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Endorsed by Which?
Aqua Sensation
Opening Hours
Today - 07:00–22:00
- Monday 07:00–22:00
- Tuesday 07:00–22:00
- Wednesday 07:00–22:00
- Thursday 07:00–22:00
- Friday 07:00–22:00
- Saturday 07:00–22:00
- Sunday 07:00–22:00
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
Here at Aqua Sensation we are a family run, local, independent supplier and installer of Water Softeners, Filter/Purified Water, Water Softener Salt and Quooker Boiling Water Taps.
I am a Gas Safe registered plumbing and heating engineer with over 30 years experience. After experiencing the damage of hard water and seeing the benefits of soft water, I started to install water softeners in 2001. I now only fit water softeners, filters and boiling water taps.
I am the main dealer for Kinetico, EcoWater and Harvey Water Softeners and work in a 30 mile radius of Letchworth. We only supply and install the major water softener brands that are reliable and have long warranty’s.
Based in Stotfold I cover most of Hertfordshire, Bedfordshire and Cambridge. I supply and deliver water softener salt and all the prices are on my website along with various payments options.
Terry Cobby
What we do
Water softener installation and maintenance
More Services
- supply and fit quooker boiling water taps
My work
Customer reviews
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5.0
126 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service...
Customer Service
Quality
Value
From the survey to the installation date, Terry and his son were totally professional with everything they did. Explaining the different systems to us, (ensuring we get the right one for our needs) to the cleanliness and thoroughness fitting the softener. Even after completion they explained in detail everything we needed to know, maybe to much for some but I like to know everything! We would definitely recommend Aqua Sensation to anyone that reads this or asks me.
Customer in Central Bedfordshire
, work completed
Recommended
Great service
Customer Service
Quality
Value
From quote to installation Terry was fantastic. Explained everything well and was very professional and never pushy. No mess left after installation. 10/10 would definitely recommend
Customer in Central Bedfordshire
, work completed
Recommended
Excellent service and work
Customer Service
Quality
Value
The process of providing advice for a replacement water softener, quotes and installation was first class. Terry was very prompt at responding to detailed questions before we decided to go ahead. The work was carried out in a most caring fashion with attention to detail. M (Hitchin)
Customer in Hertfordshire
, work completed
Recommended
Highly recommend Terry and James of Aqua Sensation
Customer Service
Quality
Value
I asked Terry to advise me on replacing my existing water conditioner (it wasn't a softener, but it was useless). Terry arrived on time to see me and advise what softener would be best suited. There was absolutely no hard selling pressure, just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son James are very polite, professional and an absolute delight to find such professional tradesman cannot recommend them highly enough. The softener Terry recommend and fitted has been in for just over a week now and performing perfectly; we're very happy customers. They were thoroughly Covid-19 secure wearing all the required PPE to keep them and us safe and they cleared up afterwards so there was no evidence they had ever been.
Customer in Hertfordshire
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
Terry Cobby and his son, James came and installed my water softener, nothing was too much trouble, they were very clean and tidy, respectful as I am 77, they were really top notch. Any problems and they will come and sort it out, what more can you ask for. If the salt is too heavy to lift they will come and put it in for me. Thank you Terry and James - Keep up the good work.
Miranda, Hertfordshire
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
I requested that Terry replace my old existing water softener. Terry was very prompt in coming out to see and advise what softener would be best suited. There was absolutely no hard sales pressure just genuine and professional advice. The price of the work was very competitive and I am 100% pleased with the work carried out. Terry and his son are very polite, professional and an absolute delight to find such professional tradesman in this day and age. Cannot recommend highly enough.
Neil
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
Terry was absolutely fantastic; very helpful and great communication throughout the process. Delivered the softener on time and rapidly. Superb aftercare. Highly recommend!
Customer in Hertfordshire
, work completed
Recommended
Comprehensive service
Customer Service
Quality
Value
A very comprehensive approach. Terry son us the water softener and then after it was fitted he came to set it up. Easy to deal with, honest, passionate about the product and service. A really comprehensive approach and really cares that it is all done correctly. I would not hesitate to recommend Aqua Sensation.
Customer in Hertfordshire
, work completed
Recommended
Fitting a new water softener
Customer Service
Quality
Value
Contact with Terry was easy by email with prompt responses including a quotation for the work. He and James arrived on time. They took off their shoes before coming in and spread dust sheets wherever they worked. They refused the offer of tea or coffee and got straight on with removing my old, inefficient water softener and installing a new one. Terry explained how the machine worked and showed me how to install the salt and care for the machine. They were quiet, efficient and left everything clean and tidy which included removing the old machine. I have no hesitation in giving Terry and James the highest recommendation.
Customer in Hertfordshire
, work completed
Recommended
Great service - would recommend
Customer Service
Quality
Value
The team were very easy to communicate with in advance (very responsive on emails) and made everything very clear. They arrived when they said they would, it took as long as they promised and they left everything neat and tidy. No surprises on the invoice, quiet when working (which was handy as we were working at home). New tap and softener nicely fitted.
Customer in Hertfordshire
, work completed
Recommended