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Endorsed by Which? Trusted Traders

The Boiler Replacement Company (Essex) Ltd

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4.9

137 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020
Apr 2019

About

About Us
At The Boiler Replacement Company, we understand that installing a new boiler in your home can be a costly and worrying experience. That's why we are committed to providing a service that guarantees a high level of quality and expertise and 100% customer satisfaction. Vaillant, Glowworm and Atag extensively train us to an advanced standard. With more than 18 years of boiler installation experience, established as one of Essex and East London's most tried and trusted boiler replacement companies, and operate under strict safety regulations, including Gas Safe. By hiring The Boiler Replacement Company to carry out your boiler replacement, you are guaranteeing exceptional quality, unrivalled customer service and our absolute dedication to providing you with the comfortable, warm environment you desire.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Wet rooms
  • More Services

    • central heating flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
137 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Neat Tidy and professional
Customer Service
Quality
Value
I chose The Boiler Replacement Company as they are a Which? Trusted Trader. Mat was very professional giving sound advice before providing a detailed quotation. On the day the installation took place the work was carried out efficiently and tidily. It then became evident that there was a fault with the system that had nothing to do with the boiler and yet Mat gave advice and help in resolving this issue which was not part of the original brief. I am unlikely to replace a boiler again but would not hesitate to use Mat again or recommend others to do so.
Keith in Greater London Posted on 19/08/2021 , work completed 07/06/2021
The trader replied (on 20/08/2021)
Thank you Keith for your 5-star review fortunately most of the jobs go to plan but the existing problem you had was certainly a headscratcher but pleased we could help resolve this for you with minimum fuss we look forward to seeing you in twelve months for the annual Vaillant boiler service
Excellent advice and fast punctual service
Customer Service
Quality
Value
I was moving into a purchased property and need the system boiler converted to a combi boiler as quickly as possible. Matt bent over backward to accommodate me and offered sound practical advice on what should be done. His team were punctual on the days the work was undertaken and completed the change over without mess or fuss. The after care has also been exceptional. I found this company through Which? and they have lived up to all the positive reviews here.
Customer in Greater London Posted on 15/07/2021 , work completed 01/07/2021
The trader replied (on 15/08/2021)
Thank you for your 5-star review. Moving into a new property is stressful at the best of times, so having to replace the boiler as well could have been a real headache. Thankfully as one of the most highly-rated local boiler replacement companies, we were available to fit your new boiler within the quick timescale you required We look forward to seeing you in 12 months for the first boiler service.
Great service
Customer Service
Quality
Value
He is reliable, he does a very good job and he is very tidy and I have know him for some years now.
Which? Trusted Traders Consumer Posted on 10/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Thank you for your 5-star reviews reliability is very important to us and we are glad to help
Annual service
Customer Service
Quality
Value
I always use this company to service my boiler as I was pleased with the work when they installed it 4 years ago. I received an email reminding me that the service was due. I arranged a convenient date and time and Matt came and checked the boiler and heating systems. I then received an invoice and safety certificate. I am always pleased with the work of this company and would recommend them.
Jane in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Jane Thank you for your 5-star review. We are pleased that you are happy with the service we offer and continue using us for your boiler servicing
Very professional job
Customer Service
Quality
Value
Mat Baker is a first class workman. He is professional, courteous and takes pride in his work. He did a plumbing job for me this time, and it was done properly, and there was no mess to clear up. I have used him in the past and he has always been helpful, does not overcharge and the work is always up to a high standard. He explains things well and is always happy to answer any questions I might have. He is efficient, quick and very good at what he does. I would highly recommend him to anyone. Mary
Mary in Greater London Posted on 04/06/2021 , work completed 02/06/2021
The trader replied (on 21/06/2021)
Hi Mary Thank you for your 5-star review. We aim to maintain our relationship with our customers and we are happy to hear that we meet your expectations and you are happy to continue to use us
New Church Heating System - Excellent Design and Implementation
Customer Service
Quality
Value
We used to have an over-complex, difficult to maintain, church heating solution that frequently failed. Matt did an excellent job of designing and implementing a new, much simpler solution for two church halls, coffee lounge, lobby, office and toilet facilities. Matt's design recognized the need for utilizing existing plumbing while also changing the heating zone configurations to improve operational performance. We now look forward to reduced operational cost through the two new Atag boilers with 10 year warranty, improved zoning and control systems. Matt's work was again to a very high standard and we highly commend him to you. 5 stars.
Peter in Greater London Posted on 06/05/2021 , work completed 15/03/2021
The trader replied (on 21/06/2021)
Hi Peter Thank you for your 5-star review. It was a real pleasure to undertake the work in the church premises as we know that being such an outdated and complicated system it was becoming ever-increasing difficult to manage. The Atag boilers will certainly reduce your annual heating cost and with the added 10-year warranty it will be hassle-free for you
New boiler
Customer Service
Quality
Value
We had been using a company for many years who's prices went up and workmanship went down. So when someone put me in touch with Matt at The Boiler Replacement Company it was a breath of fresh air. He come round the next day and recommended a new Valiant, he gave a full accurate price for the installation and said he could do the job two days later. He turned up bang on time (a first for most plumbers) the house was sheeted up and the work commenced all the work was carry out to a very good standard, and the house was left spotless. Thank You Matt, we will use you for all our work in future.
Linda in Greater London Posted on 21/04/2021 , work completed 20/04/2021
The trader replied (on 21/06/2021)
Hi Linda Thank you so much for your 5-star review. we pride ourselves on doing exactly what we say we will do whether that be on pricing, customer service or turning up on time and we look forward to carrying on working with you in the future
Identify heating system fault and replace valve.
Customer Service
Quality
Value
This was the second occassion I have called on Matt. Again he was very responsive and promptly got a colleague to find the fault. Next day at 8 am Matt came to replace rge faulty valve. The work was done efficiently, quickly and with minimum fuss. ccommunication was easy and as before Matt accomodated our reduced mobility and respected social distancing. Dealing with tt I have confidence the job is done well.
Customer in Greater London Posted on 26/02/2021 , work completed 25/02/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review and for asking us into your home to carry out extra work. We look forward to working with you in the future
Great people to fit your new boiler
Customer Service
Quality
Value
Mat replaced our broken boiler. Responded straight away to my request for a quote, came to do a site visit and installed the new boiler quickly after. Great job and would definitely recommend and the price was as agreed. Thanks mat
Customer in Greater London Posted on 18/02/2021 , work completed 18/02/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review we aim to be as responsive as possible and a speedy boiler installation is something we know is very important to our customers
New boiler fitted with confidence
Customer Service
Quality
Value
I had my boiler and water tanks removed and replaced with a combi boiler. From the start, getting quotes online to having the boiler installed, I felt that I was in safe hands with Matt. I felt comfortable to ask questions and he even encouraged it, even the silly ones. Matt and Dan were professional throughout, arriving on time and keeping me informed of the progress of the works. They cleaned up as they went along which meant that after they left each evening, I was still able to use my kitchen. They even went above and beyond in helping my rescue my cat that got spooked under a cabinet in the kitchen. They wore PPE the whole time they were at my home and I felt comfortable continuing with work while they fitted the boiler. They did a beautiful job at keeping my kitchen intact when removing the ties to get to the old pipework. and managed to save them so I can reuse them to cover the new pipework. I would highly recommend this company and look forward to continuing to use their services in the future. Thank you both again.
Customer in Greater London Posted on 16/01/2021 , work completed 11/01/2021
The trader replied (on 21/06/2021)
Thank you so much for your 5-star review. We understand that it's not every day a boiler gets replaced in your property and there are many questions you may need to ask and we are more than happy to answer those questions and offer advice on things you may not have even thought of. The installation was very tight but fortunately, Vaillant has manufactured a cupboard fit boiler so it really does help with a tight installation. We look forward to servicing your boiler in 12 months time