Exceptionally professional organisation.
All dealings were very pleasant and professional: my initial telephone call and later telephone and e-mail contacts with Kiersa Cunningham and Jean Colbourne in the office; the inspection visit & quote from Neil Fletcher; and dealings on the day with Paul and Roo. Paul and Roo, arrived promptly and were very considerate as regards causing the minimum of disturbance in regard to parking, access and loading. My initial request, on which the quotation was based, was for the removal of four branches. After they had swiftly and efficiently removed three of the relevant branches they asked to speak to me. They pointed out that, whilst totally willing to proceed with the removal of the fourth branch, if I insisted on this, they would both strongly advise against it, both for the good of the tree and for my own longer term aims, as removal of the fourth branch would unbalance the appearance of the tree and lead more swiftly to the decay of a fifth branch, which I wanted to preserve. After a pleasant and, on their part, clearly well-informed discussion, I was convinced to follow their advice. I was impressed that they put the long-term good of the tree, and my ultimate aims, ahead of small, short-term financial considerations. They then proceeded to remove everything carefully and efficiently, leaving the area neat and tidy. I had gone to this firm because they had done a good job on another tree some ten years ago.