Endorsed by Which?

Test Valley Glass & Window Company Ltd

5.0

24 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:30–16:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Established in 1995 Test Valley Windows prides itself on customer satisfaction. The majority of our business comes from existing clients and personal recommendations, we strive to achieve customer gratification at all times.

Director Malcolm Mackenzie says “we are a friendly approachable company with a genuine desire to fulfill customer’s needs. Our sole aim is to provide a professional service from conception to completion with an after sales service second-to-none”

This is echoed in having been awarded the Plastic Window Federation Certificate of Excellence for impeccable service every year for the last 18 years. Adopting a 'no pressure' sales policy, we will listen to your requirements, offer professional advice and produce a free comprehensive no obligation quotation for you to make an informed choice, at your leisure.

So if you are thinking of buying Windows, Doors, a Conservatory or Orangery, contact us or visit our showroom to find out why so many of our customers would recommend us.

What we do

  • Glaziers

    • Replacement window services and repairs
    • Double glazing installation
    • Double glazing repair
    • Sash windows
    • Aluminium Windows
    • UPVC Windows
    • Double glazed units
    • Stained glass
  • Conservatories

    • Conservatory maintenance
    • Conservatory repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • Orangeries
    • Front door
    • French doors
    • Composite doors
    • UPVC doors
    • Fire doors
  • Double glazing

    • Double glazing suppliers
  • More Services

    • orangeries
    • porches
    • livin room
    • window repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
24 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Professionally fitted window replacement
Customer Service
Quality
Value
Our garden room (called a hybrid-orangery by the original company who installed the extension) has badly fitted windows by the company who built it. The windows had tissue paper stuffed between the window sill and the brickwork. The window bowed outwards and needed replacing. TVW measured the aperture and supplied and fitted a window professionally and correctly. The window was fitted on the day agreed and was at the agreed price. I've used TVW previously and am always pleased with their cleanliness and attention to detail. I will use them again.
Customer in Hampshire Posted on 16/10/2023 , work completed 03/10/2023
5 star service from start to finish
Customer Service
Quality
Value
Installation of 5 windows, back door with integral side window and a 2700mm sliding patio doors two days ago. All installed on schedule and budget. Excellent show room with a personable, knowledgible and helpful manager. Excellent admin staff, very efficient. A cheerful Installation team arrived on time, worked efficiently and cleaned up superbly. No redecoration needed and we're very pleased with the finished look. The lead installer noticed a small nick on the patio door handle and said that will be replaced at the same time as supplying more window lock keys. An excellent product with aftercare products for cleaning etc supplied.
Customer in Hampshire Posted on 01/09/2023 , work completed 30/08/2023
Excellent work, reasonable price and very tidy too
Customer Service
Quality
Value
They've now done two jobs for us. FIrst was renewing our porch and converting it to double glazing. More recently, replacung two windows and a front door. They came when agreed and were fast, efficient, and very tidy. All three workers from there that I've met have been cheerful and nice. We won't be looking at anyone else for further similar jobs.
John in Hampshire Posted on 18/08/2023 , work completed 02/08/2023
The trader replied (on 29/08/2023)
Thank you for taking the time to share your experience you have had with Test Valley Windows.
New Doors
Customer Service
Quality
Value
Work was to replace the front door back door and side access door/window to the garage. The quote was competitive compared to others. Nigel was very helpful without being a pushy salesman. Once the work was agreed an issue was identified at the survey stage which meant that the glass we had wanted was no longer available but other options were available and this was quickly resolved. The team turned up on time and got straight to work tackling a door each and helping out as required. Very tidy workers and they didn't even drink that much tea! The quality of the doors is amazing and we are very happy. On the day of installation I noticed an issue with the garage door, the window was obscured but the door glass was clear, however, one quick call to the office and a new obscure pane was on order. Still waiting for that to arrive but it has only been a week since installing. I would recommend Test Valley Windows and Doors and have already contracted with them to cut through my kitchen window and install patio doors. My faith in trades has been restored thanks for the great work!
Customer in Hampshire Posted on 29/06/2023 , work completed 21/06/2023
The trader replied (on 29/08/2023)
Thank you for sending in a review. I am very pleased you are happy with the installation and the swiftness that the error in the glass was dealt with. Kind Regards, Malcolm
New Door
Customer Service
Quality
Value
Excellent workmanship. Very pleasant to deal with. Kept informed of progress throughout. Could not be more pleased.
Customer in Hampshire Posted on 24/04/2023 , work completed 04/04/2023
Still outstanding in every respect.
Customer Service
Quality
Value
We are no strangers to Test Valley Glass and Windows. They built our conservatory earlier in the year and did such an outstanding job on it, in every respect, that we automatically went back to them to replace our front door assembly. It wasn't a big job from their point of view but they put the same degree of proficiency into it as they had with the conservatory and kept religiously in line with all their contractual commitments at every stage. They only use top-quality materials, which makes them marginally more expensive than their competitors, but backed up by the professional competence of their workforce, at all levels, the small difference in cost is well worth paying. It is a genuine pleasure doing business with this company and we have no hesitation in recommending them to anybody looking for a top-quality job. Malcolm and Nigel are quite rightly proud of their staff and this time Steve and Paul earned particular praise. The new door assembly was supplied, fitted and ready to go between 0810 when they arrived and 1310 when they left, leaving no trace of their presence. How many construction companies can compete with that?
Customer in Hampshire Posted on 17/04/2023 , work completed 13/04/2023
The trader replied (on 17/04/2023)
Thank you very much for taking time to review your experience. It has been a pleasure to carry out the work for such appreciative clients. I will pass on your comments to Nigel, Steve and Paul. Kind Regards, Malcolm
Excellent service and product
Customer Service
Quality
Value
Contacted Test Valley windows for a quote to replace my front door/side window and rear door. The whole experience from contact through to installation was excellent. They provided guidance and advice without underlying sales pressure. This together with the quality of their product, professionalism and, importantly, fitting received provide good value. I would use again and strongly recommend
Peter in Hampshire Posted on 14/04/2023 , work completed 11/04/2023
The trader replied (on 17/04/2023)
Peter thank you for your review. It is good to hear that you are happy with the whole experience you had from Test Valley Windows. I will pass on your comments to our staff. Kind Regards, Malcolm
So pleased I chose this company. Very pleasant and professional at every stage of the process. Impressed with installation and would recommend.
Customer Service
Quality
Value
I have nothing but praise for this company. All staff friendly and approachable. Every stage has gone smoothly. I'm impressed with the French doors, the workmanship and installation. The area was tidied inside and out and left spotless. I can only recommend. Will definitely use their service again.
Jackie in Hampshire Posted on 22/03/2023 , work completed 20/03/2023
The trader replied (on 17/04/2023)
Jackie I am very pleased you are happy with your new French doors. We all strive to make our customers happy and it is very much appreciated that you have taken the time to write your review. Thank you for choosing Test Valley Windows. Kind Regards, Malcolm
Outstanding in every respect
Customer Service
Quality
Value
The whole job was well managed from the initial contact to handing over the door keys when the work was completed. Everything is done with meticulous care and attention to detail. We were given good advice at the initial visit, which was promptly arranged, and every aspect was either explained, or demonstrated, or both. The quote we were given was adhered to to the penny, so there were no awkward surprises. It is clear that all the installers involved in the project are talented and take obvious pride in their work and in ensuring that the customer is 100% happy. They all arrived at the agreed times and worked continuously until the job was finished, clearing up after themselves and demonstrating the door installations before leaving. We have used Test Valley Windows over a number of years and have had a similar positive experience on each occasion. We would therefore have no hesitation in recommending the company
Customer in Hampshire Posted on 21/03/2023 , work completed 28/02/2023
The trader replied (on 17/04/2023)
Thank you for taking time to write such a detailed review. I have passed your review onto our staff which means a lot to them all to get positive feedback. Kind Regards, Malcolm
Bi-fold patio doors to replace outdated one - just fabulous!
Customer Service
Quality
Value
Test Valley Windows have been great throughout the whole process. From initial enquiry to visiting the showroom to see the patio doors. Excellent communication from beginning to end. The doors were fitted on the date given. There was a small issue that arose, as sometimes does, but it was dealt with and the doors were installed beautifully. The lovely chaps were very friendly, appreciated the supply of tea and coffee and left the area as they found it, cleaned up and tidied away. They even put dust sheets down as it was easier to come through the house than going around the back. Very considerate workers. Thank you and I am loving the new doors and can definitely feel the difference in the heat retention in the house.
Tess in Hampshire Posted on 20/02/2023 , work completed 13/02/2023
The trader replied (on 17/04/2023)
Tess Thank you very much for taking the time review Test Valley Windows. I have passed on all your comments to the staff involved. I am glad to hear you are noticing a difference in the insulation with your new doors. Kind Regards, Malcolm