Terry suggested a Harvey minimax would do the job as it was narrow and didn't need electricity. He quoted very promptly and we arranged a fitting date. Terry and his son turned up exactly on time and were very good with their PPE and social distancing. They did a very neat and professional job and left everything spotless. I would highly recommend them.
Customer in Hertfordshire
, work completed
Recommended
Fantastic father & son combo
Customer Service
Quality
Value
Have absolutely no hesitation in recommending Terry and his son James for their professionalism and courtesy in abiding and working completely within COVID guidelines. They replaced my very ancient Harveys M3 softener with a newer model and on Terry's advice also fitted an overflow which had been omitted in the past! Terry spent time in explaining all that had been provided together with guarantee and everything that was included within the Water Softener Welcome Pack. All rubbish cleared away. Price was very competitive along with very generous supply of block salt. Thank you Terry and James.
Maureen, St Albans
, work completed
Recommended
Fantastic customer service
Customer Service
Quality
Value
Had a water softener installed -Terry and his son have been great from quotes to installation. It’s a shame they don’t do normal plumbing jobs still as I would definitely be using them if they did. They are professional, timely, informative and polite. Would definitely recommend.
Customer in Hertfordshire
, work completed
Recommended
Local, efficient and professional
Customer Service
Quality
Value
The survey, quote & installation were conducted in a way that instilled trust and confidence. Aqua Sensation are local with Terry and his son carrying out the work with minimum fuss and maximum efficiency. We didn't have room for the equipment close to our water inlet in the bathroom so our situation required problem solving. That is done at the survey stage so get Terry in to have a look. We are delighted with our water softener and filter and we know the experts are just down the road if we need them.
Paul & Tracey in Hertfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I am really happy with my water softener. Terry gave impartial advice about the best product for a smaller household and a competitive quote. The work was completed efficiently and to a very high standard with no mess! He explained clearly how the softener works and how to refill and a generous supply of salt was included in the initial quote and work. I would definitely recommend Aqua Sensation.
Customer in Hertfordshire
, work completed
Recommended
Impressed
Customer Service
Quality
Value
I had a water softener installed yesterday, Terry and his son arrived on time.They were very neat and tidy and very professional and friendly,nothing was too much trouble with an excellent back up service.I would recommend their services anytime. The price was good as well!
Customer in Hertfordshire
, work completed
Recommended
Excellent installation and hand over
Customer Service
Quality
Value
Terry provided a quote speedily and with all the relevant information. The installation was simply excellent - no mess, exactly on time. A really thorough handover and clear instructions on what to do. Excellent customer service throughout. This is our second installation (1st was for another house). Unequivocal recommendation.
, work completed
Recommended
Excellent service and very prompt arrival
Customer Service
Quality
Value
Terry and James arrived to fit our water softener on Monday. He arrived spot on time, and both he and James wore a mask throughout the process. he removed the old system we had and took this away with him. There was no mess in or out of the house. He explained how the water softener works and demonstrated, and explained the App on the phone. I would have no hesitation in recommending him again as I find his work and quality of it outstanding.
Robinson in Hertfordshire
, work completed
Recommended
Outstanding in every way
Customer Service
Quality
Value
Terry & James fitted an EcoWater water softener in an outbuilding, reconfigured my plumbing to make it simpler, and fitted an electrical socket. They were extremely polite, efficient, clean & tidy and couldn't have helped more. Good value for money from a great local business
Stephen
, work completed
Recommended