Endorsed by Which?

The Boiler Engineer Limited

4.9

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Domestic and Commercial, Installation, Service and Repair, New, Gas Oil and LPG Boilers

Covering Ashford, Tenterden, Headcorn, Challock, Wye, Folkestone, New Romney and the South East

Landlord - Homeowner Gas Safety Inspections, System Upgrades, Radiators, Pumps, Motorised valves, Thermostats, Programmers and Smart Controls

Your Local, Reliable and Friendly, family based company with over 25 years experience within the domestic and commercial heating industry

As "Your Local Heating Experts" we are happy to help

The Boiler Engineer Ltd are Gas Safe and Oftec Registered

Which Trusted Traders Approved
Kent County Council Trading Standards Checked.
Members of the Chartered Institute of Plumbing and Heating Engineering

Interest Free Finance Available on New Boilers

New Gas, Oil and LPG Boilers with up to 12 years Manufacturers Parts and Labour Guarantee

Manufacturer Approved and Acreddited Installer of Worcester Bosch, Glow-Worm, Baxi, Vaillant, Grant, Ideal, Potterton.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • lpg gas bottle installation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
147 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
Sam attended with an Apprentice, both were on time, polite and friendly. They completed my annual service and identified some follow on works. These were scheduled in for the same morning and completed without problems. The extra works were essential for the safety of my system and boiler and costs were included within my care plan. The plan is quite expensive but clearly worth it when it comes to safety! Excellent Service as always!
Customer in Kent Posted on 11/08/2024 , work completed 07/08/2024
Boiler replacement
Customer Service
Quality
Value
Very professional company that instilled confidence from first contact. Everything was fully explained by Wayne on his survey, quotes etc were sent promptly without there being any pressure to commit. Installation was completed whilst I was at work, I felt totally comfortable to leave this company in my house with a neighbour as contact. I would not have known they had been there. Follow up paperwork was delivered next day by e-Mail & post. Excellent service all round.
Customer in Kent Posted on 09/08/2024 , work completed 23/07/2024
Very efficient repair
Customer Service
Quality
Value
Water tank would not heat up. Boiler engineer sent team of two who fairly quickly identified problem and replaced faulty valve. They were courteous and efficient.
Customer in Kent Posted on 26/07/2024 , work completed 25/07/2024
Landlord Gas Safety Certificate
Customer Service
Quality
Value
The boiler engineer ltd company have completed several jobs for me including gas safety certificates. I have always found them to be very professional, competitively priced and deliver a great end product.
Customer in Kent Posted on 22/07/2024 , work completed 09/12/1961
Excellent service
Customer Service
Quality
Value
Excellent service. Annual service and checked all equipment including bleeding radiators and checking some and carbon alarms. Prompt, reliable and excellent customer service
Customer in Kent Posted on 12/07/2024 , work completed 12/07/2024
Boiler and cylinder
Customer Service
Quality
Value
Thank you Wayne and Brandon , Brandon is a very honest and honest engineer . When we ask him questions, he always answers mine patiently. Very satisfied with the boiler engineer 👍 excellent 👍
Customer in Kent Posted on 29/06/2024 , work completed 28/06/2024
Quality work
Customer Service
Quality
Value
Excellent first class service. Explained fully the process. Could not fault anyone. Lads kept it very tidy and clean. No issues what so ever. Could not recommend the boiler engineer enough. The 3 lads doing the job a credit to the company,
Customer in Kent Posted on 20/06/2024 , work completed 20/06/2024
Yearly service
Customer Service
Quality
Value
As always I cannot fault The Boiler Engineers Service I had a service on the the which was fitted last year. The guy turned up on time & was polite friendly & tidy he carried out the work professionally & and luckily for him finished in time to make the start of the England game Thank you
Customer in Kent Posted on 20/06/2024 , work completed 20/06/2024
Great service
Customer Service
Quality
Value
I have been with the boiler engineer for a few years. This year another fault-free service, the crew were very pleasant and and carried out the work well. they were able to answer a few problems i thought i had (wrongly) as it happened. i shall use them again. well done.
Customer in Kent Posted on 14/06/2024 , work completed 13/06/2024
Great work and service
Customer Service
Quality
Value
Ronnie and the guys were great, very hard working and friendly. They were very tidy and we are very pleased with their work and service.
Customer in Kent Posted on 23/05/2024 , work completed 22/05/2024
Boiler service
Customer Service
Quality
Value
Annual service completed satisfactorily just a few days after booking it. All okay and new certificate issued just an hour after completing the service. NB: And the price of the service was the same as last year
Customer in Kent Posted on 26/04/2024 , work completed 22/04/2024
First Class service
Customer Service
Quality
Value
The Boiler Engineer replaced my gas boiler today. I have nothing but praise for them: they arrived on time, were courteous and clean, Obviously knew what they were doing, did a neat job and left the site tidy. Strongly recommended.
Customer in Kent Posted on 25/04/2024 , work completed 25/04/2024
Professional, prompt and pleasant.
Customer Service
Quality
Value
The Boiler Engineer installed my LPG heating system 10 years ago and have serviced it annually. They remind me when a service is due, arrange appointments times that suit me, turn up on time and service the boiler which has run, without fault, since installation so they must be doing it right! They are always extremely pleasant to deal with and highly professional - if only one could say that about more British businesses! I have no hesitation in recommending them.
Customer in Kent Posted on 05/04/2024 , work completed 05/04/2024
Reliable and Efficient
Customer Service
Quality
Value
We use the Boiler Engineer as they are reliable, always do a good job, are helpful and friendly and their charges are reasonable. Todays service by Sam lived up to this high standard.
Customer in Kent Posted on 20/03/2024 , work completed 20/03/2024
Excellent service
Customer Service
Quality
Value
Had an issue with heating system in that it was running constantly. Phone the Boiler Engineer Monday morning, two engineer attended mid afternoon the same day and replaced the faulty part. Engineers were polite and very efficient.
Customer in Kent Posted on 05/03/2024 , work completed 04/03/2024
Marvellous Service
Customer Service
Quality
Value
Had my boiler serviced today. - They send you a reminder to book - They turn up when they say - They work really efficiently and cleanly - The engineers are always helpful, cheerful and offer advise if needed
Customer in Kent Posted on 22/02/2024 , work completed 22/02/2024
Amazing Service
Customer Service
Quality
Value
In need of a new boiler, we were recommended The Boiler Engineer. The initial phone enquiry was greeted by the lady at the front desk. She was courteous, friendly and helpful, setting us up with an initial meeting to discuss our needs. (We even got a friendly reminder call before the visit and the Install) The business owner came to our home and discussed all options, provided (really helpful) suggestions for the best product(s) & install and answered all our questions. The subsequent quote was clear and detailed, provided in good time and very competitive. On the day of installation, we had an engineer and apprentice turn up (on time). The job was completed as scheduled and they even stayed a little late on one evening to make sure we had some heating and hot water while the internet wasn’t ‘playing ball’ with our new Hive system. All the way through the installation, they were very respectful of our home, happily answered any questions we had and explained everything that was being done, finishing up with a full run-through on how to use our new heating installation. A really brilliant company with an apparent desire to make sure that Customer Service and appropriate product recommendation are at the top of their agenda. Thoroughly recommended.
Customer in Kent Posted on 05/01/2024 , work completed 13/12/2023
Boiler Service
Customer Service
Quality
Value
Excellent service. Booked the boiler service for the same day. Ben was on time, very polite and friendly. Completed the work, was very thorough, including checking gas hob, smoke alarms and carbon monoxide alarms. Very professional, would recommend if you need a boiler service.
Customer in Kent Posted on 03/01/2024 , work completed 03/01/2024
Very responsive and helpful
Customer Service
Quality
Value
Our 20-year plus old central heating boiler needed replacing and we agreed an installation date with The Boiler Engineer (Wayne) in January. However, the old one decided to die just before Christmas (great timing!). Thankfully, Wayne was able to bring forward the replacement work and by the 20th December, we had a new one fitted and working. It was not the easiest installation due to limited access and changeover to a condensing type system, but the work was done very neatly by Ben and helper, and to the agreed budget. The work identified we had a small gas leak in an old pipe but again, Wayne got that fixed very quickly. We were extremely pleased at how responsive and helpful the BE team were and I have no hesitation in recommending their services.
Customer in Kent Posted on 29/12/2023 , work completed 20/12/2023
Efficient, transparent and polite
Customer Service
Quality
Value
I thought my heating system was wrecked. They were in the property within 24 hours of me calling them. They phoned me in the morning , had the pump replaced and the whole thing up and running within 2 hours. No fuss. Transparency around the fees all the way through. What I thought would be a headache, turned out to be effortless.
Customer in Kent Posted on 15/12/2023 , work completed 12/12/2023
Great friendly and reliable service
Customer Service
Quality
Value
I use the boiler engineer annually for my boiler service and hot water tank service. They are a very professional and reliable company that I would recommend.
Customer in Kent Posted on 15/12/2023 , work completed 15/12/2023
Great work as usual
Customer Service
Quality
Value
Had 2 boiler services carried out for lpg in caravan and oil in house. All very efficient as usual thanks.
Customer in Kent Posted on 14/12/2023 , work completed 09/12/2023
Boiler service
Customer Service
Quality
Value
We have used The Boiler Engineer for several years now and the service is always excellent. The engineers are always courteous and polite and explain any recommendations/issues that are required. I would not hesitate to recommend this company.
Customer in Kent Posted on 14/11/2023 , work completed 14/11/2023
Annual boiler service
Customer Service
Quality
Value
The Engineer arrived at the agreed time, working cleanly and explained the work he had done. I am continuing to be very pleased with the service of this local company. All paperwork was sent to me promptly.
Customer in Kent Posted on 13/11/2023 , work completed 09/11/2023
Excellent service at a competitive price
Customer Service
Quality
Value
The boiler engineer are servicing and doing the gas safe certificates for my renal properties and I have found they provide an excellent service at a competitive price
Customer in Kent Posted on 09/11/2023 , work completed 09/11/2023